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Care Homes Owned by Stockton Care Ltd in Cleveland & Teesside

5.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Stockton Care Ltd in Cleveland & Teesside

Stockton Care Ltd Locations in Cleveland & Teesside (2)

 

2 Care Homes owned by Stockton Care Ltd in Cleveland & Teesside

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Primrose Court Nursing Home

South Road, Stockton-on-Tees TS20 2TB 

8.1 2 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 54 Rooms
Cherry Tree Care Centre

South Road, Norton, Stockton-on-Tees TS20 2TB 

2.5 18 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Mental Health
  • 42 Rooms

Stockton Care Ltd Reviews in Cleveland & Teesside (20)

5.3
Stockton Care Ltd has a Group Review Score of 5.3 (5.280) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Stockton Care Ltd must have a Review Score.

Overall Experience

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Review of

Cherry Tree Care Centre

from M N (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum went in October 2024 until February 2025. She had complex medical needs which I felt the Care Home was not set up to deal with. She was their 1st oxygen-dependent resident.
The food served was constantly cold and as she became more incontinent she was left in wet clothing and bedding several times
which the family found her in.
The room was barely cleaned and my family were wiping the tray Mum used as the staff didn't touch it.
The shower was constantly unavailable due to no hot water or a broken boiler.
The activity staff were hardly seen and many of the activities on the board didn't happen.
The family did raise concerns and actions were taken but the general caretaking, keeping Mum clean was a big disappointment and the constant serving of cold food was a disgrace!

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Review of

Primrose Court Nursing Home

from Lisa R (Mother of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is currently in this nursing home and has been there for the last couple of months. The staff and management are all kind, welcoming, and extremely hard-working. My daughter suffers from paranoid schizophrenia which can be challenging at times however, since she has been living at Primrose
Court she has been safe and looked after extremely well.

Reply from Vinod Hukkeri, Director at Primrose Court Nursing Home

Thank you for your comments, we thank the staff at Primrose Court, who are doing an excellent job.


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Review of

Primrose Court Nursing Home

from Michael P (Father of Resident) published on 30 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son had been a resident at Primrose Court for almost four years he suffered from schizophrenia and several severe physical illnesses. For the last five months of his life, he was bed-bound double incontinent and unable to feed himself.
Unfortunately, he died at the home after a lifetime of suffering,
fortunately, he could not have been cared for more professionally. The staff without exception from the owners, administration, catering, laundry, cleaners, carers and nursing staff were supportive and friendly.
As parents, we have been treated with respect by the cheerful staff. We have witnessed big improvements to the standard of care given to all the residents under often very trying circumstances.

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Review of

Cherry Tree Care Centre

from Rebecca L (Daughter of Resident) published on 11 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum spent a short time in Cherry Tree Care Centre, I can honestly say that she received exceptional care. The staff are amazing, they engage with the residents and treat them like their own family. The home is clean and tidy and doesn't smell and that is a big thing in my eyes. Care plans
were put in place as soon as my mum arrived, she was assessed straight away and they contacted the relevant people to make sure she had the right care and equipment. They looked after my Dad whilst visiting my mum and made sure he was ok at such a difficult time in our lives. Thank you to each and every one of you, I couldn't wish for my mum to be anywhere else.

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Review of

Cherry Tree Care Centre

from Sarah H (Daughter-in-law of Resident) published on 24 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member speaks of a very good experience within this care home during her recent respite stay. Staff are attentive and fast-acting. Plenty of staff at hand which was one of the main points I looked for when looking for my mother-in-law's stay. Food looked lovely and nutritious and any queries
I had as a family member were addressed and attended to in a fast and safe manner. Will be recommending to family and friends and will 100% be using this service again for further respite stays.

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Review of

Cherry Tree Care Centre

from Rosemary H (Friend of Resident) published on 2 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed by the changes made to Cherry Tree Centre since the new manager came. The new furniture, colours to doors has made such an improvement to the overall atmosphere in the home. The staff appear to be more relaxed and happy since the new manager and I feel that there is a great
effort to respond to individual needs and to respect the privacy of individual residents.

