Amicura Ltd in Warwickshire | 1 Care Home

Review of
Harmony House
from J M (Wife of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Well looked after very friendly staff
All staff very open and approachable
Lovely meals
Very clean, activities are varied and includes everyone
Room kept clean
Location good
Kept informed
Pleased with care

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thankyou for your positive feedback. We are pleased to hear you are happy with your wife's person tailored care at Harmony House. I will share your kind words with our home team.

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Review of
Harmony House
from Jo C (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

When your loved one moves into care it's such a worry. However, it soon became very clear that the whole team at Harmony House genuinely cared. They provided a home-from-home for Mum, every member of staff knew Mum's name and welcomed her into her new Harmony family. We spent many hours with Mum and

when she was at the end of life the care was exemplary. I can not thank each and every member of Harmony House enough for the kind and professional care they gave.

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thank you for sharing your experience with us. We are happy to hear that your mum is well-settled at Harmony House. I will share your kind words with the team. Kind regards.

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Review of
Harmony House
from Victor H (Husband of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

My wife was a resident at Harmony House for almost three years and I visited her for three hours every day. In all of that time I never saw, nor heard anything that gave me cause for concern with my wife's care.
She was treated just like a family member. The staff and management were so professional

with a perfect human touch, combined with consideration for residents and visitors.

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thank you for your review. We are glad to hear that your wife is happy with the tailored care she receives at Harmony House. Our team strives to create a warm, family-like environment where residents and their loved ones feel valued and supported. Kind regards.

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Review of
Harmony House
from J W (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Harmony House gave the best care to my wife and our Mom.
They were supportive, and patient and the care was 100%. We can find no fault. Staff in all areas were polite, friendly and very caring. They also went above and beyond when asked.
Their support through a difficult time will never be forgotten.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for such a lovely review I will ensure the team see these lovely comments Best wishes to you and your family.

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Review of
Harmony House
from S F (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum went into Harmony House when she became too ill to be cared for in her current care home. She was well cared for, and our experience with the staff was brilliant. All members were caring with Mum and always checking we were satisfied with everything. When Mum eventually passed away, they were very

thoughtful with us as a family, they made Mum look lovely and we were allowed to sit with her for over two hours before the undertakers came for her.
We could not fault their overall care and thoughtfulness throughout Mum's short stay. Mum was unable to take part in activities, but the activity lady sat with her, talking and singing to her.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you all for such a lovely review. Mum was lucky to have such a lovely caring family. Best wishes to you all.

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Review of
Harmony House
from E T (Granddaughter of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

My grandad lived at Harmony House for a short time as very poorly and 96. He loved the staff, always helpful and smiling, nothing too much trouble for management. Really supportive of me and my family. Very knowledgeable at the end of his life. Thank you to all for your love and guidance at this sad

time.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for taking the time to leave such a kind review. I will ensure it is passed on to the team. We really appreciate all the lovely feedback.

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Review of
Harmony House
from E E (Stepdaughter of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience

Staff lovely at the nursing home. Could always do with more staff to make it a better experience. I got to know members of staff who were happy to help. They looked after my stepdad very well despite not having enough staff at times. They treated him with respect. Some of the staff went above and beyond

the call of duty.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your lovely review. We cared for both your mum and stepdad here at Harmony. Both were a pleasure to look after. Please pop in any time for a cup of tea!

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Review of
Harmony House
from J S (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

For the past ten months, Harmony House Care Home have looked after my mother with the utmost care, love and attention. I found all the staff and carers to be very friendly, approachable, kind and courteous. The nurses were very informative about my mum's condition and health issues and they always had

time to explain everything to my family and I. The activities for the residents were excellent and my mother always enjoyed them.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for such a lovely review. Your mum was very much loved at Harmony and very much missed. Love to you and your family.

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Review of
Harmony House
from Michael H (Father of Resident) published on 15 January 2024

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for all the staff at Harmony House who have looked after my son for the past five years.
Being in his early fifties and the youngest resident, he was not always the happiest person to care for but everyone did their best to brighten up his life.
Although he would never show

it I know he appreciated everything the staff did for him.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your lovely review. He is missed every day here at Harmony. Such a character!

