Hamberley Care Homes in Kent | 1 Care Home

Review of
Nesbit House Care Home
from Roy P (Husband of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

I was dreading selecting a care home for my wife but not at all. I was sent details of Nesbit House and was so surprised how perfect it was on my visit and accepted straight away without seeing any others. Everything about the home is perfect and my wife couldn't be more comfortable and looked after

by the caring homemakers and other staff. I would urge others to consider Nesbit House for themselves.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

We know how intimidating the process of seeking care can be and are glad that you feel you made the right choice. Thank you so much for the positive feedback and we will continue to work toward that perfect comment every day!

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Review of
Nesbit House Care Home
from E W (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Having just visited my mother, I found her in good spirits, clean, tidy, well-fed with drinks to hand, happy and feeling safe. She was not well yesterday, and an ambulance crew attended. All is well. The nurses kept me fully informed at every stage. The home and all the staff, from management to carers,

have been exceptional. Always smiling and happy to help and discuss mom. Thank you.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

Thank you so much for the stunning review. We are grateful for you mother's improvement in health, whilst periods of illness can affect any resident we hope that we were able to relieve some of that burden for you by keeping you informed and doing all we can for her in the home. We are working hard to continue to maintain the 5 star confidence for yourself and all our residents and relatives, so please keep the feedback coming!!

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Review of
Nesbit House Care Home
from J R (Daughter of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum was reluctant to enter a care home but declining health meant it had to happen. Nesbits welcomed her, gave her a room which suited her needs (ie: to be closer to people and not the end of the corridor). They are superb, from the admin home makers, nursing and chefs. The home is always clean and

tidy. The facilities and entertainment are first class. All I can say is thank you. Nesbits is a really lovely place.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

Your feedback has been shared with all departments within the home and has been very warmly received. It is a privilege to look after your loved one and we are genuinely so pleased that their (and your) experience of the home reflects the aims of all those working within it. We do communicate regularly but if you feel there is any way we could maintain or improve in your view we welcome all suggestions!

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Review of
Nesbit House Care Home
from Jemma R (Granddaughter of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

It's taken me a whole year to reflect and write this review. I'll keep it factual and honest.
My loved one was in the care of Nesbit House and initially we were also wowed by the plush facilities and exterior. A few months in there was a serious incident at the home and the response that followed

from the management team was horrific. Playground bullying, bare face lying and blackmail tactics were used against me and my family. When the hospital issued a safeguarding complaint against the home our slot in the home was withdrawn (despite receiving a voicemail 24 hours earlier saying there were no issues with extending care). Effectively making a 98 year old homeless. Please please be careful when choosing for your loved one.
On a positive note I cannot fault the junior staff who were genuinely lovely people who cared, so thank you to all of those, we didn't get the chance to thank.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

Thank you for taking the time to share your feedback. We value all reviews, as they help us improve our services. We understand that your experience was over a year ago but, would appreciate the opportunity to address this further. We kindly ask that you contact our new management team directly so we can better understand your experience and work towards a satisfactory resolution. Thank you for your attention, and we hope to hear from you soon.

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Review of
Nesbit House Care Home
from Valerie B (Friend of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

I visited a close friend who transferred from hospital and is on palliative care with short life expectancy.
Group of family and friends visited lunchtime for a party. Food and drinks were provided (without charge). All staff caring and friendly.
Everywhere spotlessly clean and room light and airy.
Whem

and if I reach the stage of needing a care home, Nesbit House would be my first choice.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

We are happy to have been able to support your friend in their time of need and were so glad the impromptu get-together was comfortable and well received. The way friends and family supported each other touched many of the staff as well and we deeply appreciate you making the effort to review us despite all else going on. Kind Regards Nesbit House Team.

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Review of
Nesbit House Care Home
from Steve M (Son of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

My father has been living at the care home for the past 18 months and he is very well taken care of. He especially enjoys the food. Recently, we had the pleasure of experiencing the cooking firsthand when we were invited to a family dining experience with my dad. The three-course meal was expertly prepared

and served, making it a truly wonderful experience. A big thank you to everyone involved!

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

Thank you for taking the time to write this review for our home and team. We are so pleased to hear that you all enjoyed a super meal with Dad. Kindest Regards.

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Review of
Nesbit House Care Home
from Robert M (Son of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

Had a family lunch, four people plus a resident. Was absolutely delicious and was an amazing meal. Beautifully prepared and cooked so thank you very much, thoroughly enjoyed it.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

Thank you so much for taking the time to write this review. It was our pleasure to host this lunch for you and your family, and we are delighted that you enjoyed it!

