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Care Homes Owned by Valorum Care Group in North Yorkshire

  • Care Homes Owned by Valorum Care Group in North Yorkshire

Valorum Care Group Locations in North Yorkshire (2)

 

2 Care Homes owned by Valorum Care Group in North Yorkshire

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Denison House Care Home

3 Denison Road, Selby YO8 8DA 

8.4 7 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 31 Rooms
Alne Hall

Alne, York YO61 1SA 

1 review
  • Care Provided
  • Nursing
  • Short Term/Respite
  • Physical Disability
  • Younger Adults
  • 30 Rooms

Valorum Care Group Reviews in North Yorkshire (8)

Reviews Posted for members of Valorum Care Group

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 1

Date Published

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Review of

Denison House Care Home

from Liz M (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Well, I've tried and tried to log in to the ombudsman to complain! I rescued my mum in law from Denison House, March 21st 2024, after months and months of neglect. Residents neglected, left to rot in a chair all day with zero stimulation or entertainment. Management unable to find my mum's contract.
My mum was a mess with an extremely sore bum. so much so she could hardly sit down. Cream never re-ordered or applied. Lost a lot of weight, fingernails long, hair a mess and hairy chin not shaven. Also, two of her valuable rings missing, rings that previously would not come off her fingers. In December 23 they put over a 4 grand backpay on us from April 23. Thank heavens for the new home. Our mum is a new woman! Happy, eating, bum healed, stimulated/entertained, hair done, nails done and chin shaved for dignity. Denison House needs shutting down, in my opinion!

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments; we value all feedback as this helps us to improve our service where required, we are very sorry to hear about your experience and that you are not satisfied with our service. The issues you have raised have been brought to the attention of the higher management team who are dealing with this internally.


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Review of

Denison House Care Home

from I B (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Denison House for two and a half years, and in all that time, she has received kind, caring and loving attention. Denison House has a warm, friendly and welcoming atmosphere, and the staff are always most obliging and helpful. We, as a family, are happy and grateful that
our Mum is safe and well looked after. Thank you to all the caring staff.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments; we really appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.


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Review of

Denison House Care Home

from Jane A (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We reluctantly made the decision that my mum was no longer able to care for my dad at home, having looked after him for 16 years since his Parkinson's diagnosis. I can only reiterate comments from previous reviews that the staff are caring, compassionate and friendly and nothing is too much trouble.
We are also warmly greeted on each occasion that we visit Dad. We think Denison House is excellent and would highly recommend this care home.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments, we really appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.


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Review of

Denison House Care Home

from S C (Wife of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been in a different care home for 18 months in another area, I managed to get him into Denison house in early April 2023 and can I say the level of care, the competence of the staff to do their job and most of all how my husbands need and dignity are managed gives me the confidence as
such it allows me to sleep at night in the knowledge he is being properly looked after which I didn’t feel before. The care home itself is perfect as my husband has a ground floor room which suits his needs and is always clean overall I am very happy with Denison's house as a whole from the lovely caring staff to the food and facilities.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments, we really appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.


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Review of

Denison House Care Home

from Barbara W (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start? All staff are very caring, compassionate and friendly. Nothing is ever too much trouble. They welcome me every visit with a smile, Mum is cared for appropriately and all her individual needs are met on a daily basis. They always contact me with updates with regards to her care and well
being. I would highly recommend Denison House for your loved one. Great team, amazing job all round.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments, we really appreciate you taking the time to share your positive feedback. We value all feedback, as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.


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Review of

Denison House Care Home

from A K (Partner of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Neither my partner nor I liked the look or layout of Denison House at first. This had nothing to do with the manager and staff who are so friendly and very dedicated. The staff and the manager will try their very best to help your loved one settle in. The residents are treated with dignity and respect
but still feel the friendly, homely atmosphere. The staff are wonderful at getting my partner to have a joke and a laugh with them!
No home could do more. And we now appreciate the care given.

Reply from Nicole Howden, Deputy Manager at Denison House Care Home

Thank you very much for your kind words regarding Denison House and our staff. I will be sure to pass the message on to the staff!


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Review of

Alne Hall

from Jane M (Sister of Resident) published on 29 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is extremely well cared for at Alne Hall and he has formed strong relationships with the staff. He has lived at Alne Hall for over a year and since his arrival has never suffered with any bed sores. The staff know my brother very well and enjoy his joviality.

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Review of

Denison House Care Home

from Joanne J (Daughter of Resident) published on 19 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Denison House for three years. At first, it was a time of stress and upset for the family - but the staff immediately made us at ease and helped us with the adjustment of not having him at home. He was so happy living there and we will never be able to repay the kindness and respect that
they showed him. They are very special people.

Reply from Anne Bond, Manager at Denison House Care Home

Thank you for your positive comments, well-done team.


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