Boutique Care Homes in Kent | 1 Care Home

Review of
Chartwell House
from C G (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Great care and compassion shown for my mum and she always appears happy and settled. The home is always very clean and smells nice and doesn't feel like a some care homes I've been in, more of a friendly hotel feel. Staff are always nice.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind words. It's wonderful to hear that your mum feels happy and settled, and that the warm, friendly atmosphere stands out to you. We take great pride in creating a comfortable and welcoming home, and your appreciation means so much to the team.

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Review of
Chartwell House
from Diana L (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

My father has been living at Chartwell for over 18 months. He is very happy there. The staff are kind, caring and very attentive. Everybody is very friendly. They have activities throughout the day to keep the residents occupied. I would recommend the Home to anyone.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience. We're delighted to hear that your father is happy at Chartwell House and enjoying our daily activities. It means a great deal to us that you feel confident in recommending our home. Your trust is truly appreciated.

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Review of
Chartwell House
from Silmara B (Friend of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I cannot recommend Chartwell House Care Home highly enough; this is a superb place. The management and staff are not only professional but also incredibly kind and loving towards all residents. They provide excellent care, ensuring that everyone feels safe and happy. The daily activities, including

arts and crafts, quizzes, music, and exercise sessions, are both educational and fun, encouraging all residents to participate with joy.
The facility itself is impressive, with modern rooms and beautiful furniture that give it a five-star hotel feel. Visitors are greeted warmly by the staff, who always have a welcoming smile. My dear friend has been at Chartwell for nearly three months now, and she is very happy and settled with the care she receives.
Overall, the residents seem very happy because they are engaged in stimulating and enjoyable activities every day. The admissions manager is wonderful and has provided invaluable support, guidance, and care to the entire family, thank you.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words! We're thrilled to hear that your friend is so happy and settled at Chartwell House. It's wonderful to know that our team's care, the activities we offer, and the welcoming atmosphere have made such a positive impact. We truly appreciate your feedback and are grateful for your trust in us. Thank you again for sharing your experience!

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Review of
Chartwell House
from Dominic M (Nephew of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My aunt has been in Chartwell House for coming up to two years. I have had experience of many care homes for elders in my family. The care and resident attention at Chartwell is the best that I have seen. A key factor is the constant fun that Chartwell brings to the residents through the daily activities

and outings. Add to that fun and attentive staff, plus excellent management and leadership.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your wonderful feedback. We're thrilled to hear that your aunt has had such a positive experience at Chartwell House over the past two years. It's heartwarming to know that the care, activities, and the dedication of our team have made such a difference. We strive to create a fun and engaging environment for all of our residents, and it's great to hear that this has been so evident in your aunt's experience. Your kind words mean a lot to us, and we truly appreciate your trust in our care.

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Review of
Chartwell House
from Keith B (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Mum has been at Chartwell House for 7 weeks now and we can't speak highly enough of the care she has received.
The service right through from the initial assessment process and admittance to now has been first class.
It was clear that all the staff are fully briefed about new arrivals as from day

1. All the staff including maintenance and kitchen staff knew mum by name.
The care mum has received has been efficient, caring and compassionate.
The daily activities are well planned and tailored to the residents needs. All residents are encouraged to participate as much as they want to.
The food menu is varied and excellent quality, all staff are clearly well motivated and take pride in their work.
The home is clean and well maintained.
We are looking forward to mum having many happy years at Chartwell House.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're thrilled to hear that your mum has settled in so well at Chartwell House and ti means a great deal to know that our team have made her feel welcome from day one. We're also glad she's enjoying the daily activities and the high-quality meals. Thank you for trusting us with her care - we look forward to making many more happy memories together.

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Review of
Chartwell House
from Joyce M (Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

I enjoy living here - people are very happy. I have live here for over a year.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience with us! We're so glad to hear that you've enjoys living at Chartwell House and feels part of such a happy community. It's wonderful to know that your time with us has been positive over the past year.

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Review of
Chartwell House
from H C (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My mother was at Chartwell House for four weeks recovering after a serious fall downstairs. She was treated by all members of staff with kindness and respect.
The home was beautiful and decor outstanding. Staff greeting you on your arrival were all very cheerful. My mother's room was comfortable and

again decorated to a high standard. Having two chairs in the bedroom was great for visitors. The room was kept clean and tidy and nothing was too much trouble for the staff involved, even when my mother asked for different pillows, that was attended to straight away.
Using the Bistro was extremely pleasant and having visitors and sitting in the lounge area was enjoyable and again the staff were on hand to provide drinks and pleasantries.
The meals provided were excellent and very generous. Having a glass of wine with the meals made it feel more like home.
Just like to say thank you again to all the staff for everything they did for my mother.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind review. We're thrilled to hear that your mother felt well cared for and comfortable during her stay at Chartwell House. It's wonderful to know that our team's warmth, attention to detail, and the welcoming environment helped make her recovery easier. We truly appreciate your feedback and are grateful for the opportunity to care for your mother. Thank you again for your trust and support!

