Each Other Care in Lancashire | 5 Care Homes

Review of
Highfield Hall Care Home
from C B (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

A comfortable home and a happy place to reside in,
Activities for the residents are presented well and provide a variety of interesting experiences, catering for all involved.
Friendly staff;
I have found the staff approachable at all times and most helpful, even when I haven't requested help they

are there to assist me.
Food could be improved, hence the four star award.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you for your thoughtful feedback. We're pleased to hear that you find our home comfortable and welcoming, and that the variety of activities and our friendly staff have contributed to a positive experience. We truly value your input regarding the food, and I want to reassure you that we are in the process of implementing a new menu to further enhance the dining experience. We appreciate your patience and are committed to continuously improving in all areas to make this a place where everyone feels at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from R M (Son of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Both my mother and father have resided at Highfield. Dad sadly died some 12 months back, his care was excellent, and we were fully supported in that time. I was with him in the home till the end. Mum continues in the home, and the level of care has not ceased to be that of excellence.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

It's reassuring to hear that your father received such excellent care, and that you were fully supported during that time. It's wonderful to know that your mother continues to receive the same high level of care at Highfield Hall. Please don't hesitate to reach out if you need any further assistance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from N S (Friend of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

An excellent care home. Where staff is brilliant and caring and kind. Its managed very good, good service provided and looks after their client. Enough activities to keep them engaged and happy. Clients treated with respect and given them home like environment. their safety is top of their priority.

Can't ask for more. A good care home in my opinion.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for your kind and thoughtful review. We are truly grateful for your positive feedback. Our team is committed to providing the highest level of care, and it's wonderful to hear that you've noticed the dedication, respect, and kindness we aim to offer. We also take great pride in ensuring a safe and engaging environment for all our residents. Your recognition means a lot to us, and we're glad to know that you feel confident in the care we provide. Thank you once again for your trust and support-it truly motivates us to continue doing our best every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from Julie H (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Having a parent in a care home is tough going for any family. My dad was at Highfield hall for almost 4 years. The team are caring and compassionate, and the key ingredient is a wonderful lady called Michelle Southern who leads the team. She provided us with reassurance, guidance, empathy, professionalism

and support through numerous health issues. She always knew and understood all my dad's health care needs, always seeking ways to improve life for my dad. She looked after me and my sister at every step of the way. It was clearly evident that all the team look to a particular member of staff for guidance and with good reason.
My dad's key carer was the most compassionate, caring person I have ever met. My dad's eyes lit up when she came in the room. She shared funny stories and treated my dad so beautifully. Sometimes it is the little gestures that made the biggest difference in the world.
Thank you for making us feel part of a family in the last days of my dad's life. Forever grateful.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are so grateful to have had the privilege of caring for your dad. The team are truly dedicated to providing the best care possible, and it's wonderful to hear how much their support meant to you and your family. We'll always cherish the opportunity to have been a part of your dad's life, and we appreciate you taking the time to share your experience. Wishing you and your family peace and comfort.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from William M (Husband of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

I could not be more than happy with the care my wife has received since becoming a resident at Highfield. I always feel a family atmosphere in the home, to me I have peace of mind knowing my wife's is safe, well fed and her dignity is well respected. Highfield is clean all throughout the building, the

staff are very friendly and helpful if I have any questions regarding my wife's care. The home has great entertainment getting the residents to join in where possible, from days out, to inhouse entertainment. She has been settled in Highfield from day one which speaks volume for the home. Thanks to everyone, I know how hard you work to make Highfield a safe and happy place for the residents and families when they visit their loved ones.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for your kind words. On behalf of myself and my team, we are truly grateful for your positive feedback about the care and environment at Highfield Hall. We're so happy to hear that your wife has settled in well and feels at home. It means a great deal to know she is safe, well-fed, and treated with dignity-values we hold dear. We also appreciate your comments on the cleanliness of the building and the friendliness of our staff. Our team takes pride in creating a welcoming atmosphere, and we're glad that our efforts to engage and entertain the residents have made a difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Preston Glades Care Home
from Ruth W (Wife of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

