Hamberley Care Homes in Bedfordshire | 3 Care Homes

Review of
Elstow Manor Care Home
from D Q (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

This is an attractive welcoming home.The staff are delightful and (mostly) hard working. The food seems good and the entertainment programme is varied and interesting. Accommodation is pleasant and rooms are spacious. I would like to see them cleaned more regularly as dad's room often has an unpleasant

odour. Fortunately dad isn't aware of this and is very happy about Elstow Manor.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your review we are very pleased that you are happy with the care and facilities here at Elstow Manor and are happy Dad is happy here and has settled very well. All comments received are welcomed and bought to the attention of the whole team here and we always strive to perfect.

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Review of
Richmond Manor Care Home
from Ian H (Stepson of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Excellent care from the team at Richmond Manor Care Home. Well organised but with a very human touch that came across with each interaction. Food specially prepared for individual needs. Room spotless and thankfully no noisy beeps going off.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for taking the time to review our home, we pride ourselves on delivering the best care and support and will share your feedback with the team.

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Review of
Richmond Manor Care Home
from Paula S (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My mother found it difficult to accept that she needed a care home! It took her over a year to do so! Whilst most of us would like to retain our independence for as long as we can, when it comes to choosing care for a loved one there are many factors to consider. We chose Richmond Manor Care Home for

many reasons, the reasons we chose it remain true to this day. A truly well-led management team led by a very good leader, the care home manager. An organisation, in our experience, is as good as the person at the top. A generous kind kind-hearted authentic leader who takes her responsibilities professionally knowing that everyone in the home needs to be acknowledged and cared for including residents and all staff. This pervades throughout the atmosphere in the home and it is always a delight to visit my mother. The home is clean, modern and is always welcoming whenever we visit. We would wholeheartedly recommend anyone considering a care home to visit Richmond Manor Care Home, Ampthill.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your heartfelt review. We truly understand that making the decision to move into a care home can be a significant and emotional journey, and we are so pleased that your mother has found comfort and care at Richmond Manor.Your kind words about our team, mean the world to us. We are incredibly proud of the warm, welcoming, and compassionate environment we have created, and it's wonderful to hear that this has been your experience whenever you visit.It is our privilege to care for your mother, and we are grateful for your trust in us. If there's ever anything we can do to further support you and your family, please don't hesitate to let me know.

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Review of
Richmond Manor Care Home
from Clare D (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I have to thank all of your team for being so very amazing, professional, caring, supportive and just so gentle in our hour of need.
It may have only been a short time we were with you, but we will never forget your warmth and kindness to our family. You will all be remembered fondly by us all.
Thank

you on behalf of the resident's dear husband, he is very broken right now, but that evening you allowed him to stay with her, did him the power of good. Also, thank you for taking the time to go that extra mile and feed us all on a regular basis. Those little things helped so very much.
Please pass our thanks to the night staff we did not meet, for caring for our relative through the night. In fact anyone behind the scenes we did not get to thank in person.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for your incredibly kind words. It was an honour for our team to care for your loved one and to support your family during such a difficult time. While your time with us may have been short, please know that your gratitude means the world to us, and we will always remember the trust you placed in our care.I will personally pass on your thanks to our night staff and everyone behind the scenes who played a part in supporting your family. Please know that you are in our thoughts, and if there is anything we can do for you, we are always here.

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Review of
Elstow Manor Care Home
from G M (Son of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum is safe and well looked after despite her challenging behaviour. The staff work hard to engage her in activities and provide her needs. Everyone is always very welcoming when we visit and mum is generally happy and less anxious than she used to be.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your valuable feedback and are pleased that see how hard our staff work and engage with your mum. The team will appreciate your kindness.

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Review of
Elstow Manor Care Home
from N M (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Our mum has advanced dementia and can be very stubborn. The staff at Elstow Manor have managed to get mum involved with activities and manage her personal care as well as they can without creating unnecessary stress for mum. We always feel very welcome at the home when visiting, and someone is always

on hand to help or discuss any issues.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

We thank you for your review and are pleased to hear your positivity about the care we provide to our dementia community. Our staff all receive ongoing training and the understanding of dementia is just one that we embrace. We look forward to welcoming you on your next visit.

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Review of
Richmond Manor Care Home
from M R (Son of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Richmond Manor Care Home has excellent and well-maintained facilities. Even more importantly, all the staff were all caring and kind in the support they gave to my stepmother in her final days. It was reassuring to us - and most of all to her - to see that she was in such safe, attentive and thoughtful

hands.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind words and for sharing your experience of our home. We are truly grateful for your feedback and honoured to have been able to care for your stepmother in her final days. Ensuring that our residents feel safe, comfortable, and surrounded by kindness is at the heart of everything we do, and it means a lot to know that you felt reassured by the care and support she received. Please accept our deepest sympathies for your loss. If there is anything we can do for you or your family, please don't hesitate to reach out.

