Autograph Care Group in West Yorkshire | 2 Care Homes

Review of
Inwood House
from Julie E (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We looked at a number of homes before choosing Inwood for our dad. We wanted him to be somewhere homely, welcoming, safe and caring and where we could visit freely and all feel at home. Inwood is just what we wanted! Although dad was only resident for a few months before he passed away, dad was really

well cared for and mum welcomed to visit and be part of the Inwood family. The home is bright, clean and cheerful and the staff are person centred, treating each resident as an individual.

Reply from Debi Mitchell, Business & Hospitality Manager at Inwood House

Many thanks for your kind comments - it was a pleasure caring for your dad, who is greatly missed by all the staff.

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Review of
Inwood House
from Robert D (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother became a resident on 02/01/2025 she has very quickly settled in thanks to your wonderful team. The whole process for contact, visits and admissions has been friendly and professional. All her needs have been identified and sorted. Thank you!

Reply from Debi Mitchell, Hospitality Manager at Inwood House

Many thanks for your kind comments - your mum is a pleasure to care for.

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Review of
Inwood House
from Zara M (Great-Niece of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Lovely, accommodating family home. My uncle is extremely happy at Inwood. Staff are friendly and welcoming. Care given is absolutely fabulous, we enjoy visiting as a family. Fun had by all, the activity coordinators are great and offer a variety of engaging and meaningful activities. Thank you to all

at Inwood.

Reply from Debi Mitchell, Hospitality Manager at Inwood House

Many thanks for your kind words, we will pass on your compliments to the team.

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Review of
Inwood House
from S H (Son of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

It has been a lovely place for mum taking the stress out of everyday living whilst she got better and stronger. Beautiful room, building, bright and cheerful, very clean in every area and friendly, professional staff. (special note for staff in the office and reception). Mum has loved the food and has

looked forward to her meal and put weight on for the first time in many years. "Well done Inwood"

Reply from Donna Henderson, Home Manager at Inwood House

Thank you for your kind comments - we will pass on your compliments to the staff teams.

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Review of
Walton Manor
from D L (Daughter of Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

My dad went into Walton Manor when Mum had a fall. He has dementia and cannot cope on his own. The staff were amazing, helping him to settle in. He is now there permanently and is so much more content than when he lived at home. He has much more social contact as well as activities available. The staff

pick up much quicker if he gets a water infection but he now drinks more so we have less issues.
Overall Dad is in better health and more content now at Walton Manor. The staff are very friendly and caring. We are delighted with his care.

Reply from Lisa Molloy, Deputy Manager at Walton Manor

Many thanks for your kind words & compliments - we will ensure the staff team are aware of your positive feedback.

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Review of
Inwood House
from A H (Son-in-law of Resident) published on 26 July 2024

Submitted via Website • Report

Overall Experience

My father-in-law moved into Inwood House on 8 July and in the short time that he's been here I've found the staff to be very helpful, polite and they help with everything. Keep up the good work.

Reply from Donna Henderson, Home Manager at Inwood House

Thanks so much for your kind comments - we will ensure this is passed to the staff. Many thanks, Donna.

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Review of
Inwood House
from alan t (Son of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

Both my Mum and Dad were at Inwood House from 2018, my Dad passed away in 2022 aged 96 and my Mum in February 2024 aged 99. Since they moved in they both enjoyed their time there, my Dad was always very enthusiastic about the food. I visited regularly and the staff, many of whom recognised me and were

always kind and helpful and went out of their way to make the visit meaningful for everyone. Before I chose Inwood House for my Mum, she had been discharged into other homes and when I visited, she usually pleaded for me to take her out. At Inwood the facilities were nice and the staff ratio meant my parents got the attention and interaction when they needed or wanted it, the staff all knew them personally by name. If my time comes when I need caring for I hope I can some somewhere like Inwood House.

Reply from Donna Henderson, Home Manager at Inwood House

Thanks for such lovely comments - the staff remember both your parents fondly, and I will pass on your compliments to them which they will appreciate

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Review of
Inwood House
from E M (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

All the staff are really friendly and welcoming. My dad has been in Inwood House for a year this month and he is still happy being there. Staff seem to genuinely care about the residents. My dad often mentions the carers do a good job of looking after him and he says that they understand his needs.

Reply from Donna Henderson, Home Manager at Inwood House

Many thanks for your kind comments - we will ensure they're passed to the staff who will be delighted see all their efforts have been recognised.