My husband has been in the dementia unit for over 2 years. His complaint has got worse in that time but I feel he would be helped if staff could sit in the lounge sometimes and talk to the residents. I am aware that they are busy but talking to the residents is important.
He has had an awful lot of

his clothes lost, including slippers, T-Shirts, socks, jumper and worst of all his teeth have gone missing. I regard this as careless and have talked to the manager about it on more than one occasion. She is very understanding and has put measures in place to try to stop this happening.
The home has improved since new management took over, in cleanliness and decorations. Also the atmosphere is friendly and approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Preston Glades Care Home
from J C (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Mum moved into Preston Glades Care Home September 2024 and I was pleasantly surprised how well and quickly she settled in after moving out of another home as suffers from Alzheimer's Dementia. The staff on the ward have welcomed both mum and family. Mum seems happier in her own way. Fully recommend

Preston Glades as a Care/Nursing home for any family member.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Preston Glades Care Home
from G R (Respite Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Very warm and clean, all the staff are lovely. It was very nicely decorated at Christmas with a lovely tree. The meals smell nice too, my brother goes once a month for respite and I don't know how we would manage without them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from Kay T (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We are absolutely delighted with everything at Highfield Hall Care Home. It is clean, bright and airy and very welcoming upon entry. The staff are absolutely amazing, so friendly and helpful and there are always plenty of staff around. They all go over and above in their work and it is a pleasure to

visit mum. The rooms are lovely with plenty of room and an ensuite. There is plenty of entertainment with something for residents to join in with every day. It is the nicest care home I have been to view and I can't recommend it enough. Thank you to everyone at Highfield Hall for giving me the piece of mind, knowing that mum is safe and well cared for. There aren't any words which could express how delighted I am that mum is lucky enough to be a resident at Highfield Hall.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for your kind and heartfelt words. We are very grateful for your feedback and are so pleased to hear that your experience at Highfield Hall Care Home has been so positive. It's wonderful to know that the environment, team members, and overall care have brought you peace of mind. Our team works tirelessly to create a welcoming and caring atmosphere, so it's incredibly rewarding to hear that their efforts are making a difference. We feel privileged that your mum is a part of our community, and we will continue to do everything we can to ensure she is well cared for and enjoys her time with us. Thank you again for your lovely review of our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Ash Brook
from B C (Daughter-in-law of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

The staff are very friendly, that was the first thing we noticed when first visited. They do lots of different activities and also take the residents out often which is great. My father-in-law is very settled and happy which is a great relief for us. Very happy with White Ash Brook and would certainly

recommend it.

Reply from Rachel Johnson, Head of Communications at White Ash Brook

Thank you for taking the time to review our shared home community here. We're so proud of the adventures we take our residents on each week and how we're here to support growth, opportunity and adventure. It's an honour to care for your Father-in-Law and thank you for sharing your thoughts with others who may be curious about life in our shared community here at White Ash Brook.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from C M (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

It truly is Home from Home. My mum is so happy, she is settled, very well cared for and enjoys the company of all the team at Highfield Hall Care Home. Couldn't ask for anything more, they always go above and beyond my expectations.

Reply from Rachel Johnson, Head of Communications at Highfield Hall Care Home

Thank you so much for taking the time to write about your positive experiences at Highfield Hall. We are here to support individual needs so you and your loved ones can enjoy new challenges and experiences in this chapter of life, whilst being fully supported in our warm and friendly shared home community. It's a pleasure to welcome you into our home and look after your wonderful Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Preston Glades Care Home
from Mandy S (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My Mum moved into Preston Glades residential dementia unit at the end of October 2024. The care and dedication provided are outstanding. Mum has improved both physically and mentally. She has settled in so well thanks to the caring staff. There is a true and warm family atmosphere at Preston Glades

that has benefited Mum and our family in so many ways. Thank you all so very much.

Reply from Rachel Johnson, Head of Communications at Preston Glades Care Home

Thank you for taking the time to review our home for others who may be curious to find out what life is like here at Preston Glades. It's an absolute pleasure to care for your mum and offer her meaningful experiences each day. Thank you for being a valued part of our shared home community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from Anthony J (Son of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

I have found Highfield Hall to be very welcoming and treated with respect. My mum who is a resident here is well cared for along with other residents so that is a huge comfort to me. All round they do a wonderful job which you could not ask for anything better. Thank you.

