Valorum Care Group in Dorset | 2 Care Homes

Review of
James Burns House
from Linda H (Sister of Resident) published on 21 April 2021

Submitted via Website • Report

Overall Experience

My sister has lived in James Burns House for several years now. After the change of moving from the family home, she has settled into James Burns very well. I could not have asked for more. The staff are very caring and look after my sister as I would wish. She was made very welcome when she first arrived

and feels quite at home now. The residents do not spend their time sat in a circle (unlike some places) but are entertained to their abilities, and when they are not in lockdown they are taken out on trips e.g. beach visits with a beach hut, theatres and shows, plus shopping trips and several more. Their rooms can be decorated as you wish and give some privacy if wanted. I must say that lockdown has been a credit to all the staff and the manager. They have followed strict rules throughout, to keep all residents safe. Not one resident has caught the virus! I feel this is good management and care. I recommend James Burns House as suitable for loved ones.

Reply from Paul Jaggs, Strategic Development Manager at James Burns House

Thank you for your review, Linda. I have passed on your comments to the manager and her staff. If there's anything more we can do, please contact us. Thanks, Paul.

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Review of
James Burns House
from Iain M (Brother of Resident) published on 21 April 2021

Submitted via Website • Report

Overall Experience

My sister moved to James Burns House nearly 2.5 years ago from West Sussex. From the moment we had the first viewing to the present day, the atmosphere at the home has been fantastic. The staff at the home have barely changed which is testament to how good a team I think they are. We have got to know

some staff better than others but all the staff seem dedicated to making the residents life as normal and enjoyable as it can be. We visit my sister quite often and the staff update us on anything we should know and if we can’t get there, they maintain communication with us via phone calls if necessary. My sister has had some troubled years prior to moving to Bournemouth but these are now becoming a distant memory. She has settled into James Burns House very well and we are delighted with the services the care home provides. I would wholly recommend them to anyone.

Reply from Paul Jaggs, Strategic Development Manager at James Burns House

Thank you Iain for taking the time to review us. I have passed on your comments to the manager and her staff team.

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Review of
James Burns House
from Laura S (Daughter of Resident) published on 8 April 2021

Submitted via Website • Report

Overall Experience

James Burns House is a fantastic home. The care provided is brilliant and the carers generally love the residents like family. The home is all on one level which makes for easy access and movement for the residents. The bedrooms recently have been refurbished and from what I believe the social areas

are being refurbished too, this is good as the home was becoming dated. The home is clean, the food is good, the care given is fab and generally, all in all, I feel happy with everything.

Reply from Paul Jaggs, Strategic Development Manager at James Burns House

Thank you Laura for your review. I have passed your kind words onto all the team at James Burns House.

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Review of
James Burns House
from April W (Mother of Resident) published on 8 April 2021

Submitted via Website • Report

Overall Experience

My son has a rare brain disease and was looking for a care home for him.
Called and spoke to the team leader who was so lovely and invited me to visit the home, have a look around etc.
The Care home straight away had a lovely feel to it, literally like home.
She invited me to bring my son along

on another visit. We met the Deputy Manager, who was lovely too, my son really liked it, and didn't take long for him to choose his room! Clear to me some of the staff have worked there for years. Met the manager as well who again was very welcoming.
My son has been there now over one year, and loves it there! He is so happy, so cared for, an absolutely fantastic home. Any issues are always addressed, especially at the beginning when my son was settling in.
For everyone, it has been an unsettling time through Covid, but the home has done all it can to keep me visiting my son when safe to do so. The home to date has not had one case of covid! as its run and managed so well and efficiently.

Reply from Paul Jaggs, Strategic Development Manager at James Burns House

Thank you, April for your review. I have passed your kind words onto all the staff team.

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Review of
The Grange
from Ann Y (Mother of Resident) published on 7 April 2021

Submitted via Website • Report

Overall Experience

With having no access inside The Grange for a year because of the pandemic, this review does not fit into any particular month.
I find the permanent staff know my son and can give him the personal care he requires, although the habit of moving staff from unit to unit means that the consistency required

is lost, and it is even more difficult to maintain with agency staff.
The one downside over the last year has been a lack of internet access in my son’s room. Unfortunately, he is unable to afford the monthly cost of broadband, and although there is the internet for resident’s use in a communal room, my son is unable to get himself there.

Reply from Paul Jaggs, Strategic Development Manager at The Grange

Thanks, Ann, for your review. I have passed your comments onto the manager and her staff team to look into.

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Review of
The Grange
from R B (Father of Resident) published on 7 April 2021

Submitted via Postal Card • Report

Overall Experience

We looked at many homes in the South of England. The Grange was by far the best then and is still very satisfactory. The location of The Grange and the fact that it was built especially for disabled persons commends it. The staff are the most important part of the caring business, and The Grange staff

are very good. The health of my son has been very good for the last 12-years that he has been a resident. My wife and I relocated to the area to be able to support our son.

Reply from Paul Jaggs, Strategic Development Manager at The Grange

Thank you for your review. I have passed your words onto the manager and her staff team at The Grange.

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Review of
The Grange
from Mark A (Husband of Resident) published on 7 April 2021

Submitted via Postal Card • Report

Overall Experience

Whilst "The Grange" is not a particularly modern building, that is of little import. What matters is the care and attention given to residents by management and staff. Using this criterion, the care given has always been of a very high standard. My wife having been treated with understanding, kindness

and compassion at all times. My wife and I are indebted to all those at "The Grange" for their effort in providing and maintaining such high standards. I would recommend "The Grove" to others without hesitation.

Reply from Paul Jaggs, Strategic Development Manager at The Grange

Thank you, Mark, for your review. I have passed your words onto the manager and her team at The Grange.

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Review of
The Grange
from Mike P (Father of Resident) published on 2 April 2021

Submitted via Website • Report

Overall Experience

Our daughter has now been at The Grange for eight years.
We have been very happy with the care and support she has received.
Recently we have been especially grateful for the help and care given to her in these very challenging times.
The Grange appear to have adhered to Government guidelines,

which ultimately have kept her safe.
Everybody at The Grange has done everything they can to keep her entertained while her normal outside activities have been curtailed.

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Care Homes Owned by Valorum Care Group in Dorset

Valorum Care Group Locations in Dorset (2)

Valorum Care Group Reviews in Dorset (8)

Reviews Posted for members of Valorum Care Group

James Burns House

James Burns House

James Burns House

James Burns House

The Grange

The Grange

The Grange

The Grange

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