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Review of
Inwood House
from Elaine S (Daughter of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

I chose Inwood House after visiting 5 other care homes in Wakefield. I knew as soon as I walked in that it was the place for mum. The staff are so lovely and caring, mum talks about the care she receives and how the staff spend time with her. I attended a family event yesterday with the event's coordinator

and the community nurse, it was very informative and enjoyable, mum really enjoyed it, she introduced me to her friends and interacted with other residents' families. Mum's room has just been redecorated in the colour she chose and she is thrilled with it. Mum's happy so I am happy.

Reply from Donna Henderson, Home Manager at Inwood House

Many thanks for such kind comments - your mum is a really wonderful lady & we're delighted she feels at home & is enjoying her time with us. We will pass on your comments to the staff team. I know they will be happy that both you & Mum are so positive about everything they do.

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Review of
Walton Manor
from Martin J (Friend of Resident) published on 30 May 2024

Submitted via Postal Card • Report

Overall Experience

I visited Walton Manor last year with a friend to see her mother. On first impression was very good, felt warm, friendly with attentive caring staff. Most of the residents doing armchair exercises to music. The lady in charge was very attentive and extremely lovely with the residents and they were laughing

and really enjoying it. As a visitor the staff were very welcoming and I felt my friend's mum was very well cared for.

Reply from Helen Oldfield, Home Manager at Walton Manor

Many thanks for such kind comments - we will pass on your feedback to the staff. Jayne our Activities Lead is absolutely brilliant & there's always something fun happening in the home.

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Review of
Inwood House
from C M (Sister of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

Clean, comfortable, nice decor, friendly staff.

Reply from Adam Welsh, Commercial Director at Inwood House

Thank you for your kind words - we will pass on your compliments to the team.

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Review of
Inwood House
from Tony M (Son of Resident) published on 12 December 2023

Submitted via Website • Report

Overall Experience

My mother lived at Inwood House from August 2017 until her death recently in November 2023. She entered with mild dementia and moderate care needs, but over the years, both the dementia and her physical and medical needs increased significantly.
The staff at Inwood House were absolutely superb in

the levels of care, compassion and love that they showed to my mother throughout her entire period with them. As her care needs increased, and her ability to communicate suffered, they continued to treat her like a person and part of the 'Inwood family'. The account was taken at all times for her frailty and the necessary changes in her diet due to problems with swallowing.
During the last few weeks, when she was bedbound and had difficulty even drinking, she received near-constant care and attention. I could not have asked for a better environment for Mum to live with her dementia and, ultimately, to pass away.

Reply from Donna Henderson, Home Manager at Inwood House

Tony, thank you for such kind words. It was an honour to look after your mum and for you all to be part of the Inwood family. Your mum will be greatly missed by all. Your words will be shared with all of the team. Thank you.

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Review of
Inwood House
from D B (Brother of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

We are very impressed and pleased with the excellent care given to my sister at Inwood House, Horbury.
You will tell from the options marked below how we rate Inwood House, Horbury.
Thank you so much for everything.

Reply from Donna Henderson, Home Manager at Inwood House

Thank you for kind and positive words, these will be shared with the team at Inwood.

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Review of
Walton Manor
from W M (Daughter of Resident) published on 20 October 2023

Submitted via Website • Report

Overall Experience

My dad has received such lovely care over the years he has lived at Walton Manor but especially recently when he hasn't been in good health. The staff are caring, patient, understanding, and always find time for a chat with Dad which is really heartening as he spends a great deal of time by himself.

He feels safe, cared for, and content in his home.
Thank you to the wonderful Manor team.

Reply from Helen Oldfield, Home Manager at Walton Manor

Thank you for kind words, in particular about the staff - we will make sure this is shared with the team at Walton.

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Review of
Inwood House
from C B (Relative of Resident) published on 20 October 2023

Submitted via Postal Card • Report

Overall Experience

The care home is in need of decorating and repair in some areas.
The smell on some days makes your eyes water and is unacceptable in this day and age.
On the whole, staff are good and caring but basic hygiene sometimes lacking. Staff seen eating residents' meals from food trolley. Buzzers not answered

in a timely manner. Overall, not worth the high cost of care.

Reply from Donna Henderson, Home Manager at Inwood House

Thank you for your review, we’re sorry to hear your concerns about the home.

