Boutique Care Homes in Surrey | 1 Care Home

Review of
The Burlington
from W S (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them.
The care is excellent and the entertainment is very enjoyable.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you ever so much for this warm and touching review. We are delighted to hear that your mother enjoys living at the Burlington and enjoys the activities on offer. We are honoured to have been entrusted with her care. Thank you.

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Review of
The Burlington
from Brian M (Son of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing these kind words. It means a lot that you've never regretted choosing The Burlington. We truly appreciate your trust and remain dedicated to providing him with the best care and facilities.

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Review of
The Burlington
from Jodie K (Granddaughter of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with

a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind and heartfelt review. We're delighted to hear that The Burlington has made such a positive impact on your family. It's wonderful that our team's warmth and care have made you feel at ease, and that the range of activities has helped create a sense of community. We're proud to provide a place where residents feel like part of the family, and your feedback inspires us to continue delivering the highest standard of care. Thank you again for sharing your experience,

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Review of
The Burlington
from Eileen W (Friend of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When one

of our friends passed on, the staff were very supportive of the partner left and for which we are very grateful.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing your experience. We're truly touched by your kind words and are grateful that you've felt welcomed and supported over the past two years. It means a lot to us to know that your friends have been well cared for and we're especially moved to hear that our team was able to provide comfort and support during such a difficult time. Your appreciation means so much to us, and we're honoured to be a part of your friends' journey.

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Review of
The Burlington
from B I (Nephew of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Tremendously happy and caring environment.
Staff were so helpful and really care.
The decor is hotel-like and so well laid out with entertainment and beautiful gardens.
Really felt my lovely auntie was well looked after and safe.

Reply from Margie Gonzaga, Home Manager at The Burlington

We're thrilled to hear that your auntie felt well cared for and safe at The Burlington. Our team takes great pride in creating a warm and welcoming atmosphere, and it's wonderful to know that you appreciated the decor, entertainment, and gardens. Your kind words mean the world to us, and we're so glad we could provide a happy and caring home for your auntie.

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Review of
The Burlington
from L M (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident of The Burlington for over 18 months.
I am forever grateful we found The Burlington. We have found everything to be exceptional. The ambiance, the staff, the food and there are always activities. The care is brilliant.
The staff are superb, without exception.

Reply from Margielyn Gonzaga, General Manager at The Burlington

Many thanks for taking the time to write us a review, we appreciate this. It is truly very inspiring to hear such lovely feedback. We will ensure that we continue to deliver the best care possible that everyone deserved. I will certainly pass this on to our Team who will be very happy to hear this.

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Review of
The Burlington
from Amanda C (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

All excellent.
Staff are exceptionally kind and considerate.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind words! We're thrilled to hear that you found the team to be so kind and considerate. It's always our aim to create a warm and supportive environment, and we're grateful for your feedback.

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Review of
The Burlington
from Wendy W (Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay. The staff seemed happy and there is a lovely atmosphere. The carers are very good - aware of difficulties, patient and tactful. I can be peaceful in my room, socialise in any of 3 lounges, or take part in the activities

provided every day. The beautiful gardens are partly looked after by keen volunteer residents (supervised by activities staff), I find the food varied and tasty - there is a separate menu of lighter bits if preferred. Meals can be served in the bright dining room, or my bedroom.
I am very happy here.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing your experience. We're thrilled to hear that you felt at home so quickly and decided to stay with us. It's wonderful to know that you're enjoying the peaceful atmosphere, the caring staff, and the variety of activities and dining options. The involvement of residents in the gardens is something we're particularly proud of, and we're glad you appreciate it. Your happiness here is our top priority, and we're so pleased to have you as part of our community.

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Review of
The Burlington
from Kelvin B (Son of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful service from everyone, all staff are great, no false smiles, all genuine and really care about my dad, it's comforting knowing he is being looked after so well. Dad loves the food 'two pieces of fish on a Friday'.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind words. We're delighted to hear that you and your dad are pleased with the care he receives at our home. Our team takes pride in providing genuine, compassionate care, and it's wonderful to know that it brings you comfort. We're also glad to hear that your dad enjoys the food, especially his favourite "two pieces of fish on a Friday." Your feedback means a lot to us.

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Review of
The Burlington
from Lucy O (Daughter of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.

Reply from Margie Gonzaga, Home Manager at The Burlington

We're delighted to hear that your mum has settled in so well at our home. Our team takes great pride in providing kind and compassionate care and it warms our hearts to hear that your mum has noticed their kindness. Thank you for entrusting us with her care. We're here to support her every step of the way.

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Review of
The Burlington
from Stuart F (Son of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most memorable

get-together. An example of the way in which The Burlington respects and cherishes their residents.

Reply from Kirsty Ford, Admissions Manager at The Burlington

Thank you for sharing your positive experience at The Burlington. We're thrilled to hear that your family enjoyed a wonderful birthday lunch, and we appreciate your kind words about the warmth, expertise, and kindness of our team. Creating memorable moments for our residents and their families is at the heart of what we do. We're honoured to be a part of such special occasions.

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Review of
The Burlington
from K H (Daughter of Resident) published on 15 November 2023

Submitted via Website • Report

Overall Experience

Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such

as the summer BBQ, resident/family meetings or when using the private dining room for celebrations (or visits during Covid!). The seminars offered about dementia or finance for example were very welcome. The quality of accommodation, staffing levels, food, range and number of entertainment opportunities is exceptional. I cannot recommend The Burlington more highly.

