Kirklands Care Ltd in Cumbria | 3 Care Homes

Review of
St George's Residential Home
from A R (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad had 2 weeks of respite care, he was slightly apprehensive before going in, but from the minute he walked in was made to feel very welcome!
The premises were very clean, comfortable and bright. Nothing was a trouble for the staff.
When Dad returned home we asked if he would be happy to go back

again, it was better than he expected, his answer was yes!

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

Thank you so much for sharing this lovely feedback.We know it can feel a little uncertain coming in for respite care, especially for the first time, so it's really heartening to hear that your dad felt welcomed from the moment he arrived. That's exactly the kind of experience we hope to give every person who comes through our doors.It's great to know he settled in well, found the home comfortable, and was looked after by our team, nothing means more to us. And to hear that he'd be happy to come back again is the biggest compliment we could ask for!

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Review of
St George's Residential Home
from Elizabeth B (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother came into St George's Residential Home for 2 weeks respite care but both my mother, myself and brothers were that impressed she decided she'd like to make the move permanent.
Thank you for all the help and care given to her. She loves her hairdressing days.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

Thank you so much for your wonderful review. We're so glad to hear that your mother felt comfortable and well cared for during her stay. It's great to know she especially enjoyed the hairdressing days. We're thrilled that she has decided to make St George's Care Home her permanent home. If there's anything else we can do to make her experience even better, please don't hesitate to reach out.

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Review of
St George's Residential Home
from R A (Daughter of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

Every member of staff are caring, compassionate and empathetic. They all made me feel welcome and communicate with me all the time. They have been an absolute godsend and the care they have shown both of us is excellent. I will always be eternally grateful to every single one of them including cleaners

and volunteers also. They all have a natural gift with all the residents especially the confused with dementia. Even though it's a challenging job, thus always have a smile on their face. I feel at ease knowing everyone at St George's Care Home. All staff.
Thank you for everything you have done for me any mu mum. Will always be eternally grateful and really appreciate it. Every member of staff has been caring, compassionate and engaging with all of us. None of you lose your patience. Such a challenging job and you are all cheerful even if you are having a tough day. I have seen how you all engage with residents and make them feel at home. Most of residents are very confused and the skills you all use are a gift, you either have it or you don't and all staff I have seen have. Everyone of you has been so patient, gentle and empathetic and encouraged my mum. Always feel welcome when I visit and see for my self that she is well cared for which puts me at ease. Also, thank you for doing things like bringing animals in, doing arts and crafts, people who play music and people who bring school children in. Thank you to the volunteers who spend time with my mum and other volunteers who play games and interact with Mum. I also want to thank you to the cleaners for keeping the home clean and for serving the lunches.
You all work well as a team and should know you are all valued. Thank you to all of you for communicating with each other and other professionals and especially my mum and me. Thank you to the manager for tunning such a fantastic home for residents you should be proud of your team. Thank you for everything. I wish you all the best and wishing everyone of you good health now and in the coming year.
Please take care everyone and thanks so much for letting me have a break and the support I was shown when I was so unwell.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

Thank you so much for your kind feedback. We are grateful to know that you feel supported and at ease at St George's Care Home. It's wonderful to hear that the care we provide for your mum has made a positive difference for both of you. Our team works hard to ensure every resident feels valued, safe, and well cared for, and we appreciate your recognition of their efforts. We're proud of the commitment our staff shows in creating a caring environment, especially with residents with dementia. We're glad that activities like animal visits, arts, and music have contributed to your mum's experience. Your appreciation for the support you received, especially during difficult times, means a lot to us. We're committed to providing the high standard of care you've come to expect. Thank you again for sharing your experience. We wish you and your family all the best and are always here for you. Take care, and thank you for letting us be part of your mum's journey.

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Review of
St George's Residential Home
from P H (Son of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Everyone at St George's Residential Home has been very kind to my Mum and has gone out of their way to care for her. She likes to take part in the activities that are organised (and enjoys herself at the D-Day celebrations). I am kept fully informed about how my Mum is doing.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

Thank you for your kind review of our care home, we are so pleased to hear that your mum has settled into the home and our team have fully supported her. I'm glad to hear she's enjoying the activities, especially the D-Day celebrations! We love planning events that make our residents smile and it's fantastic that she's getting involved. Our activities coordinator is always looking for new activities so if you have any ideas we would love to hear them.

