81 Liberton Brae, Edinburgh EH16 6LE
"As a family, we cannot speak highly enough of Liberton Brae Care Home. We had looked at various other care homes but having viewed Liberton…" Read all 28 reviews
Liberton Brae is situated in a residential area in Edinburgh. The home provides quality care to up to 50 residents and is registered to deliver care for needs relating to dementia, learning disabilities, mental health conditions, old age, physical disabilities… Read more about Liberton Brae
The Croft, Knottingley WF11 9BL
"We couldn't be happier with how well my grandma is cared for by the team. They're so very caring and supportive, not just of my grandma,…" Read all 30 reviews
The Rivers care home is located near River Aire, it is a custom-built home in a great location near the water for users who want to be in touch with nature. The home has 59 en-suite bedrooms, and residents are welcome to bring personal items from… Read more about The Rivers
River Brook Drive, Birmingham B30 2SH
"We are very pleased with the care my mother-in-law receives every day, staff are kind and respectful and are always there to offer…" Read all 15 reviews
Andrew Cohen House in Birmingham has a team of trained staff who ensure each residents’ privacy and dignity is maintained at all times. Trained, caring staff give people the support they need. Residents can enjoy a wide range of activities to… Read more about Andrew Cohen House
Lancaster Avenue, Haslingden, Rossendale BB4 4HP
"The care my late auntie received was excellent, the staff were so kind to her, nothing was too much trouble. The facilities were so clean,…" Read all 47 reviews
Haslingden Hall is a purpose-built care home specialising in care for older people and provides 24-hour residential care, as well as complex dementia care, incorporating an active dementia strategy. The home has been designed with the comfort, privacy… Read more about Haslingden Hall
Botany Brow, Chorley PR6 0JW
"My mum has just passed away after being in the home for eight years with dementia. I cannot thank the staff enough for the care that they…" Read all 50 reviews
Jasmine Court is a modern, purpose-built home specialising in care for older people. The home provides 24-hour residential care and specialist dementia care and is located within good transport links to Preston, Bolton and Manchester. Rooms… Read more about Jasmine Court Residential
Wear Street, Jarrow NE32 3JN
"My wife went into Roseway House in May 2024. She has been looked after with very high standards. The staff have taken care of her very…" Read all 36 reviews
Roseway House is located in the centre of Jarrow, a town on the River Tyne. Roseway House offers nursing, residential, dementia and respite care. Highly skilled staff offer person-centred care in a friendly and approachable manner. En-suite… Read more about Roseway House
The Bull Ring, Chilvers Coton, Nuneaton CV10 7BY
"When your loved one moves into care it's such a worry. However, it soon became very clear that the whole team at Harmony House genuinely…" Read all 51 reviews
Harmony House is well-situated in the Nuneaton community to support residents in the pursuit of an independent lifestyle assisted by professional care staff. The facility has been purpose-built for good living standards and versatile nursing, which… Read more about Harmony House
Gleneagles Drive, Off St Andrews Grove, Morecambe LA4 5BN
"My father is a resident at The Glen and he also compliments all the staff and management. The care my dad receives is impeccable and he is…" Read all 20 reviews
The Glen is a lovely countryside location with views of Morecambe Bay and easy access to the beach. It is the perfect place with 70 spacious en-suites providing the best of the comforts for residents to be near nature while receiving palliative, residential,… Read more about The Glen Care Home
Cleveland Road, North Shields NE29 0NW
"My father joined Kingfisher Care Home in December 2023 - followed by my mother in January 2024. They both receive exceptional care. My…" Read all 18 reviews
Kingfisher Care Home provides residential and dementia care to up to 50 older people in North Shields, Tyne, and Wear. The team can accommodate respite and convalescent stays, as well as long-term residence in the home. It is situated in a residential… Read more about Kingfisher Care Home
Phoenix Drive, Scarborough YO12 4AZ
"My father's first experience in a care home and although confused with dementia, he settled in very well. The management team and staff are…" Read all 29 reviews
Eagle View Care Home is situated in Scarborough, a popular coastal town in North Yorkshire. With easy access to local amenities, the location of the care home on Phoenix Drive is within a friendly neighbourhood and enjoys strong links with the community. The… Read more about Eagle View Care Home
196 Hawkhead Road, Paisley PA2 7BS
"My father, who has Dementia, moved into Kingsley in April 2022. He is very comfortable in his own room surrounded by personal belongings.…" Read all 17 reviews
Kingsley House is a purpose-built facility that provides care for the elderly who require dementia, residential, respite, or palliative care. Kingsley has 55 en-suite rooms for maximum comfort, and the team encourage clients to bring personal items… Read more about Kingsley Care Home
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Reply from Jamie Holmes, Home Manager at The Rivers
Thank you very much for your kind words. It is lovely to hear that we are meeting your expectations. We adore looking after your grandma and yourselves as a family. I will pass on your kind words to the staff team.
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Reply from Emine Tekis, Home Manager at Eagle View Care Home
Thank you so much for your kind and heartfelt message. We are truly touched by your words and are so pleased to hear that your father has settled in well with us. We understand how significant this transition can be, especially for someone living with dementia, and we're glad to know that our efforts have provided both your father and yourself with comfort and reassurance. Our team takes great pride in creating a warm, caring, and supportive environment, and it means a lot to know that their dedication has made a positive impact.If there's ever anything more we can do to support you or your father, please don't hesitate to reach out. We are always here for you both.Once again, thank you for taking the time to share your kind words.
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Reply from Jeanette Fairclough, Home Manager at Jasmine Court Residential
Thank you for your very kind words. I will pass on to the team. It was a privilege to care for your mum.
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Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home
Thank you for sharing your experience with us. We are delighted to know your Mam is happy with her tailored care at Kingfisher. Our dedicated team strives to maintain high-quality care at all times. I will pass your kind sentiments onto the home team. Kind regards.
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Reply from Emine Tekis, Home Manager at Eagle View Care Home
Thank you so much for your kind and thoughtful message. We're so happy you were able to enjoy the meal together and that the decorations, food, and the special birthday cake added to the celebration. We're also delighted that the chef's efforts to accommodate dietary needs made the meal even more enjoyable. It's always our goal to go above and beyond for our residents and their loved ones, and it means so much to hear that you felt that care on such an important occasion.Thank you again for your heartfelt feedback, and please know that it was a privilege to be part of such a meaningful celebration. We look forward to continuing to provide excellent care for your family.
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Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home
Thank you for your kind words and recommendation. I will pass your kind sentiments on to the home team. We appreciate your feedback regarding staffing concerns addressed we will consider it and make necessary changes that are needed. Kind regards.
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Reply from Jamie Holmes, Home Manager at The Rivers
Thank you so much for your kind words, we take all feedback on-board. It is a pleasure to look after your sister and yourself as family. This is something we strive for at The Rivers. I will ensure your kind review is passed on to the care staff and wider team. Thank you.
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Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home
Thank you for sharing your experience. We truly appreciate your kind words and are pleased to hear that your wife is receiving the care and support she needs. Your recommendation means a lot to us, and we're grateful for your trust.
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Submitted via Website • Report
Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home
Thank you for your kind words and trust in Kingfisher. We're so pleased to hear that you feel reassured about your mum's care, and we truly appreciate your feedback.
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Reply from Rahi Joshi, Marketing Associate at Andrew Cohen House
Thank you for your kind words and positive feedback. We're delighted to hear that your mother-in-law feels safe and well cared for and we truly appreciate your recognition of our team's efforts. Your support means a lot to us.
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Reply from Rahi Joshi, Marketing Associate at Jasmine Court Residential
Thank you for your feedback. We're so pleased to hear that your mum feels happy and well-settled at Jasmine Court. I will pass your kind sentiments to the home team.
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Reply from Emine Tekis, Home Manager at Eagle View Care Home
Thank you so much for sharing your positive experience at Eagle View. We're thrilled to hear that your father-in-law's stay has been a pleasant one. It's wonderful to know that he is enjoying his room, the care from our staff, and the food. We take great pride in providing a comfortable and welcoming environment, and your feedback means a lot to us. We will continue to strive for the best care and service to ensure his happiness and well-being. We hope he feels right at home with us for a long time to come.
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Reply from Jamie Holmes, Home Manager at The Rivers
Hi, we value all feedback good and negative in order to improve our service. The safety and care for our residents are paramount and I am so very sorry that this has happened. I have completed a full investigation into your concerns and upon reviewing the care notes for Dad he was supported with a shower that morning along with oral care. It is stated in his care plan the amount of support he needs with personal and continence cares due to high levels of incontinence on a regular basis. I am sorry that at the time you came to collect Dad, he had become incontinent. I have taken swift action with the staff team. I have also referred this to CQC and local Safeguarding. It would be beneficial if concerns are also reported to me in the first instance so I am able to support you with any concerns. I have not been made aware of any concerns previous to this. Please refer to our complaints procedure visible in the home. I have an open door policy and I am always happy to assist. Kind regards
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Reply from Emine Tekis, Home Manager at Eagle View Care Home
Thank you so much for sharing your kind words. We're deeply sorry to hear about your mother's fall and the challenges you've faced, but we're so glad that we could step in to support her when she needed it most. It's our priority to provide compassionate and attentive care, and we're thrilled to hear that you've found our team to be helpful and dedicated. Your mother's well-being is at the heart of everything we do, and we're grateful for the opportunity to care for her. Please know that we're here for you and your family every step of the way.
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Reply from Rahi Joshi, Marketing Associate at The Glen Care Home
Thank you for sharing such heartfelt words during this difficult time. We are deeply sorry for your loss and honored to have cared for your mum at The Glen.
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Reply from Emine Tekis, Home manager at Eagle View Care Home
Thank you so much for your thoughtful feedback. We are truly grateful for your kind words about our management and staff. It means a great deal to us to know that your mum received the care and attention she deserved and that you felt comfortable with the services provided.
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Reply from Rahi Joshi, Marketing Associate at Harmony House
Thankyou for your positive feedback. We are pleased to hear you are happy with your wife's person tailored care at Harmony House. I will share your kind words with our home team.
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Reply from Emine Tekis, Registered home manager at Eagle View Care Home
Thank you so much for your kind and thoughtful review. We are delighted to hear that your father has had a warm welcome and that you feel reassured by the care and support he is receiving. Creating a nurturing and friendly environment is something our team is truly passionate about, so it's wonderful to know that this has made a positive impression on both your father and your family.Our dedicated staff work hard to ensure all residents feel comfortable and supported, especially during the transition to their new home. We're also thrilled that you've noticed the effort we put into keeping the home well-organised and filled with engaging activities. Maintaining an open-door policy for families is very important to us, as it helps foster a sense of community and connection.Thank you again for your lovely words. We are honored to be entrusted with your father's care and will continue to do our utmost to ensure he feels happy and supported here at Eagle View.
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Submitted via Postal Card • Report
Reply from Emine Tekis, Registered home manager at Eagle View Care Home
Thank you so much for taking the time to share your feedback. We are truly grateful for your kind words and are delighted to hear that you are pleased with the care and support your wife has received over the past two years.Our care team and management take great pride in ensuring residents receive the highest standard of care, and it's wonderful to hear that their efforts are making a positive difference. We'll also be sure to pass on your kind words to our cleaning team, who work hard to maintain a clean and welcoming environment for everyone, even during those occasional unexpected moments.We really appreciate your suggestion regarding more activities upstairs. Feedback like yours helps us identify areas for improvement and better meet the needs of our residents. We will review this and look for ways to enhance the activity schedule upstairs to ensure it's as engaging and enjoyable as possible.
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