Sanders Senior Living in West Midlands | 1 Care Home

Review of
Claridge Place
from C D (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

All of the staff are lovely and friendly. I am always very happy with the way in which all staff interact with my mom.

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Review of
Claridge Place
from S B (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Everything is really good, mom had only been here a week. I did have a couple of niggles, but after speaking with management everything has been addressed very quickly. Mom is struggling to get used to the new home, but all staff are really helping mom settle in. Mom is also much better at night, sleeping

through a bit more than she used to.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for your lovely review, we really appreciate you taking the time to review our service and we are pleased that the couple of niggles you addressed when mom moved in from another home we were able to resolve immediately in order for moms previously established routine to be followed.

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Review of
Claridge Place
from R B (Son-in-law of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

I accompanied my wife and sister-in-law to a meeting with the assistant manager, which was to get an update as to how their Mother was coping and how family and staff perceptions compared. They assured us that all was well and gave us some very helpful and sensible advice as to how to interact with

Mom in the future. We were all very happy and comforted by what he had to say, so thanks.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to review our service at Claridge Place, we appreciate your wonderful feedback. I am pleased that you found our review system useful, I will pass on your comments to the team members involved.

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Review of
Claridge Place
from A S (Daughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

I have been extremely pleased with the care my Mother is receiving. The facility, staff, care, etc is second to none. I would without a doubt recommend Claridge Place.
The managers are fantastic - nothing is too much trouble.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for your wonderful feedback; I will share this review with the team at Claridge Place.

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Review of
Claridge Place
from L B (Daughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

Mother has been here since Nov 2023 and I cannot say how happy I am with the care and support that has been shown to her. Her life is so much better at Claridge Place, thank you.
The managers are amazing and superb carers, to staff, residents, and relatives.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for your lovely feedback; this is appreciated. I will share this with the team.

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Review of
Claridge Place
from C C (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care provided for my Mum at Claridge Place. The staff are caring and spend time getting to know Mum's care needs and wishes.
The staff always speaks to Mum, asking questions about what she wants and spending time for her to answer.
The activity coordinators provide a wide

range of activities and always ensure Mum is invited to join.
When I visit I am made to feel welcome by all the staff. Nothing is too much bother. The reception staff who always book the time dinning. I would recommend Claridge Place.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to review our service at Claridge Place. I am delighted that you have given us such a lovely review. I will share your review with the wider team.

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Review of
Claridge Place
from M G (Son of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased with the level of care.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to leave a review, I will share your feedback with the team at Claridge Place.

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Review of
Claridge Place
from A K (Son-in-law of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

We saw extracts from the care plan which was a lot more detailed than we expected and provided a good view of reassurance regarding the care being provided.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you very much for taking the time to leave this review, I will share your comments with the team.

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Review of
Claridge Place
from J K (Daughter of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

This care home has transformed our lives as we now know that our relatives are being well cared for. This home has excellent facilities and the care is exemplary. Relatives are very happy here and have settled in well.

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Review of
Claridge Place
from D R (Brother of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

The welcome and kindness is excellent. Small touches I.E. (flowers, cards, choc) mean a lot. The staff here are amazing, and so caring. The rooms and social areas are immaculate. The food is excellent.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for your wonderful review of our care at Claridge Place. Your wonderful comments will be shared with all team members.

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Review of
Claridge Place
from J F (Daughter-in-law of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law sadly lost his wife in 2023 so was unable to care for himself. Claridge Place is his local care home. He has settled in very well. The staff are very caring and efficient and always greet you with a smile. The family are very pleased with his care. Thank you.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to review our service at Claridge Place. We are extremely happy to be able to care for your loved one, who is very much part of our Claridge family. I will share your feedback with the team.

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Review of
Claridge Place
from Sue P (Daughter of Resident) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care/residential home.
Mum is content in the caring environment. The staff do everything they can to include Mum in activities, which she does some of the time.
Her room is lovely, airy, and kept clean and tidy, can't think of anywhere else I would want her to be.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for your lovely feedback; this is really appreciated. I will share this with the team.

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Review of
Claridge Place
from Karen T (Daughter-in-law of Resident) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience

Excellent Care Home, can't fault it. Residents are treated with dignity and respect. Lots of activities. Friends and relatives are welcome. Mom has improved enormously since being here.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for your wonderful feedback; I will share this review with the team at Claridge Place.

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Review of
Claridge Place
from Annabel T (Granddaughter of Resident) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience

My nan has been here for a week and the difference in her is amazing. It's like she is a new person, she appears happier in herself and healthier. She is very content and doesn't have a bad word to say about any aspect of the home, neither do I or any members of the family.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for your wonderful feedback; I will share this wonderful review with our team members.

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Review of
Claridge Place
from James H (Son of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience

As a family - we have been extremely pleased with the care and service that Mum has received in her first 2 months at Claridge Place. There is obvious trepidation from the outset when first placing a precious relative in a care home but all of the team at Claridge's are professional and they know what

they are doing and know how to look after an individual's needs.
Mum has settled therefore and we believe is very comfortable in this setting on that basis - we have no plans to move her due to the excellent care she is receiving.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to complete your review of Claridge Place. I will share your review with the wider team members. We are so pleased that Mum has settled with us.

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Review of
Claridge Place
from Deborah S (Daughter of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience

Lovely, relaxed environment. Friendly and caring staff.
Mom moved in in July 2023 - settled quickly and joins in with activities and outings.
It is peace of mind to us as a family to know she is safe and happy. We are welcomed as friends as soon as we walk through the door.
All Mom's care needs

are met, and when she was unwell, we were informed promptly, and medical staff attended.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to leave a review on our service at Claridge Place; we appreciate your feedback, and this will be shared with the team.

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Review of
Claridge Place
from Kevin S (Son-in-law of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience

It's been a godsend to find this care home. We feel she has settled in very well. She's started to smile and laugh again. Staff are very attentive and meet all her needs. All medication is taken care of. Accommodation is like a hotel. Claridge Place is the place.

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Review of
Claridge Place
from K J (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

The staff show kindness and care to all the residents. Everyone knew my mum's name and made her feel loved. She was in there for respite care following a knee operation and the staff were encouraging and helpful which aided her recovery. It's a beautiful clean setting and nothing is too much trouble.

Hairdressers and beauticians a great extra service which mum loved.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you for taking the time to review our service at Claridge Place, we are thrilled that mom had a lovely stay with us and we can't wait to welcome mom back for her next respite stay.
I will share your feedback with the team who I am sure will be thrilled with hearing such wonderful comments.

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Review of
Claridge Place
from Alison B (Respite Resident) published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience

My stay has been extremely comfortable. The staff are very accommodating and very kind.

Reply from James Morris, Senior General Manager at Claridge Place

Alison, thank you for taking the time to complete a wonderful review of our service at Claridge Place. We look forward to welcoming you back in the future.

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Review of
Claridge Place
from Sharon W (Daughter of Resident) published on 4 August 2023

Submitted via Website • Report

Overall Experience

Visiting Claridge Place earlier this year was a real eye-opener for myself and my sisters. Having visited several other care homes our expectations were quite low, but we were shown a home on a whole different level! The team were polite, friendly and only too happy to answer our many questions. Claridge

Place is so bright, spacious and clean, with decor and room size to hotel standards. The interaction of staff with residents was obviously kind and caring.
Dad has settled so well at Claridge Place. The staff now know him as a person and his needs on a day-to-day basis. The whole team, from management and carers through to housekeeping and catering staff, are very friendly and accommodating. It is lovely to now be able to spend time with Dad as a daughter and not as a carer and that Dad can enjoy visits from the whole family in such a welcoming environment.
Thank you to all the staff at Claridge Place for the care they are providing that gives the family peace of mind.

Reply from James Morris, Senior General Manager at Claridge Place

Thank you so much for leaving us such a wonderful review on our services at Claridge Place. I will be delighted to share this with the whole team.

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Care Home Owned by Sanders Senior Living in West Midlands

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Sanders Senior Living Reviews in West Midlands (70)

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