St George's Road, Millom LA18 4JE
"My dad had 2 weeks of respite care, he was slightly apprehensive before going in, but from the minute he walked in was made to feel very…" Read all 21 reviews
St. George’s is a high quality home located in the centre of of Millom which exudes peace and tranquillity, whilst being immediately and conveniently adjacent to the town centre. The rooms are tastefully decorated to a high standard, with en-suite… Read more about St George's Residential Home
Old Church Street, Aylestone, Leicester LE2 8ND
"My overall impression is that of a caring and supportive environment for my relative. I always feel welcome, I have been made aware of any…" Read all 69 reviews
Meadow’s Court is a luxurious care home, which aims to provide the highest standards of professional care and comfort in a warm, friendly and homely environment. A non-institutional high quality home from home. Located in Aylestone, Leicester,… Read more about Meadow's Court
Haven Care Centres Ltd, St Bees Road, Whitehaven CA28 9UB
"My mam has been happy here at Highfield House, and the staff have looked after her very well and she always enjoys her meals.…" Read all 4 reviews
Highfield House Home offers quality residential care that priorities dignity and respect. Set in a tranquil countryside area, the home offers 67 bedrooms, each complete with en suite facilities. The team takes a holistic approach, ensuring care is… Read more about Highfield House
Davenport Road, Evington, Leicester LE5 6SD
"My mother received the most excellent care and attention during her residency. The staff were caring, patient, attentive and treated her…" Read all 87 reviews
Spencefield Grange is a luxurious care home, which aims to provide the highest standards of professional care and comfort in a warm, friendly and homely environment. A non-institutional high-quality home from home. Located in Evington, Leicester… Read more about Spencefield Grange
Sullart Street, Cockermouth CA13 0EE
"I went into Kirklands Care Home for 4 weeks of respite care. The care I received was first-class and everyone was so caring and…" Read all 22 reviews
Kirklands care home was registered with the CQC on September 2018. Run by Kirklands Care Ltd, the home offers accommodation for people requiring nursing or personal care, dementia care and support for people aged 60+. The home is registered to… Read more about Kirklands Care Home
665 Uttoxeter Road, Meir, Stoke-on-Trent ST3 5PZ
"I am very happy with The Beeches Care Home. The staff are amazing - everyone speaks to the residents and relatives alike. They are warm and…" Read all 19 reviews
On entering The Beeches Care Home, you will realise you have arrived somewhere special. The dedicated team of highly qualified staff aim to enrich the lives of elderly people in need of care and support. Above all else, The Beeches Care Home endeavour… Read more about The Beeches
Submitted via Postal Card • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home
Thank you so much for sharing this lovely feedback.We know it can feel a little uncertain coming in for respite care, especially for the first time, so it's really heartening to hear that your dad felt welcomed from the moment he arrived. That's exactly the kind of experience we hope to give every person who comes through our doors.It's great to know he settled in well, found the home comfortable, and was looked after by our team, nothing means more to us. And to hear that he'd be happy to come back again is the biggest compliment we could ask for!
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Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for your kind words, it really means a lot to us. We know how important it is to feel confident that your loved one is well cared for and I'm so pleased to hear that you feel welcome and kept informed. That's exactly what we want for every family here.Our team works hard to make Meadows Court feel like home, so hearing that you've noticed the warmth, cleanliness and level of care makes us really proud. It's wonderful to know that would recommend us and I will ensure this is passed onto our team as they will be delighted to read your kind words.If there's ever anything you need, please don't hesitate to reach out.
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for your lovely review. We know how tough it can be when a loved one moves into care, so it really means a lot to hear that your grandma is happy and well looked after at Meadows Court. Our team truly cares about every resident and we're so glad we've been able to support your grandma and bring your family some peace of mind. It's a privilege to care for her and we love having her as part of our Meadows Court family. If there's ever anything you need, we're always here. Thanks again for your kind words they've really made our day!
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for sharing these kind words during such a difficult time. We are deeply sorry for your loss. It was truly our privilege to have cared for your mum and to support you and your sister during her final days. We're glad to hear that our team was able to provide comfort and care to your mum and to your family when it mattered most. Your feedback means a lot to us, and we will be sure to pass on your appreciation to our staff. Please know that our thoughts are with you and your family.
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you for your kind words. We're so pleased to hear that your relative is happy and well cared for. Our team always strives to provide a welcoming and supportive environment, so it's great to know that you've had such a positive experience. It's also wonderful to hear that the activities and local community connections are making a difference, as these play an important role in our residents' wellbeing. Your feedback is really appreciated and we're always here if you ever need anything.
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Submitted via Postal Card • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home
Thank you so much for your wonderful review. We're so glad to hear that your mother felt comfortable and well cared for during her stay. It's great to know she especially enjoyed the hairdressing days. We're thrilled that she has decided to make St George's Care Home her permanent home. If there's anything else we can do to make her experience even better, please don't hesitate to reach out.
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Submitted via Postal Card • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for taking the time to share your kind words about your grandmother's care. We are delighted to hear that you are very happy with the care and support she is receiving. It means a great deal to us that families feel confident and reassured about their loved one's well-being. If you ever have any questions, suggestions, or specific feedback, please don't hesitate to reach out. We are always here to listen and support your family.
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Submitted via Postal Card • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Spencefield Grange
Thank you for sharing such kind and thoughtful words. It truly means so much to us to know that your mum felt cared for, respected, and loved throughout her time with us. Supporting her and your family, during her final days was a privilege, and we're so glad to hear that we were able to help make her passing peaceful and comfortable.I'll make sure to share your message with the team, it will mean so much to them to know they made a difference for your mum and your family during such an emotional time. Please don't hesitate to reach out if there's anything you need or if you'd just like to stay in touch.
