Hamberley Care Homes in Surrey | 3 Care Homes

Review of
Dorking Manor Care Home
from E T (Sister of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Visiting my brother for the first time after only five days in his new home. I'm amazed at how settled and happy he appears. He said she's lovely, she's lovely, she's lovely, pointing to the staff and residents. Beautiful bright room and building. Very comfortable and settled. He was excited about walking

about showing me things. Well done all!

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you we are so pleased your first impression of visiting your brother was so positive. We will pass your comments on to our team as they work so hard to keep our residents safe, happy and comfortable. Look forward to seeing you at Dorking Manor again soon.

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Review of
Dorking Manor Care Home
from P S (Son of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

We visited five or six care homes in the local area and Dorking Manor was by far the best, in our opinion. Hamberley is an established care home provider with multiple UK locations. DM is a brand new building. We liked that it was designed from the outset as a care home - lift access, wide corridors,

hand rails, ensuite bathrooms. Excellent range of facilities. Warm and friendly environment. Wide range of activities. Personalised care. Our mother receives a high standard of care and has settled in well.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

It was a long journey from my first meeting with the family but so please mum has settled so well, she is a delightful lady and gets on with everyone so well, she certainly is part of the furniture now. See you soon

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Review of
Dorking Manor Care Home
from H S (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Dorking Manor Care Home has been a wonderful new home for mum since moving in in December 2024. It ticks all the boxes, and the staff are brilliant with her, whether that is going out for a walk, painting her nails, or having a laugh with her.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you for a great review. Mum is such a character and has a great sense of humour.

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Review of
Dorking Manor Care Home
from L C (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

I am so pleased my father has come to Dorking Manor. My mind is a peace with all the amazing staff who show compassion and kindness and every possible way. Lovely facility, beautiful grounds, perfect in every way. Thank you Dorking Manor for keeping my mind at peace and taking wonderful care of my dear

dad.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

I know it was a great relief for you when dad finally moved in. He has settled so well and mum is no longer worried about him so it is a win win all round. He is such a pleasure to look after and always has a big smile on his face. Hope to see you soon next time you come back to the UK.

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Review of
Dorking Manor Care Home
from L B (Friend of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always very welcoming when I come to visit and make an effort to learn names and recognise faces. They know their residents well and treat them as if they are family. The staff are always cheerful and are prepared to spend time talking to residents and visitors. The chef is excellent.

The food I had was first rate. They made an effort to ensure the residents are as active as they can be. My place for the future is already booked.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you so much for a lovely review, you are far too young to join us for many years to come but we love seeing you come and visit M so regularly, she is always so delighted to see you, and it was lovely of you to say we treat everyone as a family because that is how we see our home as one big extended family unit. See you soon.

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Review of
Dorking Manor Care Home
from R C (Wife of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Very pleasant and friendly home. Excellent in cleanliness. It makes visits so pleasant its a joy to visit. To me it makes life easier for me to know he is in a good home.The staff/nurses are always so kind and asking anything.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you for your lovely review, it has been an absolute pleasure to look after your charming husband, and we always love your visits when you regale us with your stories. Look forward to seeing you soon.

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Review of
Dorking Manor Care Home
from Chris G (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My mum stayed at Dorking Manor for a 2 week respite stay in late February 2025. Overall she enjoyed staying there very much. It is a brand new home which has only been open for 3 months, and as a result there are not many residents staying there yet. Prices are currently discounted making it very good

value.
Dorking Manor is a beautiful building with excellent facilities and a large garden. It is situated in a quiet, lovely area of Dorking, within walking distance of the town centre. The staff are all excellent - friendly, caring and experienced, and Mum was looked after extremely well. The 'homemaker' model adopted by Hamberley Care Home seems to work well, as all staff are engaged in caring for the residents in addition to their other tasks, which results in good social interaction between residents and staff. I have given slightly lower ratings for food and activities, but these will no doubt improve when the home is more fully occupied.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you for your lovely review, we miss mum here but hope she has settled well into Charrington Manor our sister home. We were delighted we could look after her whilst you were waiting for a room to become available. Our new Lifestyle & Wellbeing Lead starts work with us on Monday 17th March and has lots of ideas for how we can entertain our residents which are increasing rapidly.

