Which Walden Care Care Homes have the highest review score?

Broome Park Nursing Home & Holywell Park have the highest review score.

Walden Care | 2 Care Homes

Review of
Holywell Park
from Tim B (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

In my mind what sets Holywell Park apart is that it has the feeling that it is the residents home first of all. In this respect the staff are very professional and caring, but also have an informality when they are mixing with the residents, chatting, joking and showing a real interest in them.
The

activities schedule at Holywell is very comprehensive and varied with activities most days. Mum is wheelchair bound and being at Holywell means that she has been able to go out on trips with the other residents every month.
The home has an active Facebook page which is regularly updated with photos and videos. This feed regularly includes images of Mum getting involved in a whole range of activities and really enjoying herself.
Seeing Mum smiling in these images, confirms our view that we struck lucky when we found Holywell and took the decision to let Mum move there last August.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you for taking the time to leave a review. We always view ourselves as guests in our residents' home and helping create a warm, friendly home atmosphere is integral to our purpose. We are delighted that you can see Mum enjoying the activities via Facebook.

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Review of
Broome Park Nursing Home
from M H (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Myself and our family are extremely grateful for the wonderful care given to my husband. When he was admitted to Broome Park he suffered with a brain tumour and coped bravely with the symptoms. Whenever I visited I observed the loving care and nursing administered to him and also to me and our families.

When he died, the night shift staff were sensitive and comforting to me. Thank you for your love and care at such a difficult time for us.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

So many thanks for taking the time to leave a review at such a difficult time for your family. We are pleased we were able to provide comfort and solace for you all.

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Review of
Holywell Park
from Jade L (Relative of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Our family member went to stay here for two week respite, but unfortunately with her condition getting worse and circumstances changing she will be staying.
The manger has been absolutely amazing, with all her help and support also every one of the staff are so lovely and friendly and have made everyone

feel
so welcome and accommodating to help her settle in. From the cleaners to chefs to entertainment girls, the carers and the receptionist is absolutely lovely we couldn't ask for better place for our loved one to be. They go above and beyond, the atmosphere is lovely and the home cleanliness is 10/10. We are so grateful for this beautiful home and that our loved one is here.
The care that is give is amazing.
Just want to say that the entertainment girls are just amazing, they make everyone laugh and the care and fun they give everyone in there is just incredible. Well done to every single staff member at Holywell Park Care Home. Thank you.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for leaving such a positive review, we are all delighted that you are happy with the care (and fun!) provided.

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Review of
Broome Park Nursing Home
from Ian C (Son of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother was very well looked after at Broome Park Nursing Home and always enjoyed her time here. Myself as a visitor have always been welcome and made my visits a happy time.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Many thanks for taking the time to leave us a review and we are pleased that you found us caring, friendly and welcoming.

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Review of
Holywell Park
from Christopher H (Husband of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

My wife arrived at Holywell Park on Friday 6 December, having previously been assessed by the manager. Over the weekend she was highly agitated and fell several times. On Monday 9 December the home arranged for her to be taken by ambulance to A&E, despite there being no physical injury, and said that

she was not welcome to come back, so effectively making her homeless. She was very unhappy there and while some of the staff treated her kindly it was a very sad short experience.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review and I am sorry that your experience was not what you had hoped. Unfortunately despite assessing residents before moving in it can be impossible to know the impact the move will have. We always understand this and work with patience and kindness to help this transition. We must ensure the safety of all within our care. We wish you and your wife nothing but the best moving forward.

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Review of
Holywell Park
from M B (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

A wonderful home full of dedicated staff committed to ensuring a caring environment for patients in the last years of their lives. I cannot speak to highly of the way they looked after my 97 year old mother, a sufferer from dementia.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us a review at this difficult time. Our residents are our second family and we will always be treated with the love and respect they deserve.

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Review of
Holywell Park
from Pauline C (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

The most welcoming staff were amazing despite the short stay due to travelling. A massive thank you for all you did.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review. Your feedback is important to help us improve our service.

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Review of
Holywell Park
from Gina R (Daughter of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

My dad went to Holywell on respite in July 2023 and ended up staying there. We visited many care homes before deciding on Holywell and without doubt the thing that makes this home stand head and shoulders above the rest was the absolute love care and attention the staff give to the residents.
The care

staff genuinely care. They are not simply doing a job. They go over and above and I have seen staff come to summer events on their day off and still look after the residents. Not because they have been told to or asked to but because they do genuinely have an affection for the residents.
Everyone at the home from kitchen and cleaning staff, the carers, nurses, admin staff and maintenance are friendly and kind. Dad's room is always immaculately clean.
Being a relative of a person at Holywell is like gaining a whole new family. There really is a family feel. They celebrate every residents birthdays and do their utmost to make their day special with cakes and presents.
The activities staff are amazing. They have planned activities every day. All residents are encouraged to join and they include those who maybe cannot get out of bed. Activities range from arts, crafts, games, live entertainment, baking, themed days, any national celebrations (Halloween etc.) sports, garden parties, BBQs, nursery kids visiting, days out, pamper days for men and women, animal visits. The list goes on. They have a whole year of activities planned. They take the time to find out what each resident enjoys and try to incorporate that too. Dad has Alzheimer's and it took him some time to settle in but the staff were patient with him. He is now very settled and is extremely happy at Holywell. I get to see glimpses of Dad's mischievous side where he is cheeky to the staff and at times winds them up which they all take in good spirit. The decision to put Dad in a home has been made so much easier by everyone at Holywell and I can genuinely relax in the knowledge that Dad is well looked after, safe and happy.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us a review. Your words embellish all we try to achieve at Walden Care and our Homes. Our family approach is central to all we deliver and each resident is cared for individually and with all the love and attention possible.

