Taylor & Taylor Ltd in Warwickshire | 1 Care Home

Review of
Shipston Lodge Nursing Home
from Sara W (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

From beginning to end the process of admission, flexibility of treatment of package was excellent. My mother 80 was admitted for two weeks (initially) rehabilitation care, extended to three weeks after physio assessment. The care, facilities, food and love my mother received was beyond expectations.

All of your staff have personality, professionalism and proficiency beyond. Having never encountered care before - This was exceptional. We couldn't have coped or cared for Mum without you and your team.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you so much for your kind and thoughtful words. It truly means the world to us to know that your mother's experience was so positive, and that our care and support made a real difference to both her and your family.We understand how daunting it can be to place a loved one in care, especially for the first time, so it's incredibly rewarding to hear that we were able to exceed your expectations. Our team takes great pride in not only delivering professional and high-quality care but also in creating an environment of warmth, respect, and compassion-so knowing that your mum felt well looked after and truly cared for is everything to us. Thank you for trusting us with your mother's rehabilitation and for taking the time to share your experience. We'll be sure to pass on your lovely feedback to our team-they will be so touched to hear it. If you ever need anything in the future, please don't hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Kim T (Daughter of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

I am writing to express our deepest gratitude for the exceptional care and compassion provided to my Mum, during her time at Shipston Lodge Nursing Home.
From the moment we arrived, we were greeted by the manager and I was immediately struck by the warmth and genuine care that radiated from every member

of her team, (we had tried many homes before we found Shipston) The level of attention and dedication shown to Mum was truly remarkable, the care from the whole team was quite remarkable, those Nurses treated Mum like she was their own Mum, never losing patience and always filled with compassion, there are too many names to mention but we appreciate every single one of them thank you.
The manager manages the care home and I've never seen anyone as dedicated, hard working caring. Thank you.
I wholeheartedly recommend Shipston Lodge Nursing Home to anyone seeking a loving and supportive home for their loved ones.
With sincere gratitude.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from H W (Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Replacement of floors should not have affected the care of residents, the owner's problem. Lack of staff, language problems. Second week breakfast after 10 am, dress and wash 11:30 am, had to cancel visitors. The chef did her best with spice allergy. Carers had no idea an unopened tin of mushroom soup

was put on my tea tray. The reclining chair broke down. No hairdresser first week. No special wheelchair for shower facilities. Had to go outside to the dining room through a doorway unsuitable for wheelchairs. Long wait to be taken back to my room.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your experience did not meet your expectations. I would have appreciated the opportunity to address these comments at the time (November 2024) to improve your stay. I am glad to hear that our chef did her best to accommodate your dietary needs. Thank you again for your comments. We value all feedback, as it helps us enhance our services. If you would like to discuss this further, please don't hesitate to contact me directly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Helen E (Daughter of Resident) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience

Shipston Lodge provided great care for both my parents during the last 18 months of their lives, and I would highly recommend them. The management were very efficient, flexible and considerate when I was organising my parents move into the home. They were able to be together in a bright and large room.

The staff, whatever role, really care about the residents, always addressing them by name, listening to their needs and having great patience and positivity. Social activities we varied, including a pub quiz. Their health needs were met and hospital visits accompanied if necessary. The food was excellent and homemade, with cake available for visits too. Shipston Lodge were supportive when first Mum, then Dad died. Overall a very caring environment.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you so much for taking the time to leave such a thoughtful and heartfelt review of Shipston Lodge. We are truly honored to have had the opportunity to care for both your parents. We are so glad that our team's efforts to create a caring, respectful and positive environment made a meaningful difference for your family. Your kind words about the staff's attentiveness, the variety of social activities, the homemade food and the support during such a challenging time mean a great deal to us. Providing a warm, supportive and person-centered environment is always our priority and we are grateful that this was your experience. Please know that your recommendation of Shipston Lodge is greatly appreciated and will be shared with the team, as it is feedback like this that reminds us why we do what we do. With warm regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from J A (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

Shipston Lodge Nursing Home has been unbelievably supportive while my mother moved into care. The manager has been outstanding in terms of communication, explanations and speedy response. All of the staff have been delightful and I have observed carers working with my mother with sensitivity and compassion.

