Bayswood Care Group in Lancashire | 2 Care Homes

Review of
Park View Care Home with Nursing
from B H (Son of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

Excellent experience where the staff and facilities have made a huge difference to my mum. Very accommodating at such short notice who helped make my mum's nursing and care needs complete. We have seen a huge step forward in my mum since her arrival. Thank you so much to the manager and the Park View

nursing team.

Reply from Sonia Smith, Registered Manager at Park View Care Home with Nursing

Thank you for your kind review B. It has been a pleasure to meet yourself, family and of course your wonderful mum. She looks like a new lady and it is a pleasure to look after her here at Parkview. We appreciate your review and it enables others to see the wonderful care we give to our residents.

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Review of
Alexandra Nursing Home
from Paul B (Son of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

I wanted to share a very special experience the wonderful staff in the Brooklands Unit gave our family and friends just yesterday. Our Mum has been looked after in the Alexandra Home at Poulton le Fylde for the last four years. She has absolutely flourished in Brooklands, to such an extent that we were

able to celebrate her 100th Birthday yesterday! In anticipation of this milestone, the team had arranged for all the Brooklands community to have a little party to celebrate. We were all together, our families and friends, residents, staff, and even members of staff who were not working that day but had come in to give Mum their Birthday wishes. The amount of preparation and planning that went into this from the already very busy staff was extraordinary. All the Brooklands team is incredible but special thanks to the lady with the 'bunting'. My brother and I sincerely thank you all for giving Mum and her family such a special day!

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Review of
Alexandra Nursing Home
from Karan D (Daughter of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Great staff, kind, thoughtful, helpful and the food looks good and plentiful.
The garden area is lovely and relaxing.
Really could do with some shade!

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Review of
Alexandra Nursing Home
from Zoe L (Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience

The care I am receiving is outstanding and nothing is too much trouble.
The food is good but could be warmer.

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Review of
Park View Care Home with Nursing
from H V (Friend of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

My experience has always been a positive one for the standard of care and support you give to those living at Park View.

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Review of
Alexandra Nursing Home
from W D (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

This was one of the hardest decisions myself and my sister have ever had to make and never thought we would see the day we would have to do it. However following a hospital discharge in April 2024 it became apparent that Mum could no longer care for herself and that it was unsafe for her to be at home

even though she had carers in four times a day.
As soon as we arrived everyone made us feel so welcome. Everything was explained to us and all our questions were quickly answered in a professional manner. I don't know what I was expecting from a care home but this was a very pleasant surprise. It is so clean, lovely atmosphere and all the residents look so content. Fast forward seven weeks and after a shaky start, Mum has settled in and enjoying herself. She still thinks she will go home one day but the team quickly change the subject and distract her. I would like to thank you all from the bottom of my heart for caring for my mum, I couldn't ask for better.

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Review of
Park View Care Home with Nursing
from Jean L (Wife of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

I find all staff very welcoming and nothing too much trouble.

Reply from Sonia Smith, Registered Manager at Park View Care Home with Nursing

Your great review is really appreciated by our wonderful team of carers, nurses and domestics. We strive to ensure that our residents remain at the heart of the bespoke person-centric care we deliver. I will pass on your kind words to the team.

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Review of
Park View Care Home with Nursing
from Jacqueline (Daughter of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for many years, my dad was before he sadly passed away. The whole team are amazing from the initial 'checking in' and throughout. My mum has thrived, always shown kindness and courtesy. She loves the food, staff and her sunny room.

Reply from Sonia Smith, Registered Manager at Park View Care Home with Nursing

Thank you for your kind words. Park View is been on an incredible transformative journey as we strive towards excellence in the delivery of our care. I am delighted that your review acknowledges the great strides we are taking. Providing care with kindness and courtesy sits at the heart of what our wonderful team does! Once again, thanks.

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Review of
Park View Care Home with Nursing
from Debbie C (Daughter of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

Myself and my sister were looking for a suitable place for my mum to go into respite, as my sister was due to go on a holiday. She is my mum's carer and as l work, it's not possible for me to be there full-time. When we visited Park View Care home today, what can l say, we were so overwhelmed with the

home, the warm welcome and such friendly staff and such a beautiful home. Very clean and tidy. The rooms were so big and spacious and spotless. We just loved the place and think it would be perfect for my mum. Well done to you and all the staff. Beautiful home, would recommend it to anyone who's looking for the care and needs of your parents.