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Review of
Elstow Manor Care Home
from Ginny E (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

The staff at Elstow Manor looked after my mum very well, with their help, love and support. We always felt very welcome and part of the Elstow Manor family when visiting mum, thank you to you all.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking the time to leave such a kind review. Mum was a huge part of our home for a long while and was loved by everyone here, residents and staff alike. We appreciate and welcome your kind words and I will pass this on to the team.

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Review of
Caddington Grove Care Home
from A M (Son-in-law of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Ideal and local for the care needs of Mum. Organised and friendly staff.
The building, facilities and grounds are modern, clean, spacious and comfortable.
Always enjoy singer events, brilliant, always kept up to date on health needs ect.

Reply from Emma Burns, Home Manager at Caddington Grove Care Home

Thank you for sharing your feedback, it is lovely to hear how happy you are with our home and team.

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Review of
Caddington Grove Care Home
from Karen H (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Caddington Grove Care Home for nearly 4 years. The staff have been wonderful. Mum has received excellent care physically, emotionally and even spiritually. Mum is a committed Christian and she has received loving respect for her faith. Mum probably only has a few days to live

but the respect and care she received means she is comfortable and peaceful. I cannot praise the staff enough for all they have done for Mum while she has been at Caddington Grove.

Reply from Emma Burns, Home Manager at Caddington Grove Care Home

Thank you for your heartfelt words. It means so much to us to know that your mum has felt cared for, respected, and supported in every way during her time at Caddington Grove. It has been an absolute privilege to be able to provide the very best for you all.

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Review of
Caddington Grove Care Home
from Lesley M (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum has deteriorated in her health in the last few weeks but the love, care and respect for Mum hasn't. It has been so lovely to see Mum's face light up when a carer comes into the room. I have heard them talk about Mum with such love, care and concern, recalling memories they have at a time of Covid

when I couldn't come in. Thank you.

Reply from Emma Burns, Home Manager at Caddington Grove Care Home

Thank you for your kind words. We pride ourselves on providing the very best care and support and to have this recognised is wonderful for the team. It has been a privilege to support you all.

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Review of
Richmond Manor Care Home
from M Y (Niece of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My Aunt had a recent stay here and from the moment we walked in the front door we knew that this was something special.
The facilities provided and the environment are faultless and so beautifully decorated.
The individual rooms are so cosy and comfortable.
My Aunt loved the food which was plentiful

and 5*.
The Management and all the staff we met were so friendly, and caring and genuinely had time for my Aunt and also us, nothing was too much trouble.
This really is a top-quality care home, providing luxury standards that set Richmond apart from other care homes in the Bedfordshire area.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind and glowing review. We're delighted to hear about your Aunt's positive experience during her stay with us and that you found our home to be something special from the moment you arrived. It's wonderful to know that you appreciated our beautifully decorated facilities and cosy, comfortable rooms, and we're thrilled that your Aunt enjoyed our 5-star dining experience. Our chefs take great pride in providing delicious and nutritious meals for our residents, so your feedback will mean a lot to them. We're especially grateful for your comments about our team. Ensuring our residents and their families feel genuinely cared for is at the heart of what we do, and it's so rewarding to hear that we were able to provide this for your Aunt and your family. Your kind words mean so much to us, and we're honoured to be recognised as setting a benchmark in the local area.

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Review of
Caddington Grove Care Home
from L G (Wife of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Following the recent passing of my beloved husband, I would like to thank all the staff for the wonderful care he received. My husband spent 10 months at Caddington Grove Care Home and the kindness and care and support shown to him and myself from the nursing team was a huge peace of mind. All the carers

worked tirelessly to ensure his comfort and personal care with a special thanks to to one staff member in particular, a wonderful man who went over and beyond and always made my husband smile and took the time to chat with him even though my husband couldn't reply.
The admin team in reception were always so welcoming and showed me great empathy when I was quite often having a moment on my way out.
What a wonderful team. Thank you all.

Reply from Emma Burns, Home Manager at Caddington Grove Care Home

Thank you so much for your heartfelt and touching words during such a difficult time. On behalf of everyone at Caddington Grove, it was truly an honour to care for your beloved husband over the past 10 months. It's our priority to ensure every resident feels cared for with compassion and dignity, and knowing that this brought you peace of mind means so much to us. We will will make sure all of the team know how much their dedication and kindness meant to your husband and family. Thank you once again for taking the time to share your experience.

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Review of
Caddington Grove Care Home
from K B (Granddaughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Caddington Grove Care Home is not just a care home, it is a family.
My nan went into Caddington at the end of July 2024, she was frail, very immobile, isolated and possibly depressed, we'd be caring for her at home for a long time, the idea of letting her go into care was very scary.
Caddington welcomed

nan with open arms, love care and support, my frail isolated nan became happy and strong, she started interacting for the first time in years, made friends, fell in love with bingo and joined in with everything. I never expected to see this but she felt safe and that's why she could join in, all the care was given with love and a smile.
My nan was healthier and happier than I'd seen her in years thanks to Caddington.
They gave my nan 6 months of amazing memories and our family exactly the same.
My nan's last weeks and days of her life in the care home, were exactly where she wanted to be, she was happy and safe and loved by all.
I need more words than the max to really tell you how amazing they are.