My mother has not been a resident for long enough to make further comment but we are delighted with our experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from T A (Husband of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming, happy and light environment. High-quality facilities. Very caring staff, helpful and positive in outlook in all areas and sensitive to patient's problems and needs. The food is very good quality and varied and well presented. Well-attended activities. Altogether a happy and positive

experience all around.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Stephanie C (Daughter of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

My Dad had tried two care homes prior to Shipston Lodge and I was extremely nervous about him settling in. I need not have been. The formidable manager spent a great deal of time getting to know my Dad and fed back to her team his needs and routine. She has a heart of gold. Walking into this luxurious

home starts with a warm greeting from the lovely receptionist. The nurses and care staff always attentively listen to my dad's needs. The in-house physio team is fabulous and the activities team are exceptional. I can finally sleep at night knowing he's in the best care home. All care homes should be like this one. We are so grateful to you all. Thank you.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you very much for your lovely review. It has been a pleasure looking after your dad and it is very rewarding to see him progressing. We are very proud of our staff in all departments who are passionate, committed and caring to all our residents. Please feel free to approach any of us if you wish to discuss any of your dad's care needs. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Jane B (Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

When I arrived at Shipston Lodge I was in very poor shape because of a delayed diagnosis which ended in a fracture! With the most truly wonderful nursing staff I have come around and am progressing well. I would have liked to have tended my stay but I did not have the financial means. I am not overstating

that they are miracle people and we are very lucky to have them.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you for kindly taking the time to leave a review. It was such a pleasure having you in our care home and we are delighted to hear that we were able to help. Thank you so much for your lovely feedback and your generous donation. We are very lucky to have a team of caring and passionate professionals that go above and beyond and proud of their work and love the residents they care for. We would love to see you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from N C (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

Dad went into the lodge for a week's respite care following a hospital admission. During that time he was well looked after. The medical staff were excellent with his different medications and understood his needs well. Every member of staff greeted you with a smile, and a hello and went out of their

way to help you with any queries or questions. The rooms are lovely and clean and the bathroom facilities are just right. Dad needed some personal care and the member of staff was so lovely with him. She respected his dignity, asked permission, and explained what she was doing all the time. Dad really enjoyed mealtimes - in fact, I think coming home might be a bit of a let down! We don't know what the future holds but I wouldn't hesitate to use Shipston Lodge again knowing that Dad would be safe and well cared for. My thanks to all the staff for their kindness and support at what was a difficult time.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you so much for taking the time to share your experience at Shipston Lodge. It's heartwarming to hear that your dad received such excellent care during his stay. I'm thrilled to know that our staff made him feel comfortable and respected throughout his time with us. We pride ourselves on providing a warm and welcoming environment and it's lovely to hear that the smiles and support from our team made a difference for you both. I'm also glad to hear he enjoyed the meals. Your kind words mean a lot to us and we're here for you whenever you need us in the future. Wishing you and your dad all the best!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from M B (Respite Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

Good front of house and selling patter but lacking delivery. Staff attitudes range from affable and engaging to borderline bullying. Nursing competence is similarly hit or miss. Food is adequately palatable but in no way exceptional. I contracted for a week's respite stay but decided to leave after

a serious error of medication and a subsequent traumatic night. Despite assurances of transportation to and from the hospital I had to find my own way there and was left stranded by staff when no taxi could be booked for my departure. They didn't even offer to drive me to the bus stop.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you for sharing your feedback with us. We truly value your comments, as they help us improve our care. We are sorry to hear that your experience fell short of your expectations. Your concerns matter greatly to us and we take them seriously. At Taylor & Taylor Care Ltd, we uphold high standards and I assure you our staff's conduct aligns with our values. Our team is extensively trained to provide care with competence, compassion, and professionalism. Regarding medication safety, we prioritise the well-being of our residents and our records did not indicate any serious errors during your stay. We believe there may have been a misunderstanding and we welcome the opportunity to explain along with GP evidence. We regret that you felt stranded regarding transportation; however, this was prior to being a resident with us. We would love to talk more about your experience and ensure all our residents feel safe and respected. Thank you again for your feedback. We hope to hear from you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Kim W (Daughter of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

Mum originally went into Shipston Lodge for respite for a couple of weeks but due to deteriorating health stayed for 12 weeks until end of life two days ago.
We called it a hotel for the elderly because that is what it felt like, beautifully decorated, fresh flowers so clean and tidy but it is the

people running and working in the Lodge that made Mums failing health more bearable for her and the family.
Mum was treated with such care, dignity and respect from all levels of staff from the carers, medical team, the manager even the maintenance people and gardener. We cannot thank you all enough.
We were regularly updated with on going situations regarding her health and various decisions that had to be made. I have no hesitation in recommending Shipston Lodge to other potential residents and their families.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you for your heartfelt message. We are honoured by your kind words and pleased to know your mother experienced a high level of care, dignity, and respect from our team. Our mission is to provide a supportive environment and it is heartening to know we made a difference during this challenging time. Your appreciation of our carers, medical team, and all staff means a lot to us. Thank you for recommending Shipston Lodge. We are committed to maintaining the high standards you described.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Tim E (Husband of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

My wife stayed for a brief spell of respite care (with a serious medical condition) so she relied completely on the staff, at all times she was treated with respect and kindness. I found that staff at all levels from carers, through medical staff to the Manager were interested in providing support both

to myself and my wife. I would recommend Shipston Lodge to other potential residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from D O (Daughter of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

My father went to Shipston Lodge for respite care in the middle of January, which we extended to the end of February as he was/is being looked after so well. His needs have regularly been assessed and any changes have been dealt with promptly and respectfully. We, as a family, have been fully included

in any decisions made.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Rebecca E (Niece of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been fortunate to have been given a place here at Shipston Lodge. She has been welcomed by all staff. I have found the staff to be so helpful and easy to communicate with. The whole atmosphere is wonderful. It's like a luxury hotel, and I wouldn't hesitate to recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Louise A (Relative of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with the facilities and care provided for our aunt. It is clean, warm, caring and welcoming. There are lots of activities to participate in, and the staff are absolutely wonderful. I would not hesitate to recommend this facility.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Diana F (Daughter of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience

I moved my mum from a care home in Wales, the whole move was faultless. Everything at Shipston Lodge has been brilliant from day one, the care is excellent, management is very helpful, the receptionist is welcoming and has become my friend. The maintenance man is always helpful and smiling. I would

highly recommend Shipston Lodge for your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Graham B (Brother-in-law of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

My relatives have now been living at Shipston Lodge Nursing Home for nearly a year. As their conditions deteriorate, I have been impressed by the medical care of the nursing staff who have managed those difficult situations where a hospital visit has been required including arranging transport. Their

day-to-day needs are met with a smile and as a relative, I can relax knowing that their health and welfare needs are met in a professional fashion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Tim W (Husband of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

The welcome from the staff at reception on arrival could not have been warmer. All staff that we met were friendly, courteous and helpful. The medical staff were competent and trustworthy. The building was well maintained internally and externally. All areas of the Lodge were exceptionally clean and

tidy.
The resident's room was homely, well-decorated, spacious, clean and tidy.
There was extensive entertainment available for residents and this created a vibrant atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from H E (Friend of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

My elderly friend really enjoyed her week at Shipston Lodge. All the members of staff were extremely kind, and I was very impressed with the warm welcome and professionalism when I brought her in. Shipston Lodge is beautifully designed and she commented on how spacious and light it was. She particularly

enjoyed the library and loved playing the piano. She was delighted when another resident did a lovely pencil sketch whilst she played. She also enjoyed the gardens and appreciated that it was laid out for those with limited mobility, so there was nothing to trip on. It was a very good week for her and it has helped her to make up her mind about moving into the home long-term. Thank you to all the wonderful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Shipston Lodge Nursing Home
from Christopher H (Son of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

So my mom has been looking for a care facility for a while now, Shipston Lodge is the fourth place we have tried. From the moment we stepped through the door we knew this was the right place. The staff are exceptional, present and compassionate, leaving you feeling that our mother is really been taken

care of.
There are lots of activities, opportunities for engagement. Living as I do in the States, it's great knowing that my mother is in safe hands, it really makes a big difference. Highly, highly recommend!

Reply from Ela Solomon, Manager at Shipston Lodge Nursing Home

Thank you for such a kind review Christopher, we really appreciate you taking the time to leave feedback for Shipston Lodge Care Home It is great to hear that your Mum is having a great stay here and that her care is excellent. Staff at Shipston Lodge will be thrilled to read your kind comment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Taylor & Taylor Ltd in Warwickshire

Taylor & Taylor Ltd Locations in Warwickshire (1)

Taylor & Taylor Ltd Reviews in Warwickshire (79)

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Shipston Lodge Nursing Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers