Taylor & Taylor Ltd in Gloucestershire | 1 Care Home

Review of
Esmere Gardens Nursing Home
from Z M (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I had visited Esmere Gardens a few times with some local community groups in the last 6 months or so and was so impressed by the cleanliness, the atmosphere and the staff just from visiting the foyer that when I came to visit a friend who was a palliative care resident up until she passed away I was

even more taken aback!
The room was like a 5 star hotel, my friend and any guests were made to feel very welcome when we visited, her family were invited to visit any time and to be included in any activities, we especially liked the birds of prey recently.
Having worked in care homes before, Esmere Gardens does not have the look or feel of a care home there are no buzzers or bells going off, no staff members racing around seeing to residents. It's all very calm and clean and I take my hat off to every member of staff that work hard to keep it the very best! I'd like to say a special thank you to one special lady who despite her own sadness helped us through ours. Thank you all!

Reply from Kimberly Mae Pascual, Home Manager at Esmere Gardens Nursing Home

Thank you so much for your heartfelt review. It truly means the world to us to hear such kind words about Esmere Gardens. We are incredibly proud of our dedicated team, who work tirelessly to create a welcoming, calm, and supportive environment for all our residents and their loved ones. It's wonderful to know that you noticed the care and attention to detail we put into making Esmere Gardens feel like home, from the cleanliness and atmosphere to the special experiences we offer, like the birds of prey visit. Your recognition of our staff's hard work and compassion is deeply appreciated, and we will be sure to pass on your gratitude-especially to the special team member who supported you through such a difficult time. Thank you again for sharing your experience. Your words truly inspire us to continue providing the very best care and comfort to our residents and their families.

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Review of
Esmere Gardens Nursing Home
from A P (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My father stayed at Esmere Gardens for two months respite care following an operation. From our initial enquiry through every aspect of his care our experience has been excellent. Nothing was too much trouble and each staff member's concern for my father's comfort and welfare has been exceptional. All

his medical needs were taken care of by the very professional and caring nursing staff and we were always kept updated. The home is beautifully furnished and extremely clean with a very homely feel to it. His own room was very well appointed and comfortable, the meals delicious and the variety of activities outstanding. The all inclusive charging structure is very reassuring. We can't thank the staff enough for making my father's stay such a good experience for us all. They even gave him a birthday party when he celebrated a milestone birthday.

Reply from Kimberly Pascual, Home Manager at Esmere Gardens Nursing Home

Thank you so much for sharing your wonderful feedback. We are delighted to hear that your father's stay at Esmere Gardens was such a positive experience. Our team strives to provide exceptional care, and it's heartening to know that you felt his comfort and welfare were always prioritised. We're also thrilled that he enjoyed his room, the meals, activities, and even the birthday celebration, moments are truly special for us as well. Your kind words about the professionalism and dedication of our staff mean a great deal, and we will be sure to pass them on. We are grateful for the trust you placed in us and hope your father continues to recover well.

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Review of
Esmere Gardens Nursing Home
from Kevin I (Friend of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Esmere Gardens is an excellent care home. The staff are all very kind, helpful and take care of the residents. The rooms are of a good size and comfortable. I would highly recommend Esmere Gardens to anyone.

Reply from Lisa Campbell, Customer Care Manager at Esmere Gardens Nursing Home

Thank you so much for your thoughtful review! We're delighted to hear that you've had such a positive experience with our staff and facilities. Providing kind, helpful, and attentive care to our residents is at the heart of everything we do. It's wonderful to know that you find the rooms spacious and comfortable, as we strive to make every aspect of our community feel like home. Your feedback means a lot to us, and we truly appreciate your kind words!

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Review of
Esmere Gardens Nursing Home
from J P (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My father stayed for Respite care at Esmere Gardens in October this year. Right from our initial visit we were filled with reassurance that my father was going to be given the very best care. I always think that you can judge a lot about any place or organisation by the staff, and absolutely every staff

member we met at Esmere was friendly, considerate, professional and generally exemplary. My father was very happy and the stay was both enjoyable for him and ( as a gentleman who can be reluctant to try anything unfamiliar) therapeutic.

