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U V Care Group Locations (2)

 

2 Care Homes owned by U V Care Group

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Keele House

176 - 178 High Street, Ramsgate CT11 9TS 

16 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 31 Rooms
Kent House

Fairfield Road, Broadstairs CT10 2JY 

17 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 25 Rooms

U V Care Group Reviews (33)

Reviews Posted for members of U V Care Group

Overall Experience

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Review of

Kent House

from Kim D (Daughter of Resident) published on 6 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and all the staff of Kent House took good care of dad since transferring to them from hospital.
Dad had spent 6 weeks in hospitals and we had had very little contact with him during this time due. As soon as Dad arrived at Kent House, the manager called us to say he was there and reassured
us that Mum could visit him and that we could call him anytime and they would answer Dad's phone for him. The manager also told us that he was confused and she had managed to reassure and settle him.
The staff kept him safe and looked after him while he was with them and did their best for Dad over the next 5 weeks by encouraging him to get mobile and sitting in the conservatory and being patient with helping him to get stronger with his eating.
My sister and I were particularly grateful to two members of staff in particular for their support and kindness before Dad left us. Our family are very happy with the care Dad received.

Reply from Indi Toot, Director at Kent House

Hi Kim,
Thank you for your kind words. We will share this with our staff team.
Regards,
Kent House (U V Care Group)


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Review of

Kent House

from Holly W (Granddaughter of Resident) published on 17 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been a resident at Kent House for many years. The staff are always friendly and welcoming. The home is always clean and has a lovely atmosphere. The friendly staff have kept my Nan happy and well looked after.

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Review of

Keele House

from Roslyn S (Daughter of Resident) published on 29 September 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management were so lovely to my mum. They were extremely accommodating to all her needs and made her feel safe, acknowledged and most fo all happy. It was our first respite and coming home and collected a very happy mum made our break even better, She has been said she would be happy to
go there again. Thank you Keele House.

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Review of

Keele House

from C G (Wife of Resident) published on 24 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 9 months my husband was in Keele House, he was happy. The staff were so helpful and caring towards him and still managed to keep his sense of humour to the end. I feel that the staff were there to support me as well. My husband was a faller and a wanderer, due to CCTV, the staff could tell what
he had done. When we knew he was dying the staff made him as comfortable as possible, also giving him the dignity that was needed. I would have no qualms in recommending Keele House to anyone with relatives suffering from dementia.

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Review of

Kent House

from Corina T (Daughter of Resident) published on 7 August 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kent House made the four months of mum's stay comfortable. They treated her with respect, dignity and love. The staff were friendly and welcoming to mum and us alike. I or my brother phoned every day due to covid and that we lived a distance away we could not visit as we would have. The
staff took the time to talk to us no matter how busy they were, reassuring us explaining anything we did not understand with regards to medical issues or they would take the phone to mum so we could speak to her. Mum had dementia, the staff helped keep our contact with her special and gave us special memories. The support they gave mum and us was always caring. We would highly recommend this home to anyone looking for a homely home with staff that care and go above and beyond.

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Review of

Keele House

from R P (Friend of Resident) published on 6 April 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go to see my friend once a week. She appears well looked after but has a tendency to treat the care home as a hotel - although the staff seem to cope with this extremely well. Her room could do with redecorating - but it is not unlivable.

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Review of

Kent House

from Colin L (Son of Resident) published on 23 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent in the care of my father and gave him a good quality of life while he was there.
He was kept entertained, at a human level, fed well and enjoyed the company of the staff and other residents.
The communication with the family was very good. The occasional trips out gave him
additional conversations to chat about with friends and family, keeping his mind active.

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Review of

Keele House

from Noreen B (Friend of Resident) published on 23 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived in the home for 17 years. I have visited on a weekly basis and have always been treated with respect.

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Review of

Kent House

from M J (Husband of Resident) published on 18 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recent redecoration, modernising and improvements.
Staff are kind, considerate and sympathetic. One or two may need a hint or prompt to do things.

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Review of

Keele House

from Iris T (Daughter of Resident) published on 18 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Keele House is extremely clean. There are no nasty odours. The rooms are modern, light and comfortable. All staff are welcoming, caring and professional. The food is outstanding. My mother is very happy and always well kept. I have nothing but praise for Keele House and everyone who works there.

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Review of

Kent House

from Russell W (Son of Resident) published on 18 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite poor health, Dad is happy. He is well looked after, fed and kept clean. He has a great relationship with the staff and they seem to genuinely care for him.

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Review of

Keele House

from Ronald T (Son-in-law of Resident) published on 18 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment you enter you get a friendly, happy feeling. The rooms are clean and bright. The food looks really nice and my mother-in-law is really looked after in a caring and professional way.

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Review of

Keele House

from V B (Daughter of Resident) published on 18 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly, my mother died on Monday. She had been taken ill 3 weeks previously and I can honestly say that the staff could not have been more caring, kind, thoughtful or supportive. My mother was given every care possible.
We, as a family, are truly grateful.

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Review of

Keele House

from S W (Friend of Resident) published on 16 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff was very welcoming when I arrived, the home was lovely and clean and had a friendly environment. I will be returning again soon.

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Review of

Kent House

from Colin W (Son of Resident) published on 12 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had any problems with my mother's care, carers and nurses, absolutely wonderful, always time for you. I am 100% happy for my mother's past at the home, and the future.

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Review of

Kent House

from E E (Granddaughter of Resident) published on 11 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kent House treated my nan with the utmost respect and dignity through her years at Kent House. The staff are welcoming and friendly and all staff go above and beyond for all of the residents in their care. The home is clean and tidy with a beautiful garden for the residents to enjoy. My
nan spent four years in this loving environment and the staff were extremely loving and respectful with not only my nan but also our whole family right until the end, the support they gave us was brilliant and we could not fault them. I would recommend this home to anyone that requires care needs or even a little respite.

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Review of

Kent House

from Emily E (Granddaughter of Resident) published on 5 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House is an amazing setting, they provide the best care possible to all residents. The staff are so friendly and attentive, making you feel at home and at ease. The manager goes above and beyond, ensuring everyone's needs are met. My nan loved everyone in this amazing place and everyone loved her.
Kent House is the best care home and I would highly recommend.

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Review of

Kent House

from Kevin L (Son of Resident) published on 5 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very well cared for. The staff are kind and he is very happy there.

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Review of

Kent House

from A M (Relative of Resident) published on 7 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff at Kent House work hard to provide a high level of care and have been very supportive to my relative, myself and my family which has been a comfort especially at difficult times, management has made sure that personalised care plans are in place and the staff know my relative well.
We are all happy with the service provided.

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Review of

Keele House

from Janice N (Daughter of Resident) published on 24 December 2019

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was a resident for the last year and a half. We had not realised there were any problems until my mother was given 28 days notice to leave the home. My sister and myself were in shock as the home had not notified us that they had any problems with our mother, if the home had acted sooner and
informed us and the mental health team earlier, my mother might not have had to leave the home, it was very distressing for my mother and myself and my sister. I feel that the owner and the management need an overhaul as they have no idea how to run the home in an efficient way, there is no communication between the families or over healthcare providers and their staff. Overall the carers in the home are good and caring but I feel they need more training in dementia and with mental health issues so they have more understanding of the residents that reside there.

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Awards / Recognitions (0)

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Frequently Asked Questions about U V Care Group

How many Care Homes does U V Care Group own?

U V Care Group own 2 Care Homes.

Which U V Care Group Care Homes have the highest review score?

Kent House & Keele House have the highest review score.
U V Care Group in Kent

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact U V Care Group to verify any information. View our terms and conditions.