Hamberley Care Homes in Renfrewshire | 1 Care Home

Review of
Newton House Care Home
from A D (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

Since my Dad has been in the care of your home, I am happy and relieved, and now not as worried as I was when he was living alone.
I can honestly say all of the staff are amazing and give everything they do for my Dad 110%, no matter what level the help is!
Dad is still in the settling down period,

which can be hard for us all, but we know now that Dad is safe and looked after 24 hours a day.
Dad enjoys it when we take him out on the vastly different places he can choose from in the minibus and also likes us to take him out separately, even just for lunch/dinner!
I do believe Dad has so much more social life than he would have at home, and we all enjoy that (not just Dad!).
I am so happy we managed to get Dad a room in your beautiful home, as I don't think we could or would have picked a better Care Home for our much loved 'daddy'.
Again, I can't thank you all enough! The whole team are amazing!

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you so much for your heartfelt review! We are truly touched by your kind words and appreciate you taking the time to share your experience with us. It's wonderful to hear that your dad is beginning to settle in and that you feel relieved knowing he is safe and cared for around the clock.Our team is dedicated to providing the highest level of care, and we are thrilled to know that their efforts have made a positive impact on your dad's experience. We believe that social interaction and engaging activities are crucial for well-being, and we're delighted to hear that he is enjoying outings in the minibus and spending quality time with you. It means the world to us to have your trust, and we're so glad that you chose our home for your dad. We are committed to making his stay as comfortable and fulfilling as possible. Thank you again for your kind words! If there's anything more we can do to support you and your family, please don't hesitate to reach out.

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Review of
Newton House Care Home
from Janice G (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

Dad has now been in Newton House for 10 weeks now, he took a little time to settle but with the loving, caring support of all the wonderful management and staff he has settled well. The home is immaculate and the food choices varied and all homemade and Dad has had no complaints!
Dad is thriving -

he is happy, well-looked after and well-fed.
The communication with all the staff is open and honest and nothing is too much trouble - any initial concerns/issues have been dealt with professionally and efficiently.
The range of weekly activities and outings is fabulous and includes all hobbies/interests and the staff who go out of their way to know each resident's likes and dislikes ensure everyone is included.
Newton House is just like one big happy family and we are very pleased to continue to be a part of that.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you so much for your heartfelt review! We are truly delighted to hear that your dad has settled in well and is thriving at Newton House. Our team's dedication to providing a loving and supportive environment is at the heart of what we do, and it's wonderful to know that this has made a positive impact on his experience. We take great pride in maintaining a clean and welcoming home, and we're glad to hear that you appreciate the variety of homemade food options we offer. It's always our goal to ensure that every resident feels happy, well-cared for, and well-fed. Open and honest communication is crucial to us, and we're thrilled that you find our staff responsive to any concerns or needs. Our activities and outings are designed to reflect the interests of our residents, and we're glad that your dad is enjoying them. Thank you for being a part of our Newton House family. Your kind words inspire us to continue providing the best care possible.

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Review of
Newton House Care Home
from Patricia C (Wife of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

Newton House Care Home is outstanding. Not only basic care but the extra activities offered to residents. As a family, we feel the care and needs of the residents are bespoke to each individual and there is a huge focus on person-centred care. There are several sitting areas and gardens to sit in with

other residents and family when visiting. All the staff are professional, friendly and extremely caring. We could not be happier with the care here for my husband.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you so much for your kind and thoughtful review of Newton House Care Home. We are delighted to hear that you find our care to be outstanding and that the person-centred approach resonates with you and your family. It's wonderful to know that both the activities we offer and the various spaces available for residents and families have made a positive impact on your experience. Our dedicated team takes great pride in providing compassionate and professional care, and we're thrilled that this has contributed to your husband's well-being. Your feedback not only motivates us but also helps us to continuously enhance our services. If there's anything further we can do to make your visits even more enjoyable, please don't hesitate to reach out. Thank you once again for your heartfelt words. We truly appreciate your trust in us during this important time.

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Review of
Newton House Care Home
from L M (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Cannot fault the staff for the care they give my mum, she has a great relationship with them and they look after her very well. Her reaction when she sees them shows this. The staff member of reception always goes out of her way to make her laugh. Such a credit to Newton House. The trips are also a

huge favourite of my mum's and seeing her enjoy the with the driver is lovely.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you for taking the time to review our home. We are thrilled to hear how happy you are with the home and the care and support your mother receives. I will share your feedback with the team.

