Amicura Ltd in Tyne & Wear | 2 Care Homes

Review of
Kingfisher Care Home
from S D (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

My father joined Kingfisher Care Home in December 2023 - followed by my mother in January 2024. They both receive exceptional care. My father died in March 2025 and up until that time was treated lovingly and with utmost respect and dignity from all the staff, domestics, chefs, carers - my mum continues

to be cared for at Kingfisher - the support she gets from all the staff is amazing - she is not coping well since my Dad died and is offered the exact amount of support and sympathy. As a family - we are made welcome and also offered excellent support and always a friendly and listening ear to any issues.

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Review of
Kingfisher Care Home
from R M (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Mam has been a resident for over 2 years. I have seen a lot of improvement in the last 6 months, lots more activities, cleanliness of communal areas and the introduction of a reading corner! The staff are very friendly and I feel my Mam is in the best place to care for her needs.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for sharing your experience with us. We are delighted to know your Mam is happy with her tailored care at Kingfisher. Our dedicated team strives to maintain high-quality care at all times. I will pass your kind sentiments onto the home team. Kind regards.

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Review of
Kingfisher Care Home
from J M (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Kingfisher is a very caring environment. Staffing is excellent. The staff are very approachable. Plenty of space and areas to sit and move about. Very secure and safe for residents. Good activities to cover the needs of everyone. Office staff are always helpful and friendly. I have recommended friends

of Mum and families. Would like to see more staff.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for your kind words and recommendation. I will pass your kind sentiments on to the home team. We appreciate your feedback regarding staffing concerns addressed we will consider it and make necessary changes that are needed. Kind regards.

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Review of
Kingfisher Care Home
from M W (Husband of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

My wife has early-onset frontotemporal dementia. She is only 64 and has been a resident at Kingfisher since July 2022. I have always been happy with the care she has received and the way they have adapted her care plan over the years to meet the decline in her presentation of the illness. Any concerns

I have had, have always been listened to and satisfactorily resolved. She is well cared for and, although she cannot communicate, seems to be happy. The staff are great and really do care for the residents. The place is constantly being cleaned and is well maintained. The food always looks good and the menu is varied. I've had Christmas dinner there every year with my wife, and it's been really nice. I have no hesitation in recommending Kingfisher Care Home, it has certainly met our needs.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for sharing your experience. We truly appreciate your kind words and are pleased to hear that your wife is receiving the care and support she needs. Your recommendation means a lot to us, and we're grateful for your trust.

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Review of
Kingfisher Care Home
from Sharon R (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

The home is clean and nicely furnished, the staff are great and very pro-active with the residents. The meals are varied and of a good standard.
The home my mum was previously in was so poor that we visited multiple times a week to ensure she was safe and fed, we have none of these worries with Kingfisher

as we know she is very well taken care of.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for your kind words and trust in Kingfisher. We're so pleased to hear that you feel reassured about your mum's care, and we truly appreciate your feedback.

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Review of
Roseway House
from D C (Husband of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife went into Roseway House in May 2024. She has been looked after with very high standards. The staff have taken care of her very well. I have found that she management and staff are always there, not only for my wife but for myself and my family.
They are all approachable if I have any questions

and are always on hand.
The thing that I am grateful for is when I leave my wife I know that she is safe.

Reply from Rahi Joshi, Marketing Associate at Roseway House

Thank you for sharing your kind words. We're truly grateful for your trust in us and are glad to hear that your wife is being cared for to high standards. I will share your kind sentiments with our home team. Kind regards.

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Review of
Roseway House
from V H (Sister-in-law of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

My sister-in-law has been in Roseway for 5 1/2 months and I must say the standard of care has been exceptional. From the management and all the staff, we could not be more at ease.
Everyone is so caring, and helpful and are always there to give the residents the care that is required. Nothing is too

much for them and they are always on hand to speak with the families which obviously puts your mind at rest.
They are all amazing and we are so grateful to them.

Reply from Rahi Joshi, Marketing Associate at Roseway House

Thank you so much for your kind words. Providing high-quality care at all times is what our team strives for, and it's heartwarming to know that our efforts have brought comfort to your loved one and your family. We'll be sure to share your lovely comments with the team.

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Review of
Roseway House
from M l (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Our Dad went into Roseway House for respite and the staff were wonderful from the initial visit from the nurse to Dad coming back home. The Manager was amazing and answered all our questions and I would have no hesitation in recommending Roseway House to any family.
Special thanks to a particular staff

member for sorting out a laundry issue so promptly very much appreciated.
Thank you all.

Reply from Rahi Joshi, Marketing Associate at Roseway House

Thank you for your wonderful feedback. We are glad that your dad was comfortable with the care and support provided by the team at Roseway House. We truly appreciate your recommendation and will pass on your special thanks to the team.

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Review of
Roseway House
from Carol M (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother was taken to Roseway House directly from hospital, she only spent two weeks before passing away. The staff, each and every one of them, were amazing. My mother was declared palliative/end of life on arrival and after weeks of being distressed and in pain on arrival she was made comfortable

as soon as possible! The staff not only cared for our mother but her family also, can't thank them enough.

Reply from Rahi Joshi, Marketing Associate at Roseway House

We are deeply sorry for your loss, it brings us comfort to know that your mother received the care and compassion she needed during her final days at Roseway House. Thank you for sharing your experience and for your heartfelt appreciation. Kind regards.

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Review of
Roseway House
from M T (Daughter of Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

My mam was only a resident at Roseway for a very short period of time prior to her death. She was well cared for in that period of time, and treated with respect and dignity. All of her needs were met by the amazing staff who not only took excellent care of my mam but looked after me and my sisters

also. I can't thank you all enough. you are an amazing team and should be very proud of the work you do. Thank you all.

Reply from Rahi Joshi, Marketing Associate at Roseway House

We're deeply touched by your kind words. It's an honour to have been able to care for your mam during her time at Roseway House. We truly appreciate your message and will share this with our team. Kind regards.

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Review of
Roseway House
from Valerie D (Wife of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

Roseway House in my opinion is the best in the North East, i.e. I have had a look at most. It's very well run. You should be so proud of it, as I am. Grateful that it's there.

Reply from Rahi Joshi, Marketing Associate at Roseway House

Thank you for your kind words, our team ensures to maintain high-quality care at all times. Kind regards.

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Review of
Roseway House
from C P (Daughter of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

The staff are friendly and very good with residents. They all have big hearts for their residents. Four staff on during the day, 3 at night. You have great staff. If you nad on two more staff they could interact more with the residents. The staff who do the hobbies, organise singers and outings and

do an excellent job at the home.

Reply from Rahi Joshi, Marketing Associate at Roseway House

Thank you for your kind words. Your feedback is very much appreciated and we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team. Kind regards.

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Review of
Roseway House
from Malcolm T (Son of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident here since December 2023 and from day one, her care and treatment have been first-class. She is treated with kindness and dignity. The manager and her staff are amazing and they are very friendly, approachable and always happy to help. When my family and I visit the home,

we are made to feel very welcome. The nursing care my mother receives is excellent and we have been very lucky to have her stay at Roseway House. Highly recommend!

Reply from Rahi Joshi, Marketing Associate at Roseway House

Thank you so much for sharing your positive experience with Roseway House. We are thrilled to hear that you're happy with your mother's care. Our dedicated team strives to ensure every resident is treated with kindness, dignity, and respect. Kind regards.

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Review of
Kingfisher Care Home
from A O (Daughter-in-law of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

Great carers, good atmosphere, well kept very clean. Standards are very good. Staff really look after the residents well, with lots of activities for those who are able to partake. Plenty of events planned, i.e. singers, animal visits, Easter eggs and loads more.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

We're grateful for your kind words and for recognising the efforts of our staff. Providing a warm and homely environment for the residents is our utmost priority. Thank you for taking the time to share your positive experience with us.

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Review of
Kingfisher Care Home
from Maureen L (Daughter of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

After a long stay in hospital, Mum was moved to Kingfisher Care Home. She was very poorly in the hospital, and her recovery since being at Kingfisher is remarkable. All staff are very caring and kind, and I am always greeted with a smile and an immediate update on how Mum is! The staff's care and compassion

are special, given the sometimes challenging circumstances they have to deal with.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for sharing your feedback. We are thrilled to hear about your mum's remarkable recovery and are grateful for your kind words about our staff. It's our privilege to provide care and support during these times. Kind regards.

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Review of
Kingfisher Care Home
from Don Q (Son of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

My mam had vascular dementia and was in Kingfisher for over 3.5 years, arriving during covid lockdown and resident until her passing in February 2024. She did not initially recognise that she needed to be in a home and was initially troubled, however was treated with kindness, patience and dignity by

the staff throughout, and became accepting of care. The home kept her safe during covid and is well-managed and clean. The building is a light modern building with a central courtyard which seems fit for purpose for dementia sufferers, and I observed staff doing regular thorough cleaning. Mam received good in-house nursing care, who escalated promptly and appropriately to the Dr and hospital during some medical emergencies which she had. All the staff that I saw throughout were patient, kind and caring. They were very helpful to me after bereavement.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

I'm sorry for your loss. Thank you for sharing your experience with Kingfisher and recognising our team efforts. Our team is committed to maintaining high standards of cleanliness and ensuring a supportive environment for residents and their families.

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Review of
Kingfisher Care Home
from Sarah C (Daughter of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

My dad initially went to Kingfisher for respite care, however the level of care that he received and the compassion shown by staff was such that it helped us make the incredibly difficult decision that Kingfisher was the best place for him to be on an ongoing basis.
My dad had Parkinson's with early

dementia, and was quite frail. The staff were incredible in their desire and ability to support his needs; they spent time with him, helped him spend time in the communal areas where possible, and treated him with dignity and compassion.
They also seemed to understand how hard it was for us to have recognised the need for my dad to be in permanent nursing care, and treated us with such kindness.
I shall always be grateful for the care my dad was given at Kingfisher.
(My dad's room/bathroom was always clean, and we felt assured that his personal hygiene needs, incl. shaving, mouthcare and other things were being attended to; any issues with his medication was discussed with us and addressed).

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

We are deeply touched by your appreciation for the care and support your dad received at Kingfisher. Our dedicated team is committed to providing compassionate and tailored care to all residents. Thank you for entrusting us with his care.
Best Regards,
Rahi.

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Review of
Roseway House
from Paul D (Son of Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience

My dad became a resident in June 2023. I was a little apprehensive as I did not know what to expect.
However, after meeting the manager and her wonderful staff, Dad made the move.
I can honestly say that everything that Dad needs is taken care of without any questions asked.
The residents and all

the staff are amazing.

Reply from Rahi Joshi, Marketing Associate at Roseway House

We are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. We are delighted to hear that he has settled in so well. Thank you for taking the time to share your positive experience with us.
Kind regards.

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Review of
Roseway House
from Eileen W (Wife of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience

Roseway House Care Home is a well-run care/nursing home. The staff are well-trained and show respect to the residents. As relatives, my son and I are involved and visit often; the staff are supportive of and caring towards us. I am so pleased that my husband is a resident here.

Reply from Rahi Joshi, Marketing Associate at Roseway House

Thank you so much for your heartfelt review! We are truly grateful for your kind words and for taking the time to share your positive experience with us.
Kind regards,
Rahi.

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Review of
Roseway House
from Susan G (Daughter of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience

The care of my dad is excellent. Staff are friendly, supportive, caring, professional and very approachable. I am extremely satisfied with the care my dad receives.

Reply from Rahi Joshi, Marketing Associate at Roseway House

Thank you for sharing your thoughts with us. We are happy to know that your dad is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards,
Rahi.

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Care Homes Owned by Amicura Ltd in Tyne & Wear

Amicura Ltd Locations in Tyne & Wear (2)

Amicura Ltd Reviews in Tyne & Wear (54)

Kingfisher Care Home

Kingfisher Care Home

Kingfisher Care Home

Kingfisher Care Home

Kingfisher Care Home

Roseway House

Roseway House

Roseway House

Roseway House

Roseway House

Roseway House

Roseway House

Roseway House

Kingfisher Care Home

Kingfisher Care Home

Kingfisher Care Home

Kingfisher Care Home

Roseway House

Roseway House

Roseway House

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