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Review of
Nesbit House Care Home
from A P (Respite Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

I was there to recuperate after a period in hospital. The first thing I noticed was how warm and genuinely friendly everyone was. I was extremely well looked after by all the staff, many of whom gave me extra, personal and very thoughtful care and attention. The accommodation, facilities and decor are

of a very high standard. Everywhere was very clean. The food was very good and sufficient for my needs. My visitors were also made very welcome. The setting, garden and views are lovely. It is a peaceful home.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

We welcome all feedback, but yours is truly special. We do not often get the opportunity to formally hear the opinions of our residents themselves and are really pleased that we were able to meet your needs and leave such an impression. We hope that you are continuing to fully recuperate at home and would love to keep in touch with you moving forward.

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Review of
Nesbit House Care Home
from Amanda M (Daughter of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been here some months and has settled in well. I know she is being well looked after which is a great weight off my mind. Very happy.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

We appreciate all feedback but yours is absolutely amazing. Thank you so much for the positivity, I will ensure the whole team are aware, especially those who directly look after your loved one. Please stop in to see me on your next visit to the home so we are able to thank you in person.

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Review of
Nesbit House Care Home
from Jo C (Daughter of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

This month the maintenance officer and wellbeing coach organised a celebration of International Nurses' Day. My mother (a retired nurse) was made to feel very special and truly appreciated the acknowledgement of her years of commitment and passion to the NHS - once a nurse, always a nurse! On one occasion,

I overheard one of the carers/homemakers saying that it was an honour to care for a fellow nurse. Such kind gestures mean so much to my mother and her family - thank you.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

Thank you for taking the time to review Nesbit House. We are all really pleased to hear the positive effect the work of our team has had on you and your loved one. As the new manager of Nesbit House, I am most pleased that the day-to-day interactions between the team and those we care for are positive and affirming. We welcome all feedback and I would be grateful for the opportunity to discuss further your individual ratings and where you feel we can improve..

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Review of
Nesbit House Care Home
from M C (Friend of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

The home is beautifully appointed. As my friend is unable to speak I understand from another resident that the food is good. Our concerns, my friends and I who visited regularly, were with the amount of time my friend spent alone, seemingly. We had hoped that she would have more stimulation but that

didn't seem the case. We sometimes arrived to find the TV wasn't on and on two occasions extremely thirsty. Skincare and giving of medication was good. We were not sure how often she had her hair washed or if she had a shower ever. For those with severe disability, this is not the home we thought it would be.

Reply from Charles Knowles, Home Manager at Nesbit House Care Home

Thank you for your review of the home and for your comments relating to its presentation, administration of medication and effective skincare your friend received. I am sorry to hear of your other perceptions and I can assure you that all resident's hygiene needs are consistently met. We are constantly trying activities and approaches to include all our residents to ensure their social needs are also met. Whilst the team will be disappointed, I am sure the team will work with the feedback offered to ensure that all residents are engaged to the best of their capacity and capability. Our Homemakers spend time with residents on an individual basis and our record system shows that your friend did have these interactions. They had begun to know her well and relayed good interpretations of her ability to communicate her basic preferences despite her limitations. As the new Manager of Nesbit, it would be good to speak to you directly to discuss the particulars of your friend's stay further.

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Review of
Nesbit House Care Home
from Bernice Y (Resident) published on 27 March 2024

Submitted via Postal Card • Report

Overall Experience

Came to Nesbit House for 4 weeks to recover from hip replacement operation. Staff were very obliging and could not do enough for you.

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Review of
Nesbit House Care Home
from P G (Friend of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

Lovely home, staff ever friendly and so helpful, They go out of their way to make sure we all were well fed and had enough drinks. Food is of the highest standard. What a spread. The afternoon entertainment was very nice, lots of singing and the cakes and scones were delicious. One can see that residents

are well-fed and taken care of. Highly recommend this lovely home.

Reply from Richard Hollands, Regional Community Relations Lead at Nesbit House Care Home

Thank you so much for your very kind feedback- this is so important to us to help us in maintaining the very highest standards we set out to provide. Kindest regards.