Reply from Janet Aspden, Registered manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. We are delighted that you are very happy with the care your mother receives at Highfield Hall. This will be passed on to the staff team who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Preston Glades Care Home
from S L (Daughter of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

Just put my Mum in this home and I have to say I'm pleasantly surprised at how quickly she has settled in. The manageress and staff are lovely and it's been a very easy transition. I would certainly recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from Tracey Marie M (Daughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

We are extremely happy with all the staff and caregivers at Highfield Hall, they treat my mother with dignity and respect, they spend time with her and have developed a trusting relationship, they are responsive to her needs with dementia and she particularly enjoys all the activities they provide including

days out. I live in Italy and can't get to see her on a daily basis but knowing that she is in such good hands and in good company with the other residents is priceless and gives the whole family peace of mind, thank you all so much for your care and kindness, it's greatly appreciated.

Reply from Janet Aspden, Registered manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. We are delighted that you are very happy with the care your mother receives at Highfield Hall. This will be passed on to the staff team who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Ash Brook
from Linda K (Wife of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

When my husband had to go into care, I was devastated. I felt bereft. I'd looked around many care homes and was not happy with what I found. That was until I found White Ash Brook! What a refreshing, happy place it is. From my first enquiry to my husband going, they (the staff) could not have made it

any easier. We are both looked after, not just him. My well-being is as important as my husband's. He is looked after very well and is smiling again. The home is light and airy with outside space, and the staff are always available to speak to. Any issues are sorted immediately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Ash Brook
from Sally S (Daughter of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My mum was admitted as part of the discharge to assess the process. She was at White Ash Brook for 17 nights before she passed away. The staff were lovely and treated my Mum with compassion and dignity in the last few days of her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from David G (Nephew of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My uncle stayed here in June 2024. This was for respite cover. The facilities were fantastic with plenty of room. I was very impressed with the arranged activities throughout the week which included trips out. The main thing that I would like to comment upon is the attitudes of the staff. The staff

were brilliant. They clearly had knowledge of my uncle's history and there was good evidence that they had learned a lot about him. Staff having time for my uncle is brilliant. I have now booked another respite period for him. Man, thanks to all at Highfield Hall.

Reply from Janet Aspden, Manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. We are very pleased that you were impressed with the facilities and staff at Highfield Hall, who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded, your feedback will be passed onto the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
White Ash Brook
from G C (Son of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and professional. The management is reassuring. Overall a very caring environment with lovely staff.

Reply from Rachel Johnson, Head of Communications at White Ash Brook

Thank you for taking the time to share your thoughts about our wonderful shared home. We're honoured that your loved one chooses to live with us and are pleased that they are happy here. We will pass your feedback on to our valued team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Highfield Hall Care Home
from M S (Son of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care given to my Mother. The staff are very good and the facilities are also very good. Cleanliness and quality is also excellent. I have no complaints.

Reply from Janet Aspden, Registered manager at Highfield Hall Care Home

Thank you for taking the time to provide us with such positive feedback. We are very pleased that you are very happy with the care your Mother receives at Highfield Hall. This will be passed on to the staff team who work hard to ensure our residents receive high-quality, patient-centred care, it is always nice to see their efforts rewarded.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Each Other Care in Lancashire

Each Other Care Locations in Lancashire (5)

Each Other Care Reviews in Lancashire (224)

Highfield Hall Care Home

Highfield Hall Care Home

Highfield Hall Care Home

Highfield Hall Care Home

Highfield Hall Care Home

Preston Glades Care Home

Preston Glades Care Home

Preston Glades Care Home

Highfield Hall Care Home

White Ash Brook

Highfield Hall Care Home

Preston Glades Care Home

Highfield Hall Care Home

Preston Glades Care Home

Highfield Hall Care Home

White Ash Brook

White Ash Brook

Highfield Hall Care Home

White Ash Brook

Highfield Hall Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers