Which Caram Group Care Homes have the highest review score?

Arbour Lodge , Atholl House Nursing Home & Charnwood Residential Care Home have the highest review score.

Caram Group | 3 Care Homes

Review of
Arbour Lodge
from Michael colin M (Friend of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

I recently visited a resident who has been known to me for some time, and asked if i could visit with his son, who was very happy for me to do so. During our visit we were greeted with a warmth I cant explain! from the greeting to being offered tea and a biscuit which was very kind. during our visit

the compassion and care that i saw being delivered to the people that stay there is something that made me feel so grateful that we have people that care for their residents and families alike, truely amazing. wonderful activities and staff involvement at this time was an eye opener, encouragement and supporting those who would not have a great insight into what was going on due to their conditions and ailments but were supported to actively participate, bought a tear to my eye. what an extraordinary staff team they have at this care home, making so many people feel happy and loved. keep up your amazing care of the elderly they deserve it. you should be so proud of yourselves.

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Thank you so much for taking the time to share such a heart-warming review of your experience at Arbour Lodge Residential Home. We are delighted to hear that your visit with the residents and their families left such a lasting impression on you. Your kind words are truly appreciated, and we are thrilled to know that our efforts to create a warm and welcoming environment have been recognised. Your support and encouragement mean a great deal to us as we continue to strive for excellence in caring in our community.Thank you once again for your lovely review.

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Review of
Arbour Lodge
from Susan S (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

We needed to move Dad into a care home quickly after several falls at home and so the experience was quite traumatic.
From the moment he moved in the staff at Arbour lodge have shown such care and kindness to him! In fact, not just to him but also to me, supporting me through the whole process.
I

chose Arbour Lodge as when I stepped through the door I was met by a warm and friendly atmosphere. It truly does not feel like a 'care home' but rather just a 'home' where everyone is accepted and treated with love, kindness and respect. The staff know their residents as people, being aware of their likes/dislikes and there is always someone I can speak to about Dad.
The place is also full of life and laughter with the residents encouraged to join in with activities from exercises to painting and crafting. They have managed to get my Dad engaged in activities I never thought he would do, such as exercises and dancing!
Thank you so much for everything you do!

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Your kind words have touched our hearts deeply at Arbour Lodge. We are truly honoured to hear about the positive impact our care home has had on your father and yourself during what we understand was a challenging time. From the moment your father moved in, we made it our mission to provide him with the care, love, and respect he deserves. Knowing that our staff's kindness and support have extended to you as well means the world to us. Your comfort and peace of mind are paramount to us, and we are grateful for the trust you have placed in our team. Seeing your father participate in activities that bring him happiness is incredibly rewarding for us. We take great joy in fostering an environment where residents can thrive and explore new experiences, and we love hearing about their engagement in activities like exercises and dancing. Thank you from all of us at Arbour Lodge.

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Review of
Charnwood Residential Care Home
from Mick L (Brother of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Pleasant enough here.
Menus want reviewing.

Reply from Abbie Shaw, Marketing Officer at Charnwood Residential Care Home

Thank you for sharing your feedback about your experience at Charnwood. We appreciate your input and take all comments seriously. At our care home, we prioritise the well-being and satisfaction of our residents, particularly when it comes to nutrition and meals. We believe in empowering our residents to make their own choices while providing guidance, especially concerning their nutritional needs. All our meals are carefully planned to be nutritionally balanced, and we actively engage our residents to discuss their preferences.We understand the importance of revisiting and refining our menus to ensure they meet the diverse tastes and requirements of our residents. We kindly invite you to discuss your suggestions and any specific preferences directly with our home manager. Your input is invaluable as we continuously strive to enhance our residents' dining experience.

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Review of
Charnwood Residential Care Home
from Karen C (Daughter of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

My mom has been here for a few years now. She seems content. The staff have been very caring and good with her and she is getting more mobile with the help of the carers and mixing with the other residents which is wonderful. Also joining in with some of the activities.

