Hamberley Care Homes in Hampshire | 2 Care Homes

Review of
Templeton Place Care Home
from D P (Sister of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

My sister came to Templeton Place for respite care whilst my brother-in-law was recovering post op (he is her day to day carer). Whilst it was a difficult situation for both of them, the staff + Templeton Place were fantastic, offering empathy, they were friendly helpful + courteous to my sister + her

family. Infact the quality of care + day to day kindness was fantastic. Customer Relations Manager was fantastic dealing with my sister.

Reply from Kay Mitchell, Home Manager at Templeton Place Care Home

Thank you so much for taking the time to write such a lovely review. We are so pleased to hear your positive comments about our home and Team. It has been a pleasure to meet all of your family and of course your brother- in -law.

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Review of
Alston House Care Home
from Allison D (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Mum moved into Alston House in June 2024 after a hospital stay, as it was no longer safe for her to stay at home. The whole process was so simple and stress-free. The staff were all so kind and respectful to her and made her very comfortable at all times. She was encouraged to join in the many activities

available, although she wasn't always keen to do so. When we visited, every member of the staff greeted us like close family and knew exactly who we were and who we'd come to see right from the beginning- it made us feel so reassured that they really cared on a personal level- not just doing their job. The food was always appetising-looking and well presented.
The care that Mum and our family received in her final days was amazing (gentle music to ease the horrible silence, an amenity trolley, offer of a room to stay)- so thoughtful and discreet, and her passing was so peaceful.
We couldn't recommend Alston House high enough with words. Just a huge "Thank You" for looking after our very precious Mum and wife.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your thoughtful review - we truly appreciate it. We are immensely proud of our amazing team.

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Review of
Templeton Place Care Home
from L A (Wife of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

A warm welcoming atmosphere greets you at Templeton Place. Kind, caring homemakers make you feel you belong and are at home. Good choice of activities and excellent food choice.
The staff are attentive and give support whenever necessary.

Reply from Claire Roberts, Customer Relations Manager at Templeton Place Care Home

Thank you so much for your kind words about Templeton Place! We're delighted to hear how happy you are. Our team is dedicated to creating a warm and supportive environment, and it means a lot to know their efforts are making a difference.

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Review of
Templeton Place Care Home
from J S (Partner of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care. Highly recommend to anyone. Staff extremely friendly and helpful.

Reply from Claire Roberts, Customer Relations Manager at Templeton Place Care Home

Thank you for sharing your feedback on our home, we are delighted that you are happy with everything we provide.

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Review of
Templeton Place Care Home
from A V (Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Every action and helpfulness is done with great care and kindness.

Reply from Kay Mitchell, Home Manager at Templeton Place Care Home

Thank you so much for taking the time to leave us such a kind review for Templeton Place. We are thrilled that you are enjoying your stay with us. Kindest Regards.

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Review of
Alston House Care Home
from A F (Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

The homemakers are so friendly and I find that whatever mu question, the answer is 99% 'Yes'.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your feedback. We are looking forward to see you back.

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Review of
Templeton Place Care Home
from B W (Respite Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

I stayed at Templeton Place Care Home for two weeks following a major hip operation. The staff were welcoming, attentive, friendly and their care second to none. They were smiley and encouraging even in the middle of the night. The home itself is beautifully laid out with many lovely facilities; even

though entering winter, the gardens are tastefully laid out and very pretty to walk through and look out on. I think there could be a little more effort put into en-suite cleaning and believe this should be done daily, but the rest of the building looked clean and tidily kept every day. On the whole I would recommend this care home.

Reply from Kay Mitchell, Home Manager at Templeton Place Care Home

We are so pleased that you would recommend Templeton Place Care Home and that you felt the care was second to none and enjoyed the interior of our home and the garden areas. Thank you for mentioning your comments re housekeeping of your ensuite, I was particularly pleased that we had the opportunity to discuss together during your stay. Thank you again and please do keep in touch. Kindest regards

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Review of
Templeton Place Care Home
from A B (Son-in-law of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

From the first day my father-in-law was welcomed into Templeton Place, his mood and well-being appeared to lift visibly. After a period of dissatisfaction with the care home he had been in, the positive experience at Templeton Place has been pure tonic. The management and staff are to be congratulated

for a job well done. Thank you!