Reply from Emma Burns, Home Manager at Caddington Grove Care Home

Thank you so much for your kind words about your nan's experience at Caddington Grove Care Home. We are truly honoured to have been part of her journey and are so touched to know that she felt safe, happy, and loved during her time with us.It means the world to hear how she embraced life in our home -finding joy in activities, making friends, and being part of our community. Knowing that we could help her regain her strength, happiness, and a sense of connection is exactly why we do what we do and to know that her final months were filled with love, laughter, and precious memories is testament to the wonderful team we have.

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Review of
Caddington Grove Care Home
from V J (Daughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother came in for respite care after a fall. Everyone was lovely to her. In the two weeks she was there, she was walking again, made a good friend and was joining in activities.
Only one thing could be improved - decor of rooms for respite residents, pictures on wall and cushions etc would make

it more welcoming. My mum hated the food.

Reply from Emma Burns, Home Manager at Caddington Grove Care Home

Thank you for taking the time to share your thoughts about your mother's stay with us. We're so pleased to hear that she had such a positive experience with our team, from receiving attentive care to making a new friend and participating in activities. Seeing residents regain their confidence and enjoy their time with us is what we strive for every day. We appreciate your constructive feedback regarding the decor of our respite rooms. Creating a warm, welcoming environment is important to us, and your suggestion about adding personal touches like pictures and cushions is something we'll review to enhance the experience for future residents. We're sorry to hear that your mother didn't enjoy the food during her stay. We will pass this feedback along to our catering team, as we're always looking to improve and cater to individual preferences where possible.We hope to welcome her again in the future, should she ever need our support.

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Review of
Caddington Grove Care Home
from Sue W (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My father was admitted at short notice, as he was unable to return home after being in hospital. The care home dealt with everything and got him settled in quickly.

Reply from Emma Burns, Home Manager at Caddington Grove Care Home

Thank you for taking the time to leave us a review. We are happy you felt supported and if there is anything else we can do to support please do let us know.

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Review of
Elstow Manor Care Home
from Anne P (Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Prior to my arrival at Elstow, I had been suffering periods of stress, anxiety and doubt about my ability to cope. I have been here nearly a year and have had most of my difficulties resolved. All due to the calm, patient and continuing care in sometimes the most difficult situations. We are allowed

to manage on health and welfare at our own pace, but are there for you if you feel extra support. I am very happy here and feel I am at home.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for leaving such a kind and honest review. As a resident here it is important that we listen to your views and it is evident that you already feel at home. We enjoy your participation in all our activities and appreciate just how lovely you are to everybody staff and residents alike. We are grateful you chose Elstow Manor to move to just over a year ago. Looking forward to many more happy times.

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Review of
Elstow Manor Care Home
from P T (Son of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

A well run clean care home with friendly caring and attentive staff. Excellent facilities with lots of activities and outings are offered to the residents which are really appreciated.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking the time to review our home. We are delighted to hear how happy you are with the facilities. We pride ourselves on delivering the very best care and support and will share your comments with the team.

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Review of
Caddington Grove Care Home
from Donna M (Daughter-in-law of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

I find the staff very friendly, helpful and hardworking. Good communication overall. I recently went out on a trip with my mother-in-law, she really enjoyed it. Staff try very hard to make the day out fun for the residents. The night entertainment is great, buffet lovely, residents all join in! Thank

you very much.

Reply from Amba Shaw, Regional Community Relations Lead at Caddington Grove Care Home

Thank you so much for taking the time to feedback. We really value your feedback and will share the positive message with the team.

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Review of
Richmond Manor Care Home
from D W (Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Richmond Manor is very welcoming. All the staff are friendly and helpful. The public rooms are very comfortable and beautifully furnished with and have attractive outlooks. The coffee shop is a great place to welcome friends. The games room with its jigsaw gives space for other games. The activity room

is great for the daily yoga sessions and entertaining films. I particularly like my room with its patio door onto my own little patio space. The choice of food is good too.

Reply from Val Foley, Customer Relations Manager at Richmond Manor Care Home

Thank you for leaving a thoughtful and kind review detailing all that you enjoy within our home. We love your company and the fact that you have settled so quickly into our beautiful and well-run home. It is always lovely to hear how our residents enjoy daily life within our home-from-home setting.

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Care Homes Owned by Hamberley Care Homes in Bedfordshire

Hamberley Care Homes Locations in Bedfordshire (3)

Hamberley Care Homes Reviews in Bedfordshire (183)

Elstow Manor Care Home

Richmond Manor Care Home

Richmond Manor Care Home

Richmond Manor Care Home

Elstow Manor Care Home

Elstow Manor Care Home

Richmond Manor Care Home

Elstow Manor Care Home

Caddington Grove Care Home

Caddington Grove Care Home

Caddington Grove Care Home

Richmond Manor Care Home

Caddington Grove Care Home

Caddington Grove Care Home

Caddington Grove Care Home

Caddington Grove Care Home

Elstow Manor Care Home

Elstow Manor Care Home

Caddington Grove Care Home

Richmond Manor Care Home

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