Kirklands Care Ltd in Staffordshire | 1 Care Home

Review of
The Beeches
from J M (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with The Beeches Care Home. The staff are amazing - everyone speaks to the residents and relatives alike. They are warm and friendly and nothing is too much trouble. The activities are brilliant - there have been so many over the festive period. The food is plentiful, fresh and home-cooked.

I would highly recommend.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at The Beeches

Thank you so much for your kind words. It means a great deal to all of us at The Beeches Care Home to hear that you've had such a positive experience. Our goal is always to create a warm, welcoming environment where residents and their families feel cared for. It's wonderful to hear that you find our activities brilliant, and we're delighted that the food has been such a highlight too. I will make sure to pass your lovely feedback on to the entire team as they'll be thrilled to know their efforts are appreciated! Thank you again for taking the time to share your thoughts. If there's ever anything more we can do to make your experience even better, please don't hesitate to let us know.

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Review of
The Beeches
from Sue B (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

My mum was in the beeches from 30 March 2022 to November 2024. The care was good at first, had a great activity lady.
The manager does not listen to your concerns, you had to keep asking for anything to get done. Good carers left because of her, she is ignorant. We started to notice basic care needs

where not being met. If your loved one as dementia this is not the home for them as they can not deal with their agitation. I don't think the carers have had enough training to deal with them.
My mum was given notice, I was so glad as I was looking for another home as we where not happy with the home, its not got a homey feel. If your loved likes to watch tv all day, not much interaction then they will be fine. Sometimes you go in the home, there is not enough staff to keep an eye on the residents especially at weekends as there are a lot of agencies staff at the weekend and they don't know what they are doing. My mum as gone into a nursing home now, the best decision. Avoid if your loved one has dementia

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at The Beeches

Thank you for sharing your feedback regarding your mother's stay at The Beeches. We value your input as it helps us improve our services. Your mother joined us on 30 March 2023, in our residential dementia care unit, where she initially engaged well with staff and other residents. However, as dementia is a progressive condition, her care needs evolved, and her behaviours became more complex. To address this, we increased staffing and provided Positive Behavioural Support training to our team. We also recruited new staff and introduced new activities to enhance residents' experiences. Despite our efforts, your mother's care needs exceeded what could be managed in a residential setting and required nursing-level care. As a result, we made the decision to transition her to a nursing care facility for her safety and well-being. This decision was made with the utmost care. We are happy to discuss any further concerns at your convenience. Thank you for trusting us with your mother's care.

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Review of
The Beeches
from Steven W (Husband of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My wife with dementia/Alzheimer's is well looked after by all staff. The home might not be the best home in the world but improvements seem to be being made. My wife is happy and all her needs are being met, which is all I can ask for.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at The Beeches

Thank you for your review. It means a lot to us to know that your wife is well looked after by our staff as we are committed to providing the best care possible. We understand that there's always room for improvement and we're continuously working to enhance our home for everyone. Your feedback is important to us in guiding our efforts, so thank you for taking the time to share your thoughts.

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Review of
The Beeches
from Martin C (Cousin of Resident) published on 14 June 2023

Submitted via Website • Report

Overall Experience

My cousin has been there for nearly six weeks, having spent nearly ten years working for the ambulance service, I have observed staff many times and I was pleased to see some of the staff be so caring and compassionate to residents that I felt I needed to tell them. Well done management and staff at

The Beeches, carry on doing what you do.

Reply from Sarah Talbot, Activities Coordinator at The Beeches

Dear Martin, thank you for taking the time to submit this fantastic review of our home. We are humbled by your words and I will be sure to pass this on to the staff team at the home. We look forward to seeing you in the home again soon.
Regards,
Sarah

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Review of
The Beeches
from Andrew W (Son of Resident) published on 17 March 2023

Submitted via Website • Report

Overall Experience

Not a big lover of leaving reviews but The Beeches Care Home definitely deserves that extra effort for all the love and devotion the staff have given to my mum over the last two years. Highly recommended.

Reply from Sarah Talbot, Activities Coordinator at The Beeches

Dear Andrew,
Thank you for your kind words and for leaving a review, I will pass this on to the staff team.
Kind Regards,
Sarah

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Review of
The Beeches
from David S (Son of Resident) published on 14 March 2023

Submitted via Postal Card • Report

Overall Experience

My mother has received good care and attention since she arrived. The staff are always attentive to her care needs and we are always regularly informed of any changes in her condition.