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Review of
Newton House Care Home
from Hilda B (Wife of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Since my husband took up residence in Newton House I have always found the staff and management very helpful and supportive to my husband and extremely attentive to my husband's needs.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you so much for your kind words and positive feedback! We are delighted to hear that you and your husband have had such a supportive experience at Newton House. Our team is dedicated to providing the highest level of care and attention to all our residents, and its wonderful to know that you feel this has been reflected in your husbands experience. If you have any further suggestions or comments, please dont hesitate to reach out. Your feedback is invaluable to us!

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Review of
Newton House Care Home
from Judith S (Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

My overall experience has been good, however, the food is very bland, unseasoned and for me tasteless. Also, I like a particular cereal or granola, they can offer neither, curries don't even taste like curry.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you for taking the time to share your feedback with us. We're glad to hear that your overall experience has been good, but we're sorry to learn that the food did not meet your expectations. We appreciate your input about the seasonings and flavours, as we are always striving to enhance our menu to better serve our guests. Regarding your preference for specific cereals or granola, we understand how important it is to have choices that suit your taste and I am glad we have now been able to accommodate your desires. We have been grateful for the opportunity to learn more about your preferences. Please feel free to reach out directly to any of the team in the home at any time. Your satisfaction is important to us.

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Review of
Newton House Care Home
from Alan D (Brother-in-law of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

Brother-in-law came in December 2023. His care is superb, the staff are a huge credit to this company with their care and friendliness. Home is very clean and tidy. Plenty of activities for residents.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you so much for your kind words! We're thrilled to hear that your brother-in-law's experience has been positive. Our staff works hard to provide top-notch care, and it's wonderful to know that their friendliness and dedication have made a difference. We take pride in maintaining a clean and welcoming environment, and we're glad to hear that the activities we offer are keeping residents engaged. Your feedback means a lot to us.

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Review of
Newton House Care Home
from Jean A (Wife of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

Really pleased with the care and attention my husband receives. All staff are friendly and helpful. It's reassuring to know he is happy and settled.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you so much for your kind words! We are thrilled to hear that you are pleased with the care and attention your husband receives. Our team takes great pride in creating a supportive and friendly environment, and it's wonderful to know that he feels happy and settled. If there's anything more we can do to enhance his experience, please don't hesitate to let us know. Your feedback means a lot to us.

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Review of
Newton House Care Home
from Lindsey F (Wife of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

My husband has been in Newton House Care Home for just a few weeks now. In that time, I have found myself relaxing, secure in the knowledge that the care he is being given is of the highest standard. He is safe and being well looked after. I have every faith in the management team, who appear to me

to be doing an excellent job of running a caring, compassionate and professional team of staff in a very busy environment.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you so much for taking the time to share your positive experience with us. It's wonderful to hear that you have found yourself relaxing and confident in the care being provided to your husband at Newton House Care Home. We are thrilled to hear that you feel he is safe and well looked after, and we are grateful for your trust in our management team. We strive to maintain the highest standards of care and compassion. Our team work tirelessly to provide a warm and welcoming environment for all our residents, and it's great to know that you feel they are doing an excellent job.

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Review of
Newton House Care Home
from Jane C (Relative of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

My great aunt has recently moved to Newton House and I visited earlier this month. It was a lovely home with very friendly staff and residents - everyone took the time to chat. There are always social events happening and my great aunt seems very happy and settled there.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you Jane for taking the time to review our service. We are so glad that you had such a good visit with your great aunt and hope to see you again soon! Keep an eye open on our social media page to see all of our daily events and outings!

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Review of
Newton House Care Home
from J W (Daughter of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

I am extremely satisfied with the level of care provided at Newton House with a few small areas of feedback. Stimulation of residents could be more proactive. All staff should display name badges at all times. The visibility of staff at weekends requires review. Activity programme to be better communicated

in advance. Involvement of family in activities should be considered in a more planned way.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you so much for your feedback regarding the care provided at Newton House. We're thrilled to hear that you are extremely satisfied with the overall care. Your insights are invaluable, and we appreciate you taking the time to share them. We agree that proactive stimulation of residents is essential and will work on enhancing our approach in this area. Additionally, we will reinforce the importance of staff wearing name badges at all times to improve communication and familiarity. We will strive to improve how we communicate upcoming activities in advance and explore ways to involve family members more strategically in our plans. Thank you again for your thoughtful feedback. It is through input like yours that we can continue to enhance the quality of care and experience for everyone at Newton House. If you have any further suggestions or concerns, please don't hesitate to reach out.