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for taking the time to share this. It really means a lot to us to hear that your mum felt cared for and respected, especially in her final days. We're glad you and your family felt welcomed and allowing her dogs to visit was an easy decision they were clearly so special to her, and we know how much comfort those visits can bring. I'll make sure to share your lovely comments with the team. If there's ever anything we can do or if you'd just like to stay in touch you are always welcome to get in touch with us or pop in for a visit.
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Submitted via Postal Card • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at The Beeches
Thank you so much for your kind words. It means a great deal to all of us at The Beeches Care Home to hear that you've had such a positive experience. Our goal is always to create a warm, welcoming environment where residents and their families feel cared for. It's wonderful to hear that you find our activities brilliant, and we're delighted that the food has been such a highlight too. I will make sure to pass your lovely feedback on to the entire team as they'll be thrilled to know their efforts are appreciated! Thank you again for taking the time to share your thoughts. If there's ever anything more we can do to make your experience even better, please don't hesitate to let us know.
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Submitted via Postal Card • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home
Thank you so much for your kind feedback. We are grateful to know that you feel supported and at ease at St George's Care Home. It's wonderful to hear that the care we provide for your mum has made a positive difference for both of you. Our team works hard to ensure every resident feels valued, safe, and well cared for, and we appreciate your recognition of their efforts. We're proud of the commitment our staff shows in creating a caring environment, especially with residents with dementia. We're glad that activities like animal visits, arts, and music have contributed to your mum's experience. Your appreciation for the support you received, especially during difficult times, means a lot to us. We're committed to providing the high standard of care you've come to expect. Thank you again for sharing your experience. We wish you and your family all the best and are always here for you. Take care, and thank you for letting us be part of your mum's journey.
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at The Beeches
Thank you for sharing your feedback regarding your mother's stay at The Beeches. We value your input as it helps us improve our services. Your mother joined us on 30 March 2023, in our residential dementia care unit, where she initially engaged well with staff and other residents. However, as dementia is a progressive condition, her care needs evolved, and her behaviours became more complex. To address this, we increased staffing and provided Positive Behavioural Support training to our team. We also recruited new staff and introduced new activities to enhance residents' experiences. Despite our efforts, your mother's care needs exceeded what could be managed in a residential setting and required nursing-level care. As a result, we made the decision to transition her to a nursing care facility for her safety and well-being. This decision was made with the utmost care. We are happy to discuss any further concerns at your convenience. Thank you for trusting us with your mother's care.
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Submitted via Postal Card • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you for taking the time to share your experience. It's lovely to hear that your friend was in good spirits during your visit. Ensuring residents have access to the care and support they need, including things like eye checks, is so important to us and we're glad this was arranged for her. It's also great to hear that she is well cared for and that you found our staff welcoming. We really appreciate your kind words.
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you for sharing your experience with us! We recognise that adjusting to a new environment can take time and we're delighted to hear that your mum has settled in so well. It's wonderful that you were able to join her for lunch and experience the meals we provide, our kitchen team takes great pride in providing delicious meals. Our staff are dedicated to creating a homely atmosphere for all of our residents and I will be sure to pass on your kind words to them.
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
We are delighted to hear that your aunt is happy with the care she is receiving at Meadows Court Care Home. It's wonderful to hear that she enjoys the range of activities we offer, our activities coordinator is always coming up with new ideas to keep our residents engaged and is truly passionate about her role. We take pride in our freshly prepared meals and it's gratifying to know that you enjoy them as well. Your kind words about our staff are greatly appreciated and I will make sure to pass them on to the team.
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Submitted via Postal Card • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you for taking the time to review our home. It really means a lot to our team to know that their hard work is noticed and appreciated, they will be delighted to hear this. Our kitchen team puts a lot of effort into creating delicious meals and it's wonderful to hear that you're finding the menus appealing. If you have any favourite dishes or suggestions, we'd love to hear them.
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home
Thank you for your kind review of our care home, we are so pleased to hear that your mum has settled into the home and our team have fully supported her. I'm glad to hear she's enjoying the activities, especially the D-Day celebrations! We love planning events that make our residents smile and it's fantastic that she's getting involved. Our activities coordinator is always looking for new activities so if you have any ideas we would love to hear them.
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home
We're truly touched by your kind words and so happy to hear that your family member has settled in so well at St George's. We understand how difficult it can be when someone has strong feelings about not going into a care home, so it's wonderful to know that he now feels at home here and that the transition has been a positive one for both of you. It means a lot to us that you feel reassured by our team's care and communication, especially as you're living a distance away. We know how important it is for families to stay connected and we're always here to make sure you're kept informed and can reach out whenever you need. Thank you for trusting us to care for him and for your incredibly kind words about our team. Knowing that we've been able to make this time stress-free and comfortable for him is the greatest reward for us.
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Submitted via Website • Report
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home
Thank you so much for sharing your experience! It's great to hear that you, your sister, and your mum felt so comfortable during your visit. We're really happy that you found the home clean and friendly and that we could answer all of your questions. We know how important that peace of mind is, especially when it comes to making decisions for a loved one. It's lovely to hear that your mum seemed content and that you had made the right decision. We're always here to make sure both residents and their families feel supported, so knowing we made a positive impression really means a lot to us. And your comment about booking yourself in next made us laugh! You'd be more than welcome anytime.
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