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Care Home Owned by Each Other Care in London

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Each Other Care in London

Only the locations & reviews in London for Each Other Care are showing below.

View the details of all 11 locations (with 580 reviews) owned by Each Other Care

Each Other Care Locations in London (1)

 

1 Care Home owned by Each Other Care in London

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Ladyville Lodge Care Home

Fen Lane, North Ockendon, Upminster RM14 3PR 

9.7 38 reviews
"I have found the caring nature of the people that work at Ladyville Lodge to be excellent. They all know the names and varied personalities…"   Read all 38 reviews
Location Type Care Home

Welcome to Ladyville Lodge, a warm and welcoming place that residents and staff call home. Ladyville Lodge is a family-owned purpose-built home that provides round-the-clock residential, dementia and respite care situated in North Ockenden.   Headed… Read more about Ladyville Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • 44 Rooms from £1,525 / week

Each Other Care Reviews in London (38)

9.3
Each Other Care has a Group Review Score of 9.3 (9.332) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Each Other Care must have a Review Score.

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Review of

Ladyville Lodge Care Home

from Kim T (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the caring nature of the people that work at Ladyville Lodge to be excellent. They all know the names and varied personalities of their residents. There is a warm atmosphere at the home. The activities and visits are varied, enabling many of the residents to go out and/or experience different
activities within the home.

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Review of

Ladyville Lodge Care Home

from Maggie N (Wife of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Ladyville for 3 years. The actual home has a very friendly and homely feeling, nice bright rooms and comfortable lounge and dining room. The staff are excellent. Very caring and professional with the residents' best interests at heart. Very happy with his care.

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Review of

Ladyville Lodge Care Home

from A C (Daughter-in-law of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, staff fab, everyone can't do enough for the residents and families alike. Always something going on for residents, trips out, singers and other entertainment. Can't fault it. And when Mum gets unwell, they are really on the ball.

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Review of

Ladyville Lodge Care Home

from Stephen C (Son of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for. Staff are all nice. Food looks lovely. Mum knows she needs care and knows it is the best home locally. Nursing staff on call all the time. Would recommend. Mum has met some lovely residents and refers to them as her new friends. Staff are always willing to listen, nothing is too
much trouble. Caring and considerate of family feelings.

Reply from Rachel Johnson, Head of Communications at Ladyville Lodge Care Home

Thank you for taking the time to share your Mum's experience in our shared home. We're delighted that she's settled and is enjoying this chapter with friends old and new. It's a pleasure for you both to be part of our community here at Ladyville.


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Review of

Ladyville Lodge Care Home

from J C (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a few hiccups over the past, but things have really improved. The staff are friendly and listen when I need them too, I feel my mum is very looked after with care and her needs are met medically.

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Review of

Ladyville Lodge Care Home

from C A (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been so caring, helpful and accommodating. Yes there are tweaks that could be improved on, but they are working really well with all the improvements coming together at the home. The garden party was just wonderful and enjoyed by all. There are lots of daily activities and they have
entertainment on a regular basis as well as organising outings. Please continue with these, as it's so important for the well-being of the residents. The kitchen staff and chefs are wonderful and work really hard to provide delicious home-cooked meals. Residents may just require some help/assistance with eating the food. The staff also listen to any concerns family members may have and give you their time in a very busy environment and we appreciate all you do, so a massive thank you.

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Review of

Ladyville Lodge Care Home

from C F (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy at Ladyville, she has been here for quite a few years now including lockdown. It's a very caring home and kind, Mum is treated with dignity. She has her favourite carers that she has a laugh with! She said the food is good, her favourite is breakfast! Mum enjoys the singers that come in
and lately enjoys sitting out in the courtyard.

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Review of

Ladyville Lodge Care Home

from Tracey W (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff across all areas are very welcoming. Always happy to help with anything and welcome you warmly to the home. The medical and care staff stay on top of all my father's needs. I feel comfort in knowing my father is not just well looked after and safe but is also part of the welcoming home-from-home
environment.

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Review of

Ladyville Lodge Care Home

from Jane P (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring. Facilities are good with plenty of activities. Rooms comfortable. Would certainly recommend Ladyville Lodge Care Home if you are looking for residential care for a friend or relative.

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Review of

Ladyville Lodge Care Home

from Janet P (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has always been well looked after, the staff are very friendly yet professional. The staff always seem to bring the best out of my Mother. Whilst she has been staying in Ladyville, she has been taken out on various trips, to local landmarks and garden centres. Ladyville organise singers and the
like to visit the facility, and I often see photos on social media of my Mum up dancing, this makes me very happy.
Thank you Ladyville for all your care and attention.

Reply from Rachel Johnson, Head of Communications at Ladyville Lodge Care Home

Thank you so much for your kind words. We're so pleased to see that your Mum is enjoying her stay with us and achieving her goals and aspirations. Thank you for being a valued part of our shared home community.


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Review of

Ladyville Lodge Care Home

from Roy J (Son of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken a while after my mother's sad passing to write this, but in the short time my mum stayed at Ladyville (4 months) I could not fault the care and attention she received.
From the initial enquiry to her eventual stay, everything was done professionally and with Mum's utmost care in mind.
I
would thoroughly recommend Ladyville.

Reply from Rachel Johnson, Head of Communications at Ladyville Lodge Care Home

Thank you for your kind words. It was a pleasure to support your Mother in our shared home here at Ladyville and we send you our very best wishes.


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Review of

Ladyville Lodge Care Home

from Deb O (Daughter of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had the best time today with my mum and all her friends at the Ladyville Christmas Party. Everyone who works there is so kind and makes you feel so welcome. It was a really lovely day, and I feel so happy with Mum's care. Highly recommend Ladyville.

Reply from Lauren Shaw, Marketing Manager at Ladyville Lodge Care Home

Thank you so much for your kind words, Deb. We are delighted to hear you are so happy with your mum's care and that you are made to feel so welcome in our home - we will pass on your great feedback to our team.


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Review of

Ladyville Lodge Care Home

from K C (Power of Attorney of Resident) published on 29 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We made the difficult decision to move our loved one to a care home and we could not be happier with our choice of Ladyville Lodge. The moment we walked in there was a real feeling of tranquility, warmth and kindness.
The manager and the whole team are extremely professional, caring, and attentive
to residents' needs and know every person very well. Any queries are managed quickly and effectively.
The new manager has implemented renovations to Ladyville - looking excellent!
The bedrooms are lovely, the lounge has a great community spirit, and the dining experience is amazing! Little touches such as linen tablecloths and flowers on the tables really make the residents feel special. Food is freshly prepared and cooked on-site and is always of very high quality, balanced and nutritious. The care, dignity, and happiness of residents is at the heart of everything. Our loved one is so happy, in her words 'this place is lovely, it's just how I imagine Heaven will be'.
Thank you Ladyville!

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Review of

Ladyville Lodge Care Home

from V H (Daughter of Resident) published on 14 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three years ago we had to make the heartbreaking decision to place my mum into care, after careful research we found Ladyville Lodge which offers the kind of care Mum needed and although the initial process was traumatic we realised that Ladyville Lodge was the best place to deal with all Mum's needs.
The staff have always been kind and professional and with many being long-term caregivers it says much for the ethos of the home.
We have always found the management and staff very caring towards Mum and the food is always cooked fresh and seems very tasty.
Where possible the residents can take part in activities and join in the functions within the grounds.
Finally we would like to add that we have always been very happy with the care Mum receives at Ladyville Lodge from all the staff in what must be at times very difficult and trying circumstances.

Reply from Lisa Valentine, PR and Communications Manager at Ladyville Lodge Care Home

Thank you so much for taking the time to leave us such a lovely review. We're so pleased that your mum has been happy with us and that our dedicated teams continue to work to the high standard expected.


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Review of

Ladyville Lodge Care Home

from Lynn O (Daughter of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the door everyone was very welcoming.
The carers are always happy, smiling and helpful.
It’s a good feeling knowing you can walk away knowing your mum is being looked after.
Although I feel it could do with a bit of modernisation, it makes up for it with caring
staff.

Reply from Maxine Hall, Registered Manager at Ladyville Lodge Care Home

Thank you so very much for your review. This is exactly the feeling I want everyone to have when they walk into Ladyville Lodge. The refurbishment is underway but, as you can imagine, it is going to take some time given the size of the home.


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Review of

Ladyville Lodge Care Home

from C P (Sister-in-law of Resident) published on 7 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law spent two months here recently and he loved it. Lovely large room, not luxurious but rather have basic room with five star care. The staff in particular, from The receptionist to the carers through to management- I felt they really cared for him. The staff feel like one big family
here.
The food was excellent and my brother in law (who has learning difficulties) was treated with kindness, respect and great patience - nothing was too much trouble.
Set in beautiful grounds, we really felt that he was in great hands.
Thoroughly recommend Ladyville Lodge to anyone looking for a place for their loved one.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thank you for taking the time to leave us such a lovely review!


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Review of

Ladyville Lodge Care Home

from Lynn S (Daughter of Resident) published on 7 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, friendly, and "upbeat" care home.
Staff are extremely friendly.
They show love and support to residents.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thank you so much for taking the time to leave us a lovely review and for all your support of Ladyville lodge.


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Review of

Ladyville Lodge Care Home

from Sarah C (Daughter of Resident) published on 6 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum had Alzheimer's and came to Ladyville Lodge Care Home from hospital for end of life care. I cannot speak highly enough of the care she received. Family members were made extremely welcome and communication and nursing were superb. It was extremely comforting to be able to spend so much time
with Mum and to see her treated as if she was their relative by the staff. Ladyville Lodge is set in a lovely location, so it is a peaceful and tranquil place for residents and visitors. As a family, we are extremely grateful for the wonderful care and support for Mum and us all during such a difficult and sad period.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thankyou so much for taking the time to leave us such a lovely review and for your support to Ladyville lodge.


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Review of

Ladyville Lodge Care Home

from A G (Niece of Resident) published on 8 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of our auntie at the end of her life.
Thank you for all the care and support.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thankyou for taking the time to leave us a review, I will ensure your comments are passed on to the staff.


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Review of

Ladyville Lodge Care Home

from P G (Nephew of Resident) published on 3 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Ladyville Lodge was extremely professional at all times. Very caring and explained the care she needed. We were very happy to leave her in Ladyville Lodge, the care she received and the family were made very welcome.
Thank you for your care, at such a sad time in our lives.

Reply from Lianne Parkin, Registered Manager at Ladyville Lodge Care Home

Thankyou for leaving such a lovely review, Your comments will be passed to the team.


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