Reply from Emma Dudhee, Home Manager at The Burlington

We're deeply touched to hear that your mum enjoyed four happy years at The Burlington. Your feedback about our caring team and welcoming atmosphere means a lot to us. Thank you for your high recommendation; it's truly appreciated.

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Review of
The Burlington
from Janet M (Daughter of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience

Mum lived at The Burlington for four happy years. During that time the staff were brilliant - friendly and professional - and when visiting we felt very welcomed. Although some staff moved on during that time, there was a core of the team that were long-term employees which gave stability to the care.

A good programme of activities all year round which included residents ' families as appropriate. COVID put paid to a lot of the fun for a while but good arrangements were in place to visit when we could. Thanks to everyone for their care and supportive attitude.

Reply from Emma Dudhee, Home Manager at The Burlington

Your mum's four years at The Burlington were truly special, and we're grateful for the opportunity to have been a part of her life during that time. Our dedicated team and their unwavering commitment to providing the best care possible are what make our community thrive. Thank you for being a part of our Burlington family.

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Review of
The Burlington
from K M (Daughter of Resident) published on 30 October 2023

Submitted via Postal Card • Report

Overall Experience

My dad moved into The Burlington for a few weeks ago and has settled in well. There is such a lovely atmosphere and everyone is so kind and welcoming. Dad has enjoyed playing the piano most days and relaxing in the lounges. He is very well looked after and has enjoyed meeting lots of interesting people.

We are very happy he is here - it's like living in a lovely smart hotel he says.

Reply from Emma Dudhee, Home Manager at The Burlington

We're delighted to hear that your dad has settled in so well at The Burlington. It's wonderful that he's enjoying the welcoming atmosphere, the social interactions, and the beautiful spaces. Thank you for sharing your positive feedback, and we're here to continue providing excellent care and experiences for him.

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Review of
The Burlington
from Neil H (Son of Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience

We had my mother's 93rd birthday party today in your private dining room.
What a fabulous experience. We were treated so well, the food, the service, were all first-class.
We were made to feel so special and my mother had a wonderful time.
Thank you to all your staff who made today so special.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you so much for your review, we are delighted to hear you enjoyed your mother's birthday and that you all had a special day. It is always an honour to help families celebrate these special occasions.

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Review of
The Burlington
from Amanda N (Daughter of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

from the first point of contact there was a complete understanding of our mother's individual needs and nothing was too much trouble for anyone that we had contact with. We felt that they went over and above to ensure our mother was comfortable and settled in well.
The unwavering care and attention

to detail for all our mother's needs gave us peace of mind and confidence that she was happy and comfortable during her respite stay. Our thanks to all the staff and carers who looked after her so well.

Reply from Emma Dudhee, Home Manager at The Burlington

We're truly appreciative of your kind words and for entrusting us with your mother's care during her stay at The Burlington. Understanding and catering to each resident's individual needs is our top priority, and we're delighted to hear that your experience reflected this commitment. Thank you for your heartfelt appreciation.

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Review of
The Burlington
from Sally H (Granddaughter of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

The care provided to my grandmother over the past two years has been second to none.
The home itself is welcoming, clean and homely, it is a lovely place to visit your loved ones.
The staff became part of your family and we became part of the Burlington family. All the staff are professional, caring,

kind and just beautiful people who treated my gran with love and respect.
I couldn't have asked for a better place for my gran to live out her final years.
Thank you from the bottom of my heart.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you from the bottom of our hearts for your kind words. We're truly grateful for your trust and for allowing us to care for your grandmother. We're glad to hear that The Burlington became a loving and welcoming home for her and that our team became an extended family. Your appreciation means the world to us, and we're honoured to have been a part of her final years.

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Review of
The Burlington
from J H (Daughter of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience

My mother-in-law had been living at The Burlington for almost two years when she recently passed away (age 96). From the first second we came into The Burlington it has been nothing short of fantastic. All the staff appear to work really well together as a team and every aspect of her care and treatment

from them has been great. My mother-in-law's last days were made so very much better (for both her and us as her family) than we could have asked for and we really felt part of a real family atmosphere. She loved her time with you all. Thank you.

Reply from Emma Dudhee, Home Manager at The Burlington

We're deeply touched by your heartfelt words. It's truly rewarding to know that The Burlington provided exceptional care for your mother-in-law throughout her time with us. We're honoured to have been a part of her life, and we're grateful for the opportunity to have created a family atmosphere that brought comfort to her and your family. Please accept our sincere condolences for your loss, and thank you for sharing your experience with us.

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Review of
The Burlington
from Stephanie B (Daughter of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience

My father loves his trips out. The boat trip on the Thames and the trip to the pub were particular favourites. I think that it's wonderful that you give the residents these opportunities. It's so very important to be able to get out into the outside world. They are so very well looked after. Thank you

very much.

Reply from Emma Dudhee, Home Manager at The Burlington

We're thrilled to hear that your father has been enjoying his outings. Providing these opportunities for residents to explore the outside world and be part of the community is indeed important for their well-being. We take great pride in ensuring their care and happiness. Thank you for your kind words and for trusting us to look after your father. Your appreciation means a lot to our team.

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Review of
The Burlington
from G W (Son of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience

Mum is very happy now. Took time to settle but staff where excellent during this time.

Reply from Emma Dudhee, Home Manager at The Burlington

I'm delighted to hear that your mum is now happy and settled at The Burlington. It's wonderful to know that the team provided excellent support during her settling-in period. If you have any more feedback or experiences to share, feel free to let us know. Your insights are valuable in helping us provide the best care possible.

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