Autograph Care Group in Lincolnshire | 1 Care Home

Review of
Monson Care Home
from Christian M (Son of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

It was a difficult decision for my parents to go into care due to dementia. They both ended up in Monson about six months ago. The thing that stands out the most is the genuine care, dignity and respect of the management and staff. You can tell that they truly care for their residents and they are always

prepared to go the extra mile. The everyday kindness is ever present. Furthermore the management are very responsive in contact with families and both provide information and answer questions very quickly. Big thanks to the special and exceptional staff of Monson!!

Reply from Charli Angeloni, Deputy Manager at Monson Care Home

Thank you very much for those kind words, It has been a pleasure getting to know your whole family and caring for your parents. I will ensure this review is passed over to the team. We do pride ourselves on the high standards of care we deliver and appreciate your kind comments.

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Review of
Monson Care Home
from G B (Son of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

I have experience of a number of care homes and Monson is by far the best in all aspects, a very welcoming home, with friendly and efficient staff. The home always looks clean and well-organised. There is always something going on to keep the residents entertained.
Communication with the team is always

good and very prompt, both by phone call and email. The staff are always happy to discuss any issues when I visit.
The most noticeable thing about the home is how calm the environment is, in comparison to other care homes.
I would not hesitate to recommend Monson to other people wanting short or long-term care.

Reply from Anna Pacyna, Home manager at Monson Care Home

Thank you so much for your review and the kind words said. We are glad that all our hard work has not gone unnoticed. Our teams work tirelessly to ensure that our home is welcoming, clean and well-organised.

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Review of
Monson Care Home
from I B (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I visited my mother today, it was her birthday. I was most impressed by the level of care and activity that had been organised. The afternoon tea was a nice thought and included all the other residents, for once my mum was the centre of attention. I had a fabulous visit today and look forward to my

next. Thank you Monson for looking after my mum.

Reply from Anna Pacyna, Manager at Monson Care Home

Thank you so much for your lovely review. We are very pleased that your mother enjoyed her special birthday tea, and that you could all participate. She definitely deserved it.

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Review of
Monson Care Home
from Matthew D (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Dad is very well cared for and the home is very active in organising stimulating and fun activities, outings and visits from local schools, therapy animals and musicians. I feel he's in the best of hands at this delicate stage of life and couldn't be happier with his care.

Reply from Charli Angeloni, Deputy Manager at Monson Care Home

Thank you very much for a wonderful review, we will ensure this is passed on to the team. We do try to provide active and engaging activities and have a fantastic team who support this throughout our home. We are happy to be caring for your dad and appreciate your comments.

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Review of
Monson Care Home
from Janet D (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Monson for 8 years and has enjoyed the best of care. All the care staff are very attentive and always treat my mum with respect and compassion. The home offers a wide range of healthy and tasty food and the home has a clean and welcoming environment. A variety of activities

are offered to keep the residents engaged and mentally/physically stimulated.

Reply from Adam Welsh, Commercial Director at Monson Care Home

Many thanks for your lovely comments. Your mother is a joy to look after, always the life and soul of our care home. I will pass on your comments to all of our staff, who I am sure will appreciate them as much as I do.

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Review of
Monson Care Home
from Jackie D (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Monson since July.
It is a hidden gem in the area. I was instantly struck by how lovely the spacious en-suite bedroom was and the hotel vibe of their restaurant and spacious lounge.
All the staff are so caring and friendly from the reception team through to the senior

team and manager.
As a family, it was a difficult decision to make to find a home for my mum who was struggling with bereavement and dementia. But I am constantly saying how lucky we were to find this one!
A special shout out to one of the ladies who is the most amazing activities co-ordinator!
Thank you
Jackie

Reply from Anna Pacyna, Home Manager at Monson Care Home

Many thanks for such kind comments - whilst we're a bit biased, we think we have the best activities co-ordinator in Lincoln.

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Review of
Monson Care Home
from C S (Son of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

In my experience, Monson Care Home
is second to none. My mother has been there for 14 months and the care and support they give her is just amazing, she speaks English but is Italian and with dementia it's a challenge but they rise to it 100%. Can't speak more highly enough
of the management and

staff. Keep the good work up Monson Care Home.

Reply from Anna Pacyna, Home Manager at Monson Care Home

Many thanks for such a wonderful review. We will pass it on to the team.

