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Care Homes Owned by Kay Care Services Ltd

  • Care Homes Owned by Kay Care Services Ltd
Kay Care runs care homes offering the very highest standard of care in the North East of England.

The care given is full of compassion, warmth and kindness by staff who are highly experienced and qualified.

The environment is homely and residents are encouraged to be as independent as possible and retain their individuality. Staff help them to continue with their interests and hobbies and start new ones if they wish.

All food is prepared on the premises by their chefs using fresh ingredients. Residents are given a range of options. Staff serve hot and cold drinks throughout the day, and water is constantly replenished in bedrooms and lounges.

Kay Care Services Ltd Locations (2)

 

2 Care Homes owned by Kay Care Services Ltd

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Hepscott Care Centre

Choppington Road, Hepscott, Morpeth NE61 6NX 

8.3 23 reviews
"My husband went to live at Hepscott Care Centre after an incident at home I soon realised it was impossible for me to meet his needs, and…"   Read all 23 reviews
Location Type Care Home

Hepscott Care centre in Morpeth, Northumberland, offers person-centred care for older people who require personal care. The warm and welcoming home is run by a team of enthusiastic and experienced staff members; who are there to ensure that the care… Read more about Hepscott Care Centre

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 40 Rooms from £895 / week
Haydon View Residential Home

North Bank, Haydon Bridge, Hexham NE47 6NA 

5 reviews
"Haydon View care staff provide a very caring environment. The staff respond to my mother's needs in ways that show they understand her.…"   Read all 5 reviews
Location Type Care Home

Haydon View Care Home is set in a quiet area of Haydon Bridge overlooking the village and beautiful views of the Northumberland countryside. Haydon View was rated "Good" by CQC in August 2015. Haydon View welcomes and actively encourages residents… Read more about Haydon View Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 27 Rooms

Kay Care Services Ltd Reviews (28)

Reviews Posted for members of Kay Care Services Ltd

Overall Experience

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  • 11
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  • 0
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28
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Review of

Hepscott Care Centre

from M W (Wife of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to live at Hepscott Care Centre after an incident at home I soon realised it was impossible for me to meet his needs, and most importantly I could not keep him safe. All of the staff have been exceptional and they have got him to smile again. We now spend quality time together and I
am no longer afraid for his well-being. The team assured the residents they are no trouble at all and that nothing is a bother for them (even us visitors). They treat everyone with respect, kindness, smiles on their faces and a reassuring voice. My hubby and I now have a future together thanks to all who work tirelessly at Hepscott Care Centre.

Reply from Sasha House, Operations Manager at Hepscott Care Centre

Thank you very much for taking the time to leave such a positive review! We are delighted that your husband has settled in so well and that you are happy with the care provided! From the team at Hepscott


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Review of

Hepscott Care Centre

from D S (Relative of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring toward residents and very friendly. They are gentle in their communication with her and ask for her choices rather than making decisions for her. They involve her in activities and suggest she sit with other residents in order to engage in conversation. They are kind.
The room
is very sparsely decorated and cold during the day as the curtains are very thin and not lined. The wardrobe is not that stable and could topple on a resident if the doors are pulled rigorously. There is only a chair to discourage guests to her room. Her personal bathroom supplies keep disappearing from her en-suite and her clothes are not returned from the laundry.

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Review of

Hepscott Care Centre

from Nicola W (Daughter of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been at Hepscott for a couple of months and is settling in well. The staff are friendly, helpful and approachable. When we have had an issue (washing of missing items) it has been resolved to our satisfaction.

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Review of

Hepscott Care Centre

from Anne T (Niece of Resident) published on 15 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 94-year-old aunt has been a permanent resident for 6 months. She is very well looked after and cared for. The staff are all really lovely and they treat her with dignity and consideration. The management seem to have a real commitment to providing a safe and comfortable environment with regular activities
and events for both residents and relatives. The home is bright and welcoming. I've stayed and had lunch with my aunt a few times and the food is delicious. I can't thank the staff enough for their patience and kindness towards my aunt while doing such a physically and emotionally demanding job. It's obviously more than a job to them but a real vocation.

Reply from Allyson Edney, Operations Manager at Hepscott Care Centre

Thank you for your review. It is a pleasure looking after your aunt.


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Review of

Hepscott Care Centre

from Stephen S (Son of Resident) published on 24 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While maybe not the best in appearance, Hepscott Care Centre is a safe and friendly place pf residence where my mum is well cared for. The staff are dedicated and caring and treat residents with warmth and respect.

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Review of

Hepscott Care Centre

from Gillian M (Daughter of Resident) published on 26 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Second occasion to use the facility. Have been impressed with the standard of care from the staff. Compassion and a friendly, reassuring manner shown to my father and myself. Covid safety measures adhered to. Understanding of Dads needs. Dad was clean, well-fed, cheerful and relaxed when we visited.
All enquiries were dealt with promptly. We would be happy and reassured if/when Dad needs further care at the care home.

