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Care Home Owned by National Care Group in Durham

  • Care Home Owned by National Care Group in Durham

National Care Group Locations in Durham (1)

 

1 Care Home owned by National Care Group in Durham

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Abbeyvale Care Centre

Laidler Close, Blackhall, Hartlepool TS27 4QP 

9.8 16 reviews
"Very kind and welcoming, always on hand to answer all your questions and worries, look after family members great, go above and beyond to…"   Read all 16 reviews
Location Type Care Home

Abbeyvale Care Centre is located in the ex-mining village of Blackhall Colliery, County Durham. The team offer a warm and caring residential service that accommodates the needs of people who live with physical disabilities, old age, dementia and mental… Read more about Abbeyvale Care Centre

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 42 Rooms

National Care Group Reviews in Durham (16)

Reviews Posted for members of National Care Group

Overall Experience

  • 14
  • 2
  • 0
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Review of

Abbeyvale Care Centre

from K P (Son of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and welcoming, always on hand to answer all your questions and worries, look after family members great, go above and beyond to make them comfortable. Lots of activities to keep them entertained, all get together having bingo, film nights and karaoke.
Very good at what they do.

Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre

Thank you so much for taking the time to share this feedback and for your positive words. It is a pleasure and joy to be supporting your relative. My team works hard to create a warm and supportive environment so your recognition of that means a great deal to us. I will share your kind words with the entire team. Please do not hesitate to reach out if there is anything more we can do.


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Review of

Abbeyvale Care Centre

from M S (Daughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and I think Mam is very well looked after.

Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre at Abbeyvale Care Centre

Thank you for taking the time to leave us a review and for your kind comments which will be shared with the team. We are pleased to hear your positive feedback regarding our colleagues and the care your loved one receives.


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Review of

Abbeyvale Care Centre

from L T (Daughter of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly. Mam is well looked after.

Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre

Thank you for your review - we are delighted with your feedback.


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Review of

Abbeyvale Care Centre

from Julie M (Daughter of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a well cared for and well-liked resident.
She was very happy, despite her mental health diagnosis. Mam spent approximately 5-6 years in the care home. Mam's health deteriorated due to old age and she subsequently passed away in her own room (as per her wishes) on 28th May 2024. I have
nothing but praise for the manager and all staff who treated my mother and us with total dignity, compassion and kindness. Excellent care home.

Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Thank you for taking the time to leave us a review and for your kind comments which will be shared with the team. I'm sorry for the loss of your mother.


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Review of

Abbeyvale Care Centre

from Joan C (Sister of Resident) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister every week she is well looked after and if I have any issues they are soon sorted but are very rare. She always looks clean and well-clothed.

Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Many thanks for taking the time to share a review and thank you for your kind comments. I will ensure the review is shared with the team.


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Review of

Abbeyvale Care Centre

from Julie W (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyvale is a lovely place, the staff are lovely, friendly and very helpful they take really good care/love/support and respect. Taking care of my mam and all the other residents. The home is very clean, the meals are all freshly made each day. The home has lots of activities ongoing, movie days, bingo,
arts and crafts, days out, fairs and entertainment.

Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Thank you for taking the time to share such a lovely review of our home. I will ensure your feedback is shared with the team.


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Review of

Abbeyvale Care Centre

from Eunice C (Niece of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful and friendly. Manager has implemented a lot of useful strategies to help staff persuade reluctant residents to join in - my aunt was very reluctant but now appears more alert and willing to engage. Only downside is having to ring for entry to the home - very loud reverberating
sound - and always feel guilty, especially on weekends when no office staff in to open the door, as I am aware of how busy staff are - even having to search for staff to be let out again.

Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Thank you for your kind review. I noted your feedback regarding entry and exit of the building and I am pleased to tell you that we are aware of this and we are currently working on solutions to improve your experience. If you have any further feedback for us, please don't hesitate to pass this onto the manager for our review and action.


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Review of

Abbeyvale Care Centre

from F K (Son of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home gives me peace of mind because I know my mum is being well cared for. Everyone involved gives 100% and genuinely enjoy their positions, whether they are caring for the residents or interacting with visitors.

Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre

Thank you so much for your review and such kind words. I will pass your feedback on to the team, and we look forward to seeing you when you next visit!


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Review of

Abbeyvale Care Centre

from Lesley K (Daughter-in-law of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyvale is a wonderful care centre, providing amazing opportunities for residents and family to participate in. Perfect setting for my mother-in-law, to ensure she is well looked after.
Lots of entertainment activities - recent Easter fayre was such good fun for all. The staff go overly above their
jobs to look well after the residents. Always keep the family up to date. Gives family peace of mind. Brilliant team. Don't know how we would cope without them.

Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre

Thank you so much for taking the time to post this review. We are dedicated to delivering quality care and support to everyone so your words mean the world to us. Thank you again for the feedback, it's a pleasure to be supporting your wonderful mother-in-law.


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Review of

Abbeyvale Care Centre

from Joanna G (Sister of Resident) published on 1 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident since March 2022. He is so happy and well looked after. He is loved by the staff and now has another family that cares for him. I no longer worry about him I know he is safe.

Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Thank you for your kind feedback Joanna. This is much appreciated.


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Review of

Abbeyvale Care Centre

from Harland W (Son of Resident) published on 13 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Abbeyvale are wonderful, they all go out of their way to provide care and assistance to the residents of this care home. I would highly recommend this centre for anybody who has an older family member, and they are worried about them going into residential care. My mother spent the last
few years of her life at Abbeyvale, and she was happy and content, she used to praise the staff every time I visited her.

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Review of

Abbeyvale Care Centre

from Pauline H (Niece of Resident) published on 30 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The word "Care" is fully understood here at Abbeyvale and carried out daily by all members of the team. The home, in my opinion, is of extremely good quality and the management and staff appear to really want to be there and do a great job. Food is not a problem either, they will make what a resident
wants as opposed to having to have what they are given. As we are some 12 months + down the line now, all in all, I would highly recommend this home if you find yourself having to make that difficult choice in life for a member of your family.
Our loved one is so happy to be here and thinks the place and the staff are "smashing", so that's good enough for us.
There is always a warm and friendly feel at Abbeyvale and from what we have seen is a lot better in every area than the previous home was.
Thank you all for your dedication, it means an awful lot to us as a family knowing our loved one is monitored, safe and at last finally "Happy and contented".

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Review of

Abbeyvale Care Centre

from David G (Son of Resident) published on 25 October 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are professional, helpful and very approachable.


I have no complaints about the care the residents receive. Kepp up all the good work, you are all doing a great job.


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Review of

Abbeyvale Care Centre

from Jill D (Daughter of Resident) published on 31 August 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the home as a whole. All of the staff are really friendly and made dad's stay a very pleasant one. The food was amazing and his room comfortable.

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Review of

Abbeyvale Care Centre

from Ashleigh B (Daughter of Resident) published on 7 February 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Providing fantastic support for my father. All staff are approachable, kind, caring and go above and beyond to help.

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Review of

Abbeyvale Care Centre

from Sandra B (Daughter of Resident) published on 23 November 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my mother entering Abbeyvale until her passing, she was treated with nothing but kindness. Nothing was too much trouble, every one of the staff from the manager to the rest of the staff was like part of our family. We know if we were away she was well looked after. We as a family have nothing but
respect for the home and would recommend them to anyone.

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Awards / Recognitions (0)

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