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Review of
Monson Care Home
from Sarah B (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My dad has been here for 4 weeks for emergency respite. He leaves tomorrow, so I wanted to let people know about this care home. Anyone who rates this facility any less than 5 stars is not seeing what I have. As a carer I have worked in some homes that I wouldn't want my dogs in nevermind parents. From

the first day there were several staff members that came and welcomed my dad. Took him to his own room. This room was immaculate. The care and dedication the staff give to each and every individual in their care is second to none. They are very friendly to us visitors too and can me and my brother a meal so we could eat with our dad which was such a lovely touch. I loved seeing activities taking place and how well everyone took part. I highly recommend this care facility. To all the staff, including cooks, cleaners and the washing team thank you so much for everything you have all done, to contribute to my dad being able to come home.

Reply from Anna Pacyna, Home Manager at Monson Care Home

Many thanks for such a wonderful review, we're delighted with your comments and will ensure they're passed to the staff team.

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Review of
Monson Care Home
from C S (Respite Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

A warm welcome and introduction to staff and some of the residents. Shown around the residence more fully during the following day and activities available if so inclined. Free to use general rooms or to stay in own room if wished.

Reply from Anna Pacyna, Home Manager at Monson Care Home

Thanks so much for your kind comments. Our activity co-ordinator works really hard to make sure there is always something engaging for our residents

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Review of
Monson Care Home
from Sarah J (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

My mother was discharged from hospital to an Assisted Recovery Bed at Monson Care Home, and is now in short-term care at the home whilst we plan for the future. My mum is a different person since coming to the home. She is settled, calm and content, and this is all down to the amazing care she receives.

The home is clean, cheerful and full of life. Mum joins in all the activities planned by the amazing staff, and we have no doubt in recommending the home and all the staff.

Reply from Joanne Varey, Activities Co-ordinator at Monson Care Home

Thank you very much for your lovely comments, I will pass these onto the staff. Your mother is a joy to be around, she is very helpful and enjoys joining in with all the activities and chatting to the other residents, with whom she has made friends with. She has settled in very well becoming part of the Monson family, which is a testament to our staff and lovely residents.

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Review of
Monson Care Home
from R C (Friend of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

My friend speaks highly of his care when he is in for a short stay or a longer stay, he compliments the staff for their attention to detail, the food and the frequency of tea and biscuits. Cheerful staff and very obliging, nothing is too much trouble, he especially enjoys the musician, the animal visits,

and the sing songs, all credit to the entertainment manager.

Reply from Joanne Varey, Activities Co-ordinator at Monson Care Home

Thank you for your lovely comments, they are very much appreciated, and we will be sure to pass on your feedback. The whole of our team work very hard to make sure that all our visitors feel welcome and at home, sometimes the small things, like a cup of tea, are what stand out the most. You are welcome to visit us anytime.

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Review of
Monson Care Home
from Sue V (Daughter of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

Our father was admitted here by chance after a referral from the hospital. He had suffered a breakdown caring for our mother who has dementia. The staff made a point of getting to know him quickly, they seemed to genuinely care for him as an individual and he recovered well with their help. After a

week we arranged for our mother to join him. On all our visits to Monson, we witnessed a homely, cosy atmosphere and the staff were always cheerful, helpful and patient, never appearing stressed or under pressure despite the challenges of caring for such a range of needs in the residents. They communicated well with us throughout our parents’ stay. We felt overall that they were very well looked after. Our Dad enjoyed the lunches provided but would have preferred a more substantial meal in the evening. Our parents are now back in their own home with daily carer visits, however, Monson Care Home would be high on our list when considering any future respite care or longer-term arrangement.

Reply from Anna Pacyna, Home Manager at Monson Care Home

Thank you for a wonderful review. I am pleased to hear of your positive experience with the team. We hope to see you again.

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Review of
Monson Care Home
from Keith W (Son of Resident) published on 11 January 2024

Submitted via Postal Card • Report

Overall Experience

Mum was admitted with a very warm welcome and booking in was efficient.
Staff have always been very friendly.
Telephone enquiries have been dealt with promptly.

Reply from Anna Pacyna, Home Manager at Monson Care Home

Thank you for your kind comments - we will pass your compliments on to the staff team.

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Review of
Monson Care Home
from Steven S (Respite Resident) assisted by family/friend published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

I always enjoy my stay. The staff are very hard workers and are all so kind. The food is lovely, they cater for my dietary needs so well. All who work here are a pleasure to be with. Thank you for looking after me and making my stay so enjoyable.

Reply from Nikki Ayliff, Operations Manager at Monson Care Home

Thank you for your kind review of the care and support you received at Monson.
It will be a great pleasure to share this with the hardworking team in the home - we look forward to welcoming you again in the near future.