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Review of
Dorking Manor Care Home
from J H (Friend of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My friend is well cared for at Dorking Manor. All the staff are attentive and ensure that her day is interesting. She has always been a smart woman, and here, she can get her hair done weekly and have her nails painted, which is so good for her morale. Twice recently, when I visited, there has been

live music, and she has clearly enjoyed this. I am welcome to drop in anytime to visit her, as it's clearly important that she regards this as her home now.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you so much for your positive review, it is always a pleasure to see you at Dorking Manor and thank you for all the support you show. Lesley

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Review of
Charrington Manor Care Home
from L W (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Our mother enjoyed a wonderful and happy time at Charrington Manor and she really viewed it as her home. She was full of praise for the exceptional staff and found the environment and entertainment so enriching, she never had a dull day! As a family, we were confident that all her care needs were more

than adequately met and Charrington became an important part of our extended family.

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Review of
Charrington Manor Care Home
from Clare G (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Charrington Manor was the best thing to happen to my Mum in her last years. From the moment I had the initial viewing, I just knew it was the perfect home. The staff are incredible - so kind and respectful and treated my Mum with such dignity. The entertainment was 5 stars - I so enjoyed everything

I saw from singing and dancing to Kevin the Pony and the animal visits! The communication about Mum's health was always excellent. Simply put, Charrington Manor far exceeded our expectations and my Mum was incredibly happy there.

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Review of
Charrington Manor Care Home
from J L (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I cannot fault the care provided at Charrington Manor Care Home, in our experience, all the staff are responsive, caring and professional.
My mother recently died having spent the last two and a half years living in residential care at Charrington Manor. As her faculties deteriorated and she became

less mobile and her eyesight deteriorated, the carers adapted her care plan and ensured that she was well cared for, safe and allowed to live with the dignity that preceded her faltering health and wellbeing. In her last few days, the staff not only looked after Mum but also ensured the family was supported too. Several of the carers were very special to Mum and over the years she formed good relationships with several in particular, that made her life at Charrington Manor a happy and fulfilled time.

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Review of
Charrington Manor Care Home
from Sally L (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My father was the first resident to live at Charrington Manor, where he stayed until he died recently at the age of 101. Dad lived there for nearly three years and our family can only praise the care and attention that he received.
From the day we first visited, when the building was not even complete,

we knew that Charrington Manor would be perfect, and we were not disappointed. The dedicated team who knew my father so well meant that they could tailor their support to meet his needs, always with a smile. This has been so important to us, knowing Dad was in such good hands.
The range of entertainment on offer is varied and excellent, Dad really enjoyed joining in the singing. Not only that, but his interests were carefully considered, even having a go at indoor golf.
Whenever we visited there was a lovely welcome from all of the team who knew Dad really well, which we valued.
The very strong leadership, with high expectations and dedicated staff; CM will continue to thrive.

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Review of
Charrington Manor Care Home
from Jo M (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Mum has vascular dementia and significant mobility challenges after recovering from her recent fall and we unexpectedly had to find a place for her in a care home setting at relatively short notice on discharge from hospital. Charrington Manor is beautiful with an immaculately clean, luxury finish and

doesn't look or feel like a stereotypical care home. The manager is charming and very attentive and professional. She responded quickly to my various queries. All the care staff we met were warm and friendly and seemed gentle and respectful in their interactions with residents. The residents were up and dressed in the households we visited and seemed to be enjoying communal life. They were chatting and full of smiles. Of the numerous care homes I visited locally Charrington Manor is, in my opinion, definitely the best.

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Review of
Charrington Manor Care Home
from G N (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

The care and kindness my Mum and Dad have received at Charrington has been exemplary. All the staff are so respectful and needs are met swiftly and considerately. Any medical concerns are dealt with promptly and the family are kept fully informed of any changes. The activities are so varied and all

are encouraged to join in and it's such a happy environment. Real peace of mind that their care is paramount.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for your kind words. It means a great deal to our entire team at Charrington to know that your Mum and Dad have received the care and kindness they deserve. We take great pride in ensuring our residents feel respected, comfortable, and well-supported, and it's heartwarming to hear that this has brought you peace of mind.Keeping families informed and creating a happy, engaging environment is at the heart of what we do, so your feedback truly reaffirms our commitment. I will be sure to share your lovely comments with the team-they will be delighted to hear them.

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Review of
Charrington Manor Care Home
from Andrew G (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My mother was a resident for 3 years, and was looked after with great care and respect. She died in the home and her end of life care was outstanding, many of the carers became her friend and laughed with her and made her happy.
The leadership team and all the staff were fantastic, I could not fault

anyone.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for your heartfelt words. It was a privilege to care for your mother, and we are truly grateful that you felt she was looked after with care, respect, and warmth throughout her time with us. Knowing that she found friendship, laughter, and happiness here means so much to our team. End-of-life care is a deeply personal journey, and we are honoured that we could support both your mother and your family with compassion during that time. Your kind words about our team will be shared with everyone-they will be touched to know the difference they made.

