How many Care Homes does Valorum Care Group own?

Valorum Care Group own 24 Care Homes.

Which Valorum Care Group Care Homes have the highest review score?

Alexander House , Sun Woodhouse & Denison House Care Home have the highest review score.

Valorum Care Group | 24 Care Homes

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Review of
Freshfields
from R S (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My dad has been lucky enough to have his care provided here for the last 12 months. The home is well led by a proactive, approachable caring manager, who delivers an extremely high standard of personalised care, treats every resident with dignity and respect, and the staff genuinely care for the residents

and their families. The activities staff deliver a wide variety of events on and off the premises and the facilities are superb. The home is kept spotlessly clean, clothes are carefully laundered, and all meals are of high quality. I am very impressed with Freshfields, and I would be happy to live there myself.

Reply from Melissa Armitage, Bed Manager at Freshfields

Thank you for your review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
Alexander House
from Karen P (Daughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

My dad had a short stay at Alexandra House after a long stay in hospital. The care team were fabulous. He really enjoyed the food during his stay. My dad wanted to go home, and the staff supported him to be independent again.
Great care great team.

Reply from Melissa Armitage, Bed Manager at Alexander House

Thank you for your review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
Alexander House
from Julie W (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

My dad has dementia and was so confused when he first went into Alexander House, but after 6 weeks he had settled down and seems to enjoy it. The staff are amazing with him (he can be difficult at times). The food is great and also the snacks that they are always eating. I can't thank them enough, it

makes me feel a lot better knowing he's in good hands. There's always things to do during the day, the ice cream van came the other week and also baby lambs came. The manager always has time for a chat, so a big thank you to everyone for looking after my dad.

Reply from Melissa Armitage, Bed Manager at Alexander House

Thank you for your review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
White Windows
from Suzi S (Mother of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

As the parents of our disabled son recovering from a bad fall we have been very impressed with the care from all the staff (from nurses to carers and cleaning staff and cooks), all were very friendly and helpful and certainly helped our son’s good recovery. The food was excellent and varied, the cleanliness

was good and the home had a very pleasant atmosphere.

Reply from Melissa Armitage, Bed Manager at White Windows

Thank you for your review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
Denison House Care Home
from Liz M (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

Well, I've tried and tried to log in to the ombudsman to complain! I rescued my mum in law from Denison House, March 21st 2024, after months and months of neglect. Residents neglected, left to rot in a chair all day with zero stimulation or entertainment. Management unable to find my mum's contract.

My mum was a mess with an extremely sore bum. so much so she could hardly sit down. Cream never re-ordered or applied. Lost a lot of weight, fingernails long, hair a mess and hairy chin not shaven. Also, two of her valuable rings missing, rings that previously would not come off her fingers. In December 23 they put over a 4 grand backpay on us from April 23. Thank heavens for the new home. Our mum is a new woman! Happy, eating, bum healed, stimulated/entertained, hair done, nails done and chin shaved for dignity. Denison House needs shutting down, in my opinion!

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments; we value all feedback as this helps us to improve our service where required, we are very sorry to hear about your experience and that you are not satisfied with our service. The issues you have raised have been brought to the attention of the higher management team who are dealing with this internally.

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Review of
Alexander House
from Carol B (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

Mum has now been in Alexander House for 18 months, the manager and her wonderful staff are nothing short of angels on earth. Not only do they cater to the resident's needs, but also take time out of their busy schedules to help and reassure the families of those who live there. The addition of a member

of staff recently is a bonus! Mum loves the pamper sessions, the games, the crafting, the visits from the chicks and the lambs. Keep doing what you’re doing #Team - you’re doing a great job!

Reply from Melissa Armitage, Bed Manager at Alexander House

Thank you for your review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
St Anthony's
from Steve T (Friend of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

Just wanted to commend the staff at St Anthony's Care Home. My friend was there for a period of time before his recent passing. The staff were always friendly, courteous and caring. I couldn't think of anything they could've done better in the time leading up to his passing, so grateful for everything

they had done for him. I can only say thank you and keep up the good work.

