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Care Home Owned by Hamberley Care Homes in London

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hamberley Care Homes in London

Only the locations & reviews in London for Hamberley Care Homes are showing below.

View the details of all 22 locations (with 850 reviews) owned by Hamberley Care Homes

Hamberley Care Homes Locations in London (1)

 

1 Care Home owned by Hamberley Care Homes in London

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Brookwater House Care Home

1A Oakthorpe Road, Palmers Green, Enfield, London N13 5HY 

9.9 21 reviews
"Brookwater House is, in my opinion, a 5 star rating home. I visited around 15 homes before choosing this one for my partner & definitely…"   Read all 21 reviews
Location Type Care Home

Situated in the heart of Enfield, with spectacular waterside views, Brookwater House offers exceptional care, within a luxury environment. Within the stunning care home, you will find features and facilities which set Brookwater House apart from the… Read more about Brookwater House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 82 Rooms from £1,690 / week

Hamberley Care Homes Reviews in London (21)

9.7
Hamberley Care Homes has a Group Review Score of 9.7 (9.728) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hamberley Care Homes must have a Review Score.

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Review of

Brookwater House Care Home

from Trish J (Partner of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookwater House is, in my opinion, a 5 star rating home. I visited around 15 homes before choosing this one for my partner & definitely know this was the right decision, The staff are friendly & kin and do everything they can to make the residents feel at home. On the 11th Feb it was my partners 89th
birthday & on my request, they organised a birthday party for him and all the residents. We had a beautiful cake & proccesco & a singer to entertain us *organised by me) I visit the home every day, all the staff & residents know me by name and treat me with great respect & kindness and as if I am one of them!
Thank you & well done Brookwater House. I love you all!

Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care Home

Thank you so much for your kind words! You are very much a part of the Brookwater family and it's always lovely to see you when you come in and visit. We are so pleased you both enjoyed the birthday party. Your lovely feedback is very much appreciated by the team.


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Review of

Brookwater House Care Home

from Ena R (Resident) assisted by family/friend published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The homemakers are very kind and helpful. The rooms and the rest of Brookwater House Care Home are always kept clean. Activities are quite varied and adequate, especially the crafts.
The chef is very attentive to my requirements and tries very hard to please.

Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care Home

Thank you for taking the time to review our home, we welcome all feedback and would be delighted to discuss with you areas for improvement and how we can help.


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Review of

Brookwater House Care Home

from Jess P (Friend of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my old neighbour at Brookwater House Care Home yesterday. I was so impressed with everything about the home and I left incredibly happy knowing she lives there now! Brookwater House is extremely clean, comfortable and the resident's rooms are well-maintained and spacious. Every staff
member we met was friendly, kind and very helpful and you can tell they are all very caring individuals and are all passionate about their role at the home. There are plenty of activities daily which the residents can choose to participate in. I was there for a very lovely celebration of Remembrance Day, followed by some dancing. The surroundings are wonderful, it is next to the New River so it is very peaceful. There is a vegetable garden and my neighbour explained she enjoys living there as there is always lots to do! I can't fault anything about Brookwater House - we were made to feel very welcome and the whole atmosphere and experience were incredibly positive. Thank you!

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Jess, thank you so much for your wonderful review. We truly appreciate your kind words and are thrilled to hear that your experience with us met your expectations. Your feedback is incredibly valuable and motivates our team to continue delivering the best possible service.


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Review of

Brookwater House Care Home

from Janet M (Daughter of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is an excellent care home and as a retired GP, I have visited former patients in a number of local care homes. It is a bright and cheerful environment and kept immaculately clean. The staff are delightful. There is a nice friendly atmosphere too. Well done all and thank you.

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

It is our pleasure to receive such a thoughtful review from a professional. It's incredibly rewarding to know that our efforts are appreciated by someone with such extensive experience in healthcare. Your kind words motivate us to continue delivering the highest standard of care and attention to detail. Thank you for sharing your insight.


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Review of

Brookwater House Care Home

from Panos K (Son of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my father entered this care home, he has been looked after in such a high degree with kindness, respect and abundance of love. Because of this, he sleeps and eats so well.
Once again, the management and her team are amazing people.

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your kind words and the positive review! It truly means a lot to hear that you had such a great experience.


