Sanders Senior Living in Leicestershire | 2 Care Homes

Review of
Wilton Manor
from C Y (Daughter of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Our dad was being discharged from hospital following a fall and we thought that he needed looking after for a bit before he went home.
We booked him in to Wilton Manor where he stayed for four weeks and it was excellent in every way. Dad's highlights were the lovely staff and amazing food - he put

on weight whilst in there which was very positive. My highlights were the staff - each and every one was friendly and caring.
If we need respite again or longer term care then Wilton Manor would be the place.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your kind words and for sharing your dad's experience at Wilton Manor. It was truly a pleasure to care for him during his stay, and we're delighted to hear that he enjoyed the food and the company of our team. Seeing him regain strength and put on weight is wonderful news!Our team takes great pride in creating a warm, welcoming, and supportive environment for both our residents and their families, so your kind words mean the world to us.Wishing your dad all the best in his continued recovery, and please know that you are always welcome at Wilton Manor.Best wishes,The Wilton Manor Team.

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Review of
Wilton Manor
from Kevin F (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

A superb home in all respects with excellent staff. All staff are extremely friendly, helpful and diligent. Carers deserve special mention for providing the best care possible for my father during his time there.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you for your kind words and thoughtful review. We are delighted to hear that your father had a positive experience with us. Our team takes great pride in providing the best possible care, and your appreciation means a lot, especially to our dedicated carers. It was our privilege to support your father, and we are grateful for your trust. Warmest regards, The Wilton Manor Team.

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Review of
Wilton Manor
from Jean J (Sister of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

The care given to my relative at Wilton Manor was far beyond my expectations. All the staff were exceptionally kind, compassionate and thoughtful to both him and his visitors, caring for all our needs. Nothing was too much trouble and our relative had someone with him whenever he needed them. We were

able to go home knowing that he was in the best hands.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your kind words. It means so much to us to hear that the care your relative received at Wilton Manor exceeded your expectations. Providing compassionate, thoughtful, and personalised care is at the heart of everything we do, and we're truly touched by your lovely feedback. We're especially pleased to know that you and your family felt supported and reassured, knowing your relative was in safe and caring hands. Your words will be shared with our team, and I know they will be deeply appreciated. Warmest regards, The Wilton Manor Team

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Review of
Wilton Manor
from Ros T (Niece of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Wilton Manor Care Home is a beautiful, clean, shiny place with all the facilities you could want, but what makes it truly exceptional are the amazing staff. Every person you meet genuinely cares and has a lovely attitude. They have already built a little community within a community. Nothing is too

much trouble if it makes quality of life better for their residents. Our relative was treated with love and dignity at all times and respected as an individual. This is a vibrant, but warm home and I think anyone would be very lucky to live here.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your wonderful words about Wilton Manor. It truly means the world to us to hear how much you appreciate both our home and, most importantly, our incredible team. We strive to create a warm, caring, and vibrant community where every resident feels valued, respected, and truly at home. Knowing that your relative was treated with love and dignity is the highest compliment we could receive. Warmest regards, The Wilton Manor Team.

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Review of
Wilton Manor
from K G (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The staff were all very helpful and informative to me as the person dealing with matters. They truly cared and were brilliant with Dad from start to finish. It was Dad's first stay at a care home and having said he would never go to one, he would go again if needed now.
The building itself is very

clean, modern and welcoming, you couldn't ask for more.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you for your kind words. We're so pleased to hear that your dad felt comfortable during his stay, especially as it was his first time in a care home. It means a lot to know our team provided the support and care you both needed.We truly appreciate your feedback and hope to welcome you again if ever needed.

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Review of
Wilton Manor
from Hayley P (Great Great-Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Wilton Manor is absolutely wonderful. We had a look around for my aunt and the decision was unanimous that Wilton Manor was the place for her. Not only is it beautifully decorated, all the staff are absolutely wonderful. We're always offered a hot drink and cake when we visit and made to feel welcome.