Reply from Kay Mitchell, Home Manager at Templeton Place Care Home

Thank you so much for taking the time to write a review for us at Templeton Place Care Home. We are delighted that Dad's mood and well-being has improved, that is lovely to hear. The team are very grateful for your kind comments, we very much appreciate you taking the time to leave these comments. Kindest regards.

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Review of
Alston House Care Home
from M M (Daughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Having been at another care home we moved Dad here and the difference is amazing. The staff respect the residents and the different activities on offer keep the residents busy. They are also on top of medical treatment and if there are any changes they will let the family know. All of the staff are

so friendly and nothing is too much effort. They are always quick to help when assistance is needed. The residents all eat together for lunch and supper and the menu on offer is flexible and offers choices for the residents and always looks good and very nutritious. My father has settled in so well and this is all down to all of the staff.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your feedback. Dad is part of our big family and we are privileged to be able to look after him.

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Review of
Alston House Care Home
from Helen Q (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Mum was one of the first residents at Alston House after its opening in early 2023. From the moment she moved in she felt loved and cared for. A hesitant participant in the activities at first, she was gently encouraged to attend and soon enjoyed attending many of them.
Sadly Mum isn't with us anymore,

but even towards the end of her life, the staff showed such care and compassion, not only to her but to us as a family.
We can't thank everyone at Alston House enough for everything you did for Mum.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words. Mum was a big part of our extended family and we will miss her beautiful smile and sense of humor.

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Review of
Templeton Place Care Home
from P D (Son of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

After having a stroke and blood clot and living with dementia, Mum left the hospital and was unable to return to us at home. You have shown her wonderful care, kindness and support. She is eating wonderful meals that are catered for her. Mum is very sociable and she is never alone with you all taking

great care of her. We know that even when we are not with her she is getting the best of care.

Reply from Kay Mitchell, Home Manager at Templeton Place Care Home

Thank you very much for taking the time to write us a review. Mum has been a pleasure to care for and it has been lovely to meet your family. We are especially pleased that Mum is enjoying our fabulous dining experience and the companionship that Templeton Place offers. Many thanks again (Home Manager)

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Review of
Alston House Care Home
from Beverley E (Daughter of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

Mam was a resident at Alston House Care Home for 9 weeks before she sadly passed away. All the staff showed nothing but compassion for Mam and showed empathy. The staff were so friendly both to Mam and her family. I would strongly recommend Alston House.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words, we all miss Mum and your extended family.

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Review of
Templeton Place Care Home
from Tracy W (Friend of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

We visited Templeton Place and wow what a lovely place, luxury by the bag loads, but also a homely feel, the staff could not have been more helpful and friendly in showing us around. All our questions were answered.

Reply from Kay Mitchell, Home Manager at Templeton Place Care Home

Thank you so much for taking the time to write us a review for Templeton Place Care Home. We are so pleased that you were impressed with our fabulous new home and our helpful team members. Hope to see you when you visit soon.

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Review of
Alston House Care Home
from Kelly S (Granddaughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

This is a fantastic home. The home is beautiful, just like a hotel with wonderful facilities, the residents really enjoy the activities and there is always something going on! The gardens are beautiful and really accessible. The menu is varied and Gran really enjoys her mealtimes. The staff are really

friendly and really interact with Gran. The home is clean, comfortable and has everything there. What a wonderful team I couldn't praise them enough. Gran is treated with dignity and respect and her choices and preferences are always respected.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your feedback. We really appreciate your view.