Reply from Sarah Talbot, Activities Coordinator at The Beeches

Dear David,
Thank you for taking the time to complete this review and for your kind words. I will be sure to pass this on to the team.
Kind Regards,
Sarah

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Review of
The Beeches
from Mark O (Son of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

When my father came to reside at The Beeches Care Home, we believed his life was going to be a short one with the health issues he was experiencing.
Due to the fantastic care provided, both his physical and mental health has improved dramatically and he has been with you for several years now.
I can

not speak too highly of The Beeches regarding this and the response during Covid was exceptional too. Excellent all around in our opinion.

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Review of
The Beeches
from Debbie B (Daughter of Resident) published on 30 January 2023

Submitted via Website • Report

Overall Experience

The manager and all the staff are so caring and nothing is too much trouble. My mum has been in the home since August and has settled in well. She is currently on bed rest, of which the care she receives is brilliant. The manager is very approachable.
I would say to anybody thinking of putting their

relative in The Beeches, do. The entertainment is brilliant.

Reply from Sarah Talbot, Activities Coordinator at The Beeches

Dear Debbie,
Thank you for your lovely feedback and experience. I will share this with all the staff, we appreciate your recognition of the hard work, care and support that takes place at The Beeches. We look forward to seeing you soon.

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Review of
The Beeches
from Josephine C (Daughter of Resident) published on 27 January 2023

Submitted via Website • Report

Overall Experience

My mum has been in The Beeches for 21 months now, a lot of things have changed since she came in with new owners and new management and I can honestly say the changes have been for the better. Management is fantastic and if I have any queries, these are dealt with straight away. The staff treat residents

with respect and always interacts with them and it's nice to see the residents with smiles on their faces. The activities coordinator is always making sure the residents are interacting and keeping their minds healthy. She arranges days out for the residents but obviously can only take so many at a time, I tag along and look after Mum. They have bingo, play your cards right, movie afternoons, hair and nail days and they even had a day at The Beeches where it was like being at the seaside. I can't thank the management and staff enough for looking after Mum. The only thing I would suggest is that if the activities coordinator maybe had another person to help with activities and days out.

Reply from Sarah Talbot, Activities Coordinator at The Beeches

Dear Josephine,
Thank you for taking the time to share your experience and feedback...we really appreciate the acknowledgement of all the hard work we do at the home. I will pass this on to the staff and I know they will appreciate the recognition of their efforts, as do I. Thank you once again and I am so glad you are happy with the service, care and activities provided for your mum, she is an absolute pleasure to look after.

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Review of
The Beeches
from Jane W (Daughter of Resident) published on 27 January 2023

Submitted via Website • Report

Overall Experience

My mother-in-law has resided at The Beeches for several years, her needs changing considerably. However, due to the knowledge and care given by staff, she continues to be safe and well cared for as well as very content and happy. Staff are amazing and work towards ensuring that all individuals are respected,

encouraged and loved on a daily basis. They ensure that everyone's basic needs are met both as a group and as individuals to provide a safe and happy atmosphere. They are encouraged to engage in the many activities available whilst taking into account individual needs and abilities. Staff are very dedicated and execute their tasks with laughter and smiles despite things being very difficult, sad and emotional at times. They are all approachable making it easy to raise any questions or concerns (despite me being a pain at times). I would recommend the home to anyone looking for a home for their loved ones.

Reply from Sarah Talbot, Activities Coordinator at The Beeches

Dear Jane,
Thank you for your kind comments. We love looking after your mother-in-law and we are pleased that you are happy with the care, support and activities at the home. I will be sure to pass on these lovely comments to the whole team here at The Beeches and we look forward to seeing you again soon.

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Review of
The Beeches
from J T (Daughter of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience

Had a really good experience over the Christmas period, visiting and having Christmas lunch with the residents. Mum was really happy that we could have lunch with her. Great activities over this period which we were able to join in.

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Review of
The Beeches
from J B (Daughter of Resident) published on 23 January 2023

Submitted via Website • Report

Overall Experience

After 3 years in residence, we found the need to raise a safeguarding issue following grave concerns. Within 2 days, we were given 28 days' notice to leave The Beeches as Mum's needs could no longer be met ... alarm bells!

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Review of
The Beeches
from Aileen S (Wife of Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience

I cannot thank the staff at The Beeches enough for the kind and respectful care that they show.
It is such a relief to know that my husband is being cared for, safe and respected.
The staff encourage interaction as much as possible to maximise stimulation and you can see that the residents benefit.

To know that he is being so well cared for makes such a difference to us as a family.
Thank you!

