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Care Home Owned by Dormy Care Communities in Dorset

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Dormy Care Communities in Dorset

Only the locations & reviews in Dorset for Dormy Care Communities are showing below.

View the details of all 5 locations (with 306 reviews) owned by Dormy Care Communities

Dormy Care Communities Locations in Dorset (1)

 

1 Care Home owned by Dormy Care Communities in Dorset

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Pine Martin Grange Care Home

Sandford Road, Sandford, Wareham BH20 7AJ 

8.6 65 reviews
"My husband needed urgent respite care after a long stay in hospital. The management team at Dormy Care found him a room at Pine Martin…"   Read all 65 reviews
Location Type Care Home

Pine Martin Grange offers homely comforts in a luxury setting. The ground floor is arranged for people with residential needs, many rooms having patio doors opening onto landscaped gardens. The first floor is specifically designed to meet the needs of… Read more about Pine Martin Grange Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 64 Rooms from £1,695 / week

Dormy Care Communities Reviews in Dorset (65)

9.5
Dormy Care Communities has a Group Review Score of 9.5 (9.498) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dormy Care Communities must have a Review Score.

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Review of

Pine Martin Grange Care Home

from Martina W (Respite Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed urgent respite care after a long stay in hospital. The management team at Dormy Care found him a room at Pine Martin Grange, and within a few days he was there, it was amazing! From the first day, my husband completely felt at home. The facilities are like being in a five-star hotel,
the food is excellent. My husband has a rare neurological condition and within a couple of days, all the staff had been trained to understand his needs. We were very impressed with the knowledge of the nursing staff. All the staff are just lovely, caring and supportive. He really enjoyed the physio sessions that he had twice a week in the gym. He even had a trip to the beach for ice cream. Thank you all at Pine Martin Grange.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you so much for your lovely review - it was a pleasure to support your husband and to meet you both.


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Review of

Pine Martin Grange Care Home

from Karen S (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved that my mum has found Pine Martin Grange as her new home. The staff have been amazing, settling her in and ensuring that she is comfortable. Her room is very clean and bright with a lovely view out onto a beautiful patio/garden. The food is excellent. Activities are organised both morning
and afternoon by amazing staff. The manager is approvable and efficient. All carers/nurses/catering/activity staff are brilliant. Thoroughly recommend!

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Review of

Pine Martin Grange Care Home

from Elizabeth R (Respite Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very well appointed and comfortable but expensive if you do not need nursing as in my care after an operation to recover. The staff are very helpful and good, looking after people with all sorts of ailments.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for your review - we enjoyed having you stay with us and hope to see you again.


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Review of

Pine Martin Grange Care Home

from S D (Respite Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for a respite stay and everything was great.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you so much - it was a pleasure to have you stay with us.


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Review of

Pine Martin Grange Care Home

from M F (Wife of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round. My husband enjoyed his stay.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you so much for your lovely review - we look forward to seeing you both soon.


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Review of

Pine Martin Grange Care Home

from Stephen H (Nephew of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was at Pine Marten for what turned out to be a brief stay. On the day that she was admitted, I came away wishing that we had made the arrangements sooner. That impression only increased over the time that she was there. I live 160 miles from the home and they phoned me at home to update me on
her progress. When I came back a week later I ended up staying for over 24 hours and I was made to feel so welcome and cared for and I was only a visitor! I really do wish that my aunt had been better able to experience/be aware of the care at Pine Marten for a lot longer. I sat in my aunt's room for a lot of that 24 hours and the frequency of visits by care assistants and nurses and, almost as importantly, their attitude, was excellent. If I had other relatives locally in need of care then I would put Pine Marten top of a list of ones that I would look at to recommend/arrange.

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Review of

Pine Martin Grange Care Home

from N R (Daughter of Resident) published on 25 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There is no doubt that this home has all the bells and whistles of a newly appointed care home. However, the needs for dementia patients were sadly lacking. My father was in the home for approximately six months. As a family we were repeatedly going in and having to clear up after my Dad's mishaps;
from literally wiping excrement walked across the carpet, to regularly cleaning his bathroom, to getting him in a shower. He got a nasty eye infection from repeatedly rubbing his eye with dirty fingernails.
Admittedly my father was not the easiest of patients. As a result, he was drugged up to the eyeballs to keep him quiet. Since moving him to a different home we have been able to take him off this medication and he is much happier and calmer. In conclusion, I would say that choose carefully if your loved one is in need of a lot of care. This home will leave too many of their patients unattended for too long. I'm assuming much of it is due to too high a patient ratio to staff numbers.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

I am so sorry to hear that you were dissatisfied with the service we provided to your father during his stay with us. During the initial time following his admission, we were more than able to meet his needs and he was happy and settled. As time progressed, we did our very best to support his escalating behaviours but it became very clear after an incident that this was not going to be possible in the longer term. We communicated our concerns and actions to your mother who was a frequent visitor and aware of the issues we were dealing with, including his refusal to accept personal care/continence management. We also involved the Community Mental Health team and his own GP at all stages and they advised us on medication and support. Our staffing levels are determined according to the assessed needs of those living in the home and never fall below this. Your father received one to one care for a considerable period of time until a suitable specialist home could be found.


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Review of

Pine Martin Grange Care Home

from Geraldine V (Sister of Resident) published on 30 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff take good care of my sister. They facilitate her care with the agencies outside of the home.
They communicate with me on a regular basis.
Overall I find a well-run caring home.
The atmosphere is very pleasant.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for sharing your kind thoughts. It is a pleasure to support your sister here at Pine Martin Grange.