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Review of
Chartwell House
from Michael G (Husband of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

I cannot recommend Chartwell House Care Home highly enough. My wife, who has dementia, has been there for 4 weeks now having respite care and has just extended to January next year. The management and care staff are so caring, I cannot thank them enough. The home itself is lovely with lots for the residents

to do, definitely gets 5 stars from me.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Chartwell House has been a comfortable and caring place for your wife during her respite care. It's wonderful to know that our team's dedication has made such a positive impact, and we're grateful for your trust in us.

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Review of
Chartwell House
from Mark M (Son of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

An excellent facility in every sense. The care and attention to all the residents in Chartwell House is exceptional and constant. The staff at all levels have a smile on their faces at all times and nothing is too much trouble. So re-assuring to have my mother reside at such a wonderful establishment.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your kind words. It's truly rewarding to know that the care and attention at Chartwell House have brought you reassurance and comfort. We're delighted that your mother feels at home here, and it's an honour to provide a warm, welcoming environment where nothing is too much trouble. Your appreciation means so much to us.

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Review of
Chartwell House
from F S (Cousin of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My relative required care at short notice. All staff were extremely helpful and arranged admission swiftly. She was made very welcome and settled in very quickly. Excellent care is being given making her feel safe. She has been in other care homes but none compared to the care shown at Chartwell House.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your heartfelt feedback. It's wonderful to know that your relative feels safe and well-cared-for here at Chartwell House. We're grateful for the opportunity to support her and to have made a positive impact. Your kind words mean so much to us.

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Review of
Chartwell House
from Rob M (Son of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Can't thank the staff at Chartwell House enough for caring for my dad. It's a tough, emotionally draining time for relatives, so can't imagine how hard it is for the staff, looking after so many elderly guests at the home. But they have been wonderful. Kind, patient and more than happy to help whenever

asked. Angels, all of them.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your appreciation. It truly means a lot to know that our team has been able to provide the kindness, patience, and support your dad deserves during this time. We're grateful for your recognition of their dedication and compassion - it's an honour to be here for you and your family.

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Review of
Chartwell House
from J K (Daughter of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

This year we have been lucky enough for my mother to have a permanent residential place on the memory floor at Chartwell House, with her own ensuite room and access to all the communal areas on the secure floor.
Staff are highly trained, compassionate and genuinely dedicated to the well-being of the

residents, who they all know by name. During visits, family members are also warmly welcomed.
A monthly calendar of activities engages residents, both morning and afternoon. These include music, art and craft, quizzes and accessible exercise sessions in the lounges or outside in the large gardens. Outings to local shops, cafes and seafronts are an important and safely organised part of mums care.
If you are looking for the best environment for a loved one with dementia, Chartwell House is it!
We knew from our very first meeting with the admissions manager, we had found the right place.
When taking on the huge responsibility of choosing a permanent place for your loved one needing care.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience! It's heartwarming to hear that your mother has found a loving and supportive home at Chartwell House. We truly value the relationships we build with our residents and their families, and it's wonderful to know that you feel welcomed and assured in the care your mother is receiving. The activities we offer are designed to engage and uplift, so we're delighted that she is enjoying them. Your kind words reinforce our commitment to providing the best environment possible for those living with dementia. Thank you for trusting us with such an important decision!

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Review of
Chartwell House
from S B (Wife of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

Our happy family lives were shattered this year when my husband received a diagnosis of vascular dementia. His condition deteriorated rapidly and I was left with the heartbreaking decision of having to find an alternative home for him after nearly 50 years together.
Thankfully, a room became available

at Chartwell and, since then, our lives have brightened and the burden of this awful disease has been alleviated. I now know that all of my husband's needs are met in this comfortable and spotlessly clean home. The food is varied, well presented and nutritious and he is provided with every comfort. More importantly, the wonderful staff genuinely know him and care for him. Nothing is too much trouble for them and I can see that he is relaxed and contented in their company.
Chartwell has lifted the stress and sadness from our family's situation and we are eternally grateful for their loving kindness. I cannot speak more highly of this wonderful home.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your deeply personal experience. We are truly humbled by your kind words and are so glad that Chartwell House has provided comfort and relief during such a challenging time. Knowing that your husband is well cared for and that you feel supported, means the world to us. We're honoured to be a part of your journey, and your gratitude touches all of us deeply. Thank you for entrusting us with his care.

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Review of
Chartwell House
from Debra C (Daughter of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

Everyone has been fantastic from admission for my Father upon discharge from hospital in May 2024 direct to Chartwell House as he couldn't return to his own home.
All of the staff show kindness and compassion at a very difficult time for us.
The care that Dad receives on the memory floor for his needs

is exemplary.
I now have complete peace of mind that Dad is being cared for in a safe. Caring and secure environment with outstanding staff and facilities.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for sharing your experience. We're truly grateful for your kind words and it's comforting to know that you have peace of mind and that our team's compassion and dedication have made a positive difference for both you and your dad. We're honoured to be entrusted with his care and will continue to do everything we can to ensure he feels safe, secure, and well cared for at Chartwell House.