Reply from Sonia Smith, Registered Manager at Park View Care Home with Nursing

Hello to you and your sister from the Park View team. We are delighted with your wonderful review and it means a lot to my team to read such lovely comments. Your kind words do affirm the hard work that has been undertaken at Park View under the new management structure. We are proud of the talented carers, nurses, domestic and kitchen team here. We strive to create a homely, safe and interesting environment for our residents to enjoy. Thanks again!

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Review of
Alexandra Nursing Home
from Jean H (Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

Have constantly appreciated the nurse's dedication and the kindness they show to us all.
I am seriously applauding their care.

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Review of
Alexandra Nursing Home
from Laurence W (Son of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

From the first day my Dad was admitted to the home we have been very impressed with all the staff in the home and they have made us (including my Dad) very welcome and they are helpful and professional. They also put a lot of effort into the activities for the residents.

Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

Thank you for your review and kind words. Providing the very best care is important to us and we would welcome your direct feedback to help us move the four out of five scores you have given to five out of five. We want to be a five-out-of-five care home! Please talk to me or my team when you visit and we will be happy to hear your thoughts. You mentioned we put a lot of effort into activities, so hope you can change this mark to a five out of five at some point. Thanks.

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Review of
Park View Care Home with Nursing
from J S (Wife of Resident) published on 3 April 2024

Submitted via Website • Report

Overall Experience

My husband was admitted to Park View Care Home with Nursing in January 2024, having spent nearly 6 months in hospital, after suffering a severe stroke in August 2023 which left him paralyzed on one side of his body and unable to swallow. He has several other incapacitating health issues which also need

to be consistently monitored. His care needs are therefore high and since becoming a resident the care he has been receiving from the nursing staff is exceptional. Not just from the wonderful nursing staff, but from the quality and maintenance team also, who have ensured that he has everything in his room to meet his specific accommodation needs. The home itself is of a very high standard with lots of extra activities and events for residents. This is by far an exceptional Care Home in all respects.

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Review of
Alexandra Nursing Home
from Andy B (Son of Resident) published on 26 March 2024

Submitted via Website • Report

Overall Experience

My dad has now settled at The Alexandra Nursing Home, initially, he was in the Brambles Unit, but following a care review, he has moved to the Brooklands Unit. Since his move last year, he is much happier in his surroundings with a lovely bright en suite room. He does not wish to engage with other residents

and activities as he is a private person who is happy in his own room and enjoys being taken outside into the garden.
I cannot praise the staff highly enough in Brooklands, the manager and his team are attentive and my dad gets on extremely well with all the caring staff and is well-liked and respected by them. As a very doting son who cares very much for my dad, it is very encouraging and stress-free knowing that he is being cared for and his needs and requirements are seen to.

Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

We loved reading your review because your lovely words picked up on many elements of our company ethos. We are proud that you have entrusted the care of your father to the Alexandra team. The team at our Brooklands Unit are brilliant, and it is their pleasure to take away stress and put your mind at ease - knowing your dad is in the safe hands of a team that is passionate about the kind of care they deliver. Once again, thanks for the review.

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Review of
Alexandra Nursing Home
from Kathryn D (Daughter of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

My mum has been in the Brooklands unit since November 23. Since her admission, I have noticed such an improvement in my mum's wellbeing and happiness and know that the staff have made her feel safe, supported and included in activities. The staff have also provided support to me through regular communication

via email, phone calls and face-to-face. I also love seeing all of the posts on the online page which show a wide range of activities that she is a part of.
I could not thank the home enough and highly recommend it.

Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

This is a lovely review that we want to thank you for. It is important for my wonderful care team to know how appreciated they are by friends and family of residents. Kindness is at the very heart of our values. Backed up by rigorous in-house training, we take great pride in delivering what we believe to be the best care service in Poulton! and surrounding areas. We are so happy that your mum is thriving under our care. Once again, thank you for taking the time to review the Alexandra.

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Review of
Park View Care Home with Nursing
from D R (Relative of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with the care home. Staff are always polite and helpful. Temperature in the home is always warm.