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Review of

Cherry Tree Care Centre

from P L (Sister of Resident) published on 31 May 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are really good with everyone and will help you if you need it. The only problem I have is the turnover of carers. They seem to be one gone and one come every week so it is hard to have good communication with them and at times they seem very thin on the ground.

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Review of

Cherry Tree Care Centre

from William K (Brother of Resident) published on 20 May 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been very helpful towards ourselves. My sister's care is very good and she is extremely happy. The home is always clean and tidy.

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Review of

Cherry Tree Care Centre

from Karl O (Son of Resident) published on 4 May 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone very helpful from the minute you walk in the door. All the staff have made improvements to my mum's wellbeing since her arrival.

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Review of

Cherry Tree Care Centre

from June F (Wife of Resident) published on 6 April 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems very happy and settled and I am happy that he is safe and secure and being well looked after.

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Review of

Cherry Tree Care Centre

from Jayne M (Friend of Resident) published on 6 April 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Cherry Tree a nice friendly place, the residents look well cared for and the rooms are clean and tidy.

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Review of

Cherry Tree Care Centre

from L R (Daughter of Resident) published on 6 April 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Cherry Tree in September 2017 since then I find the staff extremely helpful and supportive towards my mother, she seems to have settled quite well and although we miss her I know she is in good hands.
A big thank you to all the staff for making my mum feel right at home!

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Review of

Cherry Tree Care Centre

from John B (Nephew of Resident) published on 6 April 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A bright, clean care home with pleasant and helpful staff. Home from home atmosphere.

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Review of

Cherry Tree Care Centre

from Edna L (Resident) published on 9 November 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful.

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Review of

Cherry Tree Care Centre

from Jenny K (Resident) published on 9 November 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at Cherry Tree Care Centre since June 2017 I moved from another care home.

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Review of

Cherry Tree Care Centre

from Sue M (Daughter of Resident) published on 22 September 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home with very caring and astute management with carers who go above and beyond expectations to keep mum (who isn't an easy person) happy and contented.
I feel totally relaxed knowing mum is warm, looked after and well fed.

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Review of

Cherry Tree Care Centre

from Sandra B (Daughter of Resident) published on 15 September 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into the foyer you are greeted by happy residents and care staff. The manager is always full of smiles and chatty as is the admin lady. The home is always bright and smells fresh. My mum is happy as larry since she moved.


She is happy and she socialises more as its lovely that

she can sit in the foyer and interact. I can't praise all the staff enough from the cleaners up to the manager. Thank you Cherry Tree for making my mum's life happy, which in turn makes ours happy too.

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Review of

Cherry Tree Care Centre

from M D (Resident) assisted by family/friend published on 1 August 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some days I like it and some days I am low and want to go somewhere else.

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Review of

Cherry Tree Care Centre

from Denise C (Daughter of Resident) published on 10 May 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was apprehensive about needing full-time care but the staff here have been so welcoming and caring to her and to us her family.
The meals and afternoon teas are lovely.
My mam is safe, secure and happy.

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Review of

Cherry Tree Care Centre

from Cheryl W (Daughter of Resident) published on 11 April 2016

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a special place this is, so happy kind and caring. Mum went into Cherry Tree Care Home for 3 weeks respite starting 13/2/16 and from day one mum was made to feel welcome and at home straight away. The staff are unbelievably caring, kind and very understanding. We as a family can't thank the staff
enough, we all felt at ease when we left mum to come home, which when in this situation is hard to find. Mum came home for 10 days and struggled, mum has now returned to the home for more respite which may become permanent. This will now not be a worry for us as she will be returning to her home away from home. A home to be proud of.
Thank you everyone.

Reply from Kevin Husband, Home Manager at Cherry Tree Care Centre

Thank you for taking the time to leave us a review. It is lovely to hear feedback that your family always feel welcomed into Cherry Tree and that you find the staff to be kind and considerate. We strive to create a relaxed and enjoyable living environment for our residents and we are pleased this has been your experience.


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Stockton Care Ltd in Cleveland & Teesside

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