Reply from Melissa Armitage, Bed Manager at St Anthony's

Thank you for your review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
St Anthony's
from A F (Mother of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience

This place is awful, management lie. Meds given to suit their needs. My son was not bathed, lying in bed until 12 o'clock in a bed full of faeces and urine. Many occasions staff, 3 of them eating cake, talking very loudly in his room and totally ignoring him. There's so much to write but the one thing

I will say this place is dangerous. Reported to the council many times and about other residents, even staff have expressed how terrible this place is and how management are terrible. Avoid avoid avoid.

Reply from Melissa Armitage, Bed Manager at St Anthony's

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Review of
Alexander House
from Christine F (Wife of Resident) published on 4 April 2024

Submitted via Website • Report

Overall Experience

My husband was taken to Alexander House temporarily after a fall, he struggled to walk without assistance mainly because of dementia. The facilities and staff were first class and each day there was a different activity to keep the residents active, sadly he had to leave as a permanent place became

available at another care home, I would highly recommend Alexander House to anyone looking for a care home!

Reply from Melissa Armitage, Bed Manager at Alexander House

Thank you for your review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
Denison House Care Home
from I B (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Denison House for two and a half years, and in all that time, she has received kind, caring and loving attention. Denison House has a warm, friendly and welcoming atmosphere, and the staff are always most obliging and helpful. We, as a family, are happy and grateful that

our Mum is safe and well looked after. Thank you to all the caring staff.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments; we really appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
Denison House Care Home
from Jane A (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience

We reluctantly made the decision that my mum was no longer able to care for my dad at home, having looked after him for 16 years since his Parkinson's diagnosis. I can only reiterate comments from previous reviews that the staff are caring, compassionate and friendly and nothing is too much trouble.

We are also warmly greeted on each occasion that we visit Dad. We think Denison House is excellent and would highly recommend this care home.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments, we really appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
Denison House Care Home
from S C (Wife of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My husband had been in a different care home for 18 months in another area, I managed to get him into Denison house in early April 2023 and can I say the level of care, the competence of the staff to do their job and most of all how my husbands need and dignity are managed gives me the confidence as

such it allows me to sleep at night in the knowledge he is being properly looked after which I didn’t feel before. The care home itself is perfect as my husband has a ground floor room which suits his needs and is always clean overall I am very happy with Denison's house as a whole from the lovely caring staff to the food and facilities.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

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Review of
Alexander House
from Martyn W (Son of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

My dad initially went into Alexander House for 3 weeks of respite care whilst I was on holiday. On my return, Dad asked me if he could stay permanently as he felt much safer with 24-hour care. At home, he was very anxious about falling. This told me that in the initial 3 weeks, he was happy with the

environment there.
The staff are very friendly, they make everyone feel welcome and it is evident that the ethos is one of care and dignity. Sadly after another three weeks, my Dad fell very ill and he passed away at the home. I cannot praise the staff enough for the way they cared for him in this difficult time and also for the care and respect they showed to my family, nothing was too much trouble. Dad slipped away peacefully, he could not have been better looked after.

Reply from Melissa Armitage, Bed Manager at Alexander House

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Review of
Alexander House
from Glen C (Son of Resident) published on 18 December 2023

Submitted via Website • Report

Overall Experience

My 95 and 89 year old parents were booked into to Alexander House for 2 weeks respite while we made alterations to their house.
My Father has very limited mobility and poor eyesight and his needs well perfectly catered for.
The staff are first class. Very professional, friendly and couldn`t do enough

to make their stay as comfortable and as safe as possible.
Visitors were welcomed and always offered tea or coffee on arrival.
I would have no hesitation recommending Alexander House as a safe and caring environment for the elderly.

Reply from Melissa Armitage, Bed Manager Lead at Alexander House

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Review of
Denison House Care Home
from Barbara W (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience

Where to start? All staff are very caring, compassionate and friendly. Nothing is ever too much trouble. They welcome me every visit with a smile, Mum is cared for appropriately and all her individual needs are met on a daily basis. They always contact me with updates with regards to her care and well

being. I would highly recommend Denison House for your loved one. Great team, amazing job all round.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments, we really appreciate you taking the time to share your positive feedback. We value all feedback, as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
Oakhaven Care Home
from Gloria S (Daughter of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience

I intended to keep my mother at home as long as I possibly could but had to place her in a care home due to unforeseen circumstances. I can say 100% that since my mum has entered Oakhaven she has thrived. The staff are exceptional, and the level of care so good I almost feel like she has been left with

family.
My mum has great company, fantastic stimulation thanks to a brilliant entertainment programme and a lovely clean room and sitting area. The staff are attentive and really engaged with the residents. I have no hesitation to recommend Oakhaven.

