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Care Homes Owned by Only Care in Nottinghamshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Only Care in Nottinghamshire

Only Care Locations in Nottinghamshire (2)

 

2 Care Homes owned by Only Care in Nottinghamshire

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Ashcroft Care Home

Langton Road, Sutton-in-Ashfield NG17 1ER 

9.9 21 reviews
"So wonderful! The activity coordinator was so kind and caring. It was lovely to see the wonderful animal activities and other activities…"   Read all 21 reviews
Location Type Care Home

Ashcroft Care Home provides a friendly and professional residential care service, centred around values of privacy, dignity, freedom and choice. Residents can enjoy the comforts of a purpose-built home, within which staff can work to their full potential… Read more about Ashcroft Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 53 Rooms
Willowcroft Care Home

New Street, Sutton-in-Ashfield NG17 1BW 

9.8 10 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Mental Health
  • Younger Adults
  • 40 Rooms

Only Care Reviews in Nottinghamshire (31)

9.6
Only Care has a Group Review Score of 9.6 (9.617) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Only Care must have a Review Score.

Overall Experience

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Review of

Ashcroft Care Home

from K L (Friend of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So wonderful! The activity coordinator was so kind and caring. It was lovely to see the wonderful animal activities and other activities that she has put together for all of the residents at the care home. The care home felt like a home away from home, with lots of love and support for everyone. Nothing
was as complicated or difficult to do when asked.
Thank you, everyone.

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for leaving such a wonderful review. We really appreciate your feedback.


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Review of

Ashcroft Care Home

from L S (Friend of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fabulous, caring and so patient with not only my friend but all the residents within the home, my friend is cared for in such an amazing manner! All her personal hygiene is fantastic! They have a hairdresser come in so that's always kept on top of. The activity lady is always doing their nails
in the sensory/nail bar For a period of relaxation, she offers a wide range of activities always keeping them busy if it's trips out, painting, armchair travel, pet therapy she's always busy with them and they are always happy. They have entertainment once a week, someone different every time keeping the residents entertained. The food is amazing the two cooks go out of their way to make outstanding dinners! Pudding is always my friend's favourite. Domestic is always doing a great job! No job is too big for them! Her room is always clean and smells lovely. Management is always happy to help if we ever have a problem. Overall if I could give this care home any stars it would 10! They deserve it!

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for taking the time to leave such a wonderful review. We truly appreciate your feedback.


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Review of

Ashcroft Care Home

from Mark R (Son of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I first stepped into the home until the day my dad passed away, I felt confident that I could trust everyone to care for my dad the way we had. My dad said that he felt safe and well there and "the girls" were so kind to him, talking to him as if they had known him for a while. Also
listening to him even when his words held no meaning for them. Nothing was too much trouble and if he wanted to stay in bed, he could live his life as he wanted it. Thank you to everyone. You are all amazing and we want you all to appreciate how amazing you are.

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you so much for your kind review. We truly appreciate your feedback.


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Review of

Ashcroft Care Home

from E W (Granddaughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is a resident and I must say it's an absolute pleasure to visit her and see how happy she is and well looked after.
The food that the lovely cook provides is beautiful and healthy.
And where to start on the activities that are provided - 10/10!
Launderette, a pub that includes quizzes etc,
trips out, pet therapy and many more activities. The staff go above and beyond to make the residents feel comfortable just as they should when it's now their home.
Thank you to all the team at Ashcroft Sutton in Ashfield you are all amazing.

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you so much for leaving us such a wonderful review. We appreciate your feedback.


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Review of

Ashcroft Care Home

from David T (Son of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home were always good-tempered, polite and genuinely cared for my father as a person as well as a resident. He was always clean, dressed and well-fed. The entertainment to keep the resident's minds occupied was well thought out and planned.

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for your kind review. We appreciate your feedback.


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Review of

Ashcroft Care Home

from Janice S (Wife of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this lovely care home enough. The care, love and attention my husband received was exemplary, not only to him but to me also. We were made to feel like one of the family and treated with love and respect as were all the other residents and families. The end-of-life care was so special
with each member of the team taking turns to sit with him day and night and they never left him alone until he passed. Excellent!

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you Janice for writing such a lovely review of Ashcroft. We are ever so grateful for the comments.


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Review of

Ashcroft Care Home

from J C (Sister of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No concerns. My sister is very well looked after. The staff are very caring. The home is lovely and clean.

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for your lovely review. We appreciate your feedback.


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Review of

Ashcroft Care Home

from Robert B (Son of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very helpful, nothing is too much trouble. I find the staff to be more like a family than being workers as they communicate and talk to both residents and myself as if they have known us for years. Always have a smile on their faces and it's pleasant to visit. Everyone always says
hello, staff like to find some background of my dad so they can have a chat with him, this makes my dad's days more like a family visit rather than a resident.

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you Robert for such a wonderful review. It is our pleasure to look after your dad. We are so happy that you continue to enjoy your visits to our home. Many thanks.


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Review of

Willowcroft Care Home

from Jayne W (Niece of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is well looked after at Willowcroft Care Home. The staff are lovely and treat her with dignity and respect. I love visiting Willowcroft.

Reply from Daniel Scott-Elder, Operations Director at Willowcroft Care Home

Thank you for your kind review. So pleased to hear you enjoy visiting our home. We look forward to welcoming you on your next visit.


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Review of

Ashcroft Care Home

from Susan H (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, loving home of a very high standard. Amazing staff who are excellent and really do care.
Every aspect of this home is very good from the care, cleanliness, the food to the care of residents' laundry.
Daily activities are inclusive of all residents. Amazing home. Well done.

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for leaving us a review Susan. Your kind words are kindly received. We strive to ensure that our residents live in an environment that feels like home. Your kind words will be shared with our team. Thank you.


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Review of

Ashcroft Care Home

from Glenys C (Wife of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Clean with good food. Look after my husband and all his needs.

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for your lovely review and kind comments.


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Review of

Ashcroft Care Home

from Louisa W (Daughter of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Ashcroft for around 3 years, until she passed away in October. We couldn't have wished for better care for her. Mum had many complex needs, which were taken care of wonderfully. The staff are all amazing, warm, friendly and professional. After such a long time, they felt like family.
When Mum passed, very recently, the staff were there for me every step of the way making sure I was OK, had drinks etc as well as making sure Mum was as comfortable as possible in her last days and hours. The support I received after she passed was fantastic. I have nothing but praise for each and every one of them. We really could not have chosen a better place for her.

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Review of

Ashcroft Care Home

from Yvette C (Daughter of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Ashcroft for 6 months until he passed away in June.
During his stay he was treated with the best care and support I could have wished for. It has a real family feel.
He was encouraged to engage in activities most days. The food was top-class.
I was included in decisions made for
him and the whole staff team also cared for me. I can't thank everyone enough for giving Dad fantastic care and dignity in his last days.

Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home

Thank you for all your kind words the team at Ashcroft Care Home are hard-working and fully committed to providing the highest level of care to all our residents and families.


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Review of

Ashcroft Care Home

from E C (Daughter of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has multiple medical problems and the staff and management at Ashcroft have worked hard to put into place just what Mum needs. They have been willing to learn from our experiences of caring for Mum prior to entering the home and they keep us informed, always having time to chat whether there are
concerns or not.
Not only that, they have helped us through our emotional transition and continually put our minds at rest.
The staff care for us when we visit and it really is a 'new home' for Mum. It is always a friendly atmosphere.
Renovations are underway and every consideration is being made to care for the residents during this time of change.
On our first visit to Ashcroft, we knew it was the place for Mum and we are continually reminded of that decision every day. Can't thank the staff enough for all their hard work and the standard of gentle care for Mum.

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Review of

Ashcroft Care Home

from Jamie K (Grandson of Resident) published on 8 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from the beginning to the end.
The staff was so considerate and caring throughout the whole process.
Myself and my family will be forever grateful for the way the staff have been with my grandma and grandad.

Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home

Dear reviewer, thank you for your kind words towards the care your grandparents received whilst being residents at Ashcroft Care Home.
The team always strives to give the best care possible and is very touched by your kind words.


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Review of

Ashcroft Care Home

from Maxine D (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Ashcroft in Sept 2023 after a year of lengthy hospital stays. He is in the later stages of dementia. He is now thriving. From day 1 staff have been outstanding. He is always clean, shaven and appropriately dressed. He takes his meds in a timely manner, moves regularly and joins other residents
in the communal lounge & social events (he has a photo diary charting all the events he takes part in &a helps him to recall them & talk to us about them). His meals are hearty and nutritious. His en-suite room is modern and furnished with everything Dad needs to live life safely. All staff without exception are proactive, kind and compassionate. They make it a very positive experience for all of Dad's visitors too, particularly Mum, a detail that cannot be underestimated. Dad tells me the best things about Ashcroft are the staff and the fact that they have an in-house pub just a few doors down from his room! Outstanding establishment & we are truly grateful. Thank you.

Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home

Dear Maxine, Thank you for your kind words the team at Ashcroft Care Home deems it a privilege to care for your father.


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Review of

Ashcroft Care Home

from A H (Daughter of Resident) published on 11 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit Mum regularly.
Room is always tidy, and she had a drink of juice to hand.
Very impressed with the laundry service.
Staff are always very friendly and helpful.
All in all, we are happy with the care Mum is getting.
Thank you, Ashcroft.

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Review of

Willowcroft Care Home

from Alan W (Husband of Resident) published on 3 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, in the 7 years my wife has lived here, I have always rated the carers very highly. The staff resolve any issues and takes into consideration the needs of the residents and my wife's condition.
Overall, in relation to my wife's condition, the people who have looked after her over the years,
have provided high-quality care. I can't thank the staff enough.
Would recommend this home.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Dear Alan, thank you so much for your kind words the care of your wife is our first priority at all times.


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Review of

Willowcroft Care Home

from B N (Next of Kin) published on 3 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is at the care home. He had previously been rejected by other care homes due to his challenging behaviour.
The team are highly skilled and offers person-centred care. My father is well looked after and the team will keep me informed of his progress.
Would highly recommend this home.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Thank you for your kind words the team at Willowcroft take pride in caring for your father.


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Review of

Willowcroft Care Home

from A T (Son of Resident) published on 3 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody at the Willowcroft is so nice, I am happy with the care my Mum receives.

Reply from jacqueline hamilton, Operations Manager at Willowcroft Care Home

Thank you for your kind words, the team at Willowcroft deems it a privilege to care for your mum.


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