How many Care Homes does Taylor & Taylor Ltd own?

Taylor & Taylor Ltd own 4 Care Homes.

Which Taylor & Taylor Ltd Care Homes have the highest review score?

Esmere Gardens Nursing Home , Shipston Lodge Nursing Home & The Julie Richardson Nursing Home have the highest review score.

Taylor & Taylor Ltd | 4 Care Homes

Review of
The Julie Richardson Nursing Home
from Cat G (Niece of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

We could not have asked for a better place to look after my uncle in his last few weeks. The care and compassion shown by everyone has been exceptional. We were so lucky to have all your support and kind words and knew he was well looked after, safe and comfortable. It meant the world to me and my family.

Reply from Jayanthi Anthony, Manager at The Julie Richardson Nursing Home

Thank you so much for sharing your heartfelt feedback. It was truly our honour to care for your uncle during his final weeks, and we are deeply grateful to have been entrusted with his well-being. We strive every day to provide compassionate, dignified care, and your kind words affirm that our efforts have made a meaningful difference for you and your family. Your appreciation inspires us to continue delivering the highest standard of care.

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Review of
Banbury Heights Nursing Home
from Trudi M (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Banbury Heights have gone above and beyond the need to look after my mum, she has been treated with respect, dignity and care. All staff are amazing going beyond their line of duty, and are golden! I cannot express my appreciation enough. I think this Care Home is outstanding. My mum is looked after,

fed, warm and comfortable in her last days of life, which are few. This home deserves credit.

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Review of
Shipston Lodge Nursing Home
from Kim T (Daughter of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

I am writing to express our deepest gratitude for the exceptional care and compassion provided to my Mum, during her time at Shipston Lodge Nursing Home.
From the moment we arrived, we were greeted by the manager and I was immediately struck by the warmth and genuine care that radiated from every member

of her team, (we had tried many homes before we found Shipston) The level of attention and dedication shown to Mum was truly remarkable, the care from the whole team was quite remarkable, those Nurses treated Mum like she was their own Mum, never losing patience and always filled with compassion, there are too many names to mention but we appreciate every single one of them thank you.
The manager manages the care home and I've never seen anyone as dedicated, hard working caring. Thank you.
I wholeheartedly recommend Shipston Lodge Nursing Home to anyone seeking a loving and supportive home for their loved ones.
With sincere gratitude.

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Review of
Banbury Heights Nursing Home
from Nathan S (Grandson of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Do not send family members here. Worst care home ever. Stole money from my grandmother had to get the police involved. When we confronted the staff they served notice for my gran to leave (best thing to happen as the place is so bad). The managers are awful and constantly lie. Worst thing I did was

send my family here. Should have believed the reviews I read. Levels of neglect is unreal. I visited plenty of times and its so poor. Dirty beds and rooms, unresponsive staff, latest was toilets being out of order for 4 days, took videos off this. We constantly took pictures as was so bad, had to be reported. Would not have give this place a single star if this this site would allow it, this place needs to be shut down!

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Review of
Banbury Heights Nursing Home
from M R (Wife of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

Throughout my husband's six-week stay, he was treated with kindness, respect and dignity. All staff are professional, cheerful and helpful. It has been a pleasure to visit him here.

Reply from Michael Morton, Business Project Manager at Banbury Heights Nursing Home

Thank you so much for your kind words. We're truly grateful to hear that your husband was treated with kindness and dignity during his stay. It means a lot to us that you found the staff professional and welcoming.

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Review of
Esmere Gardens Nursing Home
from Z M (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I had visited Esmere Gardens a few times with some local community groups in the last 6 months or so and was so impressed by the cleanliness, the atmosphere and the staff just from visiting the foyer that when I came to visit a friend who was a palliative care resident up until she passed away I was

even more taken aback!
The room was like a 5 star hotel, my friend and any guests were made to feel very welcome when we visited, her family were invited to visit any time and to be included in any activities, we especially liked the birds of prey recently.
Having worked in care homes before, Esmere Gardens does not have the look or feel of a care home there are no buzzers or bells going off, no staff members racing around seeing to residents. It's all very calm and clean and I take my hat off to every member of staff that work hard to keep it the very best! I'd like to say a special thank you to one special lady who despite her own sadness helped us through ours. Thank you all!

Reply from Kimberly Mae Pascual, Home Manager at Esmere Gardens Nursing Home

Thank you so much for your heartfelt review. It truly means the world to us to hear such kind words about Esmere Gardens. We are incredibly proud of our dedicated team, who work tirelessly to create a welcoming, calm, and supportive environment for all our residents and their loved ones. It's wonderful to know that you noticed the care and attention to detail we put into making Esmere Gardens feel like home, from the cleanliness and atmosphere to the special experiences we offer, like the birds of prey visit. Your recognition of our staff's hard work and compassion is deeply appreciated, and we will be sure to pass on your gratitude-especially to the special team member who supported you through such a difficult time. Thank you again for sharing your experience. Your words truly inspire us to continue providing the very best care and comfort to our residents and their families.

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Review of
Esmere Gardens Nursing Home
from A P (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My father stayed at Esmere Gardens for two months respite care following an operation. From our initial enquiry through every aspect of his care our experience has been excellent. Nothing was too much trouble and each staff member's concern for my father's comfort and welfare has been exceptional. All

his medical needs were taken care of by the very professional and caring nursing staff and we were always kept updated. The home is beautifully furnished and extremely clean with a very homely feel to it. His own room was very well appointed and comfortable, the meals delicious and the variety of activities outstanding. The all inclusive charging structure is very reassuring. We can't thank the staff enough for making my father's stay such a good experience for us all. They even gave him a birthday party when he celebrated a milestone birthday.

Reply from Kimberly Pascual, Home Manager at Esmere Gardens Nursing Home

Thank you so much for sharing your wonderful feedback. We are delighted to hear that your father's stay at Esmere Gardens was such a positive experience. Our team strives to provide exceptional care, and it's heartening to know that you felt his comfort and welfare were always prioritised. We're also thrilled that he enjoyed his room, the meals, activities, and even the birthday celebration, moments are truly special for us as well. Your kind words about the professionalism and dedication of our staff mean a great deal, and we will be sure to pass them on. We are grateful for the trust you placed in us and hope your father continues to recover well.

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Review of
Esmere Gardens Nursing Home
from Kevin I (Friend of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Esmere Gardens is an excellent care home. The staff are all very kind, helpful and take care of the residents. The rooms are of a good size and comfortable. I would highly recommend Esmere Gardens to anyone.

Reply from Lisa Campbell, Customer Care Manager at Esmere Gardens Nursing Home

Thank you so much for your thoughtful review! We're delighted to hear that you've had such a positive experience with our staff and facilities. Providing kind, helpful, and attentive care to our residents is at the heart of everything we do. It's wonderful to know that you find the rooms spacious and comfortable, as we strive to make every aspect of our community feel like home. Your feedback means a lot to us, and we truly appreciate your kind words!

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Review of
Shipston Lodge Nursing Home
from H W (Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Replacement of floors should not have affected the care of residents, the owner's problem. Lack of staff, language problems. Second week breakfast after 10 am, dress and wash 11:30 am, had to cancel visitors. The chef did her best with spice allergy. Carers had no idea an unopened tin of mushroom soup

was put on my tea tray. The reclining chair broke down. No hairdresser first week. No special wheelchair for shower facilities. Had to go outside to the dining room through a doorway unsuitable for wheelchairs. Long wait to be taken back to my room.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your experience did not meet your expectations. I would have appreciated the opportunity to address these comments at the time (November 2024) to improve your stay. I am glad to hear that our chef did her best to accommodate your dietary needs. Thank you again for your comments. We value all feedback, as it helps us enhance our services. If you would like to discuss this further, please don't hesitate to contact me directly.

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Review of
The Julie Richardson Nursing Home
from Victoria H (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

We'd been desperate to get mum the right care for years, the fabulous social worker at the hospital helped us to find The Julie Richardson Nursing Home, we will be forever grateful. We couldn't have asked for more. Mum presented some difficulties but the care workers and nurses were so kind to her and

we could all see that mum was happier than she had been for a long time. The level of care was second-to-none. Mum blossomed at Julie Richardson and although she only there for six months until she died, we never ever worried for her future again in those six months. Thank you to all at Julie Richardson, you are the best.

Reply from Michael Morton, Business Project Manager at The Julie Richardson Nursing Home

Thank you so much for taking the time to share such heartfelt feedback. It means the world to us to know that your mum felt happy, cared for and safe during her time at The Julie Richardson Nursing Home. Our team is deeply committed to providing compassionate and personalised care and hearing that your mum blossomed with us is truly touching. We are honoured to have been part of her journey and to have given you and your family peace of mind during those six months. Your kind words about our care workers and nurses are deeply appreciated and we will share them with the team, it will mean so much to them.

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Review of
Shipston Lodge Nursing Home
from Helen E (Daughter of Resident) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience

Shipston Lodge provided great care for both my parents during the last 18 months of their lives, and I would highly recommend them. The management were very efficient, flexible and considerate when I was organising my parents move into the home. They were able to be together in a bright and large room.

The staff, whatever role, really care about the residents, always addressing them by name, listening to their needs and having great patience and positivity. Social activities we varied, including a pub quiz. Their health needs were met and hospital visits accompanied if necessary. The food was excellent and homemade, with cake available for visits too. Shipston Lodge were supportive when first Mum, then Dad died. Overall a very caring environment.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you so much for taking the time to leave such a thoughtful and heartfelt review of Shipston Lodge. We are truly honored to have had the opportunity to care for both your parents. We are so glad that our team's efforts to create a caring, respectful and positive environment made a meaningful difference for your family. Your kind words about the staff's attentiveness, the variety of social activities, the homemade food and the support during such a challenging time mean a great deal to us. Providing a warm, supportive and person-centered environment is always our priority and we are grateful that this was your experience. Please know that your recommendation of Shipston Lodge is greatly appreciated and will be shared with the team, as it is feedback like this that reminds us why we do what we do. With warm regards.

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Review of
Esmere Gardens Nursing Home
from J P (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My father stayed for Respite care at Esmere Gardens in October this year. Right from our initial visit we were filled with reassurance that my father was going to be given the very best care. I always think that you can judge a lot about any place or organisation by the staff, and absolutely every staff

member we met at Esmere was friendly, considerate, professional and generally exemplary. My father was very happy and the stay was both enjoyable for him and ( as a gentleman who can be reluctant to try anything unfamiliar) therapeutic.

We have used several care homes in the locality for respite care for dad and Esmere was head and shoulders above the others in terms of the care dad received. The home itself is stunning and beautifully furnished, but don't be fooled - the staff and quality of care are even better!

Reply from Lisa Campbell, Customer Care Manager at Esmere Gardens Nursing Home

Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear that your fathers stay with us at Esmere Gardens was such a positive experience. Our team strives to provide the highest level of care and comfort, and its wonderful to know that we succeeded in making both your fathers stay enjoyable and therapeutic. Your feedback about our staff being friendly, professional, and caring means the world to us. Were also so glad that you appreciated our homes setting and furnishings. We truly value your trust in us and are grateful for your recognition of the care we provide. It was our pleasure to have your father stay with us, and we look forward to welcoming you both back in the future!

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Review of
Esmere Gardens Nursing Home
from G L (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Lovely care home instantly made my dad and I feel welcome, great at getting him to settle and comforting him as I struggled when he first went in there with guilt. Communication via phone and email is good and know I can ring at any time with any questions etc and lots of nice events to involve all

members of the family.

Reply from Lisa Campbell, Customer Care Manager at Esmere Gardens Nursing Home

Thank you so much for your kind words and thoughtful review. We are so pleased to hear that both you and your dad felt welcomed and supported from the moment you arrived at our care home. We understand how difficult it can be to make such an important decision, and we're so glad that our team could help ease your concerns and provide comfort during this transition. It's wonderful to hear that the communication and the events we offer have been helpful for you and your family. Your trust and feedback mean a great deal to us, and we truly appreciate the opportunity to care for your dad. Please don't hesitate to reach out if you ever need anything - we're always here for you!

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Review of
Shipston Lodge Nursing Home
from J A (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

Shipston Lodge Nursing Home has been unbelievably supportive while my mother moved into care. The manager has been outstanding in terms of communication, explanations and speedy response. All of the staff have been delightful and I have observed carers working with my mother with sensitivity and compassion.

My mother has not been a resident for long enough to make further comment but we are delighted with our experience.

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Review of
Shipston Lodge Nursing Home
from T A (Husband of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming, happy and light environment. High-quality facilities. Very caring staff, helpful and positive in outlook in all areas and sensitive to patient's problems and needs. The food is very good quality and varied and well presented. Well-attended activities. Altogether a happy and positive

experience all around.