My aunt is really enjoying the food after being in hospital and she is looking healthier than she has in years. I cannot fault Wilton Manor and would recommend it to anyone who is looking for care for their loved one.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you for your lovely review. We're so pleased that your aunt feels happy and well cared for at Wilton Manor. It's wonderful to hear she's enjoying the food and looking healthier, it truly means a lot to us. We strive to create a warm and welcoming environment for both residents and their families, so your kind words about our team and home are greatly appreciated. Kindest, The Wilton Manor Team

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Review of
Wilton Manor
from Karen D (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Right from the start I have been very impressed with Wilton Manor. Mum moved in late December. We received a very warm welcome. All the staff I have had the pleasure of meeting so far have been very professional and treat the residents with the utmost respect. Nothing is too much trouble. There are

numerous and varied activities for the residents to participate in if they so choose. The meals are excellent and personal preferences are catered for. The bistro is a lovely area for residents and family to meet and mix in. Mum is so pleased she decided to move here. She has settled in really well and is much more her old self. Keep up the great work Wilton Manor. So far, I really can't praise you highly enough.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you for your wonderful review. We're delighted to hear that your mum felt so welcomed and has settled in well-it's lovely to know she's feeling more like her old self. Providing a caring, respectful, and engaging environment is so important to us, so your kind words about our team, activities, and meals truly mean a lot. We're so pleased that Wilton Manor feels like the right place for her. Warm regards, The Wilton Manor Team.

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Review of
Wilton Manor
from Emma W (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum moved into Wilton Manor at the beginning of December. I came from Spain to spend Christmas with her. The home was beautifully decorated, lovely room with big windows, incredibly friendly and approachable staff. After spending three days seeing what wonderful care and attention Mum was getting, and

sampling the tasty food on offer, I can go back to Spain happy in the knowledge that Mum is in the best possible place. Also a variety of activities every day.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your lovely review. We're delighted to hear that you had such a positive experience at Wilton Manor and that your Mum is happy and well cared for. It was a pleasure to have you here over Christmas, and we're so glad you got to see firsthand the warmth and dedication of our team. Knowing that you can return to Spain with peace of mind means the world to us. We look forward to continuing to support your Mum and making Wilton Manor feel like home for her.

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Review of
Wilton Manor
from F W (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

When we heard there was a new care home opening in Melton Mowbray we went for a tour and signed the contract the next day. The home is impressive being brand new, the bedrooms are tastefully decorated, well-equipped and the common areas are beautiful and very comfortable. There are numerous lounges

and a bistro that residents and their family and friends can relax in. Most importantly the staff are truly amazing. From the Manager down, everyone we have met has been welcoming, personable and very caring. The care my mum is receiving is excellent and communication with family members is prompt and comprehensive. The meals at Wilton Manor are excellent and my mum really enjoys them. There is an extensive activity schedule with a variety of in home and community activities. My mum is so happy she moved from her previous care home. I would highly recommend Wilton Manor if you are looking for a care home.

Reply from Beth Standley, Customer Relations Manager at Wilton Manor

Thank you so much for your heartfelt review! We are truly delighted to hear how happy both you and your mum are with Wilton Manor. It means the world to us to know that she is receiving the care and support she deserves, and that you feel confident in our team. Creating a warm, welcoming, and comfortable environment for our residents and their families is our top priority, so your kind words about our staff, facilities, and activities mean so much to us. We're especially pleased to hear that your mum is enjoying the meals and the variety of activities we offer - it's wonderful to see her thriving in her new home. We are so grateful to have you as part of the Wilton Manor family, and we truly appreciate your recommendation. Warmest regards, The Wilton Manor Team.

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Review of
Graysford Hall
from M S (Niece of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Thank you so much for your care for my aunt during her last days and hours, and prior to that. I always felt when visiting that the staff were friendly, and very importantly respectful to my aunt and her needs, even though she could be a bit prickly, due to her dementia, and pain.
I am so glad she

was in this caring environment for her last months.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Thank you for your kind words, we are glad that we could provide care, comfort and love to your aunt.

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Review of
Graysford Hall
from M E (Daughter of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience

Left Mum for respite care. The staff were all wonderful and friendly. When I came to collect Mum she looked so happy and settled. It seemed she had made good connections with all the staff and the staff were genuine in their attachment with Mum. Very happy and will be bringing Mum back for respite.

It's lovely to know how well cared for Mum was, thank you all.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Thank you so much for the very positive feedback. I am glad that you decided Graysford Hall is the right place for your mum and made a decision to make her stay permanent. It is our pleasure looking after your mum.

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Review of
Graysford Hall
from M R (Friend of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

My friend is staying at Graysford Hall whilst her flat is refurbished. I had a delicious meal with my friend. The food, staff and surroundings were brilliant.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you for taking time to give us a very positive review. We greatly appreciate your support.

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Review of
Graysford Hall
from Maxine P (Friend of Resident) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience

I have been visiting Graysford three or four times a week for over six months to visit a resident that I cared for, for over five years, when she was living independently. My overall opinion of Graysford is excellent, staff work very hard to make life for their residents as pleasurable as possible,

they are friendly and helpful. The surroundings are beautiful and the day to day running of Graysford is excellent. I would highly recommend to my family and friends.

Reply from Kerry Romanuik, Customer Relations Manager at Graysford Hall

Many thanks for you valuable review, we appreciate your kind feedback and it is our pleasure to be looking after your friend at Graysford Hall.

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Review of
Graysford Hall
from Nikki P (Friend of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

Graysford Hall is a beautiful and bright, welcoming place. So clean and all the staff are friendly. Always a nice atmosphere, when visiting. I would highly recommend Graysford Hall.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Many thanks for your valuable review. We will continue to maintain our standards at Graysford.

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Review of
Graysford Hall
from D M (Son of Resident) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience

Everybody is very friendly and treats my dad with the dignity we expect.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you David for the excellent review and it is our pleasure looking after your dad at Graysford Hall.

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Review of
Graysford Hall
from Garry M (Son of Resident) published on 13 July 2023

Submitted via Postal Card • Report

Overall Experience

We as a family chose Graysford Hall after a long and heart-searching decision. We feel that we could not have chosen anywhere that our dad would have been so well cared for. All the staff are excellent and we feel happy to know that our dad is being treated with the respect that he so much deserves.

We would like to thank you all for your dedicated care.

Reply from Kerry Romanuik, Customer Relations Manager at Graysford Hall

Thank you very much for your great review, it is our pleasure to look after your father at Graysford Hall.

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Review of
Graysford Hall
from Sharon F (Sister of Resident) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience

We have been to a number of homes to inform our final decision. Graysford Hall stood out from them all as I found the facilities outstanding and the staff warm and welcoming. The care and attention offered are exemplary and I love the way in which family members are encouraged to visit and become involved

in the home life.

Reply from Kerry Romanuik, Customer Relations Manager at Graysford Hall

Thank you very much for your great review, it is our pleasure to look after your sister at Graysford Hall.

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Review of
Graysford Hall
from H N (Daughter of Resident) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience

My father is very happy here. He is always busy and involved. The care is exceptional, the staff are more like family and always go the extra mile. As a family, I feel informed, consulted and comfortable to talk to the manager and the team whenever I need to.

Reply from Kerry Romanuik, Customer Relations Manager at Graysford Hall

Thank you very much for your great review, it is our pleasure to look after your father at Graysford Hall.

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Review of
Graysford Hall
from G P (Niece of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience

The only reason that I awarded food and drink anything less than excellent is because my aunt likes her tea very hot and it is only served warm - no doubt due to safety, residents could be scalded. My brother and I are delighted to have discovered Graysford Hall. It is a beautiful purpose-built care

home with every possible facility. All the staff are kind, friendly, helpful, patient and clearly happy in their work.

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Review of
Graysford Hall
from G D (Respite Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience

Graysford Hall is a stunning care home. A beautiful modern home. The staff are really helpful and kind. The food is very good.

Reply from Kerry Romaniu, Customer Relations Manager at Graysford Hall

Thank you for your very valuable review, it was a pleasure to have you stay with us at the home and we look forward to seeing you again soon in the near future.

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Care Homes Owned by Sanders Senior Living in Leicestershire

Sanders Senior Living Locations in Leicestershire (2)

Sanders Senior Living Reviews in Leicestershire (68)

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