Your Care Provider Ltd in Nottinghamshire | 1 Care Home

Review of
Queenswood
from J H (Son-in-law of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

I have happily visited a number of residents at Queenswood over many years and I have always found the home to be welcoming and effective in all aspects of its work.
Today I had cause to visit out of normal daylight hours and found that, as on previous occasions, the home was clean and well-ordered,

with the staff calm, respectful and efficiently caring.
I have nothing but praise for the professional and thorough attitudes of the staff who clearly feel valued in their work and perform their duties with diligence, cooperating together as part of a well-organised team.
There is no sense that things are done for appearance, everything that goes on at Queenswood is a purposeful part of the work of the home, be it meal provision, domestic services, administration or simply the dedicated routines of personal care.
All my relatives and friends of mine who have lived at Queenswood have been very happy and safe there and supported to live the final phase of their lives as fully as possible.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for taking your time to review Queenswood Care Home and we are happy to hear you find our home welcoming and effective. We pride ourselves in providing person centred care in a respectful dedicated manner. We are delighted you and your loved one have been happy and felt supported during the time here at Queenswood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Sue R (Daughter of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been in Queenswood for two years. The staff always treat her with kindness and compassion. At 97, she is becoming quite frail, but the carers have been proactive in obtaining the right equipment to support her.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for taking the time to review us, I am glad to hear that we are proactive in obtaining the right equipment to support your mum. We take pride in ensuring that the needs of our residents are met. Your comment will be shared with the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from M B (Brother of Resident) assisted by family/friend published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

My sister has been in this care home for the last 2 years. Friendly staff, she loves it here, is very settled and the care has improved so much. I would certainly recommend this home.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you so much for your lovely review of our home, it is a pleasure to provide care and know we are improving and having such a positive impact on the lives of our residents at Queenswood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from V D (Daughter-in-law of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

The care received by my mother-in-law is very appropriate to her. Staff are willing to listen to any worries or issues we have and try their best to resolve them and feedback. They keep us informed of any medical issues and listen and respond promptly to ideas we may have to help make my mother-in-law's

care personal to her. Staff offer her the choice to involve herself in a wide range of activities, which are delivered twice daily with a smile. She has the freedom to choose to join in or have quiet time in her room or communal lounge. She enjoys her meals.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for taking the time to review us, I am happy to hear that the care your mother-in-law is receiving is appropriate to her. We take pride in providing person-centred care. We do enjoy her good sense of humour remarkably when she participates in activities including meal times. Your comment will be shared amongst staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from P D (Son of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Queenswood for 20 months. She had previously been living independently at home but had suffered frequent falls and toilet accidents despite regular carer visits.
I chose Queenswood after visiting other local homes but the atmosphere and culture at Queenswood felt right.

The rooms are pleasant and the facilities for residents are excellent. The gardens are extensive and well-kept. The food is good and most of all the staff are wonderful and have taken a huge weight off my shoulders. Always good communications from management and front-line staff.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for taking time to review us, we are happy to hear that we have taken a huge weight off your shoulders. We are also glad to hear that you felt the culture and atmosphere at Queenswood was right, A big thank you for choosing our home, we are happy to look after and care for your mom. Your comment will be shared with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Ian G (Son of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

My Mother has been in Queenswood for 18 months. I had visited 8 other care homes in the area to check their suitability but was immediately impressed by the cleanliness and bright atmosphere. My Mother has been very well looked after and the staff have been superb. I expected a large turnover for some

reason, but this has not been the case at all and most of the faces I saw on day 1 are still around. I can't praise the staff enough. They are all friendly, hard-working, kind and attentive. Mum is very happy in her surroundings and enjoys the food and the twice-daily activities. A bonus for her is the regular visits from a local chaplain. Various events are arranged throughout the year to keep the residents engaged. On the occasions where she has had age-related illnesses, she has been well cared for and I have total confidence that she is in good hands. I am so pleased that I found Queenswood and highly recommend the care home to anyone who is looking for respite or permanent care.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for your kind words. I am very pleased that you feel the staff team are warm, and welcoming, and most importantly that you trust us. I will share your lovely review with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Monica H (Daughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Queenswood for the last five years. She is content and feels well cared for and supported. Care is respectful, person-centred and reviewed regularly. The carers are very responsive to needs, and any concerns are dealt with in a timely fashion. The range of activities keeps Mum