Reply from Abbie Shaw, Marketing Officer at Charnwood Residential Care Home

Thank you so much for taking the time to share your kind words regarding your mom's experience at Charnwood Residential Home. We are delighted to hear that your mom is content and that the staff have been caring and supportive during her time with us. It's wonderful to hear that she is becoming more mobile with the help of our carers, interacting with fellow residents, and partaking in our activities. Thank you once again for entrusting us with your mom's care.

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Review of
Atholl House Nursing Home
from L S (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

For the one and a half years that my mom was in Atholl House Nursing Home, she was well looked after with good care from the members of staff, who showed a lot of love to her. I am very grateful to them and it is a place that I would happily recommend.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for your heartfelt and positive feedback. It means a lot to us to hear that your mom received good care and was well looked after by our dedicated staff during her time at Atholl House Nursing Home. Showing love and compassion to our residents is at the core of what we do and we are grateful for the trust you placed in us.

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Review of
Atholl House Nursing Home
from Jonathan H (Respite Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service and staff. Will miss them all.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for your kind words and positive feedback! We are thrilled to hear that you had an excellent experience with our service and staff at Atholl House. Your presence will be missed greatly by all of us and we appreciate the time you spent with us! Wishing you all the best on your journey ahead.

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Review of
Atholl House Nursing Home
from Ann M (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum had to come for full time care, after a short stay in hospital. We have found the staff to be caring, considerate and empathic. The activities team are exceptional, you can see how the residents have a real bond. We are happy with how mum has settled here and feel really happy how she is cared

for. The place is so clean and well kept. If you have any concerns they are addressed immediately.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for sharing your experience with us! We are delighted to hear that you found our staff to be caring, considerate and empathetic. Our activities team takes great pride in providing exceptional service and creating a strong bond with the residents. We are glad to hear that your mum has settled in well and that you are happy with the level of care she receives. Our team works hard to maintain a clean and well-kept environment for our residents. Thank you for choosing Atholl House for your mum's care.

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Review of
Arbour Lodge
from Michelle T (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My father has moved into Arbour Lodge after living in his own home for over 60 years and we are absolutely over the moon that he is living there. The manager and her colleagues from when we visited initially to have a look around to when my father moved in have been truly amazing. The staff have shown

us and my father kindness, care, understanding and are so thoughtful. The warmth that you feel and the tremendous energy and joy when you walk through the door is incredible. My father is so happy when we visit and as a family, we know he is in a truly wonderful home and that he is being cared for and looked after so well. We can tell that my father's individual needs are being met and we have complete trust in the staff. My father is flourishing in his new home and we know that he is warm, content and happy, is eating delicious food, has lots of company and companionship and is being looked after by such wonderful and dedicated people.

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Thank you so much for sharing your experience with us and for entrusting us with the care of your father. We are thrilled to hear that he is flourishing and happy in our home. Our team at Arbour Lodge is dedicated to providing a warm and caring environment where all residents feel at home and supported. It warms our hearts to know that your father is enjoying delicious food, companionship and the thoughtful care provided by our staff. We strive to meet the individual needs of each resident and it is wonderful to hear that you have complete trust in us.

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Review of
Arbour Lodge
from Karen M (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Choosing a care home for a parent is a difficult task. When my brother and myself arrived at Arbour Lodge we knew that was the place for our mom. Such a warm friendly greeting, residents looking calm, happy and well cared for. Mom has been here since August, she has formed good relationships with residents

and staff alike. The staff always have time to stop and talk and it's clear to see how dedicated and caring they are. There are a wide range of activities in and outside the home. The food is excellent and served in a cosy dining room. Thank to all, you are a credit to your profession.

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Thank you for your kind words and heart-warming review of Arbour Lodge Care Home. We are delighted to hear that both you and your brother found our home to be the perfect place for your mom. We are thrilled to hear that your mom has settled in well and has formed strong relationships with both fellow residents and staff members. Our team believes in creating a warm and welcoming environment where everyone feels like part of a big family. Your feedback means the world to us and we are grateful for your appreciation of our team's dedication and care. We will continue to strive to provide the best possible care for your mom and all our residents. Thank you for trusting us with her care.

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Review of
Arbour Lodge
from Lesley D (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the staff, there is a lovely atmosphere and I know Mum is in safe hands, being well looked after.

Reply from Amanda Jobber, Manager at Arbour Lodge

Thank you for your review of Arbour Lodge. We aim to treat everyone like our own, providing the care, love and support at what can be a difficult time for both the resident and their families. Once again Thank you.

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Review of
Atholl House Nursing Home
from Alison S (Respite Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

This home and its staff made a very difficult time for me and my family a whole lot easier. I would recommend wholeheartedly. The staff are lovely and can't do enough for you. I cried when I had to leave, that should say it all!

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you so much for your heartfelt review. We are touched by your kind words and are grateful for the trust you placed in our team during such a challenging time. It means a lot to us that you felt supported and cared for by our staff. Your recommendation is greatly appreciated, and we are glad that your experience at Atholl House Nursing Home was a positive one. Your feedback motivates us to continue providing the best possible care and support to all our residents and their families. From all of us at Atholl, we will miss you and wish you the best for your next chapter!

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Review of
Atholl House Nursing Home
from J G (Son of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

Have been instances of poor communication from management and most of clothing came in with have disappeared. However, the home is clean and all carers are polite and helpful and there are many activities that service users take part in and enjoy. Generally, very happy with the kind and supportive care

staff who take excellent care of service users and treat them with dignity.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for your positive feedback regarding the care and support provided by our staff at Atholl House. We are thrilled to hear that the cleanliness of the home, the helpfulness of the carers, and the enjoyable activities are contributing to a pleasant experience for our residents. Your feedback is invaluable and we are actively addressing any issues to enhance the overall experience for all. Our Home Manager maintains an open-door policy, welcoming you to her office to discuss any concerns you may have, alongside support from our Clinical Lead and Nurses. For further discussion of any questions, or ideas you would like to share, we would like to extend an invitation to our upcoming coffee evening on October 29th. This will be a great opportunity for you to engage with us directly in an open and welcoming environment. Our Home Manager, along with our dedicated team, will be available to listen to your feedback, prioritise your concerns and address any questions you may have.

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Review of
Atholl House Nursing Home
from C P (Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Since I am here, I am happy. Staff really helpful and kind.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

We are delighted to hear that you are happy here at Atholl House. Our staff are committed to providing a safe, supportive, and kind environment for all our residents, and we are thrilled that you have experienced their helpfulness first-hand. Your well-being and satisfaction are our top priorities.

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Review of
Atholl House Nursing Home
from A B (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

The times that I've arrived at the home, Mum always seems happy, the staff are all very pleasant and treat all residents as it they were family members.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for your positive review! We're glad to hear that you've found our staff to be pleasant and caring. At Atholl House, we take pride in treating our residents like family, and we're grateful for your kind words. We look forward to continuing to provide excellent care and support.

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Review of
Atholl House Nursing Home
from Y L (Daughter of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

An outstanding level of service.
All staff are attentive and considerate, regardless of the time or day I visit.
Communications are excellent. Any issues are rapidly reported to me, and I can visit and chat out expectations.
Thoroughly recommended.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

It's heart-warming to hear about your positive experiences at Atholl House Nursing Home. Thank you for recognising our attentive staff and excellent communication. We appreciate your recommendation and are committed to maintaining the highest standards of service. Thank you for your kind words!

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Review of
Atholl House Nursing Home
from J C (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

A very friendly, caring and thoughtful nursing home, beautifully decorated throughout, with great attention to detail. Staff are very attentive to the residents, and there appears to be a real personal connection. Always very clean throughout the building and special attention is paid to personal hygiene.

Very satisfied.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for your glowing review of Atholl House. We are delighted to hear that you feel our home is friendly, caring, and beautifully decorated, with great attention to detail. We are committed to maintaining a high standard of cleanliness and ensuring the highest level of personal hygiene for all residents. Your satisfaction is our priority, and we are grateful for your kind words. Thank you!

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Review of
Atholl House Nursing Home
from B S (Husband of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

I have enjoyed the attitude of the staff, which has been very good.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

We are delighted to hear that you have noticed and appreciated the excellent attitude of our staff. We strive to create a warm and welcoming environment for all our guests and their loved ones. Thank you, your feedback is greatly appreciated!

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Review of
Atholl House Nursing Home
from Jacqueline B (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

My mom is very happy to be at Atoll House. She is very well looked after, and all of the staff are very committed to their roles. The rooms are clean, the food is well presented and is of good quality. Every need is met with a smile. There are plenty of activities, and the staff and service users interact

all of the time.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you so much for taking the time to share your experience at Atholl House. We are thrilled to hear that your mom is happy and well cared for in our home. We're thrilled to hear your mom is happy and well cared for by our dedicated staff. We work hard to maintain a clean environment, serve quality food, and offer engaging activities for all residents. Your feedback is invaluable to us, and we're grateful for your kind words. I will ensure to pass this along to our lovely staff at Atholl.

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Review of
Arbour Lodge
from Richard M (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My mother had been very reluctant to move from her home to full-time care. However, due to the efforts and dedication of the staff at Arbour Lodge, the transition went smoothly. My mother had to have full-time care as she was, at nearly 99, unable to move independently. There was a range of activities

for her to take part in and we were extremely grateful for the perseverance shown by staff to include her in all activities. The staff are kind and extremely welcoming.

Unfortunately, my mother died within three months of moving into Arbour Lodge. We could not have wished for more during the last week when we virtually moved into the home. The staff were kind, and thoughtful and made her last few weeks as comfortable as could be. They rightly prioritised my mum but at all times were attentive to our needs showing much empathy and thoughtfulness.

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Our team at Arbour Lodge extends our heartfelt condolences to you and your family during this difficult time. We are grateful for your kind words and are glad that your mother's transition to our care was smooth and that she found comfort and support during her time with us. It was an honour to care for her, and we are thankful for the opportunity to have been a part of her life. Our staff truly prioritises the well-being of our residents and their families, and we are grateful for your recognition of their kindness, thoughtfulness, and empathy. Thank you for sharing your experience with us, and please know that our doors are always open should you need any support or assistance in the future.

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Review of
Atholl House Nursing Home
from Linda W (Daughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

The team are a knowledgeable, extremely hard-working bunch of people and lovely to chat to as well. Their job is quite a difficult one but they manage somehow although in my opinion some more staff would be highly appreciated. If there are any concerns at all, you mention it to the staff and if they

can solve the issue they do or they talk to someone else who can help with that problem.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for your kind review of our team at Atholl Nursing Home. We truly appreciate your recognition of our knowledgeable and hard-working staff. Our utmost priority is to provide exceptional care and support to our residents, and we are grateful for your feedback to help us improve our services. If you have any more suggestions or concerns, please do not hesitate to reach out to us. Thank you for your support and kind words.

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Care Homes Owned by Caram Group

Caram Group Locations (3)

Caram Group Reviews (112)

Arbour Lodge

Arbour Lodge

Charnwood Residential Care Home

Charnwood Residential Care Home

Atholl House Nursing Home

Atholl House Nursing Home

Atholl House Nursing Home

Arbour Lodge

Arbour Lodge

Arbour Lodge

Atholl House Nursing Home

Atholl House Nursing Home

Atholl House Nursing Home

Atholl House Nursing Home

Atholl House Nursing Home

Atholl House Nursing Home

Atholl House Nursing Home

Atholl House Nursing Home

Arbour Lodge

Atholl House Nursing Home

Awards / Recognitions (0)

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