Reply from Melissa Armitage, Bed Manager Lead at Oakhaven Care Home

Thank you for your review and comments, we really appreciate you taking the time to share your positive feedback.
We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.

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Review of
Sun Woodhouse
from Kirsten P (Friend of Resident) published on 12 July 2023

Submitted via Website • Report

Overall Experience

My friend moved into Sun Woodhouse on Monday, and when I took him there, he was in quite a low mood, and we weren't happy with the previous care home. The welcome from the staff was friendly and so personal. The first time I managed to visit was yesterday, and he looked fresh, clean, had had a haircut

and was sat outside in the sunshine. He loves being out in the garden, and the staff and handyman spend time encouraging him to engage and stimulate him. He is already 80% better in mood and says the food is fabulous. The staff go above and beyond with me when visiting and with him, and can't do enough. The decor is airy and bright, and the rooms are a pleasure to spend time in.

Reply from Sherry Hoggart, Registered Manager at Sun Woodhouse

Hi Kirsten. Thank you very much for your lovely words; I'll pass it all on to the team.

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Review of
Denison House Care Home
from A K (Partner of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

Neither my partner nor I liked the look or layout of Denison House at first. This had nothing to do with the manager and staff who are so friendly and very dedicated. The staff and the manager will try their very best to help your loved one settle in. The residents are treated with dignity and respect

but still feel the friendly, homely atmosphere. The staff are wonderful at getting my partner to have a joke and a laugh with them!
No home could do more. And we now appreciate the care given.

Reply from Nicole Howden, Deputy Manager at Denison House Care Home

Thank you very much for your kind words regarding Denison House and our staff. I will be sure to pass the message on to the staff!

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Review of
Sun Woodhouse
from Karen T (Daughter of Resident) published on 29 May 2023

Submitted via Website • Report

Overall Experience

My mother-in-law arrived at Sun Woodhouse after a lengthy stay in the hospital, she has dementia and is normally quiet and not very confident around people, but the staff are so caring and helpful; she was soon joining in with activities.
Recently she has been quite unwell, and the staff were extremely

responsive to her health needs when she needed urgent attention.
I feel that the staff take time to speak with relatives and ensure that any concerns are dealt with in a kind and caring manner.
The manager and her team were very approachable, with a cup of tea and a biscuit for a chat.
I would not hesitate to recommend Sun Woodhouse to anyone looking for a care provider for a loved one.

Reply from Sherry Hoggart, Registered Manager at Sun Woodhouse

Hi Karen, thank you for your lovely comments.
I have shared this with the team.

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Review of
Sun Woodhouse
from Yvonne W (Niece of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

Staff are rude to visitors. Carers doing cleaning jobs. Some staff are polite, most are not caring and are very rude. Half the time care staff are on the phone asleep or nowhere to be seen. I was made out to be bad because I covered up a resident who was exposed. I have just been shouted at by a jumped-up

carer because I let myself out but I have to pick up people at work so haven't got time to wait for someone to let me out. The level of care if that's what you call it is disgusting. All I get told is it is in their care plan. They might have dementia but still deserve human contact, dignity and care. Wouldn't want anyone I love to be in there for long.

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Care Homes Owned by Valorum Care Group

Valorum Care Group Locations (24)

Valorum Care Group Reviews (93)

Reviews Posted for members of Valorum Care Group

Freshfields

Alexander House

Alexander House

White Windows

Denison House Care Home

Alexander House

St Anthony's

St Anthony's

Alexander House

Denison House Care Home

Denison House Care Home

Denison House Care Home

Alexander House

Alexander House

Denison House Care Home

Oakhaven Care Home

Sun Woodhouse

Denison House Care Home

Sun Woodhouse

Sun Woodhouse

Awards / Recognitions (0)

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