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Review of
St George's Residential Home
from Carole B (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

My family member came to St George's following a hospital stay & us being advised that they could no longer live independently. I fully admit that I had reservations as they have always been adamant that they would not go into a care home saying they were prisons and they would not be made to go!
From

the first day at St George's, he was "home" and to my amazement, he has settled wonderfully. It really is home from home.
I live quite a distance away & can no longer visit as often as I did but I phone all the time and the staff are so helpful and willing.
It was the best decision (that the hospital) made for us.
He is looked after and cared for and they keep in very regular contact with me so I always know how he is & what's happening.
How could I ever begin to thank everyone at St George's for making the time he has left stress-free and comfortable? They're all truly wonderful!

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

We're truly touched by your kind words and so happy to hear that your family member has settled in so well at St George's. We understand how difficult it can be when someone has strong feelings about not going into a care home, so it's wonderful to know that he now feels at home here and that the transition has been a positive one for both of you. It means a lot to us that you feel reassured by our team's care and communication, especially as you're living a distance away. We know how important it is for families to stay connected and we're always here to make sure you're kept informed and can reach out whenever you need. Thank you for trusting us to care for him and for your incredibly kind words about our team. Knowing that we've been able to make this time stress-free and comfortable for him is the greatest reward for us.

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Review of
St George's Residential Home
from Stephen H (Son of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

On first arrival, we were greeted by one of the members of staff. After initial introductions, my sister & I were invited into the Manager's office while Mum was invited to go down and have a cup of tea. While in the office we were given a full explanation of how the home was run. This included all

the safety aspects that the home ran. We were encouraged to ask questions or raise any matters that we were unsure of.
Following this meeting, my sister & I were given a full tour of the home and its grounds. This was very good (as my sister & I left we both commented 1) how clean the home was 2) the friendliness of the staff 3) we had made the right choice.
We finalised any remaining paperwork and prepared to leave after a final chat with Mum. She seemed quite content, the staff reassured us they would keep a close eye on her, with it being her first night.
As we left the home I said it's very good, I will be booking myself in next - we had a laugh.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

Thank you so much for sharing your experience! It's great to hear that you, your sister, and your mum felt so comfortable during your visit. We're really happy that you found the home clean and friendly and that we could answer all of your questions. We know how important that peace of mind is, especially when it comes to making decisions for a loved one. It's lovely to hear that your mum seemed content and that you had made the right decision. We're always here to make sure both residents and their families feel supported, so knowing we made a positive impression really means a lot to us. And your comment about booking yourself in next made us laugh! You'd be more than welcome anytime.

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Review of
Kirklands Care Home
from Sheila J (Respite Resident) assisted by family/friend published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

I went into Kirklands Care Home for 4 weeks of respite care. The care I received was first-class and everyone was so caring and considerate. My room was lovely and clean with beautiful views over Cockermouth. Thank you to the manager and her fantastic team for a lovely stay.

Reply from Naomi Hodgson, HomeManager at Kirklands Care Home

Hi, Thank you very much for the lovely review, it was a pleasure having you stay with us and we are very pleased you enjoyed your stay. Kind Regards.

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Review of
St George's Residential Home
from Ben S (Son of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident of St George's for three and a half years and in that time her general health and well-being have improved dramatically. The level of care and attention the residents receive is excellent and the activities that are organised are engaging and fun. Recently Mum went on a trip

to Ravenglass with a trip on Lal Ratty which she enjoyed thoroughly and we were visiting recently when a folk group were playing which again really cheered Mum up. We are regularly contacted to ensure that we have no concerns about Mum's care and are always contacted immediately should there be an issue with Mum's health in any way. Mum always tells us how good the food is and how well cared for she is when we are visiting. Mum feels safe both physically and psychologically which is a great comfort to us.

Reply from Kelly Doyle, Marketing and Employee Engagement at St George's Residential Home

Thank you so much for your wonderful review of St George's. We are delighted to hear that your mum has experienced such significant improvements in her health and well-being since joining us three and a half years ago. Our dedicated team strives to provide the highest level of care and attention to all our residents, and it's heart-warming to know that your mum has enjoyed the activities we organise, like the trip to Ravenglass and the visit from the folk group. Ensuring our residents have engaging and fun experiences is a priority for us. We are also pleased that our communication with you has been effective, keeping you informed and reassured about your mum's care and health. Knowing she feels safe and well-cared for, and hearing her praise for our food, is truly rewarding for us. Thank you once again for your kind words and for trusting us with your mum's care.

