Walden Care in Kent | 1 Care Home

Review of
Holywell Park
from Tim B (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

In my mind what sets Holywell Park apart is that it has the feeling that it is the residents home first of all. In this respect the staff are very professional and caring, but also have an informality when they are mixing with the residents, chatting, joking and showing a real interest in them.
The

activities schedule at Holywell is very comprehensive and varied with activities most days. Mum is wheelchair bound and being at Holywell means that she has been able to go out on trips with the other residents every month.
The home has an active Facebook page which is regularly updated with photos and videos. This feed regularly includes images of Mum getting involved in a whole range of activities and really enjoying herself.
Seeing Mum smiling in these images, confirms our view that we struck lucky when we found Holywell and took the decision to let Mum move there last August.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you for taking the time to leave a review. We always view ourselves as guests in our residents' home and helping create a warm, friendly home atmosphere is integral to our purpose. We are delighted that you can see Mum enjoying the activities via Facebook.

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Review of
Holywell Park
from Jade L (Relative of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Our family member went to stay here for two week respite, but unfortunately with her condition getting worse and circumstances changing she will be staying.
The manger has been absolutely amazing, with all her help and support also every one of the staff are so lovely and friendly and have made everyone

feel
so welcome and accommodating to help her settle in. From the cleaners to chefs to entertainment girls, the carers and the receptionist is absolutely lovely we couldn't ask for better place for our loved one to be. They go above and beyond, the atmosphere is lovely and the home cleanliness is 10/10. We are so grateful for this beautiful home and that our loved one is here.
The care that is give is amazing.
Just want to say that the entertainment girls are just amazing, they make everyone laugh and the care and fun they give everyone in there is just incredible. Well done to every single staff member at Holywell Park Care Home. Thank you.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for leaving such a positive review, we are all delighted that you are happy with the care (and fun!) provided.

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Review of
Holywell Park
from Christopher H (Husband of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

My wife arrived at Holywell Park on Friday 6 December, having previously been assessed by the manager. Over the weekend she was highly agitated and fell several times. On Monday 9 December the home arranged for her to be taken by ambulance to A&E, despite there being no physical injury, and said that

she was not welcome to come back, so effectively making her homeless. She was very unhappy there and while some of the staff treated her kindly it was a very sad short experience.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review and I am sorry that your experience was not what you had hoped. Unfortunately despite assessing residents before moving in it can be impossible to know the impact the move will have. We always understand this and work with patience and kindness to help this transition. We must ensure the safety of all within our care. We wish you and your wife nothing but the best moving forward.

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Review of
Holywell Park
from M B (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

A wonderful home full of dedicated staff committed to ensuring a caring environment for patients in the last years of their lives. I cannot speak to highly of the way they looked after my 97 year old mother, a sufferer from dementia.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us a review at this difficult time. Our residents are our second family and we will always be treated with the love and respect they deserve.

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Review of
Holywell Park
from Pauline C (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

The most welcoming staff were amazing despite the short stay due to travelling. A massive thank you for all you did.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review. Your feedback is important to help us improve our service.

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Review of
Holywell Park
from Gina R (Daughter of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

My dad went to Holywell on respite in July 2023 and ended up staying there. We visited many care homes before deciding on Holywell and without doubt the thing that makes this home stand head and shoulders above the rest was the absolute love care and attention the staff give to the residents.
The care

staff genuinely care. They are not simply doing a job. They go over and above and I have seen staff come to summer events on their day off and still look after the residents. Not because they have been told to or asked to but because they do genuinely have an affection for the residents.
Everyone at the home from kitchen and cleaning staff, the carers, nurses, admin staff and maintenance are friendly and kind. Dad's room is always immaculately clean.
Being a relative of a person at Holywell is like gaining a whole new family. There really is a family feel. They celebrate every residents birthdays and do their utmost to make their day special with cakes and presents.
The activities staff are amazing. They have planned activities every day. All residents are encouraged to join and they include those who maybe cannot get out of bed. Activities range from arts, crafts, games, live entertainment, baking, themed days, any national celebrations (Halloween etc.) sports, garden parties, BBQs, nursery kids visiting, days out, pamper days for men and women, animal visits. The list goes on. They have a whole year of activities planned. They take the time to find out what each resident enjoys and try to incorporate that too. Dad has Alzheimer's and it took him some time to settle in but the staff were patient with him. He is now very settled and is extremely happy at Holywell. I get to see glimpses of Dad's mischievous side where he is cheeky to the staff and at times winds them up which they all take in good spirit. The decision to put Dad in a home has been made so much easier by everyone at Holywell and I can genuinely relax in the knowledge that Dad is well looked after, safe and happy.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us a review. Your words embellish all we try to achieve at Walden Care and our Homes. Our family approach is central to all we deliver and each resident is cared for individually and with all the love and attention possible.

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Review of
Holywell Park
from A B (Wife of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff are amazing, always positive, kind and friendly.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave a review. We are delighted that our staff go above and beyond across all areas.

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Review of
Holywell Park
from Annette H (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

Our Mum has advanced dementia and has been a resident at Holywell Park for over a year. As she has become frailer, her needs have increased. Our family experience of Holywell has been incredibly positive. Without a doubt, it is the amazing staff that makes Holywell so special. Every staff member is

professional, caring and understanding. They care for Mum and her family. We could not have gone through all the ups and downs of Mum's illness without them. Despite the many challenges, the staff face daily, they always remain calm and positive. We cannot thank them enough for the love and care they all give to our mum.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us a review. Caring for Mum and all our residents is an honour and privilege, and our aim is always to make her life as happy as possible. It is wonderful that you see this reflected.

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Review of
Holywell Park
from J R (Daughter of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

No words can be put together about Holywell Park Nursing Home. You are amazing, all of you caring and thoughtful. Always have time to chat with me about everything. Dad's care is excellent in every aspect. The social side of things is all singing all dancing, the residents are really happy, and love

seeing all of you get up to via social media, well done.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave us a review and we are delighted that your feedback is so positive.

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Review of
Holywell Park
from D H (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

My mum was in the home for seven weeks. I/we found the staff warm and friendly. Nothing was too much trouble. I found the staff kind and respectful to my mum.
There was a cheerful jolly atmosphere, and the residents seemed content and happy.

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Review of
Holywell Park
from C K (Daughter of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been here for over a year now. The staff are lovely and so supportive. My dad really enjoys the activities, such as day trips. The staff do a great job of keeping me up to date at all times and the nurses are always checking up on any changes in health. I feel he is safe which is very important

to me.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you very much for taking the time to leave a review. We are so pleased that Dad is happy and enjoying all we have to offer at Holywell Park.

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Review of
Holywell Park
from D H (Daughter of Resident) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience

With a rocky start with my dad's arrival and with all the help and support from the staff he doesn't want to be anywhere else (and that is saying a lot). It is lovely going in and visiting because we are always greeted with a warm welcome and smiles. The activities they do have got my dad active and

taking part, something he would not have done before. My mind is at peace knowing he is well cared for, clean, tidy, well watered and fed (he loves the food). But most of all he is happy!

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you for taking the time to leave us a review. We are delighted Dad is now so happy and settled here in his new home.

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Review of
Holywell Park
from M F (Niece of Resident) published on 15 November 2023

Submitted via Postal Card • Report

Overall Experience

I am more than happy with my aunt's care. She has now settled in well and I can't think of any complaints whatsoever.
All the staff are friendly and kind and although we have only been connected to Holywell Park since the end of August, staff are now recognising us when we arrive.
Overall a very

good care home for my aunt. The food must be very good as my aunt is notoriously a finicky eater and she says the food is nice!

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review, we are delighted that your aunt has settled in so well and that you are always greeted with a smile.

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Review of
Holywell Park
from Diana S (Wife of Resident) published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience

My husband was a resident in Holywell Park for about 14 months before passing away recently. Throughout his stay, he was treated with the utmost courtesy and respect even if he was being difficult. His dignity was always maintained and his personal hygiene was attended to excellently. Staff in all departments

were unfailingly patient, sometimes under considerable pressure. With my limited knowledge of care homes, Holywell was in my opinion first rate.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for leaving us a review under such painful circumstances. We are pleased that we were able to provide the best care for him during his 14 months with us.

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Review of
Holywell Park
from Sally L (Daughter of Resident) published on 11 August 2023

Submitted via Website • Report

Overall Experience

My mum has only been resident for 2 weeks, but from the moment I went to view I knew it was a good place. All the staff are happy and smiling, they greet every resident as a dear friend and in fact they probably are as every member of staff I have asked has been there for at least 9 years. They all

love their jobs and the residents. Nothing is too much trouble. The home is a beautiful old house set in stunning grounds with lovely views, which I prefer. Mum has settled well, for which I am grateful as they can cater to all her future health/nursing care as needed. All the activities and outings are a bonus too and everyone is encouraged to participate. Keep up the good work. It is a 5-star hotel, in fact probably better than that.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thankyou so much for leaving such lovely feedback. We are so pleased that you are happy and Mum has settled so well. We are enormously proud of our home and team.

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Review of
Holywell Park
from P B (Son of Resident) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience

My father was admitted to the home from an assessment right after hospital treatment with a view to long term care. He's been looked after very well and his committed his carries were very nice. Myself and my family feel very happy about him being in the house and the carers have removed a lot of the

worries about looking after my father.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review. We are delighted that you are happy with Dad's care.

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Review of
Holywell Park
from C M (Sister of Resident) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience

Staff always polite, considerate and very helpful. Nothing appears to be too much trouble.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave a review. We are delighted you are happy with our team.

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Review of
Holywell Park
from Alex B (Son of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience

I am so happy that we were lucky enough to find this beautiful home.
The staff are amazing and we feel really happy that Mum is so safe and wonderfully cared for.
It is a very difficult decision to make, but with the support of the home, it makes things a lot easier.
The building is very stately

and very clean and tidy, the grounds and position are stunning.
Everybody I have met there on my visits are so friendly and caring. Always laugh and are so lovely towards the residence. The choice of endless food is amazing, it is like sitting in a restaurant. The staff work so incredibly hard and get the feeling that the whole operation is managed very well.
We would like to thank each and every one of you for looking after Mum and the care you offer to her.
Thank you so much.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave us a review and we are delighted that Mum feels safe and well cared for. Our team is truly dedicated to ensuring our residents live a wonderful life with us.

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Review of
Holywell Park
from Mike H (Son of Resident) published on 16 June 2023

Submitted via Postal Card • Report

Overall Experience

We have found Holywell Park to be friendly and welcoming. All the staff care ably for the residents. We are reassured that the residents are in a safe environment with constant care and nursing. The range of activities provided for the resident's entertainment is good and the staff support and engagement

is always kind.

Reply from Lynn Grafham, Regional Director at Holywell Park

Many thanks for taking the time to leave us feedback. We are delighted that you find our home safe, friendly and welcoming.

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Review of
Holywell Park
from O G (Wife of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience

New, but so very happy with the carer for my husband.

Reply from Lynn Grafham, Regional Director at Holywell Park

Thank you so much for taking the time to leave a review and we are delighted that you are happy with the personalised care we provide.

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Care Home Owned by Walden Care in Kent

Walden Care Locations in Kent (1)

Walden Care Reviews in Kent (41)

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