Hamberley Care Homes in South Gloucestershire | 1 Care Home

Review of
Lovell Place Care Home
from J W (Son of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Having visited other local care homes, I believe Lovell Place to be an extremely well run care home.
The atmosphere is very warm and welcoming.
The staff are very caring and compassionate
The facilities and activities are first class.

Reply from Sarah Jacka, Client Relations Manger at Lovell Place Care Home

Thank you for completing the review on our care home, it is always lovely to read such positive reviews. It was lovely to see mum this week enjoying her time in the Bistro listening to the 'Hearing Dogs for Deaf People' talk hosted by Graham Davies and meeting 'Gus' the Hearing Dog. I will share your review with all the Team at Lovell Place and thank you once again for taking the time to submit your review.

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Review of
Lovell Place Care Home
from Deborah C (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Everyone friendly and welcoming. Mum feels safe, secure and very happy and well support here. I have full confidence in the care she is receiving. We all enjoy visiting her in the home. Really lovely surrounds, staff and comfortable facilities. Have highly recommended the home to friends and family

and will continue to do so.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your lovely words, we are so grateful for your kind testimony of Lovell. We really appreciate the feedback you have given - our team is committed to delivering the very best care experience for our residents. Mum has been with us for several months and I know it can be a difficult transition for some residents moving into care but she has been very positive since arriving with us initially on a respite stay and then deciding to stay with us permanently. She always looks forward to your visits and chatting with her friends which she has made since arriving with us. I will ensure that your review is shared with all the team at Lovell Place and thank you once again for taking the time to complete the review.

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Review of
Lovell Place Care Home
from J W (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

From his first day at Lovell Place Care Home, Dad was made to feel welcome. He was greeted with a box of biscuits and a pot plant for his room, which was large, clean and airy. The en-suite bathroom was big enough for the array of hoists that were needed. The communal areas are clean, fresh and brightly

decorated according to the season. The staff are wonderful, showing endless patience. They are always kind, greeting everyone with a warm smile. Lovell gives the care needed from residents to the final days, increasing the level of nursing as needed.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

What a wonderful review to read. We have a great team at Lovell Place who always go above and beyond to ensure all of our residents who come for a short period of time and those who reside with us permanently are happy in our care and enjoy their time with us. It was a pleasure to have had your father live with us, he is greatly missed by the entire team and we miss your regular visits too. Thank you for taking the time to complete this review it means a lot to all of us at Lovell Place.

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Review of
Lovell Place Care Home
from Jane S (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been at Lovell Place for 7 months now and I's like to say what a wonderful home it is. It is such a relief to know she is safe and being well cared for. The building itself, is bright and airy - especially as it is purpose built. Her room is lovely and we have made it very homely - we

were able to bring some of her own furniture. The staff are fantastic - always got time and always cherry despite being in a difficult job. You always get a warm welcome and I can whole heartedly recommend Lovell Place.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

What a wonderful 5-star review to have received, we will ensure that the whole team at Lovell Place are made aware of this review. Your mother is a great character and always loves a chat with everyone each day, especially if its in the bistro with a cup of coffee. She enjoys singing in the recently formed 'Residents Choir' at Lovell Place and really loved singing the Christmas Carols in December. We all know that she loves her jewellery and clothes and looked beautiful at our 2nd Birthday Anniversary in January. Thank you for taking the time to submit the review we are truly grateful.

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Review of
Lovell Place Care Home
from K S (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother is very happy here and is very well cared for. I am pleased she takes part in activities and hope her stay is long and good. The staff are very kind and she, and the family, really appreciates it.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

What a wonderful review to read. Your mother joined us only a few months ago and since residing at Lovell Place has embraced the activities and it was lovely to see her enjoying our second birthday celebrations in the Bistro last week, especially the birthday cake!! We always know that the transition into any care home can be difficult for some residents but your mother has just taken everything in her stride and it is wonderful to see. Your review will be shared with all the team and thank you once again for taking the time to submit a review.

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Review of
Lovell Place Care Home
from T P (Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been living at Lovell for a year. I couldn't be happier.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to complete a review on Lovell Place. You are a big part of our family and we really appreciate your help ensuring the potted plants are watered daily and for your gardening knowledge. We know that you also love the activities in the home and more recently the Virtual Reality bikes in the cinema which is held a few times a week. I believe that you have cycled many miles since we commenced with this activity in January! Your wonderful review will be shared with all the team and we would like to thank you again for completing the review.

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Review of
Lovell Place Care Home
from Mark S (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

We would just like to say a big thank you to all the staff and we mean every single member, for all the care and compassion shown to our mum during her two years at Lovell Place Care Home.
It is a hard decision for anybody having to send a loved one into any care sector but please be assured this

care home is one of the best.
Mum had a social life again after moving to Lovell Place not only with other residents but she classed all the homemakers, nurses as her friends.
During her final week the care and compassion was not only there for mum but for us as a family. Providing us with meals, drinks and checking in on us at every opportunity. She proved to be a very strong lady and we know that was because of you all.
You all know how hard you work and how dedicated you are. Anyone thinking of looking for a care home should look no further.
The staff excel in there roles.
You should all be very proud of yourselves each and everyone. You will always be a big part of our lives. Thank you.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

Thank you for taking the time to complete a review on Lovell Place. We're truly grateful for your kind words about our team and the care we provide at our home, we will ensure your review is shared with the team. Your mother moved to Lovell Place after it opened in January 2023 and to have lived with us for 2 years she became a big part of our community and is missed by everyone. Thank you again for your thoughtful review, it means so much to us and we do hope that you will continue to stay in touch with us by popping in for coffee or coming along to one of our events, you the family are always welcome at anytime. See you soon.

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Review of
Lovell Place Care Home
from M V (Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

Have had a wonderful stay. I will be back for Christmas. Love to all. God bless.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your wonderful review, it was a pleasure to have had you stay with us and we have some great photographs of you taking part in various activities in the home and when you visited the garden centre with other residents from Lovell Place. You became a big part of our community whilst staying with us and are greatly missed by your friends at Lovell Place and the staff. We look forward to you coming to stay again and please know that you are always welcome to join us for any events in the home or just pop in for a coffee, cake and a chat. See you soon.

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Review of
Lovell Place Care Home
from C D (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum came into Lovell Place in September for 3 weeks of respite.
The staff were all lovely, happy, professional and very friendly.
My mum was very happy and would go again.
We would definitely recommend this care home and will definitely be using it again for my mum and my dad when needed. Very

well done and thank you Lovell Place.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a lovely 5 star review to read, I will ensure that it shared with all the team at Lovell Place. I know it was a difficult decision for mum to come to us for a short respite stay but she soon settled in her new room and started to make friends. Mum has a great character and to see her enjoying various activities and spending time in the bistro area with your father when he visited was lovely to see. We do hope that mum and dad will visit again soon and they are always welcome to pop in for tea, coffee and attend any of events in the home. Thank you once again for taking the time to complete the review and we look forward to seeing you all soon.

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Review of
Lovell Place Care Home
from W C (Daughter-in-law of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Lovell PLace is amazing. So clean, very welcoming, I attended the ladies night and what an amazing evening. I have not enjoyed an evening for so long.
So much effort was put into this event. I would thinks residents, family and friends had an evening to remember.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a wonderful review to read. The 'Pink Ladies Night' which you are referring to raised 1550 for 'Breast Cancer Now', it was a fantastic evening and I am so pleased that you and your mother-in-law enjoyed the evening. Your mother-in-law has been resident with us for a few months now and it is great to see her socialising, making new friends and enjoying her life at Lovell Place. We hope that you will be coming along to our Christmas Choral Evening at Lovell Place on 30 November 2024 where our Resident Choir will be performing. Thank you for taking the time to post a 5-star review it is greatly appreciated by everyone at Lovell Place.

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Review of
Lovell Place Care Home
from J C (Son of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My mun aged 90 moved into Lovell Place after a bad fall. Previously she had been living independently. The staff have been absolutely brilliant in helping her understand her new situation and settling in. Her room is large with a lovely view. The staff are lovely and are always smiling or laughing.

It is a happy place.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your review it is a pleasure to have mum staying with us and to see her make new friends and enjoy the various activities, especially 'singing to remember' which we hold once a month is wonderful to see. I will ensure that all the team are made aware of the wonderful review you have provided and thank you once again for taking the time to do this.

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Review of
Lovell Place Care Home
from D T (Son-in-law of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

We are both constantly impressed by the welcoming and friendly demeanour of the staff, the comfortable ambience within the building, the excellence of the accommodation and care provided. The quality and diversity of the food/menus and the range of activities provided, noting that all characters and

personalities are catered for. We would both have no hesitation in recommending Lovell Place to those who are looking for a care home.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to provide us with a 5-star review we will ensure that your review is shared with all the team at Lovell Place. It is a pleasure to have your relative staying with us. To see them enjoying the activities and making new friends over the past months since moving to Lovell Place is wonderful to see, they have become a bit part of our ever-growing family at Lovell Place.

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Review of
Lovell Place Care Home
from N J (Daughter of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

Lovell Place has provided excellent care for Dad. he has built lovely connections with the care staff and they always show compassion in their interactions with Dad. The activity schedule is varied and caters for all tastes. The openness and inclusivity for families to join in is brilliant. As a family,

we take comfort that Dad is somewhere that puts individual residents' needs at the heart of what they do. I have no reservations in recommending Lovell Place as a quality care home.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your wonderful review we are always very grateful to those who take the time to complete a review of our home which will be shared with everyone here at Lovell Place. Your father has become a big part of our community here at Lovell Place and to see him enjoying the musical entertainment is such a joy, he likes to show his wonderful dance moves which bring smiles to everyone present. Thank you once again for completing the review.

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Review of
Lovell Place Care Home
from J K (Respite Resident) assisted by family/friend published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

I was impressed how quickly my transfer to Lovell Place was arranged - my having fallen at home and spending over a week in hospital. During my respite stay, I have found all the attention I have received to be first class. I arrived feeling anxious, in pain and sleep-deprived. The homemakers' welcoming

and homely environment have been key to my regaining strength and confidence. All the staff at all levels genuinely care about me and have supported all aspects of my well-being.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

Thank you for taking the time to complete your review at what we know was a difficult time for you when you first arrived with us. It was good to see how much you improved whilst you stayed with us and how you made new friends who we know would be delighted to see you again. We hope that you are settling well back at home and please don't hesitate to pop in and see us again for any events which you would like to attend or just to meet up with the other residents for a coffee/lunch etc. We look forward to seeing you again and thank you once again for taking the time to complete the review.

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Review of
Lovell Place Care Home
from A K (Daughter of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

My dear mum was cared for with compassion, dignity, kindness and empathy during a five-week respite stay following hospital discharge. My family and I have found all the homemakers to be incredibly kind and all go the extra mile to make Mum feel at home and we are particularly impressed by the way they

have taken time to get to know Mum as the person she is, providing reassurance, encouragement and warmth. The home itself is bright, airy and cheerful. Reception and admin personnel are all incredibly friendly and helpful. All are a credit to Lovell Place.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your review. It was a pleasure to have had your mother stay with us and it was wonderful to see how much she enjoyed her stay and improved with the additional physio. It is always wonderful to see new residents make friends and participate in the activities which I know Mum enjoyed. I will make sure that your review is passed on to the staff and we look forward to welcoming Mum again in the near future.

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Review of
Lovell Place Care Home
from Pauline C (Cousin of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

We, as a family, cannot praise and thank the staff at Lovell Place enough for the outstanding care and attention given to our Cousin for almost six months.
Kindness and understanding were also constantly shown to all my family when visiting or telephoning. We would not hesitate to recommend Lovell

Place Care Home to anyone.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you for your feedback. Glad to hear that you had a great experience. I will share this with the team

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Review of
Lovell Place Care Home
from Sheila S (Respite Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

I spent twenty-one days respite care in Lovell Place Care Home following a visit to hospital and a different care home after a fall at home in early January.
I found Lovell Place very welcoming and I was taken good care of for my short visit. I was given confidence and encouragement every day. I was

well-fed and slept well too. I would like to have seen more emphasis put on exercises to aid my recovery.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to complete a review of our care home. It was a pleasure to have had you stay with us at what we know was a difficult time for you. We are pleased that you enjoyed your stay with us and hope that you are now well on the road to a full recovery. Wishing you and your family all the best for the future, from all the team at Lovell Place.

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Review of
Lovell Place Care Home
from Mandy T (Daughter of Resident) published on 8 April 2024

Submitted via Postal Card • Report

Overall Experience

We, as a family, are extremely satisfied with this lovely place. I can't believe how lucky we are to have my mum stay here, it's like a five-star hotel. We would recommend this home to everyone.
Caring, professional, attentive and sheer luxury. Nothing is too much trouble. In one word, fantastic!
Many

thanks to the lovely staff.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to complete a review which will be shared with all the team at Lovell Place. It is a pleasure to have your mother staying with us and to receive a five-star review from you is wonderful. On behalf of all the team at Lovell Place, thank you.

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Review of
Lovell Place Care Home
from Sarah M (Daughter of Resident) published on 19 February 2024

Submitted via Website • Report

Overall Experience

Lovell Place has transformed my dad from a very sad, introverted widower back to the happy, hilarious and confident person that he was before my mum was diagnosed with Alzheimer’s and subsequently passed away. He came to the home lonely and working on his mobility having fallen at home and broken his

hip. Today he is happier than I have known him be for many years. The care and encouragement he has received from all members of the team is exemplary. Each homemaker that cares for him is respectful but friendly making him feel very welcome and cared for and about. The nursing staff are on the ball with all aspects of his medical requirements and access to GP’s has been brilliant - they have a good relationship with a local surgery who visit every week.
Running out of space but every single member of staff that we have dealt with has been phenomenal. Thank you all so much for being brilliant.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for completing the review I will ensure that all the teams at Lovell Place are aware of this wonderful review. It is as we all know a lifestyle change when a loved one moves into care and to know that your father has regained his confidence and is happier than you have known him in many years is what makes each teams role working at Lovell Place even more rewarding. Your father is a great character and we are pleased that he is enjoying his time with us at Lovell Place. Thank you once again from everyone at Lovell Place for completing the review.

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Review of
Lovell Place Care Home
from R M (Son-in-law of Resident) published on 19 February 2024

Submitted via Website • Report

Overall Experience

What an amazing team in Lovell Place!
The team's dedication, professionalism and care is excellent.
They have really made a positive difference to my father-in-law's well-being.
The building is excellent and always clean and tidy.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a wonderful review to read. We do have an excellent team at Lovell Place and are proud that we have made a positive difference to your father-in-laws well-being. I will ensure that our Head Housekeeper is advised of your positive comment in your review regarding the cleanliness of the building. On behalf of everyone at Lovell Place thank you for taking the time to complete the review.

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Care Home Owned by Hamberley Care Homes in South Gloucestershire

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Hamberley Care Homes Reviews in South Gloucestershire (32)

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