Reply from Sarah, Activities Coordinator at The Beeches

Dear Aileen,
Thank you for your lovely and kind words, we are glad you are happy with the level of care given, and the activities on offer at The Beeches, and will pass your lovely comments on to the staff.
Regards, The Beeches

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Review of
The Beeches
from Sharon T (Daughter of Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience

I only have good words to say about The Beeches and their staff!
Dad is well looked after and all the staff are so caring and respectful.
The activities lady is a legend with the activities and encouraging interaction, particularly since Dad is sometimes reluctant to get involved. He has a soft spot

for her!
He has lots of stimulation and I can't thank all the staff enough for how they treat him.

Reply from Sarah, Activities at The Beeches

Dear Sharon,
Thank you for your kind review...we are so happy to hear that your dad is enjoying and participating in activities and that you feel he is well looked after. We will pass the lovely comments on to the staff.
Regards, The Beeches Team.

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Review of
The Beeches
from Denise K (Daughter of Resident) published on 22 November 2022

Submitted via Website • Report

Overall Experience

I would recommend the Beeches care home to anybody - it is a home from home. My mum has been in there for 3 years now and the staff are absolutely fantastic. The food and activities are great and the staff are always there to help. The cleanliness is excellent, I can't thank them enough for the care

and dignity that is shown towards the residents. A happy home.

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Review of
The Beeches
from Steve B (Son of Resident) published on 17 October 2022

Submitted via Website • Report

Overall Experience

The staff really do care about the patients or shall we call them residents. For whatever reason the residents are in The Beeches for, they are all treated equally and every effort is done to give the residents the care, respect and that their dignity is upheld. The carers do many activities to stimulate

the residents' minds, they have some great sing songs and it is a pleasure to visit on these occasions. Many of the carers go out of their way, above and beyond their daily duties to bring out the unique characters of the residents and there are a few characters in there who all have their own tale to tell. If you do read this and ever visit a residential care home take a good look at all the different and unique mannerisms and characteristics the residents have and it is great to see how the carers get to know every individual in their care. If and when you visit take the time to have a chat to the residents and see them smile and laugh, their long days shorten with happiness.

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Review of
The Beeches
from Sonia B (Daughter-in-law of Resident) published on 17 October 2022

Submitted via Website • Report

Overall Experience

When my mother-in-law became a resident at The Beeches, I had my reservations eg had we made the right decision for Mum but they soon were put to one side, the staff are fantastic, very friendly, go above and beyond their roles. They have a variety of activities that keep the residents occupied and

happy. You can often join in many a spontaneous sing-song. The staff encourage the resident's personality to flourish, you soon become a family member to all the residents, one big happy family. The staff are very approachable and you can express any concerns that you may have, ask any questions. They keep you up to date with any decision regarding the home or residents. The staff are very hard-working, happy and very friendly. My findings for The Beeches are the residents come first all the time and nothing is too much for them to do.

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Review of
The Beeches
from Kevin J (Son of Resident) published on 25 July 2022

Submitted via Website • Report

Overall Experience

I have worked in care myself firstly as an agency worker and now as a full-time care assistant for the past 10 years. As such I have seen a lot of different homes. My mother has Alzheimer's and she is a resident at the Beaches and I can’t fault the staff and care she has received. She is always full

of smiles when I visit and the staff treat her as family, not just a resident. The staff are always willing to answer any questions and actively seek residents' interests and life history. They have regular entertainment and activities along with days out now covid restrictions have eased and the weather has picked up. The way my mother is treated and how well she has settled in has made dealing with all the guilt I felt at the idea of putting her in a home a lot easier to come to terms with. I could not have wished for a better care setting and I’m happy to recommend the Beaches to any and all.

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Review of
The Beeches
from Maggie H (Daughter of Resident) published on 30 September 2020

Submitted via Website • Report

Overall Experience

My mum has been at The Beeches for a while now and I have nothing but good things to say. The staff and owners are amazing and have done everything to help my mum since she moved in earlier this year. From what I have seen every resident's welfare comes first and every resident is treated as an individual

and with dignity and respect. The staff work tirelessly to make sure residents are cared for in every possible way. It is sad but my mum will be leaving and I really wish she could stay but she needs 24-hour nursing care now. There is no doubt I will miss everyone. The team at The Beeches have kept our loved ones safe during these strange and difficult times. The staff along with the owners feel like one big family to me. The Beeches isn’t as big as some care homes but sometimes big isn’t always best. It’s a truly lovely place, with a wonderful warm atmosphere, like a home from home and nothing is too much trouble for the amazing and caring team of staff and the homes owners. A big thumbs up from me.

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Care Home Owned by Kirklands Care Ltd in Staffordshire

Kirklands Care Ltd Locations in Staffordshire (1)

Kirklands Care Ltd Reviews in Staffordshire (19)

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