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Review of
Chartwell House
from J P (Daughter of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

My mother has been living at Chartwell House for approximately 5 weeks.
We chose Chartwell House for numerous reasons; specialist 'memory' facilities, spacious and well laid out environment, welcoming atmosphere and it was quite apparent to us that it was well resourced in terms of staffing and the

wide range of stimulating/fun activities available for residents. (They produce and share a schedule for the month ahead which outlines activities available each morning and afternoon).
The standard of care has been first class - and the staff go out of their way to be helpful and supportive to us as a family too, which is so appreciated especially when you have a close family member with dementia. Being able to book a table in their Bistro area and have a meal with your loved one is also a special feature of Chartwell House.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your thoughtful review. We're so pleased to hear that your mother is settling in well at Chartwell House. It's wonderful to know that the specialised dementia care, welcoming atmosphere, and wide range of activities have made a positive impact on her experience and yours as a family. We're especially glad that our team's support has been helpful during this time. Your appreciation means a great deal to us, and we're honoured to be a part of your mother's care journey.

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Review of
Chartwell House
from M S (Respite Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

We were in for 3 weeks respite and made to feel very welcome. The staff were very friendly and would do their utmost to fulfil any requests made. The new building was pristine having only been open for less than 2 years and the fixtures and fittings gave the impression of a good class hotel. We particularly

liked the Bistro, the actual meeting place where most of the activity occurred and smaller lounges were available on all floors. The food was usually well-cooked. The entertainment team had events morning and afternoon and were very jolly. The gardens gave the impression of tranquillity with plenty of seats and sunshades. Overall, we found little to complain about.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your experience. We're delighted to hear that your respite stay was welcoming and comfortable. It's great to know that you enjoyed the Bistro, the activities, and the peaceful gardens. We're glad our team made a positive impact during your time with us. Your feedback is truly appreciated, and we're pleased that you felt at home at Chartwell House.

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Review of
Chartwell House
from Peter W (Brother of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My sister has been at Chartwell just over a year now and despite saying "I'm not selling my bungalow" before coming and has never looked back from the day she arrived. She knows and gets on extremely well with both residents and staff. She joins in with all activities provided by the Home and her friends

and family are made very welcome. Chartwell was recommended to us and we are delighted with it. My wife and I could not have found a better home for her to live out her latter years.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your kind words. We're happy to hear that your sister has settled in so well and enjoys being part of our community. It's great to know she feels at home and that you and your wife are pleased with her care. We're truly grateful for your trust and the review, it means a lot to us.

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Review of
Chartwell House
from Elaine E (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

Mum was whisked into the delightful Chartwell House within 4 days. The professionalism, speed, and compassion shown to her during a difficult time. They are committed to the care of the residents, warm, caring, kind, and dedicated. My mother had experienced a period of short-term care in another home

which did not go well. Chartwell has brought the mum I knew back, she feels safe, and happy and is enjoying the friendships she is making with so many of the lovely residents. The activities Chartwell for the residents are beautifully organised and great fun. A full list of daily events to join. The rooms are beautifully appointed with an open and airy feel some looking onto the beautiful, well-manicured, and colourful grounds. The menus are good and residents can ask for other dishes not on the menu. The personal care plans for the individuals are well written and followed to the last letter. The open and transparent communication between the home and the relations is exceptional.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your heartfelt feedback. We're so glad to hear that your mum has found comfort and happiness at Chartwell House. It's incredibly rewarding to know that our team's professionalism, compassion, and the vibrant community we've built have made such a positive difference in her life. We're grateful for your trust and are honoured to be a part of your mum's journey.

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Review of
Chartwell House
from Craig N (Son of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mother is on the memory floor and she has now settled in and could not be happier. I think this is the happiest I have seen her in years. The staff are truly wonderful and the activities every day are great. Chartwell House is more like a 5-star hotel. They have bands and singers come and perform,

my mum loves it, she is up dancing and having a great time. They even go out to Westwood Cross for hot chocolate and have been 10-pin bowling.
The level of care is what makes the difference. The staff are more like friends and family. Thank you everyone for taking such good care of my mum.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your lovely review. We're delighted to hear that your mother is thriving and feels so happy and engaged at Chartwell House. It's wonderful to know that she enjoys the activities, entertainment, and outings and that our team has made a meaningful difference in her life. Your words mean a lot to us.

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Review of
Chartwell House
from L W (Daughter of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Mum who has dementia has now been living in Chartwell House for 6 months and she’s a changed person. She’s happy, singing, occasionally dancing, and more engaged in life and I’m now making some lovely memories with her. Nothing is too much trouble for any of the staff. From the moment you walk in you

won’t want your loved one to live anywhere else.

Reply from Diane Collins, Home Manager at Chartwell House

We're overjoyed to hear about the positive transformation your mum has experienced since moving to Chartwell House. It's heart-warming to know that she's happier, more engaged, and making beautiful memories with you. Our dedicated team is committed to providing the best care possible, ensuring that nothing is too much trouble for our residents and their families. Thank you for trusting us with your mum's care, and we're honoured to be part of creating these special moments with her.

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