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Review of
Alston House Care Home
from Thomas W (Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

As a resident from now on, I consider it unbelievably lucky to enjoy hopefully for the rest of my life the staff and facilities amassed by the site manager. The staff's attitude and kindness are unsurpassed who will make my final days as comfortable and pleasant as could be.
Expensive but one gets

what one pays for. I just hope that my bank account dies after I do!

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words. Is our pleasure to look after you and welcome you to Alston House Family.

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Review of
Alston House Care Home
from Stephanie P (Daughter of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

Our mum is settling into Alston House very well. She is receiving excellent care by the nurses and the homemakers. She said that she likes the relaxed atmosphere and the organised activities every day. Her favourite time is when she can help with planting in the garden. She loves being outside when

the weather is sunny and warm. Our mum also enjoys listening to music, singing and joining in with the music and movement class. Recently we had afternoon tea outside to remember the events of D-Day and the sacrifice made by so many. A singer entertained us with songs to join in with. It was a lovely afternoon.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words. Mum is settling well and she is loved by all the team and making new friendships.

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Review of
Alston House Care Home
from S L (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My mum spent four weeks respite at Alston House Care Home after several weeks in hospital. The care and support she received from all the staff was second to none. They are kind, thoughtful, encouraging and caring and, despite her initial reluctance to spend time in a care home, she had a happy and

stimulating stay. There is a good variety of daily activities and my mum enjoyed the pamper afternoons and having her nails done. She also enjoyed the variety of food offered in the restaurant each day. It was nice to be able to pop in and have a coffee with her in the bistro area. Thank you to everyone at Alston House for looking after my mum so well.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your feedback. We are looking forward to seeing Mum attending more activities at Alston House.

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Review of
Alston House Care Home
from Tony G (Husband of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

These are just a few lines to share my appreciation of the benefits that I feel my wife has made since being a resident at Alston House.
Today I popped in to visit her and found her in a knitting - or perhaps I should say a knitting and chatting - group and thoroughly enjoying herself. And generally

I notice that her cognitive attitude has improved in leaps and bounds, assisted by the obvious care and attention of the staff at Alston House.
She has also mentioned how much she enjoys the breakfast, lunch and dinner, which I understand she shares with her new friend.
It's a traumatic time to commit the daily care of a loved one into the hands of someone else, but having seen the way that the staff at Alston House operate, I have full confidence that I have made the right decision.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for trusting us with your loved one and we are delighted to have you and your wife as part of Alston family.

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Review of
Alston House Care Home
from D A (Son of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

I visited my mother. The staff and facilities were first class. She was extremely comfortable and happy in the great surroundings.
I would highly recommend this facility to people whose loved ones require great care and attention.

Reply from Rachel Pillay, Regional Community Relations Lead at Alston House Care Home

Thank you so much for your review. We're very pleased that you approve of your Mum's new home.

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Review of
Alston House Care Home
from Debi T (Daughter of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

My parents joined Alston House not long after it opened and were instantly made to feel so welcome and so cared for. They also felt they had a voice and were listened to when they wanted to discuss anything to do with their care. My mum became quite ill, with limited mobility and struggling to eat.

One of the wonderful chefs went to so much trouble to not only puree the food but present it beautifully. Mum sadly died in hospital before Christmas and the staff could not have been more considerate and supportive, to me as much as to my dad. One of the lovely nurses, one of many lovely nursing staff, even offered to help my dad during a hospital visit on her day off. The management at Alston House is also very approachable and helpful. I would highly recommend Alston to anyone who has a much-loved family member who needs daily care, delivered with humour and affection.

Reply from Rachel Pillay, Regional Community Relations Lead at Alston House Care Home

Thank you for this outstanding review. You're right, our care is not always just about our residents. It's vital that we have time for their families too. We're all human and I know that I would value that support when I needed it most.

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Care Homes Owned by Hamberley Care Homes in Hampshire

Hamberley Care Homes Locations in Hampshire (2)

Hamberley Care Homes Reviews in Hampshire (32)

Templeton Place Care Home

Alston House Care Home

Templeton Place Care Home

Templeton Place Care Home

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Alston House Care Home

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