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Review of

Brookwater House Care Home

from Daniel C (Son of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first arrived at Brookwater House Care Home it was at the tail end of bad experiences with other care homes. A lack of integrity and quality of care had left our family feeling frustrated and cynical about finding a suitable home for my mother. Brookwater House however has been a revelation in
terms of my mother's recovery. The customer relations manager and home manager helped restore our trust and have provided exceptional service for not only my mother but the entire family. Amazing care home!

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your beautiful words! It truly warms our hearts to know that the love and care we put into everything we do has touched you. A mother's care is something special and irreplaceable and we strive every day to honour that same nurturing spirit in everything we provide. Your kind review reminds us why we do what we do and we are beyond grateful to have been a part of your journey.


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Review of

Brookwater House Care Home

from N W (Daughter of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookwater House Care Home is an absolutely stunning care home with great attention to detail. There's always something fun going on, whether it's exercise classes, baking or live music, meaning the residents don't ever get bored. The staff are absolutely lovely! So many friendly and helpful, caring
people in one building! It fills me with so much confidence knowing my mum is in such good hands.
The building, bedrooms and communal areas are also gorgeous, as are the gardens. I'm delighted with Brookwater, as is my mother. Thank you!

Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Your kind words mean the world to our team and we're so glad we could meet your expectations.


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Review of

Brookwater House Care Home

from David M (Respite Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My only concern is the future with climate change - really the care home should have been built with air conditioning - fans were used when necessary in communal areas.
I will never forget the kindness, compassion professionalism and respect.
I was cared for at a high standard.
The food was excellent,
they have multiple choices every day.
It was nice to have visitors whenever you want.
It has a lift, wheelchair access, gardens, bar/café, residents' kitchenette, phone point, television point in own room and residents' internet access.
Single Rooms are available, some with lounge for more cost.
It is very good for older person care and those with physical disability. I, myself, was recovering from hospital following total knee replacement.
The home manager kept the home running very well.
An improvement would be if those giving out medicine and therefore, more senior had a name badge showing that and nurses were identified by that on their badges.

Reply from Amba Shaw, Regional Community Relations Lead at Brookwater House Care Home

Thank you for taking the time to leave us a review. We really appreciate your feedback and happy to know you enjoyed your respite stay with us.


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Review of

Brookwater House Care Home

from A R (Friend of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to discover what a lovely care home my elderly friend is now in. The facilities are wonderful, both decor and atmosphere give an impression of light, space and peacefulness. The staff, whether reception or nursing, seem to be very friendly, polite and caring, always greeting visitors
warmly.
I have, over many years, visited many care homes, poor and good, but Brookwater House Care Home excels all!

Reply from Amba Shaw, Regional Community Relations Lead at Brookwater House Care Home

Thank you for the time you have taken to publish your review. Your feedback is important to us as we strive to create a kind and caring home environment.


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Review of

Brookwater House Care Home

from Karen K (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for approximately six weeks. The staff have gone over and above to make her feel welcome and to help her settle. This was not an easy task but their expertise, kindness and consideration have been second to none. As a family, when we wish to discuss issues, the staff
are always available and we are listened to. This is important. The staff are all very welcoming to us, as a family, and put our minds at rest. We can relax and be assured that our mother, grandmother and great-grandmother is being taken care of to the highest level. Thank you Brookwater House Care Home!

Reply from Amba Shaw, Regional Community Relations Lead at Brookwater House Care Home

Thank you for taking the time to give us a review. We really appreciate your kind words, expressing not only the care given to your mum but also to you and the family.


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Review of

Brookwater House Care Home

from Sharon F (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sadly lost Dad recently to Alzheimer's. All the staff at Brookwater House were so fantastic. They treated Dad with the utmost kindness and respect. We can never repay this kindness. It meant so much to all of our family. When family and friends visited, we were always made to feel welcome. Even when
I took in our little dog for a visit. After Dad's passing, we were treated with compassion and given time to clear his room. We will never forget their kindness, compassion and professionalism. I cannot recommend this facility highly enough.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you for your lovely review; we were so sad that Dad was with us for such a short time, but we really enjoyed him staying with us and were so happy that we were able to support him and the rest of the family to the end. We will miss you all, so please call in and say hello whenever you are passing.


