How many Care Homes does Boutique Care Homes own?

Boutique Care Homes own 3 Care Homes.

Which Boutique Care Homes Care Homes have the highest review score?

The Burlington , Chartwell House & Brampton Manor have the highest review score.

Boutique Care Homes | 3 Care Homes

Review of
Chartwell House
from C G (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind words. It's wonderful to hear that your mum feels happy and settled, and that the warm, friendly atmosphere stands out to you. We take great pride in creating a comfortable and welcoming home, and your appreciation means so much to the team.

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Review of
Brampton Manor
from C T (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Brampton Manor Care Home is a lovely place, built and decorated to a very high standard. It is very well staffed and the carers are always friendly and welcoming and can't do enough for both the residents and family members. There are plenty of activity programmes in which to participate if the resident

so desires and a well-kept garden for walks, helping with the gardening and garden chats. The residents' health and well-being are monitored regularly and family are always informed of any illness or concerns. Despite my dad's advancing years, he still has a large appetite and if he needs a bigger portion, he only has to ask.
We visited several care homes before settling on Brampton Manor and this was, by far, superior to all the rest.

Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your heartfelt review. It's incredibly reassuring to know that you and your family feel so welcome at Brampton Manor. We're delighted that our efforts to create a warm, engaging and caring environment have made such a positive difference. Your trust in choosing us after visiting several care homes is truly appreciated.

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Review of
Brampton Manor
from Amber T (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I had many concerns about moving Mum to Brampton Manor from a care home some distance away but the amazing management staff made the move seamless, exceeding expectations. Care staff are compassionate and attentive, much more so than I'd experienced before. Residents are treated with respect/dignity

and it's evident that staff genuinely care. Despite a health issue, Mum has settled in quickly - it feels just like home but better! It is beautifully decorated which, although Mum can't see due to visual impairment, makes my visits a real pleasure. Range of activities is great, though I'm keen on more things Mum can do (with limited sight). Can't express how relieved/delighted I am that I chose Brampton Manor. The room availability, the seamless move and Mum being cared for in a way we would all want to be, have all been very positive. Brampton Manor provides high-quality care in a warm and supportive environment and I would passionately recommend it to anyone looking for a beautiful and caring place for a family member.

Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you for your heartfelt review. We're delighted that Mum's move was seamless and that she's settling in so comfortably. Your trust and kind recommendation mean the world to us and we're honoured to care for her every day.

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Review of
Chartwell House
from Diana L (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience. We're delighted to hear that your father is happy at Chartwell House and enjoying our daily activities. It means a great deal to us that you feel confident in recommending our home. Your trust is truly appreciated.

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Review of
Chartwell House
from Silmara B (Friend of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I cannot recommend Chartwell House Care Home highly enough; this is a superb place. The management and staff are not only professional but also incredibly kind and loving towards all residents. They provide excellent care, ensuring that everyone feels safe and happy. The daily activities, including

arts and crafts, quizzes, music, and exercise sessions, are both educational and fun, encouraging all residents to participate with joy.
The facility itself is impressive, with modern rooms and beautiful furniture that give it a five-star hotel feel. Visitors are greeted warmly by the staff, who always have a welcoming smile. My dear friend has been at Chartwell for nearly three months now, and she is very happy and settled with the care she receives.
Overall, the residents seem very happy because they are engaged in stimulating and enjoyable activities every day. The admissions manager is wonderful and has provided invaluable support, guidance, and care to the entire family, thank you.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words! We're thrilled to hear that your friend is so happy and settled at Chartwell House. It's wonderful to know that our team's care, the activities we offer, and the welcoming atmosphere have made such a positive impact. We truly appreciate your feedback and are grateful for your trust in us. Thank you again for sharing your experience!

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Review of
Chartwell House
from Dominic M (Nephew of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily activities

and outings. Add to that fun and attentive staff, plus excellent management and leadership.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your wonderful feedback. We're thrilled to hear that your aunt has had such a positive experience at Chartwell House over the past two years. It's heartwarming to know that the care, activities, and the dedication of our team have made such a difference. We strive to create a fun and engaging environment for all of our residents, and it's great to hear that this has been so evident in your aunt's experience. Your kind words mean a lot to us, and we truly appreciate your trust in our care.

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Review of
The Burlington
from W S (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them.
The care is excellent and the entertainment is very enjoyable.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you ever so much for this warm and touching review. We are delighted to hear that your mother enjoys living at the Burlington and enjoys the activities on offer. We are honoured to have been entrusted with her care. Thank you.

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Review of
The Burlington
from Brian M (Son of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing these kind words. It means a lot that you've never regretted choosing The Burlington. We truly appreciate your trust and remain dedicated to providing him with the best care and facilities.

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Review of
Chartwell House
from Keith B (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Mum has been at Chartwell House for 7 weeks now and we can't speak highly enough of the care she has received.
The service right through from the initial assessment process and admittance to now has been first class.
It was clear that all the staff are fully briefed about new arrivals as from day

1. All the staff including maintenance and kitchen staff knew mum by name.
The care mum has received has been efficient, caring and compassionate.
The daily activities are well planned and tailored to the residents needs. All residents are encouraged to participate as much as they want to.
The food menu is varied and excellent quality, all staff are clearly well motivated and take pride in their work.
The home is clean and well maintained.
We are looking forward to mum having many happy years at Chartwell House.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're thrilled to hear that your mum has settled in so well at Chartwell House and ti means a great deal to know that our team have made her feel welcome from day one. We're also glad she's enjoying the daily activities and the high-quality meals. Thank you for trusting us with her care - we look forward to making many more happy memories together.

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Review of
Chartwell House
from Joyce M (Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

I enjoy living here - people are very happy. I have live here for over a year.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience with us! We're so glad to hear that you've enjoys living at Chartwell House and feels part of such a happy community. It's wonderful to know that your time with us has been positive over the past year.

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Review of
Brampton Manor
from Yvonne H (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

We first visited Brampton Manor at Easter of this year, as a family, we're looking for respite for Mum while we were away, we walked into to find a really happy, fun atmosphere. The staff and management made us very welcome and included us in all the Easter activities, we came away feeling this felt

like home from home and we knew, in our hearts, this was right for Mum. Sadly,

Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your heartfelt review. We are truly honoured that Brampton Manor has been able to provide such a positive and supportive environment for your mum and your family during this difficult time. It's wonderful to hear that from the very first visit you felt that Brampton Manor was the right place for her and we're so pleased that our team has been able to offer the care and compassion you needed. We're grateful for your trust and so glad that your mum enjoys the activities and the welcoming atmosphere we strive to create.

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Review of
Chartwell House
from H C (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My mother was at Chartwell House for four weeks recovering after a serious fall downstairs. She was treated by all members of staff with kindness and respect.
The home was beautiful and decor outstanding. Staff greeting you on your arrival were all very cheerful. My mother's room was comfortable and

again decorated to a high standard. Having two chairs in the bedroom was great for visitors. The room was kept clean and tidy and nothing was too much trouble for the staff involved, even when my mother asked for different pillows, that was attended to straight away.
Using the Bistro was extremely pleasant and having visitors and sitting in the lounge area was enjoyable and again the staff were on hand to provide drinks and pleasantries.
The meals provided were excellent and very generous. Having a glass of wine with the meals made it feel more like home.
Just like to say thank you again to all the staff for everything they did for my mother.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind review. We're thrilled to hear that your mother felt well cared for and comfortable during her stay at Chartwell House. It's wonderful to know that our team's warmth, attention to detail, and the welcoming environment helped make her recovery easier. We truly appreciate your feedback and are grateful for the opportunity to care for your mother. Thank you again for your trust and support!

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Review of
Chartwell House
from Michael G (Husband of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

I cannot recommend Chartwell House Care Home highly enough. My wife, who has dementia, has been there for 4 weeks now having respite care and has just extended to January next year. The management and care staff are so caring, I cannot thank them enough. The home itself is lovely with lots for the residents

to do, definitely gets 5 stars from me.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Chartwell House has been a comfortable and caring place for your wife during her respite care. It's wonderful to know that our team's dedication has made such a positive impact, and we're grateful for your trust in us.

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Review of
Brampton Manor
from F C (Daughter of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Brampton Manor Care Home is truly exceptional. I feel so relieved and happy to have found this place. It has the look and feel of a nice hotel, with its in-house hairdresser, proper cafe and bar, lovely, spacious lounge areas and beautifully kept garden. All the team are outstanding: warm, caring, professional,

there because they want to be. They approach their role with a kindness and ease that is wonderfully reassuring.
I wasn't expecting the move to be easy but my mother took one look at her room and declared 'this is nice!' She then thanked us profusely for sorting her out with such a lovely new place.
Nothing about Brampton feels forced or regimented. You're invited to join in but you don't have to. That said, I've been surprised at how quickly and frequently Mum has voluntarily taken part in activities that are genuinely enjoyable (I've sampled them!)
This is a truly special place, with a joyful atmosphere and an exceptional standard of care. Cannot recommend it highly enough.

Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for your wonderful review. We're thrilled to hear that Brampton Manor has exceeded your expectations and that your mother is settling in so well. It's incredibly rewarding to know that our team's warmth and dedication have made such a positive impact on you and your family. We pride ourselves on creating a welcoming, comfortable environment that feels more like a home, and we're so glad you've noticed the difference. Your kind words truly mean a lot, and we're grateful for your recommendation. Thank you again for trusting us with your mother's care.

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Review of
The Burlington
from Jodie K (Granddaughter of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with

a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind and heartfelt review. We're delighted to hear that The Burlington has made such a positive impact on your family. It's wonderful that our team's warmth and care have made you feel at ease, and that the range of activities has helped create a sense of community. We're proud to provide a place where residents feel like part of the family, and your feedback inspires us to continue delivering the highest standard of care. Thank you again for sharing your experience,

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Review of
Chartwell House
from Mark M (Son of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

An excellent facility in every sense. The care and attention to all the residents in Chartwell House is exceptional and constant. The staff at all levels have a smile on their faces at all times and nothing is too much trouble. So re-assuring to have my mother reside at such a wonderful establishment.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind words. It's truly rewarding to know that the care and attention at Chartwell House have brought you reassurance and comfort. We're delighted that your mother feels at home here, and it's an honour to provide a warm, welcoming environment where nothing is too much trouble. Your appreciation means so much to us.

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Review of
Chartwell House
from F S (Cousin of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My relative required care at short notice. All staff were extremely helpful and arranged admission swiftly. She was made very welcome and settled in very quickly. Excellent care is being given making her feel safe. She has been in other care homes but none compared to the care shown at Chartwell House.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your heartfelt feedback. It's wonderful to know that your relative feels safe and well-cared-for here at Chartwell House. We're grateful for the opportunity to support her and to have made a positive impact. Your kind words mean so much to us.

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Review of
Chartwell House
from Rob M (Son of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Can't thank the staff at Chartwell House enough for caring for my dad. It's a tough, emotionally draining time for relatives, so can't imagine how hard it is for the staff, looking after so many elderly guests at the home. But they have been wonderful. Kind, patient and more than happy to help whenever

asked. Angels, all of them.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your appreciation. It truly means a lot to know that our team has been able to provide the kindness, patience, and support your dad deserves during this time. We're grateful for your recognition of their dedication and compassion - it's an honour to be here for you and your family.

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Review of
Brampton Manor
from Paul T (Son of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

The atmosphere at Brampton Manor is light, bright and airy with a wonderful feeling of welcoming space.
During our visit, residents were chatting; in groups or with the cheerful, friendly staff. One of the daily activity sessions was in progress with much participation. The admission manager could

not have been more helpful, answering all our questions, putting Mum's mind at ease and she was keen to move in.
She absolutely loves it. Her room is spacious and comfortable and has been customised with furniture, photographs and books so it really does feel like home to her. Talking to people at mealtimes and participating in the activities have massively boosted her communication and engagement.
The staff are all attentive, supportive, friendly, welcoming and extremely professional. They greet the residents by their first names and know them as individuals. One of them told me that "we are part of their family" and that sums up the approach of the Brampton Manor team.

Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you for sharing such a heartwarming reflection on your experience with Brampton Manor. It's wonderful to hear that your mum has found a true sense of home and connection there. Knowing that the team has created an environment where she feels welcome, comfortable and personally cared for is so rewarding. The positive impact on her communication and engagement speaks volumes and we're truly honoured to be part of her extended family. Your kind words mean a great deal to us.

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Review of
Brampton Manor
from Lesley G (Sister of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

I have been greatly impressed by the warmth and kindness of all the members of staff at Brampton Manor. My sister has been a resident here for one month and has already settled in well. She has told me that she feels as if she is part of a warm and loving family. Her room is beautiful. It is well-furnished

and the colouring is peaceful. My sister thinks she has the best room in the house. She has found the food good, on the whole, and she loves the relaxing atmosphere of the sitting room. There are plenty of activities for her to join in, though she does not yet feel able to do so. She has already made friends.

Reply from Akhi Goswami, Home Manager at Brampton Manor

Thank you so much for sharing your thoughts. We're truly touched by your kind words and are delighted that your sister has settled in so well at Brampton Manor. It's heartwarming to hear that she feels like part of a warm and loving family and that she's enjoying her room and the relaxing atmosphere. Knowing she's already made friends and feels comfortable means so much to us. We're here to support her at her own pace and we look forward to seeing her enjoy the activities when she's ready. Your feedback is deeply appreciated!

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Care Homes Owned by Boutique Care Homes

Boutique Care Homes Locations (3)

Boutique Care Homes Reviews (202)

Chartwell House

Brampton Manor

Brampton Manor

Chartwell House

Chartwell House

Chartwell House

The Burlington

The Burlington

Chartwell House

Chartwell House

Brampton Manor

Chartwell House

Chartwell House

Brampton Manor

The Burlington

Chartwell House

Chartwell House

Chartwell House

Brampton Manor

Brampton Manor

Awards / Recognitions (8)

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