stimulated. The home has recently changed care provider, and this has been handled efficiently but the home manager and administrator - and the ethos maintained.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for your kind words. I am very pleased that you feel your father is treated with respect and love, and that you trust us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Carol V (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My m has been a resident at Queenswood for four and a half years. We have been very happy with her care. The atmosphere is pleasant and friendly, with comfortable rooms and communal lounge areas for the residents to use. Meals are good and choice is available. There are daily activities to join in with,

regular visits from the Chaplain and occasional entertainments. At times, when Mum has had medical problems, the staff have been quick to access appropriate help for her. Their concern for her safety and well-being has been evident. We feel confident in the provision of the care home and Mum is settled and happy there.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for taking the time to leave positive feedback for Queenswood. We are so pleased to hear that you are happy with the standard of care your mum receives and think highly of our activities programme within our home. Your kind words will be shared amongst staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Susan L (Daughter of Resident) published on 30 October 2023

Submitted via Website • Report

Overall Experience

My father spent the last 18 months of his life in Queenswood. From the start, the staff helped him make the difficult shift from his home of 40 years as smoothly as possible so that he felt safe and welcomed. And once he arrived, the team helped him re-launch himself into ‘society’ in a way he hadn’t

done for years. He loved all the activities – including new experiences like meeting the alpacas and stroking a snake - enjoyed making new friends among the residents and the staff, and found the beautiful garden a wonderful place for reflection and exercise. As his health deteriorated and he became frustrated about what his body couldn’t do any more, he felt safe in the care and support of the team - the kitchen staff, the day and night team of carers, the cleaners – who ‘normalised’ this difficult situation and continued to see him as a valued and capable person. In the last week of Dad's life, the team’s support was truly exceptional.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for your review, it was our pleasure to look after your father. I am glad that the team managed to support him in relaunching himself into society. He will be missed by all at Queenswood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Carole H (Friend of Resident) published on 28 July 2022

Submitted via Postal Card • Report

Overall Experience

Our friend, a resident at Queenswood Care Home recently had her 105th birthday there. It was a splendid occasion, thanks to the effort by all the staff to make a day to remember for all. Our friend has sixteen years of her relatives and friends round for afternoon tea. Decorations had been put up and

delicious refreshments provided and served beautifully! The home arranged for the mayor to visit her and photos were taken. A card from the queen was subsequently placed in a frame and hung on the wall of our friend's room by the caretaker so that she would see it every day. What a caring place!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from J W (Daughter of Resident) published on 19 July 2022

Submitted via Postal Card • Report

Overall Experience

Extremely happy with Queenswood Home and the staff. The care and respect of staff cannot be praised more highly. They always handle residents with dignity and family are welcomed and treated as friends. It feels like home and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from M L (Respite Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

All the staff I met have been very kind, extremely helpful and patient. Nothing has been too much trouble, even though I have known how busy and in demand they are. They have taken care over cleanliness in my room and elsewhere in the house. They all have had time for me, to at least speak and acknowledge

me each morning. I shall miss them all when I go home!

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for taking the time to complete a review. I am glad to hear that nothing has been too much trouble for the staff. You shall be missed by all of us once you have gone home. Your review will be shared with the team and we hope to see you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from V A (Resident) published on 18 January 2022

Submitted via Postal Card • Report

Overall Experience

I came in here as a resident in March this year. I am very happy here. The staff are all very kind and will do anything to help you. The rooms are always kept clean and warm. The meals are always tasty and I really can't think about saying anything detrimental about this place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from T H (Respite Resident) published on 17 December 2021

Submitted via Website • Report

Overall Experience

After taking a few days to settle in, Mum enjoyed her four-week respite stay in Queenswood. She said that the staff were very kind and the food was lovely. She enjoyed joining in the activities and services and making some new friends. I definitely appreciated their love and care for my Mum so that

I could have a break.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for the positive feedback and it was a pleasure to have mum at Queenswood. We really enjoyed her company and glad you had a well-deserved break. It is good to hear that she enjoyed our activities and made some new friends. Your lovely feedback will be shared with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Christine F (Daughter of Resident) published on 18 May 2021

Submitted via Website • Report

Overall Experience

We have huge admiration and gratitude for the staff of Queenswood as they provide a safe and friendly environment for Mum and the other residents. Mum loves the food, the willingness of staff to help when needed, and opportunities for prayer and worship. The families' meetings give us the chance to

share ideas for an even better experience for our loved ones and the staff readily look into the possibilities. This past year we feel that the staff have done a good job of preventing the spread of The Virus into the home and still made sure there are activities ("very important"!) and a relaxed atmosphere. Well done and thank you!