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Review of

Pine Martin Grange Care Home

from S K (Son of Resident) published on 27 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care Mum is receiving at Pine Martin. The staff are very caring and supportive. Mum has settled well into her new home. Visitors are always made welcome. I couldn't ask for more for Mum.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for your feedback, it is a pleasure to care for Mum and to receive any visitors into our home. The team will be delighted to hear your thoughts.


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Review of

Pine Martin Grange Care Home

from Wendy B (Daughter of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad have settled well into Pine Martin Grange. The manager is very approachable and deals with any queries quickly and efficiently.
Despite the challenges with staffing throughout the healthcare sector, staff at Pine Martin Grange are thoughtful and kind and Mum and Dad always look clean
and tidy and well cared for.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for your kind feedback - the team strive to deliver an extremely high standard of care and will be delighted to hear your thoughts. Our activities programme is constantly evolving to meet the needs and preferences of our residents, hopefully, the future programmes will be of greater interest to your mum and dad.


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Review of

Pine Martin Grange Care Home

from Gordon R (Son of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased. Mum is safe, clean, fed, warm and treated with dignity.
Management/staff are very approachable and professional. Record keeping is excellent. Residents are known.
Find it a little disconcerting that residents can enter each other's rooms when doors are closed.
Overall very pleased
to have found Pine Martin Grange for Mum.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for your kind words about our home and the care and support Mum receives. Happy to discuss anything that is concerning you with regards to residents that may walk with purpose. My door is always open so do pop in and chat with me next time you visit.


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Review of

Pine Martin Grange Care Home

from Gill S (Sister of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has complex medical needs but is younger than most residents in the home. The team have worked hard to make her feel at home. They are lovely people and the home is a pleasant environment for her and her visitors.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for choosing Pine Martin Grange for your sister, it is an absolute pleasure to be able to care and support her in our home. We are working on our menu development to further improve our food offerings, which hopefully will meet your sister's requirements.


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Review of

Pine Martin Grange Care Home

from Elizabeth S (Daughter of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pine Martin Grange are absolutely wonderful with Mum and she is well cared for, safe and happy. The facilities and activities are second to none and as a family member of a resident, I feel listened to and welcome.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

I am delighted to read your review and extremely pleased to read how happy you are with everything. I am thrilled that we have communicated so well together to ensure Mum's care needs are met.


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Review of

Pine Martin Grange Care Home

from Julia D (Daughter of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Pine Martin for about 18 months. We decided to move him there after trying live-in carers and respite homes where he lived which did not compare with Pine Martin Grange. Dad is type 1 diabetic and not the easiest of characters to manage but we are very happy with the home
and the care it provides. He has a lovely room, can take part in planned activities as he wishes and enjoys very good food. In particular, the care and nursing he receives and the positive, approachable attitude of all the staff is of a very high standard, very reassuring and appreciated.
The team have managed the challenges of Covid very well and now the worst is hopefully past, it will be good for the residents such as Dad to be taken out and about, for a change of scene.
Thanks to everyone there for providing such a good quality of life for a 93-year-old!

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for kind words about Pine Martin Grange, it is an absolute pleasure to care for your father and we are delighted you are happy with the care he receives, something myself and my team pride ourselves on.


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Review of

Pine Martin Grange Care Home

from Susan S (Daughter of Resident) published on 30 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff at Pine Martin Grange made great efforts to help my mother settle in when she moved in as a permanent resident after the painful decision to leave her home of 35 years. The food, surroundings and facilities are exemplary. It was a difficult journey for Mum as she's suffered
issues with her health and well being but the support and care from the Pine Martin team has been tremendous.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for taking the time to review our home. We are here to support you all and are thrilled with how your Mum is adapting.


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Review of

Pine Martin Grange Care Home

from L M (Daughter of Resident) published on 30 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Marten Grange could not have done more for my mother during her respite stay. They were attentive, thoughtful, efficient and kind. The facilities are excellent and the place has a real feeling of home about it.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your wonderful review. We are delighted that your mother enjoyed her respite stay and look forward to welcoming you all back in the future.


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Review of

Pine Martin Grange Care Home

from L M (Niece of Resident) published on 30 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt seems happy with the care she is receiving. When I’m there the staff are very caring and treat her with respect as an individual. However, I do feel that the floor my aunt is on is understaffed. There have been two occasions when her hearing aids weren’t in. It makes such a difference if she
can hear better. Also her dental plate with several teeth on it was lost. She would never remove it herself in the day which leads me to believe it wasn’t put away properly at night.

Reply from Donna Milne-Barron, Fam at Pine Martin Grange Care Home

Thank you for taking the time to review our home. We are sorry you have some concerns and would welcome the opportunity to discuss these with you.


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Review of

Pine Martin Grange Care Home

from Fiona D (Daughter of Resident) published on 30 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the kind care staff who looked after my Mum in her final months. It was a difficult time for the family and my Mum but kindness goes a long way at such times. Thank you Pine Martin Grange.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for taking the time to write this, we appreciate what a difficult time you have all been through and are glad that we could support you all.


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Review of

Pine Martin Grange Care Home

from Lynne A (Daughter of Resident) published on 27 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum ended up on Pine Martin Grange after several months in hospital. All the staff were warm and welcoming and the atmosphere was lovely. They welcomed my dad and family with open arms and we could not have wished for a better place for her final few weeks.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your kind words, we feel very privileged that we could support you all and glad that we could provide your mum with the very best care and support.


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Review of

Pine Martin Grange Care Home

from Maria H (Daughter of Resident) published on 12 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are lovely; they all seem to go above and beyond to make my mother settle in. The room is so nice and clean. Knowing that my mother is being well cared for is a huge relief for her family. I definitely recommend Pine Martin Grange; it is excellent.

Reply from Donna Milne-Baron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your wonderful review. We are thrilled about how happy you are with everything and how well mum has settled.


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