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Review of

Brookwater House Care Home

from A W (Husband of Resident) published on 25 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a tough experience for me, with my wife newly resident at Brookwater House as a result of her Alzheimer's dementia. First impressions of seeing the home and meeting the team were very good, so much so that it was easy to make the choice when it came to decision time. It's both positive and constructive
to deal with everyone there and know that my wife is receiving the necessary care and attention at an immensely difficult time.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

We felt very privileged that you chose Brookwater House as a home for your wife and fully appreciate what a difficult decision it was for you and the family. We are here to help and offer any comfort and support that you need during this difficult time.


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Review of

Brookwater House Care Home

from Lisa J (Daughter of Resident) published on 25 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for at such a high standard. All of the staff were kind, caring and helpful. Nothing was too much trouble for them to do.
Mum enjoyed the food as they have multiple choices every day! The facilities were great, and the bedrooms and lounge areas were spotless.
The activities provided
were wonderful and we had fun taking part in them with my mother and seeing the other residents coming together and having fun too.
The management team were always on hand with a smile and very helpful and professional. I would definitely recommend.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you so much for your lovely words, we really miss you all, we feel as though there is something missing since Mum went home! It was an absolute pleasure to have her stay with us and to see the family come to visit. She would be very welcome if she decides to come back to us. Do call in anytime for a coffee and a chat. Lesley


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Review of

Brookwater House Care Home

from T B (Daughter of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home have been so lovely and kind to my mum and she has really settled well. The rooms are lovely and it is so nice to be able to visit whenever you want, making it feel homely. The meals are great and it is always warm and comfortable.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you, your Mum is delightful and we are so happy she has settled so well, it is always lovely to see you when you visit. We will share your experience with our staff.


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Review of

Brookwater House Care Home

from Cathy W (Respite Resident) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent 2 weeks recuperating following knee replacement surgery, my experience was all positive.
Staff are very warm, friendly and very prompt to all requests. Very hardworking, kind people. My observation of them with all residents was excellent. I have to thank a few favourites who made me feel
very cared for and nurtured.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Cathy,
We were delighted that you chose Brookwater House for your recuperation and delighted that you enjoyed your stay, we will pass on your comments to the staff who appreciate knowing how much their hard work is valued.
Lesley


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Review of

Brookwater House Care Home

from Susan S (Daughter of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookwater House is a gem of a care home. Setting aside the luxury furnishings, the planning of the care home has been carefully considered to provide safety and security and meet the needs of all residents. The homemakers provide loving care with dignity and respect, are welcoming to all visitors and
respond quickly to requests. I have no hesitation in giving this home five stars to recommend it to anyone looking for a loving, luxury home for a loved one for respite or long-term care.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Susan, thank you for your lovely review; we will share your comments with the team who work very hard and love to know they are appreciated for their work. Look forward to seeing you soon.


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Review of

Brookwater House Care Home

from Margaret H (Daughter of Resident) published on 30 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we walked into Brookwater House, we knew it was the right place for our mum. The home is a lovely, clean, bright environment with friendly and welcoming staff. The staff are very impressed with how caring, compassionate and informative they are. It's lovely for us as a family to
know our mum is in safer and caring hands.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Margaret, thank you so much for your comments; we will share them with the team as it is important for them to know how much their work is appreciated.


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Review of

Brookwater House Care Home

from Ian T (Son-in-law of Resident) published on 26 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and kind and very helpful. My father-in-law says he likes being here and interacting with the staff (playing chess). Every question we ask is answered straight away or they find out and let us know.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Ian, thank you for your kind words, we will share this with our staff team, we are still trying to beat him at chess! Look forward to seeing you soon. Lesley.


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Review of

Brookwater House Care Home

from M T (Daughter of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad has been given is fantastic. He's so happy living at Brookwater. The staff are so kind and friendly, and nothing is too much for them to do.
I would recommend to anyone to send their loved ones there.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Michaela, thank you so much; we have been so pleased with Dad's progress. It has been our pleasure, and we will share your feedback with the staff. Look forward to seeing you soon.


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Review of

Brookwater House Care Home

from A K (Friend of Resident) published on 5 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a very good experience. Staff are very helpful and friendly and my friend seems very comfortable and happy here.

Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you for your lovely review, we are always so grateful to share with our staff the experience that our family and friends have of our service and we are delighted to support your loved one who has flourished so well since joining us. Many thanks, Lesley


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Awards / Recognitions (4)

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