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Review of
Monson Care Home
from G K (Son of Resident) published on 26 October 2023

Submitted via Postal Card • Report

Overall Experience

Excellent facilities. Cleanliness, hygiene and facilities are all quality. Staff are always patient and can't do enough to help service users and visitors. My mum would be happy to return here if required in the future.

Reply from Susannah Barker-Milan, Home Manager at Monson Care Home

Thank you for such kind comments about the team at Monson and it was a delight to care for your lovely mum. You know where we are if you need any support in the future.

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Review of
Monson Care Home
from Vanessa W (Daughter of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience

We have been extremely happy with the care and support Dad received during his time at Monson Care Home. The staff have always been really attentive and friendly and have also been supportive of our family too. We cannot thank them enough.

Reply from Susannah Barker-Milan, Home Manager at Monson Care Home

Thank you for your kind comments about the care we provided to your dad. It was a pleasure to get to know both your dad and your mum, such a lovely couple.

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Review of
Monson Care Home
from Isabel A (Wife of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience

I found Monson Care Home to be friendly, caring and supportive. The manager and her team were always most helpful with any issue raised.
Monson had a warm, happy atmosphere. They were always welcoming which gave me confidence that my dear husband was in a safe, caring environment with an excellent

manager leading an exceptional team with whom I could rely on implicitly to meet his every need.

Reply from Susannah Barker-Milan, Home Manager at Monson Care Home

Thank you so much for such glowing feedback, we appreciate your words so much. Caring for your wonderful husband was a pleasure and a privilege.

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Review of
Monson Care Home
from Julie S (Daughter of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience

My 92 year old Dad was admitted to Monson Care Home following a fall at home. It was a stressful and worrying time but from the moment we arrived the staff have been welcoming and reassuring. Everywhere is clean and modern from the comfy, cosy rooms, the spacious lounge and cafeteria-style dining room

to the beautiful outdoor areas. There are regular games, singalongs, and little challenges for the residents to take part in should they choose to. I particularly love the way all the staff take care to treat residents as individuals, getting to know their particular likes, dislikes and ways. Everyone is treated with affection and respect. The staff are busy of course, but whenever I have had any concerns about my Dad I've always felt like the staff have taken time to listen and to help. The manager is approachable leads by example - she and the whole team are not just doing a job, they genuinely care about their residents going above and beyond what might be expected.

Reply from Susannah Barker-Milan, Home Manager at Monson Care Home

Many thanks for such lovely feedback, particularly about our staff. I will ensure your kind words are passed on to them.
Best wishes,
Susannah

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Review of
Monson Care Home
from M L (Daughter of Resident) published on 29 August 2023

Submitted via Website • Report

Overall Experience

My mum's stay at Monson was happy, successful and excellent. The care provided is of a very high standard. Compassion, kindness and residents' welfare and security is at the heart of all the team. Transparent and honest communication - I trusted the staff completely and more importantly so did my mum.

My mum felt safe and secure. The whole team work tirelessly and should be reminded of their importance and quality. It was a humbling experience. The whole team (it really feels like a team operating and managing the home) give care with kindness and dignity. It is a wonderful environment everyone from administration team, catering, carers, nursing, IT and social work so hard and they seem to do so with grace and professionalism. I have no hesitation recommending this care home at the heart of Lincoln City. They are in my opinion the gold standard.

Reply from Susannah Barker-Milan, Home Manager at Monson Care Home

Thank you so much, for your very kind words, that are so appreciated and remind us all, why we do the job we do! Your mum was so lovely, and we are so pleased we were able to be part of her journey and be able to support her to return home. You know where we are if you should need us in the future.

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Review of
Monson Care Home
from Kent P (Son of Resident) published on 18 August 2023

Submitted via Website • Report

Overall Experience

My mother spent 4 weeks at Monson Care Home recovering from a hospital admission. She received nothing but excellent care and felt herself part of the family there very quickly. Staff at Monson are very caring of their guests and clearly have compassion and empathy for the residents and guests alike.

I always found the care and admin staff were readily available to discuss my mother’s day-to-day care and support to get her home again. They helped my mother regain confidence and mobility and encouraged her to achieve her goals for discharge home. I have nothing but admiration for this care home and the staff that make it what it is. - Excellent.

Reply from Susannah Barker-Milan, Home Manager at Monson Care Home

Thank you so much for such glowing feedback – your mother was an excellent example of someone focused on her goals and it made it so easy to encourage and support her, that combined with her being such a lovely lady. Thank you again and you know we are, if respite is required in the future.

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Care Home Owned by Autograph Care Group in Lincolnshire

Autograph Care Group Locations in Lincolnshire (1)

Autograph Care Group Reviews in Lincolnshire (83)

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