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Review of
Kirklands Care Home
from J W (Daughter of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

The Kirklands management and staff are exceptional, without exception they are organised and efficient, but at the same time are sympathetic and friendly.
I would have no hesitation in recommending them to anyone seeking a caring environment for their relative.

Reply from Naomi Hodgson, HomeManager at Kirklands Care Home

Hi, thank you so much for taking the time to provide us with your recommendation, it is really appreciated. I will pass on your kind words to our team. Thank you.

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Review of
Highfield House
from Joy N (Daughter of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

My mam has been here a year now. I feel Mam has excellent care. Her dementia has caused Mam's behaviour to be challenging at times. I feel she is treated with love and care, and the staff are working so hard to meet Mam's needs. When I leave, I have no worries because I know Mam has the best care and

the staff contact us if there is ever a problem. Well done, everyone!

Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House

Thank you so much for your review. We're honoured to care for your mam, and it's wonderful to hear that you feel she is treated with love and care. Our team is dedicated to meeting the needs of each resident, and it means a lot to us that you have peace of mind when you leave. Your kind words are incredibly encouraging, and we'll continue to strive to provide the best possible care for your mam and all our residents.

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Review of
Highfield House
from Lynne S (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

No fault with anything.
Looking after Dad brilliantly - very kind to him.

Reply from Kelly Doyle, Marketing and Employee Engagement Officer at Highfield House

Thank you kindly for taking the time to review our home; we are so pleased that you have and continue to have a positive experience in our setting. I will be sure to pass your kind review on to our staff.

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Review of
Highfield House
from Helen B (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

My mam has been happy here at Highfield House, and the staff have looked after her very well and she always enjoys her meals.

Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House

Thank you so much for taking the time to share your experience at Highfield House. We are delighted to hear that your mam is happy and well looked after by our staff. We truly appreciate your kind words and the trust you've placed in us to care for your loved one. If there's anything more we can do to enhance your mam's experience or if you have any questions or concerns, please don't hesitate to reach out to us.

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Review of
St George's Residential Home
from S N (Daughter of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I have only ever seen the staff behaving in a kind and respectful manner. My mother tells me they are all kind to her.
At a meeting for the residents and relatives, we were encouraged to ask questions and received satisfactory answers. Suggestions are also welcome. Where activities are concerned, a

good effort is made to try to remember the abilities of each resident and include each one, sometimes on an individual basis such as a simple trip to the sea and an ice cream. All the staff are approachable and I am kept informed of my mum's health.
The star rating for food and safety is because I am only there during visiting hours so I cannot comment on outside of those hours.

Reply from Kelly Doyle, Marketing and Employee Engagement at St George's Residential Home

Thank you for taking the time to review our home, its wonderful to read how kind, respectful and approachable your Mum and yourself find our staff and I will ensure that this information is passed on. We welcome and value all suggestions made with regards to our service and feel that holding regular meetings not only enables effective communication but allows for an open forum where suggestions can be made and discussed. Your mum is a delight to care for and we look forward to welcoming you back into the home on your next visit.

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Review of
Kirklands Care Home
from Cathie M (Daughter of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

My mum has been staying at Kirklands for six months now. I have found the staff extremely caring and helpful. My mum still experiences moments of being unsettled and the staff take time to sit with her and calm her. They always have time to say hello and treat Mum with the utmost respect. They ensure

Mum feels comfortable and keeps her dignity. As a family, Kirklands have been extremely welcoming to us and have given plenty of time and assistance to help us adapt to Mum's new surroundings. I cannot say enough good things about the level of care Mum receives at Kirklands.

Reply from Kelly Doyle, Marketing and Employee Engagement at Kirklands Care Home

Dear Cathie, thank you for your wonderful words, I will be sure to pass these on to the staff at the home. All of our staff work extremely hard to provide the best care possible for our lovely residents and it is very nice to hear that you have had a fantastic experience with the home. We look forward to seeing you at Kirklands.

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Review of
St George's Residential Home
from Graeme B (Son of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience

My mum moved into St George’s in December 2023 aged 91. Such a big change can be very unsettling for many people but the staff did everything they could to help Mum settle into her new surroundings. She was allocated a nice room with dual-aspect windows and her own toilet. There are two nice lounges

for her to watch TV or she can do so in her own room. Staff are attentive to her needs and keep in regular contact with me if required and when they undertake reviews of her care plan. There are regular activities for residents to take part in. Mum feels very safe and contented in St George’s which of course is a great comfort to us her family.

Reply from Kelly Doyle, Marketing and Employee Engagement at St George's Residential Home

Thank you for your kind words, I will pass these on to the staff. We are so pleased that your mum feels very safe and content at St George's Care Home and she is such a pleasure to care for. We take pride in our activities schedule and it is always lovely to see residents take part and enjoy these. We look forward to welcoming you to the home again soon.
Kindest regards.

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Review of
St George's Residential Home
from Judith W (Daughter of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

My mother came for 2 weeks of respite everyone was very caring and looked after her well. The food must have been good as she gained a little weight which was needed. Mother enjoyed it so much I think she will be back in the near future.

Reply from Kelly Doyle, Marketing and Employee Engagement Officer at St George's Residential Home

Thank you kindly for the wonderful review. I will be sure to pass this onto the staff. We enjoyed having your mum stay with us at St George's and look forward to welcoming her again in the near future.

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Review of
St George's Residential Home
from M H (Daughter-in-law of Resident) published on 6 March 2024

Submitted via Website • Report

Overall Experience

My overall impression is that of a caring and supportive environment for my relative. I'm always made aware of any health issues and they are treated accordingly. The overall standard of the home is one of being 1st class in cleanliness and safety for the service users. I would be very happy to recommend

St George's for anyone looking for a care home for a loved one.

Reply from Kelly Doyle, Marketing and Employee Engagement Officer at St George's Residential Home

Thank you for your lovely words and recommendation, I will be sure to let the staff know. We really enjoy looking after your mother-in-law. Kindest regards.

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Review of
St George's Residential Home
from Alan B (Son of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

Cannot ask for better. Mum is looked after very well and is always happy and content.
The staff are fantastic and always have time to speak with me about Mum. Always activities taking place which keep her occupied and she finds them enjoyable.

Reply from Kelly Doyle, Marketing and Employee Engagement Officer at St George's Residential Home

Thank you for the fantastic review, we really appreciate your heartfelt words. I will be sure to pass this onto the staff.
We love having your mum stay with us at St George's and it is wonderful to see her participate in the activities.

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Review of
St George's Residential Home
from Diane M (Daughter of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

I cannot fault the care my mother has been given. The home is always clean tidy and welcoming.
However, I do complain about information and how it is shared. Many items are emailed which is good but activities and menus could also be sent to families rather than being placed on the notice board. I

know most things are planned well in advance. Why can’t a monthly menu and activity plan be sent out too? It doesn’t make sense to me why this isn’t happening. I have complained about this before and haven’t yet had any response in 5 years!

Reply from Kelly Doyle, Marketing and Employee Engagement at St George's Residential Home

Thank you for your review, we appreciate and value your feedback. It's wonderful to see how highly you think of our home and the care your mother receives. We have taken on board your comment with regards to menus and planned activities being sent to family members and our aim is to start providing newsletters, utilising the communication platform which is currently in place. Kindest Regards

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Review of
Kirklands Care Home
from A H (Daughter of Resident) published on 6 October 2023

Submitted via Website • Report

Overall Experience

This is an honest review aimed as guidance with the very difficult decision of choosing a care home and includes the things that I wish I had been forewarned about.

What they do well: washing, dressing, medication, meals, daily activities, cleaning, reporting of incidents.

What they don't do well:

security of personal items and clothing, laundry turnaround, close supervision of residents, management communication and feedback.

If your relative requires day and night close supervision, assistance with orientation and mobility or has any dementia-associated behavioural problems then this is not the home for you. They simply do not have a sufficient number of experienced staff to cope and, in my opinion, your loved one would be better placed in a home with nurse support.

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Care Homes Owned by Kirklands Care Ltd in Cumbria

Kirklands Care Ltd Locations in Cumbria (3)

Kirklands Care Ltd Reviews in Cumbria (47)

St George's Residential Home

St George's Residential Home

St George's Residential Home

St George's Residential Home

St George's Residential Home

St George's Residential Home

Kirklands Care Home

St George's Residential Home

Kirklands Care Home

Highfield House

Highfield House

Highfield House

St George's Residential Home

Kirklands Care Home

St George's Residential Home

St George's Residential Home

St George's Residential Home

St George's Residential Home

St George's Residential Home

Kirklands Care Home

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