Reply from Emma Balingbing, Registered Manager at Hepscott Care Centre

Thank you for your kind words regarding the care your Dad has received whilst staying with us. I will pass your comments on to the staff, and we look forward to your Dad visiting in the future.


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Review of

Haydon View Residential Home

from P C (Friend of Resident) published on 7 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are wonderful, with seemingly infinite patience. I don't know how they do it. It's a pity more advanced patients couldn't be separated more from new arrivals, but it's an old, adapted building. I don't know how often they get to sit out in the summer, I don't think there is anywhere for them
to walk outside. Residents lack stimulation, weekly activities seem to be limited to half an hour of armchair exercises and half an hour of pat dog visit. Occasionally the local school comes up and the Methodist Church visit at festival times. There is usually a calm atmosphere. The staff, however, are all very special, they do an impossible job with cheerfulness and forbearance. I admire them.

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Review of

Haydon View Residential Home

from P K (Daughter of Resident) published on 4 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff brilliant, caring and really helpful with any problems.

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Review of

Haydon View Residential Home

from Judith A (Daughter of Resident) published on 21 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a very good care facility but falls down due to lack of staffing. All staff give 100% plus while working. Residents are treated extremely well with individualised care appropriate to their needs. Unfortunately, there appears to be a lack of activities for residents, a very necessary commodity.
My mother is certainly happy living here.

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Review of

Haydon View Residential Home

from E D (Daughter of Resident) published on 9 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haydon View care staff provide a very caring environment. The staff respond to my mother's needs in ways that show they understand her. Their gentle caring ways allow her to relax and not become distressed. The home itself is a relaxing environment, providing quiet spaces and company, but most importantly
choice.

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Review of

Haydon View Residential Home

from P M (Daughter of Resident) published on 8 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haydon View have provided care for my Mum and Dad for the last four months. It gives me peace of mind to know their needs are being met with such high standards of care and professionalism. The home creates a family feel for the residents and it truly is a home from home. Staff are friendly, good-humoured
and professional, engaging with residents and giving them a high level of care for their health needs too. They know the residents who live there as individuals.

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Review of

Hepscott Care Centre

from T F (Son of Resident) published on 13 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother while not happy in care is well looked after.
As she needs to be in a care home I am very happy at how she is treated and looked after.
A big thank you to the staff.

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Review of

Hepscott Care Centre

from H C (Brother of Resident) published on 20 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, my sister received proper care and attention at all times. I am very happy with the environment she is in and happy with the staff, food and care she receives.

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Review of

Hepscott Care Centre

from John H (Brother of Resident) published on 20 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for 6 months. During which time I have visited regularly and I have always found her to be cheerful and well groomed. All her needs have been met adequately. I have always found the staff to be helpful.

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Review of

Hepscott Care Centre

from John G (Son of Resident) published on 17 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of the Hepscott Care Centre in Morpeth for a number of years. During that time she has always been treated with the utmost care and attention. The staff continue to carry out a sometimes difficult job in a very humane and professional manner. My mother is content, which
says it all to me4. Well done to all concerned.

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Review of

Hepscott Care Centre

from P B (Husband of Resident) published on 17 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been surprised and pleased with the standards maintained by the staff at Hepscott Care Centre. The atmosphere is very friendly. One of the most important aspect of the care is the attention to detail, however small.

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Review of

Hepscott Care Centre

from D D (Niece of Resident) published on 15 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always had a warm welcome on my arrival. Staff always say hello.
I am always informed if needed to be on any changes. He always enjoys his food and always drinks in his room as he prefers to sit in there.
They always check on him. He is happy so that makes us happy.

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Review of

Hepscott Care Centre

from Linda B (Daughter of Resident) published on 15 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and very happy living at the home.
The staff treat her with dignity and respect.

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Review of

Hepscott Care Centre

from Anthony T (Son of Resident) published on 15 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, everything is excellent.

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Review of

Hepscott Care Centre

from Charles W (Brother of Resident) published on 11 December 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly welcome by staff on arrival.
All areas very clean and rooms although small and cosy.
Food is good and plenty of variety, most importantly, staff we have met show caring ways.
Only negative is limited parking within the grounds.

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Awards / Recognitions (0)

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Frequently Asked Questions about Kay Care Services Ltd

How many Care Homes does Kay Care Services Ltd own?

Kay Care Services Ltd own 2 Care Homes.

Which Kay Care Services Ltd Care Homes have the highest review score?

Hepscott Care Centre & Haydon View Residential Home have the highest review score.
Kay Care Services Ltd in Northumberland

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