We have an extensive upgrade programme already underway which includes decorating the dining room, lounge area, selected bedrooms and general areas of the home. There have been updates sent to all relatives and residents about the ongoing work.

Thank you for your comment about the care staff, we are proud of the care and compassion they offer our residents.

We endeavour to maintain high standards of cleanliness at all times and are not aware of any issues being raised by other residents or their families. It’s disappointing that you’ve never raised this with us previously.

More than one resident may access our Nurse Call system at one time, meaning there may appear to be a prolonged tone on occasion. Our staff response times are generally excellent.

If you have any further concerns, management are contactable 7 days a week.

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Review of
Walton Manor
from Susan H (Daughter of Resident) published on 13 October 2023

Submitted via Website • Report

Overall Experience

All the staff have shown genuine care for my dad. They take time to build relationships and show concern for his wellbeing. The manager has always been happy to discuss any concerns we have had and worked in partnership to identify appropriate solutions.

The home is well furnished and has a lovely

garden where we can sit. Dad is very comfortable in his room. Dad enjoys the food. I have already recommended the home to other people.

Reply from Helen Oldfield, Home Manager at Walton Manor

Many thanks for your kind words - your dad is a pleasure to care for. Best wishes

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Review of
Walton Manor
from Karen C (Daughter of Resident) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience

My mum had a 3-week respite care at Walton Manor. She was apprehensive as all she could remember was her mum going in a home in the 1970s. How different was this going to be?
Mum enjoyed her stay and was sad when it came to an end and would be very happy to revisit her friends occasionally, to revisit

for more respite (when needed) and when living at home becomes too much, will be very happy to become a permanent resident in the future. She loved the carers, the residents, the social activities, and just the fact that she can talk all day long! A marvellous experience for her both now and hopefully in the future.

Reply from Helen Oldfield, Home Manager at Walton Manor

Thank you for your lovely comments, which we will pass on to the team. We loved having your mum stay with us - she's welcome back anytime!

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Review of
Inwood House
from Diane S (Daughter of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

My mum is happy here and likes everyone who helps her. She joins in with the activities and especially enjoys the singing and the visiting singers/musicians. I am comfortable that she is looked after well, and I find everyone very approachable if I have any queries.

Reply from Neil Todd, Regional Quality Support at Inwood House

Thank you for such lovely comments - your mum is a joy to look after, and we're glad to hear she's happy.

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Review of
Walton Manor
from D S (Daughter of Resident) published on 8 June 2023

Submitted via Website • Report

Overall Experience

Dad was a resident at Walton Manor for 21 months. He was well cared for and well-fed. (He enjoyed his food). The management team and the staff knew him and our family well and he was treated as an individual and with respect at all times. The accommodation was upgraded with as little disruption to the

residents as possible while he lived there and the garden is accessible and well-maintained. He loved that space.
There are organised activities for the residents to join several times a week, but sometimes it's difficult for the staff to balance one resident's care requirements with another's need for support to access the activity. Where family members can visit regularly and support such things, they are welcomed and included as part of the Walton Manor community.
Of course, there were hiccups, niggles and the occasional issue, but every member of staff was prepared to listen and work towards a mutually acceptable solution. In Dad's last few weeks at Walton Manor, care was exemplary.

Reply from Helen Oldfield, Home Manager at Walton Manor

Many thanks for your kind words and compliments - I will ensure this is passed on to the team. It was a pleasure to care for your dad. Best wishes.

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Review of
Walton Manor
from K S (Daughter of Resident) published on 16 May 2023

Submitted via Website • Report

Overall Experience

The staff were very caring and helpful. Excellent staff just the home very busy with people with dementia.
The home is lovely and very welcoming.
The staff clearly care and are extremely helpful nothing is too much trouble for them.

Reply from Helen Oldfield, Home Manager at Walton Manor

It was a pleasure to look after your dad, we would love to see you all again in the future.

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Care Homes Owned by Autograph Care Group in West Yorkshire

Autograph Care Group Locations in West Yorkshire (2)

Autograph Care Group Reviews in West Yorkshire (79)

Inwood House

Inwood House

Inwood House

Inwood House

Walton Manor

Inwood House

Inwood House

Inwood House

Inwood House

Walton Manor

Inwood House

Inwood House

Inwood House

Walton Manor

Inwood House

Walton Manor

Walton Manor

Inwood House

Walton Manor

Walton Manor

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