Reply from Adam Purnell, Group Quality and Assurance Manager at Park View Care Home with Nursing

Thank you for your kind review. We take great pride in continually improving our care service, so please talk to our managers about where you think we can convert some of your four-out-of-five scores into a five-out-of-five. We are always curious to find out what family members think about our home and what aspects can be improved.

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Review of
Alexandra Nursing Home
from L M (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

My mum is a resident at the Brooklands unit. She has mixed dementia and macular degeneration.
The staff at Brooklands are caring and extremely sympathetic with my mum's needs. I am happy with the care that she receives. I am kept up to date with any change in her medication, behaviour and well-being.

I feel it is resident-focused, trying hard to keep her independent with her feeding.

Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

Thank you very much for your insightful review. As you may be aware, our staff training is comprehensive and carried out by a superb in-house training team. This means that lovely care our team is well equipped to deal with conditions such as those your mum has. That means the team can deliver suitable care that is tailored to each individual, such as your mum. We are passionate about the high levels of quality care we deliver. Once again, thanks for these kind words.

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Review of
Alexandra Nursing Home
from Sonya F (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

My mum is a resident of Brooklands Unit and has not been at the home for too long, just since October last year. Mum suffers from Lewy Body Dementia, and this has been challenging for us as a family as well as for her to come to terms with. One gentleman and all his staff on the Brooklands unit have

been so patient and understanding with us and Mum, to ensure that Mum has settled in her new home, and we are so happy that the care she needs and receives is met, with kindness and compassion. I cannot fault the whole team at Alexandra; thank you for looking after our mum, we know that she appreciates this herself and would also want to thank you all in her own way if she could.

Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

We were delighted to receive your review because it is from the heart. It's gratifying for the team to know that their compassion and care are so well appreciated. Your mum has settled very well into the home and it is lovely to have her here. Once again, thank you.

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Review of
Park View Care Home with Nursing
from E C (Friend of Resident) published on 19 March 2024

Submitted via Postal Card • Report

Overall Experience

I have had no complaints from the residents when I have visited them. They seem to be well-fed and looked after. The bedroom is always clean and tidy, also the lounge and dining room. There is always someone to answer any queries or concerns. Medical needs are always seen to. Any problems we are informed

about them. They always celebrate special events with special meals or events e.g. Easter, Halloween, Bonfire Night.

Reply from Kelly farrington, Group Marketing Manager at Park View Care Home with Nursing

Thank you so much for your review. We appreciate the time taken to write this. We are currently looking to employ another activities person to bolster this area of our care delivery.

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Review of
Alexandra Nursing Home
from Mags C (Wife of Resident) published on 6 February 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident at the Alexandra Care Home with Nursing for almost two years. He suffers from Lewy Body Dementia. He is in the Brambles Unit. In all that time I have never seen anything untoward. Every member of the staff is absolutely amazing. Caring for anyone with Dementia is extremely

challenging. The nursing staff, the caring staff, the cooks and the cleaners work under tremendous pressure. Never once have I seen anything but kindness, caring and compassion from all the team. Thank you for the tremendous work you all do.

Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

Thank you for taking the time to comment, Mags. There has been a massive amount of hard work going into the Brambles Unit over the last few months. The team we have in place is fantastic and they do read these comments. We are privileged and humbled to look after the residents in Brambles. Thanks again!

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Review of
Alexandra Nursing Home
from John L (Husband of Resident) published on 5 February 2024

Submitted via Website • Report

Overall Experience

Since my wife was moved from the Brooklands unit to the Brambles Unit at the Alexandra Nursing Home I have noticed a marked change in the unit for the better from when she started to the present time, staff appear more relaxed, the unit appears to be more happier place. The staff are courteous and friendly

to me and those who visit my wife.

Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

Thank you for your kind words. The Brambles unit manager asked me if I'd pass on my thanks for your comments on here. It means a lot to her and the team.

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Care Homes Owned by Bayswood Care Group in Lancashire

Bayswood Care Group Locations in Lancashire (2)

Bayswood Care Group Reviews in Lancashire (49)

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Park View Care Home with Nursing

Park View Care Home with Nursing

Park View Care Home with Nursing

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Alexandra Nursing Home

Park View Care Home with Nursing

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Alexandra Nursing Home

Park View Care Home with Nursing

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Park View Care Home with Nursing

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