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Review of
Shipston Lodge Nursing Home
from Stephanie C (Daughter of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

My Dad had tried two care homes prior to Shipston Lodge and I was extremely nervous about him settling in. I need not have been. The formidable manager spent a great deal of time getting to know my Dad and fed back to her team his needs and routine. She has a heart of gold. Walking into this luxurious

home starts with a warm greeting from the lovely receptionist. The nurses and care staff always attentively listen to my dad's needs. The in-house physio team is fabulous and the activities team are exceptional. I can finally sleep at night knowing he's in the best care home. All care homes should be like this one. We are so grateful to you all. Thank you.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you very much for your lovely review. It has been a pleasure looking after your dad and it is very rewarding to see him progressing. We are very proud of our staff in all departments who are passionate, committed and caring to all our residents. Please feel free to approach any of us if you wish to discuss any of your dad's care needs. Thank you.

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Review of
Esmere Gardens Nursing Home
from B W (Wife of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff were all extremely caring and kind. They went "the extra mile" to make sure my husband was happy, comfortable and confident. The nursing care was excellent and drugs were safely administered at the correct times. This was respite care and I would not hesitate to bring him to the Esmere Gardens

again.

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you so much for your wonderful feedback! We're truly delighted to hear that you and your husband had such a positive experience at Esmere Gardens. Our team is passionate about providing compassionate care, and it warms our hearts to know that their efforts made a difference in your husband's comfort and confidence. Thank you.

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Review of
Shipston Lodge Nursing Home
from Jane B (Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

When I arrived at Shipston Lodge I was in very poor shape because of a delayed diagnosis which ended in a fracture! With the most truly wonderful nursing staff I have come around and am progressing well. I would have liked to have tended my stay but I did not have the financial means. I am not overstating

that they are miracle people and we are very lucky to have them.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you for kindly taking the time to leave a review. It was such a pleasure having you in our care home and we are delighted to hear that we were able to help. Thank you so much for your lovely feedback and your generous donation. We are very lucky to have a team of caring and passionate professionals that go above and beyond and proud of their work and love the residents they care for. We would love to see you again.

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Review of
Banbury Heights Nursing Home
from R H (Regular Volunteer) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

As the Roman Catholic Chaplain I have been visiting Roman Catholic residents for the past 20 years and have always been well received. The staff have always been helpful and I enjoy visiting many of the residents.

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Review of
Shipston Lodge Nursing Home
from N C (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

Dad went into the lodge for a week's respite care following a hospital admission. During that time he was well looked after. The medical staff were excellent with his different medications and understood his needs well. Every member of staff greeted you with a smile, and a hello and went out of their

way to help you with any queries or questions. The rooms are lovely and clean and the bathroom facilities are just right. Dad needed some personal care and the member of staff was so lovely with him. She respected his dignity, asked permission, and explained what she was doing all the time. Dad really enjoyed mealtimes - in fact, I think coming home might be a bit of a let down! We don't know what the future holds but I wouldn't hesitate to use Shipston Lodge again knowing that Dad would be safe and well cared for. My thanks to all the staff for their kindness and support at what was a difficult time.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you so much for taking the time to share your experience at Shipston Lodge. It's heartwarming to hear that your dad received such excellent care during his stay. I'm thrilled to know that our staff made him feel comfortable and respected throughout his time with us. We pride ourselves on providing a warm and welcoming environment and it's lovely to hear that the smiles and support from our team made a difference for you both. I'm also glad to hear he enjoyed the meals. Your kind words mean a lot to us and we're here for you whenever you need us in the future. Wishing you and your dad all the best!

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Care Homes Owned by Taylor & Taylor Ltd

Taylor & Taylor Ltd Locations (4)

Taylor & Taylor Ltd Reviews (252)

The Julie Richardson Nursing Home

Banbury Heights Nursing Home

Shipston Lodge Nursing Home

Banbury Heights Nursing Home

Banbury Heights Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Shipston Lodge Nursing Home

The Julie Richardson Nursing Home

Shipston Lodge Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Esmere Gardens Nursing Home

Shipston Lodge Nursing Home

Banbury Heights Nursing Home

Shipston Lodge Nursing Home

Awards / Recognitions (0)

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