Hamberley Care Homes in East Sussex | 1 Care Home

Review of
Abbots Wood Manor Care Home
from Y W (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My father came here for respite but think he will end up staying. Your staff are always so welcoming and introduce themselves and say hello. Nothing is too much trouble. It feels like a high class family run hotel. The standard of cleanliness, welcome, accommodation and staff is excellent. I would highly

recommend you without hesitation. Thank you.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for taking the time to leave us some feedback and very kind words. It is such a pleasure to have your father with us. I shall pass on your compliments to the team. Kindest regards

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Review of
Abbots Wood Manor Care Home
from David S (Son of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

At the time of her admission to Abbots Wood Manor, my very frail 89-year-old mother had been bedbound for five months, these five months having been spent mainly in hospital plus a few weeks in another care home.
Within days of arriving at Abbots Wood Manor, she was enjoying short daily breaks in

an armchair. Staff told me that the first time they did it, a beaming smile spread across mother's face on realising that she had been placed in a chair.
In subsequent weeks she progressed to being dressed and taken to the dining room for her dinner. I could hardly believe it when I was asked to bring her clothes in! The carers are very kind and patient with mother and are prepared to invest however long it takes to facilitate these little excursions from her bed and from her room.
Rooms are spacious. Food and drink is excellent, with mother's intake being so much better since her arrival at Abbots Wood Manor.
All staff are very accessible and approachable.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for such lovely feedback regarding Abbots Wood Manor. It is such a pleasure to have your mother with us and to see such an improvement in her health and well-being in such a short time. She is a delightful lady.

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Review of
Abbots Wood Manor Care Home
from B H (Sister of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

I have visited my brother at Abbots Wood Manor every week for the past eight months. The care he is getting is top class, his room is excellent and he is getting good meals all the time.
There are a lot of activities provided and the staff are great with the residents and everything is well organised.
I

am grateful to know he is safe and well looked after. It is well worth the money we pay.

Reply from Helena Barrow, Home Manager at Abbots Wood Manor Care Home

Thank you for taking the time to review our home, we pride ourselves on delivering the very best care and support so are delighted to hear you are happy with our home.

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Review of
Abbots Wood Manor Care Home
from Kathleen H (Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

During my stay here, I have found all the staff and management caring and compassionate. The atmosphere very friendly and efficient. Food has been exceptional and varied. The service of the room has been very good, also the entertainment. All in all, I would recommend without reservation Abbots Wood

Manor to anyone.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

It was such a pleasure to welcome you into Abbots Wood Manor and hope we see you again soon. Please come in for a coffee at any time. Kindest regards

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Review of
Abbots Wood Manor Care Home
from J S (Daughter of Resident) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience

Having made the very difficult decision for dad to go into a home I am absolutely delighted we chose Abbots Wood Manor. The care and attention to detail have been exceptional and my dad has settled very well. I highly recommend Abbots Wood Manor.

Reply from Richard Hollands, Customer Relations Manager at Abbots Wood Manor Care Home

Thank you so much for your very kind feedback. It is such a pleasure having your father with us and he has settled into life at Abbots Wood Manor very well. Kindest regards

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Review of
Abbots Wood Manor Care Home
from Annie G (Friend of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

I am always so impressed with Abbots Wood Manor. Staff are so friendly and helpful.
I have already recommended Abbots Wood to a few people and will continue to do so.
Recently, I have been following their social media thread and am blown away with admiration to see how many amazing events are organised

for the residents.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Annie, thank you so much for reviewing Abbots Wood Manor and your very kind words. It really helps to be able to maintain our very high standards we set ourselves. Kindest regards, Richard.

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Review of
Abbots Wood Manor Care Home
from Jack H (Son of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

My dad has been a resident at Abbots Wood Manor since October 2023. The care, communication, food, activities and staff are amazing, we couldn’t be happier with the care he’s receiving. A huge highlight is the weekly activities and outings that Abbots Wood provides, in particular he enjoyed the trip

to the garden centre. We can’t thank them enough for the support we have all received in this time of transition.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Jack. Thank you so much for your very kind feedback. It is such a pleasure having your father with us at Abbots Wood Manor and he has settled into the community here very well. Kindest regards.

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Review of
Abbots Wood Manor Care Home
from L T (Sister-in-law of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

My sister's husband arrived at Abbots Wood Manor, just 10 days ago, but the staff already understand his needs. He has been welcomed with sensitivity and excellent caring skills. Nothing is too much trouble. The communication with his family has been outstanding and much appreciated.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you for your very kind feedback for the home. This is a crucial part of helping us maintain the very highest standards of person-centred care we aim to provide. I shall pass this onto the team.
Kindest regards
Richard

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Review of
Abbots Wood Manor Care Home
from Liz N (Daughter-in-law of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mother-in-law is currently in Abbots Wood Manor. Since arriving at the home she has become so much less anxious, she is relaxed and happy. The staff are so kind, caring, friendly and professional. There are always daily activities for the residents to get involved in. My mother-in-law has been out

for an afternoon tea, which was great for her confidence. Nothing is too much trouble. We also love the bistro, the coffee is great and it’s such a lovely place to meet up socially and it doesn’t feel at all like a hospital or clinical. The private lounges are also so lovely to sit quietly and play board games.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Liz,
Thank you so much for your very kind feedback - a crucial part of maintaining the highest standards in care and facilities for our residents. It is such a pleasure to have your mother-in-law with us.
Kindest regards,
Richard.

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Review of
Abbots Wood Manor Care Home
from J S (Friend of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience

A wonderful care home - everything is top-class. The building and gardens are new and carefully planned. The staff are friendly and very helpful. Nothing is too much trouble and both residents and visitors are well looked after. It's a happy place and the catering is outstanding.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for taking the time to leave some feedback on the home and the team. This means so much to us, as a team, to help maintain the highest possible standards we set ourselves to make sure the residents are provided with the highest levels of person-centred care.
Many thanks again,
Richard.

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Review of
Abbots Wood Manor Care Home
from D L (Daughter of Resident) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience

My father arrived at Abbots Wood Manor needing respite after a stay in hospital. The care he received was excellent. All the staff were friendly and kind and made my father feel at home. He loved the food, and the facilities were first-class.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

thank you for taking the time to leave your feedback on our home; I shall pass on your very kind words to the team.
Kindest regards.

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Review of
Abbots Wood Manor Care Home
from L B (Respite Resident) published on 2 June 2023

Submitted via Postal Card • Report

Overall Experience

Abbots Wood Manor is a first-class care home, five-star hotel category. The food is first class, the cleanliness is excellent, the staff is out of this world. Always are ready to help and ready to make the stay happy for you and your visitors. That's why every box is excellent and well-earned. A lovely

care home.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for your very kind words and feedback, it was such a pleasure having you stay with us and hope to see you again soon.

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Review of
Abbots Wood Manor Care Home
from D M (Son of Resident) published on 1 June 2023

Submitted via Postal Card • Report

Overall Experience

An excellent care home which has great management and staff. Great environment, super rooms and facilities. Very good range of activities and top work by the entertainer organiser. The care staff are all superb and committed. Far more than we have been used to. Really passionate about care. The food

and catering are superb! The homemakers have a lot on their plate. The only occasional area of slippage is cleaning but only rarely. We are glad the care is a priority rather than cleaning.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you for your feedback, we take great value in all comments and I shall pass your kind words onto the team.

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Review of
Abbots Wood Manor Care Home
from C F (Friend of Resident) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience

An excellent Coronation Day Party! Well organised, very good coordination, lovely staff. Wonderful food, good choice of drinks, well-decorated room. No complaints, felt included and everyone was friendly.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for your very kind feedback. It was a wonderful day on Coronation Day and all seemed to really enjoy it.
Kindest regards
Richard

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Review of
Abbots Wood Manor Care Home
from B R (Sister of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

Having reviewed nine nursing homes, Abbots Wood Manor came out on top. The overall feeling of entering the home and the facilities offered we impressive. Now that my brother is a resident, I am equally impressed with the care he has received. In addition, the staff have shown a level of care and concern

towards me that I did not expect. Abbots Wood Manor warmly welcomes visitors, family and friends and I love that they allow dogs, justifying that it is a home. The building, the rooms, the decor and the furnishing and the staff. All to be proud of.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for your very kind words and feedback. This is such an important part of maintaining the standards we set ourselves in providing exceptional person-centred care for our residents.

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Review of
Abbots Wood Manor Care Home
from Alison H (Daughter of Resident) published on 14 April 2023

Submitted via Website • Report

Overall Experience

My sister and I viewed many care homes before choosing Abbotswood for our father. We knew upon entering the home and after our first meeting with the manager and regional relations manager that this was a special place. My father settled quickly and has been very happy living there. All the staff are

wonderful, nothing is too much trouble. The food is delicious, plenty of activities going on and daily walks in the gardens if the resident so wishes. The accommodation is light and airy and has a lovely feel. The homemakers have made it a very special place for my father. Now his health is declining we have been met with care and compassion and he is still happy. This is a very special home, one of a kind.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Alison, thank you so much for your very kind words and feedback about the team and the home. It is such a pleasure having your father with us and he has settled so well into life at Abbots Wood Manor. Feedback is so important to us, I shall pass on your very kind words to the rest of the team.

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Review of
Abbots Wood Manor Care Home
from Lesley G (Wife of Resident) published on 13 March 2023

Submitted via Postal Card • Report

Overall Experience

This was our first experience with respite care and was nervous about finding the right place while we had building work done. We need not have worried, all our concerns were listened to and supported throughout my husband's stay. Although he would have preferred to be at home with me, it could not

have been a better place. The building is modern and spacious. The lounges are comfortable and quiet. The food was plentiful and delicious. Staff responded to his fear of being alone as much as possible. He was in safe hands with people who understood his dementia and protected his mobility. Thank you to everyone for their kindness to us both.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Lesley,
Thank you so much for your very kind feedback following your husband's stay with us. It was such a pleasure having him stay with us and I can speak on behalf of the whole team, we miss having him around. Thank you for choosing Abbots Wood Manor and please keep in touch.
Kindest regards.

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Review of
Abbots Wood Manor Care Home
from Justin G (Son of Resident) published on 13 December 2022

Submitted via Website • Report

Overall Experience

My mother has spent 3 weeks with you in Respite care. She has been very well looked after, the home is comfortable and lends itself to a good environment. I am grateful to the excellent team at Abbots Wood for their patience and care.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Justin, thank you so much for taking the time and leaving your feedback on our home. This is very important to us to help us maintain the highest levels of care and facilities that we provide. It was a pleasure having your mother stay with us. Kindest regards, Richard.

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Review of
Abbots Wood Manor Care Home
from Grant P (Friend of Resident) published on 1 December 2022

Submitted via Postal Card • Report

Overall Experience

It is a pleasure to visit Abbotts Wood. He is clearly very well looked after and is happy. The staff are always so kind and welcoming. The place is so clean and immaculate. The cafe/buffet bar in reception is mouth-watering and a great idea, the facilities are outstanding.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Grant,
Thank you so much for your very kind review and words. Feedback is very important to us to help us maintain the highest levels of person-centred care and facilities for our residents and families, so thank you for taking the time to review our home.

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Review of
Abbots Wood Manor Care Home
from Philip W (Resident) published on 21 November 2022

Submitted via Postal Card • Report

Overall Experience

Very nice bedroom. Tastefully decorated and comfortable. Night nursing staff very sensitive and caring/thoughtful.

Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for your very kind feedback which is invaluable in helping us to continue to provide the very highest levels of person-centred care and facilities. It is a pleasure having you stay with us at Abbots Wood Manor. Kindest regards
Richard.

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