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Care Home Owned by Valorum Care Group in South Yorkshire

  • Care Home Owned by Valorum Care Group in South Yorkshire

Valorum Care Group Locations in South Yorkshire (1)

 

1 Care Home owned by Valorum Care Group in South Yorkshire

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Mickley Hall

Mickley Lane, Totley, Sheffield S17 4HE 

8 reviews
  • Care Provided
  • Nursing
  • Physical Disability
  • Younger Adults
  • 40 Rooms

Valorum Care Group Reviews in South Yorkshire (8)

Reviews Posted for members of Valorum Care Group

Overall Experience

  • 4
  • 3
  • 1
  • 0
  • 0

Date Published

8
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8
Review of

Mickley Hall

from Denis D (Regular Volunteer) published on 29 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a volunteer of several years, I have missed the contact with residents and staff over the past 12 months. I have however regularly looked at what has been happening at Mickley online and am pleased to see the range of events provided by the activities team. The commitment of the activities team and
all other staff at Mickley in keeping the spirits of residents up during the current crisis is to be commended. I look forward to the time when volunteers are again able to visit and to assist in any way I can in enabling residents to take part in as many activities as possible. The role of volunteers at Mickley Hall is valued and the liaison with staff is very good. Being a volunteer is like being part of the extended Mickley 'family'. It is good to be involved with such an organisation.

Reply from Paul Jaggs, Strategic Development Manager at Mickley Hall

Thanks for your review Denis. I have passed your comments on to the team at Mickley Hall - we are all looking forward to welcoming our volunteers back, soon hopefully!


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Review of

Mickley Hall

from Ray D (Resident) published on 22 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been living in Mickley Hall for about 14 years. Sometimes I like being at Mickey Hall. About three years ago Mickley Hall was sold off to Valorum, this means they are very busy people who are coming into Mickey Hall from home and hospital. I think the carers are working very hard day and night
24 hours, round the clock. But I really think everyone is very happy to work and live in one of the best care homes in the area. This is why I like to live at Mickley Hall.

Reply from Paul Jaggs, Strategic Development Manager at Mickley Hall

Thank you Ray for your review. We're glad you like living at Mickley Hall and we hope to continue to do our best for you and everyone else living or working at Mickley Hall after the sale and to continue being one of the best care homes in the area!


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Review of

Mickley Hall

from Isobel D (Partner of Resident) published on 8 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was a resident at Mickley Hall for two and a half years. I have the utmost admiration for all the staff at Mickley Hall who always treated my partner with dignity, respect and love. The nursing care is exemplary and all the care/support staff professional and caring. Mickley Hall was a settled
and happy home for my partner and, as are all the residents, he was truly made to feel part of the Mickley Hall family. The activity team are to be commended for their creativity and sheer energy in organising everything from crazy parties to days out at the seaside. They taught me that even in the tragic circumstances we found ourselves in we could still share moments of fun and joy. Those moments are now very precious memories. The management and staff of Mickley Hall have always been very caring and supportive to me also and for that I am truly grateful.

Reply from Paul Jaggs, Strategic Development Manager at Mickley Hall

Thank you Isobel for your lovely review. I have passed your kind words onto the manager and her team at Mickley Hall.


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Review of

Mickley Hall

from Alan J (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 2 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Mickley Hall for over ten years and I have nothing but praise for the care she has received. During the covid lockdown, the staff have done all they can so that I can visit and on numerous occasions, a video call has been arranged.

Reply from Paul Jaggs, Strategic Development Manager at Mickley Hall

Thanks for your lovely words, Alan. I have passed your review onto the manager and her team at Mickley Hall. I know they are looking forward to welcoming family back into the Mickley Hall soon!
Keep well and thanks again.
Paul


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Review of

Mickley Hall

from Sheila R (Relative of Resident) published on 2 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mickley Hall is a lovely care home and the staff concentrate fully on the needs of the residents whether it be personal care, friendliness, activities and outings (when permitted).
My cousin is the longest resident and has been in Mickley Hall (previously Cheshire Home) for over 50 years. He enjoys
every day and all the staff and other residents love him.
I can't ask for more than that.

Reply from Paul Jaggs, Strategic Development Manager at Mickley Hall

Thank you, Sheila, for your lovely review. I have shared with the manager and her team. We really value everyone's feedback and cannot wait for more outings when permitted shortly! Thanks Paul.


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Review of

Mickley Hall

from Meyoma U (Sister of Resident) published on 2 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have issues with the manager as I feel that she lacks social and communication skills which I believe is of great importance in such a role. However, the deputy manager and the rest of the team provide great care in a warm and friendly manner.

Reply from Liz Green, Service Manager at Mickley Hall

Thank you for letting me know this - while difficult to hear parts of your review, I am pleased to hear about my team being so warm and friendly and that you do recommend us - this is what I always try and instill in them and I am happy that you have experienced this! My door is always open and my phone is always switched on to chat and hopefully improve your Mickley Hall experience still further.


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Review of

Mickley Hall

from Ann L (Mother of Resident) published on 22 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident of Mickley Hall for 16 years. He is very happy with his care. He gets on well with the staff and other residents. The staff are so caring in the care that they give. During the Covid-19 pandemic they have done everything possible to keep up morale. He is always clean when
we have visited and even though we have not been able to see him much during the pandemic, we are confident that he is in good hands. There is a good variety of food and he is always given a choice of when he would like to eat. The building is kept in good repair and the facilities are fine including a physiotherapy room. There is a regular programme of entertainment including special meals such as Indian takeaways, Chinese New Year and Afternoon teas with baking done in house. We would certainly recommend Mickley Hall.

Reply from Paul Jaggs, Strategic Development Manager at Mickley Hall

Thank you for your lovely comments - we are so looking forward to welcoming you and everyone else back to Mickley Hall as soon as we can! I have made sure your comments have been passed onto the manager and team and shared with my senior colleagues at Valorum Care Group - they mean a lot to us.


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Review of

Mickley Hall

from Jackie W (Sister of Resident) published on 22 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident here since Christmas 2005. He was only 42 and suffered a massive heart attack that left him brain-damaged, immobile and doubly incontinent. The care and love he receives from the staff is superb. I have sometimes visited when staff are in his room caring for him. The door
is closed, the staff do not know I'm outside... the way they talk to him in such kind and loving ways assures me that this is how he is always treated as he cannot tell us himself if he has a problem. Management liaises with all family to ensure that we are aware of his progress. I cannot fault the home or the staff.

Reply from Paul Jaggs, Strategic Development Manager at Mickley Hall

Thank you for your lovely comments. I have made sure I have shared these with the manager and her team at Mickley Hall and shared them with our senior team here at Valorum Care Group. They really do mean a lot to us and we will continue the good work.


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Awards / Recognitions (0)

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