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Care Home Owned by Mapleton Care Group Ltd in South Yorkshire

8.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Mapleton Care Group Ltd in South Yorkshire

Mapleton Care Group Ltd Locations in South Yorkshire (1)

 

1 Care Home owned by Mapleton Care Group Ltd in South Yorkshire

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Mapleton Court Care Home

Stacey Crescent, Grimethorpe, Barnsley S72 7DP 

8.6 17 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • 90 Rooms

Mapleton Care Group Ltd Reviews in South Yorkshire (17)

8.2
Mapleton Care Group Ltd has a Group Review Score of 8.2 (8.244) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Mapleton Care Group Ltd must have a Review Score.

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Review of

Mapleton Court Care Home

from George C (Son of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a little mention to the staff, and cleaners, too, for making me feel welcome when I visited my mam. When I wasn't at my best. My mam looks well cared for. Lovely people, love to you all. The only thing I would say, is that they could do with some kind of security at the main door. Especially in
today's times.

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Review of

Mapleton Court Care Home

from Julie K (Sister of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank each and every member of staff + (kitchen staff) for the compassion and support you gave My brother in the last 5 weeks of his life.
The staff at the Oakwood unit were not staff, they were "angels".
On each visit to see my brother, the staff went above and beyond with their
compassion and empathy, during our darkest days.
Each and every member of staff deserves true recognition for their commitment to such a difficult job role.
Once again "Thank you" keep up with your outstanding commitment to your daily role.

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Review of

Mapleton Court Care Home

from Ashley B (Granddaughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd just like to say the greatest thank you from the bottom of my heart to all the staff here for caring for my Grandad right until the very end of his long life. He was on the Birches Unit and every single member of staff treated him as family. They went above and beyond for him and my Grandma when
she would visit for the full day to spend the day with him too. You are all amazing and our family appreciates and will continue to remember the outstanding care you gave to him. Thank you once again, you angels.

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Review of

Mapleton Court Care Home

from L S (Daughter of Resident) published on 17 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mapleton Court is one really amazing people-centred care home. We regularly use for respite for my father who is 83 and 8 1/2 years into Alzheimer’s. The staff are so kind and really caring, so especially good at what they do, understanding each individual service user's needs. This care home is very
well run, the place is exceptionally clean, the food is of a good standard, Dad always puts weight on while he’s visiting. The main thing that struck me was how everyone always seems happy when you visit, I have often seen staff playing games with residents, my dad likes tennis balls, staff and other residents play catch with him. I now go away on holiday without worry, knowing the best care will be taken of my dad while I’m away. Thank you to all the amazing staff for making Dad's visits so pleasurable for him.

Reply from Ravi Patel, CEO at Mapleton Court Care Home

Thank you for your wonderful review which I will pass on to all the staff.
It is heartwarming to hear that we are delivering a service that offers not only great care to our service users but peace of mind to relatives.
It’s important that carers too can have time to relax and recoup.
Thank you again.


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Review of

Mapleton Court Care Home

from Debbie H (Daughter of Resident) published on 8 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in full-time care at Mapleton Court Care Home from April to December 2022. I cannot thank the staff there enough for their support during this exceptionally difficult time for all our family. The kindness, understanding and skill set of the whole team are excellent. They cared for Dad
so well, and they got to know him and his sense of humour and helped keep that alive. We know that he felt safe and cared for at Mapleton Court. A huge thank you to you all, with love from the family.

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Review of

Mapleton Court Care Home

from Jade D (Respite Resident) published on 3 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been a resident since May 2022 for rehab. Absolutely amazing home with a clean environment and the staff are outstanding. Nothing is ever too much trouble for them, they really do go above and beyond to make it a home from home. Daily activities with activity coordinators to encourage residents to mix
and socialise, homemade food and dietary requirements easily met. The care is outstanding.
Can't thank the staff and manager enough. Would highly recommend it to anyone whether it's for permanent residency, respite or rehab.
Thank you to everyone at Mapleton Court.

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Review of

Mapleton Court Care Home

from Linda S (Sister of Resident) published on 27 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely quiet clean and well run home, it’s very calm the staff are wonderful. It’s beautifully decorated with no smells and my sister seems happy and cared for. The staff do a great job. I would highly recommend this home.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

Thank you for the lovely review, we are delighted that you are happy with the care and the facilities. We pass your compliments on to the staff.


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Review of

Mapleton Court Care Home

from Jeanette F (Daughter of Resident) published on 17 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has Alzheimer's and having visited several homes nearby I knew Mapleton Court offered what I was looking for straight away. It's bright and airy, on one floor and is like home from home. Mum settled in immediately and the staff are lovely and friendly. I have had no concerns about Mum's care even
though her behaviour has become gradually more challenging. The food looks really appetising and is obviously homemade. Birthday parties and celebrations for special occasions eg queen's birthday, VE day also illustrate how staff try to engage with and involve residents. All in all a positive experience.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

Thank you for the very positive review, we are pleased that despite Mum's progression in her behaviours that staff can continue to respond and care for her in a positive way.
As you are aware activities and service user involvement play a big part in the aims of the care home and it is nice that this is recognised.


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Review of

Mapleton Court Care Home

from David C (Son of Resident) published on 16 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad contracted Covid-19 whilst in hospital and was transferred to Mapleton Court for his isolation period. He was so happy with the consideration and professionalism provided by the staff that we decided to give him additional respite after his isolation period finished. We did this to give ourselves
time to get his room redecorated, rearrange furniture etc, and to make things easier when he got home as he lives with us.
The level of care provided to him in respite is great, and every time I go to have a socially distanced chat with him, he is always telling me how nice all the staff are, how nice his room is and the meals are lovely.
I have been kept informed in regards to anything Dad needs, and if there has been any changes in regards to his treatment by visiting district nurses. Considering the number of care homes in the local area he has tried with his annual respite quota, this has to be the happiest he has been. He will definitely be here for his next respite.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

Thank you for the very kind and very positive review, we are delighted that your dad was settled and happy with the care provided to him by the staff. It is also delightful when we feel we have given support to relatives as well.
To hear that someone has had a great stay and would be happy to return again reassures us that we are providing a good level of care and support.
We look forward to seeing Dad for his next respite stay.


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Review of

Mapleton Court Care Home

from Bridget W (Daughter of Resident) published on 5 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to find a residential care home for Mum because we could no longer provide the care she needs. Since leaving Mum she has settled in really well. I cannot believe how happy she seems to be. The staff are really helpful and friendly and have helped Mum interact with others which she never did before.
I
would definitely recommend the home to anyone. I am so happy we found this place for Mum, it's been a real weight off our shoulders to know she is being cared for so well. It's been a difficult time due to covid but the staff have tried to make our journey as easy as possible. Thank you for looking after Mum and us at times.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

We are delighted to have helped! It has been a difficult time for everyone during the pandemic and especially hard if you have to place a loved one in a care environment. Mum has settled in so well and adapted to her new home, especially the activities she has been doing. We will continue our drive to deliver excellent levels of care and a safe and comfortable environment
Thank you for the review


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Review of

Mapleton Court Care Home

from Martin P (Brother of Resident) published on 5 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing, so caring and well lead by management. They do amazing work, especially over the last twelve months looking after really poorly people. 10/10. The home is superb, I’m so happy that we have found the right home.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

Thank you so much for the lovely and very positive review. We are all so delighted that we are able to deliver a service that you feel is of a high standard and that meets your relative's needs, we will not rest on our laurels but keep pushing on for better and better care and facilities.


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Review of

Mapleton Court Care Home

from Chloe W (Granddaughter of Resident) published on 2 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We a family felt supported and had a good relationship with staff. My grandma was well looked after during the time there and we were kept in regular contact. I would recommend the home as it's family-oriented and we are always made to feel welcome. It’s a shame about the visiting but we understand
that everyone as to remain safe and respect that.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

Thank you for your review, we are delighted that you have taken the time to review our care home and that both your relatives and your experience of the care home was such a good one. The care home works hard to ensure that all service users experience is a good one.


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Review of

Mapleton Court Care Home

from Gillian T (Daughter of Resident) published on 19 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend this care home. Communication and person-centred care here need to be addressed. Food presentation is shocking. I visited my Dad one day he was given gravy with fish! He told me he was scared to complain! Despite Government Covid restrictions, my biggest regret is not moving my
Dad out of this care home before it was too late. I will regret this forever.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

It is very disappointing to read this review.
It is concerning that given the level of complaint and concern that no issues were raised with the home or governing bodies at any time.
The service users stay was fairly short and in the midst of a pandemic, visiting internally was not permitted and we do understand that the reviewer found it very difficult to comply with this, meaning staff had to address her presence in the building with her on more than one occasion. This may go some way to explaining her unhappiness with staff.
The care staff show care and compassion and I will support them as a care group fully.
In October the home had a CQC inspection which confirmed that our facilities are clean, safe, our rating with CQC is Good in care safety, effectiveness and well-lead.
We would be happy to discuss this review with the reviewer personally, we extend again our sympathies to the reviewer.


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Review of

Mapleton Court Care Home

from S S (Daughter of Resident) published on 18 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is one level - no stairs or lifts. The staff are always pleasant and helpful. The meals are excellent and there are plenty of activities. All in all a very pleasant atmosphere.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

Thank you for the very positive review. Mapleton Court is working hard to deliver the very best of services to our clients and their families and friends.


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Review of

Mapleton Court Care Home

from Margaret H (Daughter of Resident) published on 3 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been a few issues with changing management that has now been addressed. The staff are caring and seem to have the residents' interest at heart. The activities coordinator is very good and always goes beyond her role. I do believe the home needs more funding as it's the relatives that have
to do most of the funding.

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Review of

Mapleton Court Care Home

from J M (Daughter of Resident) published on 31 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Excellent staff. Management requires improvement. Activities need to be more frequent. Previous concerns over safety - staff are aware. Good choice of food and drink. Lovely, clean home. The staff go above and beyond.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

Since being taken over by Mapleton Court Care Group Funding for community initiatives is in place and the homes appearance and the very positive responses from service users and relatives evidences a new phase in the home's development.


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Review of

Mapleton Court Care Home

from J C (Daughter of Resident) published on 31 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lots of staff changes including management, leaving people unsettled.

Reply from Jo Barley, Care Director at Mapleton Court Care Home

Mapleton Court, was taken over by Mapleton Court Care Group in the middle of last year, the comments in this review relate to a time prior to this. Mapleton Court is striving to deliver a very safe, happy and well-managed environment for its clients, we hope that relatives will reflect the very positive changes in our up and coming quality survey.


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