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Review of
Nesbit House Care Home
from J O (Daughter of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident of Nesbit House for over two years. She appears healthier and happier than when she was living in her own home. Without exception, all care staff, as well as catering, housekeeping and maintenance staff are dedicated, committed and kind. One of the reasons I selected Nesbit

was because it is neither too large (which might make it impersonal) nor too small. The carers take time to know my mum’s likes and dislikes as well as her idiosyncrasies! The nursing staff and the manager are always accessible if I have queries about my Mum’s health and wellbeing. There is a wide range of activities and entertainment. The menus are imaginative and the food is excellent. The bedrooms and bathrooms are nicely decorated and spacious, although perhaps more appropriate furniture could be provided for residents as the standard furniture is rather hotel-like. Overall, I’m impressed by the professionalism of everyone, and with the care which is provided with compassion.

Reply from Richard Hollands, Regional Community Relations Lead at Nesbit House Care Home

Thank you for your very kind feedback and words regarding Nesbit House. This helps us to maintain the very highest standards we set out to achieve and provide for our residents.
Kindest regards.

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Review of
Nesbit House Care Home
from K H (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

Both my parent are residents of Nebit House and have been welcomed and made to feel safe and secure. All their needs are being met and to a very high standard, but also allowing them dignity and privacy in their life now. This is enhanced by the beautiful garden rooms they now live in.

Reply from Richard Hollands, Regional Community Relations Lead at Nesbit House Care Home

Thank you so much for taking the time to leave some very much-valued feedback on the home. It's such a pleasure to have your parents with us, and thank you again for choosing Nesbit House for them.

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Review of
Nesbit House Care Home
from C K (Daughter of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience

Dad has settled in extremely well at Nesbit House since his admission ten weeks ago; it was arranged very suddenly due to the complete collapse of the caring arrangements he had at home, and our family are very grateful to the team at Nesbit who made this very distressing time as easy to deal with as

possible. Ten weeks on, we are all very happy and know that we made the right decision for Dad to live permanently at Nesbit House; he is receiving the best possible care. The Clinical Lead and Home Manager have been highly supportive and personally involved in ensuring Dad's needs are met. The caring, nursing, catering, maintenance and entertainment staff are amazing and attend to anything Dad needs, as well as dealing with all of the questions our family have! They are always respectful and smiling; nothing is too much trouble. The administration and reception staff are always very welcoming, helpful and efficient. I have no hesitation in recommending Nesbit House.

Reply from Richard Hollands, Regional Community Relations Lead at Nesbit House Care Home

Thank you so much for taking the time to leave feedback on Nesbit House. It is a pleasure having your father with us and he has settled in very well. Kindest regards.

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Review of
Nesbit House Care Home
from Hazel S (Daughter of Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience

Mum seems well looked after and has settled in well, which makes me happy that we have chosen the right home for her.

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Review of
Nesbit House Care Home
from Diane B (Friend of Resident) published on 18 August 2023

Submitted via Postal Card • Report

Overall Experience

Very friendly environment when visiting, made very welcome and given refreshments. Person we visited was very settled and happy. She feels she is getting the best from her stay at Nesbit House. Food excellent and staff appear friendly and willing to help.

Reply from Richard Hollands, Regional Community Relations Lead at Nesbit House Care Home

Thank you soo much for taking the time to leave feedback and your very kind words. All feedback is very important to us to enable us to continue to provide the very highest levels of person-centred care at Nesbit House.

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Review of
Nesbit House Care Home
from William M (Friend of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

A close friend of mine has been in Nesbit House for nearly eighteen months and has settled very well. The team are very attentive and caring and the food is exceptional, with a large selection of food available every day. The entertainment each day always provides a wide selection of things to do and

my friend is very happy here. It is also spotlessly clean throughout and feels very homely.

Reply from Richard Hollands, Regional Community Relations Lead at Nesbit House Care Home

Thank you so much for your very kind feedback for the home. This is always a very important part of making sure our standards within the home are maintained at the highest possible level. Kind regards.

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Review of
Nesbit House Care Home
from Andrew B (Solicitor of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience

The premises are smart, well-appointed and spotless. Management and admin staff are friendly, available and knowledgeable. The care and medical staff are very attentive and treat all residents with respect. A really great environment for all the residents! Highly recommended.

Reply from Richard Hollands, Regional Community Relations Lead at Nesbit House Care Home

Dear Andrew,
Thank you so much for taking the time to review Nesbit House - feedback is very important to the home and I shall pass on your very kind words to all of the team.
Many thanks again,
Richard.

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