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Review of
Charrington Manor Care Home
from Julie B (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The team at Charrington Manor Care Home exceeded our expectations in all areas. The team are respectful, professional, kind, caring and everyone is treated like family. They integrate the residents which was not offered in a lot of homes. The activities are of a high standard and I love that photos

are uploaded every evening, so you can see what your loved one have been doing. I can not speak more highly of the whole team.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for your wonderful review of Charrington Manor Care Home. We are absolutely delighted to hear that we exceeded your expectations. Creating a family-like environment and ensuring that all our residents feel integrated is at the heart of what we do, so it means a lot to know that you've noticed and appreciated these efforts. We're thrilled that you enjoy the daily photo updates - it's so important to us that families feel connected to their loved ones and can share in the moments that make each day special.

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Review of
Charrington Manor Care Home
from R D (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Mum, who has dementia, has been a resident at Charrington Manor Care Home since March 2023. She has always received an exceptional level of care and support. All members of staff are thoughtful, kind and responsive, and work tirelessly to make Charrington Manor a friendly, happy and welcoming community.

Mum is always encouraged to join in the daily activities, entertainment and trips. The activities coordinator is excellent and organises a birthday celebration for every resident. The staff are always available to talk to and they communicate regularly with the family.
Charrington Manor provides a safe and caring environment where mum is kept active and can enjoy life.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for your kind words and for taking the time to share your experience of Charrington Manor. We are truly delighted to hear that your mum has been receiving the exceptional care and support she deserves since joining us. It means a great deal to us that you find our team thoughtful, kind, and responsive, as we strive to create a warm, happy, and welcoming environment for all our residents and their families. Regular communication with families is a key part of our commitment to providing the very best care and support, and we're glad you've found our team approachable and supportive. Thank you for sharing your feedback.

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Review of
Charrington Manor Care Home
from Colin S (Power of Attorney of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

As Power of Attorney of a resident of Charrington Manor Care Home for over two and a half years, I can honestly say the care has been excellent. Her needs have always been met and my expectations exceeded. The facilities are excellent, rooms and social areas always clean, activities varied and the food

is very much to her liking! I have found the staff to be friendly and approachable, from those on reception, to the care team, facilities manager, nursing staff and management. I would highly recommend Charrington Manor to anyone looking for a caring, safe and pleasant care home for their loved one.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for taking the time to share your experiences of our home. Your kind words truly mean the world to our team. We are delighted to hear that you have been pleased with the care and support provided over the past two and a half years. It's our privilege to ensure that residents' needs are met, and we are so glad to know that we've exceeded your expectations. It's wonderful to hear your appreciation for our facilities, cleanliness, varied activities, and dining experience, as well as the approachability of our staff across all roles. Our team takes great pride in creating a safe, caring, and welcoming environment for both residents and their families, and your feedback is a testament to their dedication. Your recommendation is the highest compliment we could receive, and it reinforces our commitment to maintaining the highest standards of care.

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Review of
Charrington Manor Care Home
from Sandra M (Niece of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Charrington Manor Care Home is exceptional in every way. From the initial show round to now, the staff have been amazing. So friendly, welcoming and helpful, my aunt settled in almost immediately. She has been a resident for almost 2 years now and we couldn't be happier with our choice.
It has a lovely

homely feel and nothing is too much trouble.
My aunt enjoys the varied daily activities and trips out.
Her appetite is much better now with tasty food and snacks.
The gardens are beautifully kept and offer relaxation outside where possible.
We are very grateful to the team that we can relax knowing that our family member is so well looked after.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you for taking the time to review our wonderful home. We pride ourselves on delivering the very best care and support and it is wonderful to hear how your Aunt is enjoying her new home and thriving. I will share your feedback with the team and look forward to seeing you again soon.

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Review of
Charrington Manor Care Home
from A W (Son of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Very knowledgeable staff, quick to respond, always willing to problem solve.
Have really help my mother settle in with full attention to her needs, always inviting her to participate in the events.
Particularly good relationship with medical team, optician and dentist.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you for your kind words about our home. We are extremely proud of all of the team and the care we provide so it is wonderful to have this recognised.

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Care Homes Owned by Hamberley Care Homes in Surrey

Hamberley Care Homes Locations in Surrey (3)

Hamberley Care Homes Reviews in Surrey (89)

Dorking Manor Care Home

Dorking Manor Care Home

Dorking Manor Care Home

Dorking Manor Care Home

Dorking Manor Care Home

Dorking Manor Care Home

Dorking Manor Care Home

Dorking Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

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