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Review of
Newton House Care Home
from Amanda B (Friend of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

Visited a few times. Staff were warm and inviting. Residents were always smiling and chatty and looked very much at home. The manager was approachable and chatty. Very homely feeling. The home is bright and airy and has plenty of cosy and private area. The rooms are large and spacious. Lovely home.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you so much for taking the time to review our service. We appreciate the feedback and are delighted that you are so happy with Newton House!

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Review of
Newton House Care Home
from William O (Resident) assisted by family/friend published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

Looked after great.
Meals are great and cooked for me.
Staff superb.

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Review of
Newton House Care Home
from Louise S (Wife of Resident) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been in this care home for almost three years, though it has had challenges the staff have worked very hard to ensure that residents have had the best care they could give. My husband is very settled there and both of us are treated with respect and dignity by all staff. They are very

aware of his needs and cope with his dementia very well.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you for taking the time to give us this review. Your words are very kind and we appreciate your honest opinion.

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Review of
Newton House Care Home
from Eilidh J (Niece of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

We are very happy with the range of activities available to my aunt and the support she receives in improving her mobility.
The garden area is a real bonus in the summer months allowing socialisation time.

Reply from Jayne Muir, Home Manager at Newton House Care Home

Thank you for taking the time to review our home. There have been so many developments over the past year and we aim to build on this. We are so happy that you can enjoy the space and activities provided.

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Review of
Newton House Care Home
from I J (Wife of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been in Newton House for just over a year (December 2022) to date. Lots of changes in that time especially with care staff. Language with staff is difficult, for them and us.

Reply from Lara Masucci, Home Manager at Newton House Care Home

We really appreciate that you have taken the time to share your and your husband's experience at Newton House Care Home. Thank you for your review.

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Review of
Newton House Care Home
from C W (Friend of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

Our elderly aunt has resided at Newton House for over two years. We have found this care home to be a fantastic place for her. The staff are very friendly and caring. There are lots of things organised for the residents too, both within the home and outings in the mini bus. Staff are all very approachable

re any minor issues that may arise. The building itself is modern with great facilities including a cinema, café, hairdressing room and gardens.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you for taking the time to write this review, we are delighted that you are happy with the service and we hope to continue improving on this moving forward.

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Review of
Newton House Care Home
from J D (Son of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience

Since my mum went into care in January 2023 at Newton House my family and I have been delighted and thankful for the wonderful care given to her by all of the excellent staff looking after her. Especially happy with the range of activities and interactions given to residents.

Reply from Jayne Muir, Home Manager at Newton House Care Home

Thank you for taking the time to review Newton House, we are so glad that the range of activities suits your Mother and look forward to enhancing this in 2024!

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Review of
Newton House Care Home
from Patricia S (Daughter of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience

My experience of my father's care here at Newton House has been very good. The staff are very attentive to his needs and treat him with care and dignity. I am very impressed and feel he is in a safe place.

Reply from Jayne Muir, Home Manager at Newton House Care Home

Thank you for taking the time to review Newton House, we are so pleased that you are happy with the service we provide.

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Review of
Newton House Care Home
from B J (Brother of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience

My sister has been a resident for a year. When first admitted to the home there were lots of deficiencies with a great turnover of staff which had a detrimental effect on the level of care provided. Now after the placement of the new manager and the recruitment of staff, there has been a substantial

improvement of care delivered. Impressed by the level of activities arranged by the well-being and lifestyle coach. The manager has had a refreshing effect on the organisation and turned the home around. Overall a good improvement, hoping that it continues.

Reply from Lara Masucci, Home Manager at Newton House Care Home

Thank you for taking the time to complete this review, we are so happy that the changes made in the home have been a benefit to your relative.

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Care Home Owned by Hamberley Care Homes in Renfrewshire

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