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for your acknowledgement of the hard work and care that the staff at Queenswood have provided. I am pleased that you feel you have been given the opportunity to share your ideas, we have plans to continue updating relatives via emails and Zoom meetings. Whilst it has been difficult, at times, the residents at the home have remained positive and we have managed to keep our spirits up in the home by ensuring that we continue with activities and celebrations including prayer and worship.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Keith A (Son of Resident) published on 17 May 2021

Submitted via Website • Report

Overall Experience

A well-facilitated Pod visit this week - the first opportunity I have had to see Mum since she became a resident. She has settled well, looks well and is enjoying the company and the activities having endured a lonely time for the past year during Covid-19. She knows she has made the right decision

to go into Queenswood and I'm grateful to the staff and residents who have made her feel welcome.

Reply from Samukaliso Marozo, Home Manager at Queenswood

It was an absolute pleasure to welcome your mum, we are glad that she has settled in well and enjoying the company of others. Thank you for taking the time to review the home it means a lot to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from J A (Daughter of Resident) published on 5 April 2021

Submitted via Postal Card • Report

Overall Experience

My mother is very happy in Queenswood.
Very caring, food excellent, as are the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Michelle R (Daughter of Resident) published on 1 April 2021

Submitted via Website • Report

Overall Experience

It's still early days for us as our Mum has only been in Queenswood for a couple of months but we are very happy with the care she is being given. As this is all new to us, we have had several queries which have been answered swiftly and professionally. All the staff that we have spoken to have been

extremely helpful and understanding. They encourage Mum to join in with the activities and this is something we feel is extremely beneficial to her. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Philip (Son of Resident) published on 22 March 2021

Submitted via Website • Report

Overall Experience

My mum has spent 3 years in this home and myself, other family members and friends have visited at different times and on different days of the week during that time. The care has always been of very high quality and the friendship and warmth exhibited by staff towards my mother has been wonderful.

As visitors we were made to feel welcome and were able to participate in many activities with mum including games, quizzes, making things and organised trips and visits. This has been a particularly difficult year for care homes everywhere but at Queenswood, it has been managed with humanity and the staff have done an excellent job of keeping COVID out of the home and adapting to make visits possible as the rules changed. All of the staff manage to mix well and get involved with the residents. Mealtimes are very sociable with the kitchen staff creating a great atmosphere. I would like to thank them for all they've done for us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Queenswood
from Emily H (Granddaughter of Resident) published on 3 March 2021

Submitted via Website • Report

Overall Experience

My Nan was only at this care home for a year and unfortunately, it was the worst year of her life. At the time she was unable to say as she did not feel safe. I have found hidden notes of her fear and things that she knew were wrong that were happening to her in her belongings. On her deathbed in the

hospital, the trauma of incidents that had obviously occurred came out even more with fear of allowing doctors to perform some basic caregiving duties. When safeguarding issues were raised with the management they were not even recorded on the first incident without constant follow up from my Mum. No reassurance was given to my family about the safeguarding concerns. Even though the care home provides some lovely activities, it does appear these activities are a front to what actually goes on behind closed doors and especially at night. I would urge people to think twice about sending their loved ones to this place.

Reply from Debbie Phillips, Area Manager at Queenswood

Thank you for your acknowledgement that Queenswood provides some lovely activities. We are unable to comment on what happened at a hospital but we can confirm that the this was reported to safeguarding. We appreciate that your experience and that of your relatives were not in line with many of the other reviews for Queenswood. We have tried, over the past months, to listen to your concerns and feel sad that you remain dissatisfied even though our recollections differ.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Your Care Provider Ltd in Nottinghamshire

Your Care Provider Ltd Locations in Nottinghamshire (1)

Your Care Provider Ltd Reviews in Nottinghamshire (42)

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Queenswood

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers