Amicura Ltd in North Yorkshire | 1 Care Home

Review of
Eagle View Care Home
from A D (Son of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My father's first experience in a care home and although confused with dementia, he settled in very well. The management team and staff are brilliant and extremely professional, caring, helpful and friendly.
I'd been looking after him in his own home for the past two and a half years and it was a

great relief to me to feel I could leave him and know how well he was being looked after.

Reply from Emine Tekis, Home Manager at Eagle View Care Home

Thank you so much for your kind and heartfelt message. We are truly touched by your words and are so pleased to hear that your father has settled in well with us. We understand how significant this transition can be, especially for someone living with dementia, and we're glad to know that our efforts have provided both your father and yourself with comfort and reassurance. Our team takes great pride in creating a warm, caring, and supportive environment, and it means a lot to know that their dedication has made a positive impact.If there's ever anything more we can do to support you or your father, please don't hesitate to reach out. We are always here for you both.Once again, thank you for taking the time to share your kind words.

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Review of
Eagle View Care Home
from Elizabeth-Ann B (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Our mother's 98th birthday celebrations were made really easy for our family and special for us all by the extra special care and consideration given by wonderful staff who once again went above and beyond what we could have asked for. We had only recently learned that relatives are welcome to join

their loved ones for a meal and we were delighted that the 6 of us adults would be welcomed for mums birthday dinner. The staff had put up lovely decorations to enhance the event and we sat as a family in the dining room on our own table, with other residents nearby. The meal was excellent and the wonderful chef had gone out of his way not only to provide one vegetarian meal but a fully gluten free sweet for us all which was delicious. We were welcomed to take a special birthday cake for mum and were pleased the other residents could share that with us. The price for the meal was very reasonable, and its presentation and taste excellent. Thank you so very much on behalf of us all.

Reply from Emine Tekis, Home Manager at Eagle View Care Home

Thank you so much for your kind and thoughtful message. We're so happy you were able to enjoy the meal together and that the decorations, food, and the special birthday cake added to the celebration. We're also delighted that the chef's efforts to accommodate dietary needs made the meal even more enjoyable. It's always our goal to go above and beyond for our residents and their loved ones, and it means so much to hear that you felt that care on such an important occasion.Thank you again for your heartfelt feedback, and please know that it was a privilege to be part of such a meaningful celebration. We look forward to continuing to provide excellent care for your family.

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Review of
Eagle View Care Home
from Mark S (Son-in-law of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

I have found the whole experience of visiting my father in law at Eagle View very pleasurable. The room he was given was extremely clean and nicely furnished and the staff from the manager, assistant manager and all the other care assistants have been wonderful. The food always looks very appetising

and smells lovely. I sincerely hope my father in law is happy here for a long time.

Reply from Emine Tekis, Home Manager at Eagle View Care Home

Thank you so much for sharing your positive experience at Eagle View. We're thrilled to hear that your father-in-law's stay has been a pleasant one. It's wonderful to know that he is enjoying his room, the care from our staff, and the food. We take great pride in providing a comfortable and welcoming environment, and your feedback means a lot to us. We will continue to strive for the best care and service to ensure his happiness and well-being. We hope he feels right at home with us for a long time to come.

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Review of
Eagle View Care Home
from H G (Daughter of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother had a fall in her flat and as a consequence, ended up in hospital for a month. My sister and I tried to look after her in her own apartment upon her discharge, but due to the fall, it had accelerated any dementia traits she had and we couldn't cope. With no notice, Eagle View were able to

admit her into their care. Every member of staff have been extremely polite, caring and compassionate. Nothing is too much trouble and mum is extremely well cared for. Outstanding on all fronts.

Reply from Emine Tekis, Home Manager at Eagle View Care Home

Thank you so much for sharing your kind words. We're deeply sorry to hear about your mother's fall and the challenges you've faced, but we're so glad that we could step in to support her when she needed it most. It's our priority to provide compassionate and attentive care, and we're thrilled to hear that you've found our team to be helpful and dedicated. Your mother's well-being is at the heart of everything we do, and we're grateful for the opportunity to care for her. Please know that we're here for you and your family every step of the way.

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Review of
Eagle View Care Home
from Kevin H (Son of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

Cannot speak too highly of the management and staff. Nothing was too much trouble for them. I felt my mum was treated very well and was being cared for to the highest level. The room and food prepared was excellent.

Reply from Emine Tekis, Home manager at Eagle View Care Home

Thank you so much for your thoughtful feedback. We are truly grateful for your kind words about our management and staff. It means a great deal to us to know that your mum received the care and attention she deserved and that you felt comfortable with the services provided.

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Review of
Eagle View Care Home
from S S (Daughter of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

My father is a new resident and has received a warm welcome from all the staff. All the staff have a very caring and warm approach to providing reassurance to my father. The home feels like it is well organised and such a friendly environment. There are lots of activities going on and families are welcome

to visit at any time. We feel happy and reassured that my father is being well cared for.

Reply from Emine Tekis, Registered home manager at Eagle View Care Home

Thank you so much for your kind and thoughtful review. We are delighted to hear that your father has had a warm welcome and that you feel reassured by the care and support he is receiving. Creating a nurturing and friendly environment is something our team is truly passionate about, so it's wonderful to know that this has made a positive impression on both your father and your family.Our dedicated staff work hard to ensure all residents feel comfortable and supported, especially during the transition to their new home. We're also thrilled that you've noticed the effort we put into keeping the home well-organised and filled with engaging activities. Maintaining an open-door policy for families is very important to us, as it helps foster a sense of community and connection.Thank you again for your lovely words. We are honored to be entrusted with your father's care and will continue to do our utmost to ensure he feels happy and supported here at Eagle View.

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Review of
Eagle View Care Home
from John W (Husband of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been here for 2 plus years now. I am very pleased with her care and support. The care team and management continue to have a positive supported role in the care and continue positive action aimed at the residents' care and well-being. The complex is always kept clean and tidy despite the

occasional mishaps - a credit to the cleaning team. Would like to see more activities available upstairs.

Reply from Emine Tekis, Registered home manager at Eagle View Care Home

Thank you so much for taking the time to share your feedback. We are truly grateful for your kind words and are delighted to hear that you are pleased with the care and support your wife has received over the past two years.Our care team and management take great pride in ensuring residents receive the highest standard of care, and it's wonderful to hear that their efforts are making a positive difference. We'll also be sure to pass on your kind words to our cleaning team, who work hard to maintain a clean and welcoming environment for everyone, even during those occasional unexpected moments.We really appreciate your suggestion regarding more activities upstairs. Feedback like yours helps us identify areas for improvement and better meet the needs of our residents. We will review this and look for ways to enhance the activity schedule upstairs to ensure it's as engaging and enjoyable as possible.

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Review of
Eagle View Care Home
from Malcolm K (Husband of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

My review of the place is that it is excellent all round.

Reply from Emine Tekis, Registered home manager at Eagle View Care Home

Thank you for your glowing review and for taking the time to share your thoughts. We are delighted to hear that you find Eagle View excellent in every aspect, from the care and support provided to the facilities and cleanliness. Our team is dedicated to ensuring all residents feel safe, valued, and treated with dignity, so it's truly rewarding to see this reflected in your feedback. We're also glad that our food, activities, and overall environment have met your expectations. Your kind words motivate us to continue delivering the highest standard of care and support. If there's ever anything more we can do to enhance your experience or your wife's comfort, please don't hesitate to reach out. Thank you again for your thoughtful feedback means so much to our team.

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Review of
Eagle View Care Home
from F J (Daughter of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

The best care home we have visited. Excellent staff, led by a young and dynamic management team. Mum is very well looked after by everyone. Her condition seems to be improving and is well loved and respected. The activities are perfect for her. Food is very good and nutritious with a choice of menu

to suit all palates and dietary needs. Rooms and communal areas are always very clean. Neat and tidy. We are very pleased with everything and mum is happy and settled. Highly recommended.

Reply from Emine Tekis, Registered home manager at Eagle View Care Home

Thank you for your wonderful review and for recommending Eagle View so highly. We are thrilled to hear that your mum is happy, settled, and thriving in our care. It's incredibly rewarding to know that she feels loved and respected and that her well-being is improving. Our team takes great pride in creating a welcoming environment, and it's heartening to see our efforts reflected in your kind words about the staff, activities, and dining options. We are also pleased that you find our home consistently clean and well-maintained-it's a testament to the hard work of our team. Your feedback motivates us to continue delivering the best possible care and support for all our residents. If there's anything further we can do for your mum or your family, please don't hesitate to let us know.

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Review of
Eagle View Care Home
from P J (Son-in-law of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum is responding well to all the staff. They keep her engaged as much as possible and if possible take her out.

Reply from Emine Tekis, Registered home manager at Eagle View Care Home

Thank you for your thoughtful review. We're so pleased to hear that your mum is responding well to the care and support from our team. Keeping our residents engaged and active is a top priority, and we're glad that these efforts are making a positive difference for her. We understand how meaningful it can be for residents to enjoy outings and activities, and we will continue to do our best to create opportunities for her whenever possible. Your feedback is truly appreciated and motivates us to keep delivering compassionate, person-centred care. Please don't hesitate to reach out if there's ever anything more we can do to support your mum or your family.

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Review of
Eagle View Care Home
from B M (Friend of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend weekly for several years! I have no complaints at all about Eagle View. The staff are excellent and go out of their way to help. Home is always spotlessly clean, and no smells! Hopefully, neither of us will need a care home! However, should that happen there is nowhere

better than Eagle View. My friend is always clean, treated with respect, and most importantly with love!

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you so much for your kind words and ongoing support. We are delighted to hear that your friend is comfortable at Eagle View. Our team is dedicated to providing the best care and support. Kind regards, Rahi.

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Review of
Eagle View Care Home
from A B (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

I have worked in care for 30 years and never experienced care like it. Absolutely disgraceful. During the two years my father was a resident there, we identified neglect and abuse. A lot of agency workers did not know the residents and often just stood about. No activities, often music on and TV, which

I am sure would be confusing for the residents living with dementia.
The food was awful! On visiting one day my father was served very garlicky mashed potato and gravy. Often wearing clothes that weren't his. Thankfully my father has now moved to another home. Would not rate this home at all.

Reply from Jankee Patel, Estates Manager at Eagle View Care Home

The home has recently been inspected by CQC and received a positive inspection in all areas that this review refers to, the home also identified that the resident required a more specialised environment and nursing care, which the home ensured happened for the best interests of the resident. Eagle View has a new management team in place, all aspects of the home have been reviewed. We are providing a good service with good outcomes for all service users, all have individual plans of care, the home only uses agency staff where all other avenues have been exhausted, and the home currently is fully staffed. We have evidenced good nutrition and have a full activities programme for the home and individual activities, where appropriate. We are fully involved with North Yorkshire contracting authority, all professionals, relatives, residents, and staff. We are sorry you felt this way about your experience and wish your father all the best in his new home.

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Review of
Eagle View Care Home
from K M (Wife of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been living in Eagle View for over a year. I found him going into a home very traumatic, but the staff have been amazing, he settled in very quickly. He feels safe and enjoys chatting with staff he is treated as an individual. The family are involved and made to feel welcome and involved

with his care. Now Eagle View has more activities, it's better than ever. Our family are very happy with the care he receives.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you for sharing your experience with Eagle View. We understand that the decision to transition a loved one into a care home can be difficult, and we're glad to hear that your husband settled in quickly. I will pass your kind sentiments on to the home team. Kind regards

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Review of
Eagle View Care Home
from O H (Granddaughter of Resident) published on 4 April 2024

Submitted via Website • Report

Overall Experience

1. No hot water, how can the care home or the residents be clean if there is no hot water. 2. The wrong sort of food, some food should've been prepared correctly, was not provided, so this made the resident unable to eat anything. She only had two small yoghurts on Christmas day, because they did not

provide a sensible or substantial lunch/dinner 3. Personal items used to go missing 4. Inadequate staff, half of the staff did not have proper qualifications or training required for this job, ignored residents and visitors needs, rude to visitors who are already distressed because of there family members state. 5. Alleged abuse to residents was ignored by care staff, and when the abuse was brought up they suggested the resident had done it to herself.

Reply from Jankee Patel, Head Office at Eagle View Care Home

We are sorry to hear about your negative experience and take all feedback seriously. There has been an unsettled period due to management changes and we have worked closely with the North Yorkshire Quality team, all our staff, and residents have been supported through this. All our staff have the appropriate training, supervision, and guidance. We have an estates team who ensures our facilities are of a high standard, and any allegations of abuse are taken seriously and reported to the correct regulatory authorities who we meet with regularly.

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Review of
Eagle View Care Home
from Terry B (Partner of Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

When visiting your care home, certain staff members make you feel very unwelcome. You are nearly always short of carers. One of your older seniors shouts a lot at your residents, or sits on her mobile and ignores them. Management are never on the residents' floor. Activities are very minimal, especially

for bedbound residents. Safety is very suspect. More time than not there is no hot water to wash your hands. How do residents manage?

Reply from Jankee Patel, Estates Manager at Eagle View Care Home

We take all feedback very seriously. My apologies that your experience was not what you had hoped for. It can be very difficult when despite our 100% commitment, we don’t meet expectations. We appreciate that this may never be possible in certain circumstances, despite all efforts made, so we ensure that we continue to focus on providing an excellent service and continue to improve at every given opportunity. We feel in this circumstance all efforts were made by the home and external agencies to meet the expected standards, but we apologise you do not feel this was the case. We have a full activities team and programme in which all residents are invited to participate at their own choice, and 1-1 activities are provided as required. We have requested maintenance to look at the hot water comment as this is not something we have been aware of, however our water is temperature controlled so as not to burn. The care and well-being of our residents are always our principal priority.

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Review of
Eagle View Care Home
from Darren B (Son of Resident) published on 13 March 2023

Submitted via Website • Report

Overall Experience

My mother has only been here a short while, however, I feel she is being well treated. All staff are very courteous and helpful. The food looks very good, in fact I was really tempted by the crumble myself.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review of
Eagle View Care Home
from W M (Relative of Resident) published on 13 March 2023

Submitted via Website • Report

Overall Experience

I cannot fault the support that has been received from the staff at Eagle View following a tricky situation.
The manager has been exceptional and I can honestly say all members of the care team that I have come across have been friendly and courteous.
I am more than confident that my family member

is being cared for with compassion.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your family member is at ease with us. I'll forward your warm sentiments to our home team.

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Review of
Eagle View Care Home
from Mike W (Husband of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

Very impressed with the care home. The home is spotless and has no smell of aged people. My wife was admitted to the upper floor but the staff immediately realised she needed to be moved to the ground floor as her condition was better suited to this area. Staff cannot do enough for the patients and

the management appears to be extremely effective. I would recommend this facility to anyone.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, and we ensure to maintain high care standards. I will forward your kind sentiments to the home team.

Kind regards

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Review of
Eagle View Care Home
from Mandy H (Daughter of Resident) published on 16 June 2022

Submitted via Website • Report

Overall Experience

My father was a resident there for 3 years and was loved and cared for by a very dedicated team, and for that, I will be forever grateful. I visited Dad regularly and was made to feel very welcome. It is spacious and bright with a very happy family atmosphere and dad thrived! He interacted well and

loved meal times! During covid, I was very anxious but I was kept updated throughout. My thanks to everyone involved with Dad's care.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Dear Mandy, thank you for your kind words and sharing your thoughts with us. Our team will be happy to know that your dad was comfortable staying with us. I will ensure to pass on your kind feedback to the team. Kind regards, Rahi.

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Review of
Eagle View Care Home
from J C (Daughter-in-law of Resident) published on 7 March 2018

Submitted via Postal Card • Report

Overall Experience

My father-in-law has been a resident since January 2011 and the care he has had has been excellent.
When we were advised that he was approaching the end of his life the staff were so compassionate letting me and his grandchildren be with him continually from the Thursday to the Monday when he died

peacefully aged 98!
I'm sure if he hadn't been at Eagle View we would have lost him years ago.
I would also like to express my sincere thanks to the manager who is doing a wonderful job.

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Care Home Owned by Amicura Ltd in North Yorkshire

Amicura Ltd Locations in North Yorkshire (1)

Amicura Ltd Reviews in North Yorkshire (29)

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