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Review of
Broome Park Nursing Home
from Debbie C (Daughter of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother has improved in health since being at Broome Park, she is very happy and the staff are lovely and look after her very well. We are so pleased with how mum's care is.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Many thanks for taking the time to leave us a review. We are delighted Mum is happy and feeling better under our care.

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Review of
Broome Park Nursing Home
from Gillian C (Sister of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

My brother, who is profoundly deaf and autistic, had to move from his previous care home where he had been for twenty-one months, very traumatic for an autistic patient but Broome Park Nursing Home have handled the transition brilliantly. He has settled very quickly and within five days, was telling

me how much better Broome Park was than his previous home.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Thank you for taking the time to leave a review. Caring for our residents as individuals with unique needs to make them feel safe and loved is an area we pride ourselves on. I am very happy that your brother has settled so well.

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Review of
Broome Park Nursing Home
from L T (Wife of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

I do not usually make recommendations for anything. The home is warm and comfortable. The patients are kept extremely safe.
The staff are friendly and very caring, alert to any issues.
There are varied activities and the patients are encouraged to join in.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Thank you so much for making an exception and leaving us a review, we do appreciate your time in doing this. Safety, comfort and joy in life are our priorities and we are thrilled that this is reflected in your comments.

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Review of
Holywell Park
from A B (Wife of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff are amazing, always positive, kind and friendly.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave a review. We are delighted that our staff go above and beyond across all areas.

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Review of
Holywell Park
from Annette H (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

Our Mum has advanced dementia and has been a resident at Holywell Park for over a year. As she has become frailer, her needs have increased. Our family experience of Holywell has been incredibly positive. Without a doubt, it is the amazing staff that makes Holywell so special. Every staff member is

professional, caring and understanding. They care for Mum and her family. We could not have gone through all the ups and downs of Mum's illness without them. Despite the many challenges, the staff face daily, they always remain calm and positive. We cannot thank them enough for the love and care they all give to our mum.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us a review. Caring for Mum and all our residents is an honour and privilege, and our aim is always to make her life as happy as possible. It is wonderful that you see this reflected.

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Review of
Broome Park Nursing Home
from J J (Brother-in-law of Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience

Since the time of our brother being cared for in your home, the care and ongoing requirements have been of the highest quality. Always helpful and very understanding in times when the visits are not good due to his condition. Care and cleanliness of him excellent, well done in such difficult situations.

We thank you for everything.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Many thanks for taking the time to share your feedback. We are delighted that your brother is settled and that you are all happy with the friendly and clean home environment.

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Review of
Broome Park Nursing Home
from Andy T (Son of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

I find visiting my mum a wonderful experience. It is a great environment for her and the staff are excellent. I have no worries about where my Mum is and always leave with a smile.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Thankyou so much for taking the time to leave us a review. It is wonderful that Mum is so happy here and that you enjoy your visits to our gorgeous Home.

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Review of
Broome Park Nursing Home
from Kevin N (Son of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother is being cared for in a friendly, compassionate and caring manner. Everywhere is clean and looked after, as always the social activities are excellent which makes for a happy environment.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Thank you for taking the time to leave us a review. It is wonderful to hear about the caring and compassionate attitude that our staff embrace and that all her needs are met to such a high standard

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Review of
Holywell Park
from J R (Daughter of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

No words can be put together about Holywell Park Nursing Home. You are amazing, all of you caring and thoughtful. Always have time to chat with me about everything. Dad's care is excellent in every aspect. The social side of things is all singing all dancing, the residents are really happy, and love

seeing all of you get up to via social media, well done.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave us a review and we are delighted that your feedback is so positive.

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Review of
Holywell Park
from D H (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

My mum was in the home for seven weeks. I/we found the staff warm and friendly. Nothing was too much trouble. I found the staff kind and respectful to my mum.
There was a cheerful jolly atmosphere, and the residents seemed content and happy.

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Review of
Broome Park Nursing Home
from Anne D (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

This is a first-class home, with very wonderful people, always there for you, nothing is too much trouble, and all needs are met. I hope I can find a place just like this one if needed.

Reply from Lynn Grafham, Regional Director at Broome Park Nursing Home

Many thanks for taking the time to leave such a positive review. We are delighted that we were able to give Mum a happy, purposeful life during her time with us.

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Review of
Holywell Park
from C K (Daughter of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been here for over a year now. The staff are lovely and so supportive. My dad really enjoys the activities, such as day trips. The staff do a great job of keeping me up to date at all times and the nurses are always checking up on any changes in health. I feel he is safe which is very important

to me.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you very much for taking the time to leave a review. We are so pleased that Dad is happy and enjoying all we have to offer at Holywell Park.

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Care Homes Owned by Walden Care

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Walden Care Reviews (83)

Holywell Park

Broome Park Nursing Home

Holywell Park

Broome Park Nursing Home

Holywell Park

Holywell Park

Holywell Park

Holywell Park

Broome Park Nursing Home

Broome Park Nursing Home

Broome Park Nursing Home

Holywell Park

Holywell Park

Broome Park Nursing Home

Broome Park Nursing Home

Broome Park Nursing Home

Holywell Park

Holywell Park

Broome Park Nursing Home

Holywell Park

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