We have used several care homes in the locality for respite care for dad and Esmere was head and shoulders above the others in terms of the care dad received. The home itself is stunning and beautifully furnished, but don't be fooled - the staff and quality of care are even better!

Reply from Lisa Campbell, Customer Care Manager at Esmere Gardens Nursing Home

Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear that your fathers stay with us at Esmere Gardens was such a positive experience. Our team strives to provide the highest level of care and comfort, and its wonderful to know that we succeeded in making both your fathers stay enjoyable and therapeutic. Your feedback about our staff being friendly, professional, and caring means the world to us. Were also so glad that you appreciated our homes setting and furnishings. We truly value your trust in us and are grateful for your recognition of the care we provide. It was our pleasure to have your father stay with us, and we look forward to welcoming you both back in the future!

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Review of
Esmere Gardens Nursing Home
from G L (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Lovely care home instantly made my dad and I feel welcome, great at getting him to settle and comforting him as I struggled when he first went in there with guilt. Communication via phone and email is good and know I can ring at any time with any questions etc and lots of nice events to involve all

members of the family.

Reply from Lisa Campbell, Customer Care Manager at Esmere Gardens Nursing Home

Thank you so much for your kind words and thoughtful review. We are so pleased to hear that both you and your dad felt welcomed and supported from the moment you arrived at our care home. We understand how difficult it can be to make such an important decision, and we're so glad that our team could help ease your concerns and provide comfort during this transition. It's wonderful to hear that the communication and the events we offer have been helpful for you and your family. Your trust and feedback mean a great deal to us, and we truly appreciate the opportunity to care for your dad. Please don't hesitate to reach out if you ever need anything - we're always here for you!

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Review of
Esmere Gardens Nursing Home
from B W (Wife of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff were all extremely caring and kind. They went "the extra mile" to make sure my husband was happy, comfortable and confident. The nursing care was excellent and drugs were safely administered at the correct times. This was respite care and I would not hesitate to bring him to the Esmere Gardens

again.

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you so much for your wonderful feedback! We're truly delighted to hear that you and your husband had such a positive experience at Esmere Gardens. Our team is passionate about providing compassionate care, and it warms our hearts to know that their efforts made a difference in your husband's comfort and confidence. Thank you.

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Review of
Esmere Gardens Nursing Home
from Louise C (Daughter of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

Esmere Gardens looks and feels like a modern, up-market hotel, but with high levels of professional care and support going on unobtrusively in the background.
Staff are, without exception, kind, friendly and caring. They have all got to know my mother and her habits and preferences within a few weeks.

Issues or concerns are dealt with proactively and communication with relatives is excellent.
We can visit my mother whenever we like, have lunch with her, join in with the various events and activities or take her out, as we wish. We are very happy that she is at Esmere Gardens.

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you so much for taking the time to share your wonderful feedback about Esmere Gardens. We are delighted to hear that you feel our home combines a modern, welcoming atmosphere with high-quality care and support. It warms our hearts to know that our team has built such a positive relationship with your mother, and we truly appreciate your recognition of their kindness and dedication. Our goal is to create a nurturing environment where residents feel valued and understood, and it's fantastic to see that reflected in your experience. Thank you once again for your kind words. We look forward to continuing to support your mother and your family.

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Review of
Esmere Gardens Nursing Home
from Kate D (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

With Mum no longer able to live independently, it was key that the next move was to the right place. Having looked at other local providers, we found everything and more that we could have hoped for at Esmere Gardens - they set the standard.
The time and effort that the whole team took to get to know

Mum and help her settle in are a testament to their friendly and proactive approach where nothing is too much trouble. It looks like a first class hotel but feels like home.

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you for your lovely feedback about Esmere Gardens. We're truly delighted to hear that your mum feels at home and is enjoying the care and support provided by our team. It's our priority to create an environment that's both elegant and welcoming, so knowing we've achieved that for her means a lot to us.

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Review of
Esmere Gardens Nursing Home
from Carol B (Wife of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

My husband has received respite care for 8 weeks at Esmere Gardens. From initial contact to the end of the stay, I cannot fault the high standard of care, catering and activities that have been provided. The home is immaculately clean with a fabulous, family-like feel to it. Particular praise for the

reception team, activity provider, nursing and care staff as nothing was too much trouble. We are so grateful for such wonderful care.

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that your husband's stay at Esmere Gardens was so positive. It is incredibly rewarding to know that our efforts in providing high-quality care, catering, and activities have made a meaningful impact We take great pride in maintaining a welcoming, family-like atmosphere, and it's heartening to hear that this resonated with you. I will be sure to pass along your praise to the reception team, activity provider, nursing, and care staff. They will be thrilled to know that their dedication and hard work have been recognised and appreciated. Your gratitude means a great deal to us.

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Review of
Esmere Gardens Nursing Home
from David F (Son of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

Since my parents have arrived in Esmere Gardens, they have settled in very well, due to the wonderful staff and care provided, the staff go beyond what I was expecting.
The building and facilities are fabulous, I would recommend Esmere Gardens to anyone needing full-time or respite care.

Reply from Ionela Solomon, Home Manager at Esmere Gardens Nursing Home

Thank you for your review. Your feedback is important to us and will be shared. We appreciate your comments and I will pass on to the staff. We try to ensure all of our residents are well looked after and enjoy their stay with us so again we appreciate your lovely comments.

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Review of
Esmere Gardens Nursing Home
from Patricia F (Daughter-in-law of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My parents-in-law have settled in well into the home and seem happy here. The care that they receive is excellent, the staff are very approachable and kind. The food is very good as is the housekeeping staff. The staff are very concerned that all their needs are met and that their lives are made as

comfortable as possible.

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Review of
Esmere Gardens Nursing Home
from S E (Friend of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

My son and I come to visit a friend regularly. The staff are extremely friendly and courteous. Our friend is well cared for. He has the offer of lots of activities both in the home and outside. The accommodation is lovely and finished to a high spec. Just waiting for the garden to truly develop as it

is a new building. The only part of the catering we have experienced is the cake and there has always been a wide variety of choices and they're all delicious! I would certainly consider Esmere Gardens for my relatives when the time comes.

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you for your kind words about Esmere Gardens. We are thrilled to hear that you and your son have had such a positive experience during your visits. We take great pride in providing a warm and welcoming environment for our residents and their visitors.

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Review of
Esmere Gardens Nursing Home
from C G (Son of Resident) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience

Since my mother moved into this care home I have seen a major change in her overall appearance and well-being. This is due to the care and tenderness of the staff looking after her. The staff have also kept me up to date with all that is happening to her, so nothing comes as a shock as I am always kept

in the loop. I could not ask for anything better.

Reply from Michael Morton, Business Project manager at Esmere Gardens Nursing Home

Thank you so much for your kind words. We are delighted to hear about the positive changes in your mother's well-being since she moved into our care home. Our team takes great pride in providing attentive and compassionate care, and your feedback is deeply appreciated.We are also pleased to know that our efforts to keep you informed have been helpful. It is our priority to ensure that families are always up to date with their loved ones' care.Your gratitude means a lot to us, and we will continue to strive for excellence in looking after your mother.

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Review of
Esmere Gardens Nursing Home
from M M (Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience

Very good and friendly nursing staff.
Very good food.
A quiet and peaceful location.
Nice gardens.

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Review of
Esmere Gardens Nursing Home
from G M (Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

Esmere Gardens Nursing Home is one of the most beautifully situated care homes I have ever encountered. Set in a field of the Foss Way in Moreton-in-Marsh, it is very new and well-designed. The care staff are wonderful; loving in their care, keen on their jobs and extremely hard-working. Their medical

care is meticulous and the food is excellent. Moreton is conveniently placed for friends and families with a regular train service from London.

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you for taking the time to share your wonderful feedback about Esmere Gardens Nursing Home. We are thrilled to hear that the location and design of our facility met your expectations. Our care staff takes great pride in their work, striving to provide compassionate and meticulous care, and it's heartening to hear that their efforts resonate with you. We are also pleased that the quality of our food and the convenience of our location have enhanced your experience. Thank you for recognising the hard work and dedication of our team.

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Review of
Esmere Gardens Nursing Home
from S H (Friend of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

The move to Esmere Gardens has been very smooth. We have found all the staff so welcoming and attentive. They are hugely caring and my friend is particularly enjoying the activities and outings. Thank you so much.

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you for your kind words! We're thrilled to hear that the transition to Esmere Gardens was smooth and that our staff's welcoming and attentive nature has stood out. It's wonderful that your friend is enjoying the activities and outings. We aim to make Esmere Gardens a joyful and caring community for everyone. Your appreciation means a lot to us

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Review of
Esmere Gardens Nursing Home
from C S (Wife of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

I had great abandonment issues when I left my husband in respite care but the staff were hugely understanding and sympathetic. My husband's room and en-suite were spacious and comfortable with lovely large windows overlooking the garden and with all care and attention settled into a happy routine. I

was kept well informed about my husband's activities during the day, his sleep pattern and his healthy eating. I thank all the staff for looking after my husband so well,

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you for sharing your positive experience with the move to Esmere Gardens. We're delighted to hear that the transition was smooth and that you've found our staff to be welcoming and attentive. It's wonderful that your husband is enjoying the activities and outings we offer. We strive to create a supportive and engaging environment for all our residents, and your feedback is greatly appreciated. Thank you once again for choosing Esmere Gardens.

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Review of
Esmere Gardens Nursing Home
from P K (Respite Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

I came to Esmere Gardens for a complete rest following a relapse in my long covid recovery. The room is spacious with ensuite facilities and has access to the gardens so that it's possible to sit and go outside without having to walk too far.
Communal areas include a restaurant (although meals can

be provided in your own room), a pub with a large screen tv and a cafe (also with large screen TV) and a hairdressers. TVs are also provided in the individual rooms. There are daily opportunities for activities if wished but it's also possible just to be quiet in your room as well which, given my present condition, is what I needed.
I have found all the staff without exception excellent: attentive, kind, helpful and friendly but unobtrusive and respectful of your privacy. They are on constant call and nothing is too much trouble, also ensuring that I was happy with the food as a non-meat eater. All in all, I really can't fault it.

Reply from Michael Morton, Business Project Manager at Esmere Gardens Nursing Home

Thank you for sharing your experience at Esmere Gardens. We're delighted that the room, with its direct garden access, helped make your stay comfortable during your recovery. It's great to hear that our team's attentive and respectful service met your needs, especially with your dietary preferences. We appreciate your kind words about the options for both relaxation and activities, which align with our aim to create a supportive environment for all our guests.

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Review of
Esmere Gardens Nursing Home
from S R (Friend of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

I have visited two new residents here and prior to that visited one of them in another care home. I was very impressed with that home, but Esmere Gardens is quite simply wonderful. The location rooms furnishing and quality of staff is five star. I often pop in unannounced and this never alters. The

food and personal touches are over and above any other homes. I visit many homes as a Pastoral Administrator for our church and this one excels.

Reply from Ionela Solomon, Home Manager at Esmere Gardens Nursing Home

Thank you for your kind words, your feedback means a lot to us and we hope you will continue to visit your friends at Esmere Garden

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Care Home Owned by Taylor & Taylor Ltd in Gloucestershire

Taylor & Taylor Ltd Locations in Gloucestershire (1)

Taylor & Taylor Ltd Reviews in Gloucestershire (19)

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

Esmere Gardens Nursing Home

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