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Review of
Harmony House
from A K (Son of Resident) published on 17 August 2023

Submitted via Postal Card • Report

Overall Experience

Harmony House is a clean well-run home. The staff are always kind, caring and professional. The manager goes out of her way to welcome all new residents with warmth and politeness. The ethos of the home permeates throughout with all staff following the caring and professional theme. The medical care

when needed is first rate. I would highly recommend Harmoney House to anyone who might need any nursing or care needs in the future.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for such a lovely team review. Your mother was a pleasure to care for.

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Review of
Harmony House
from A H (Wife of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

My husband came to Harmony House from hospital. He was nonverbal but the staff found many ways to interact with him which was so important to us, his family. He was treated with so much respect and care, nothing was too much trouble. The food was brilliant, the housekeeping faultless and caring staff

absolutely marvellous, admin staff were always available to answer any queries. We as a family cannot praise our experience with you enough. Thank you.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your lovely review. Your husband was a pleasure to care for. Such a lovely family.

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Review of
Harmony House
from Andrew B (Son of Resident) published on 21 June 2023

Submitted via Website • Report

Overall Experience

My mother was discharged to Harmony House from hospital under their discharge to assess and continuing healthcare programmes. Although the care of the staff and nursing teams was generally good, I found aspects of the management were poor. The facilities at Harmony House are of very good quality but

they are underused. My mother spent most of her time in her room. There was no rehabilitation or physiotherapy. Opportunities for my mother to leave her room and engage with other residents were extremely limited.

Reply from Jankee Patel, Head Office at Harmony House

We take all feedback very seriously. A complaint was previously raised and sent to the head office, which was responded to by our Operations Director which was understood to have addressed your concerns. Whilst we cannot comment on your mother’s specific case due to GDPR, we are able to say the costs of additional services such as physiotherapy, hairdressing etc. are funded by the individual or family unless specifically provided by the NHS due to health risks. Harmony House runs a full activities programme with dedicated activities coordinators; however, it is the choice of residents to participate in this and when residents have capacity their wishes for each day are observed to engage with sessions or not. The care and well-being of our residents are always our principal priority, so thank you for your kind words regarding the quality of the home, staff, and nursing teams. We wish your mother all the best in her new home.

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Review of
Harmony House
from D R (Daughter of Resident) published on 15 June 2023

Submitted via Postal Card • Report

Overall Experience

Just move my mother in April 2023. So far, first impression is very good.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for a lovely review. Happy mum has settled in so well.

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Review of
Harmony House
from Gemma S (Granddaughter of Resident) published on 23 May 2023

Submitted via Postal Card • Report

Overall Experience

Nans very happy and settled and the staff calm her down as best as they can. She enjoys her activities very much and isn't happy when there's nothing on at the weekends. We can't make her understand the staff have to have days off. Well done to you all for helping us and keeping Nan calm as possible.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you Gemma for your lovely review Nan has settled in really well at Harmony House.

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Review of
Harmony House
from Paul H (Son of Resident) published on 16 May 2023

Submitted via Website • Report

Overall Experience

My dad was at the home for just over four years. He was loved by them staff and gave them all names he suffered with dementia and was bed bound. The staff there are amazing nipping to get him a take away when he wanted one. The staff became like our extended family to us and we always knew he was well

looked after. I think my dad enjoyed his stay at the home and left an impression on them all.
Maybe many other care homes should take a leaf out of Harmony House, the love and devotion they showed my dad. How would I rate the home? 150 out of 100! God bless you all for the care you gave my dad.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you Paul for such a lovely review. As you said your dad touched us all with his wit and wonderful sense of humour. You will all be very much missed as a family. And what a beautiful send-off he had passing Harmony House in a horse-drawn carriage. Your dad was one in a million.

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Review of
Harmony House
from C D (Granddaughter of Resident) published on 5 May 2023

Submitted via Website • Report

Overall Experience

Every time I visit my grandma she is partaking in the activities and she seems to enjoy them, I have taken part in some myself. The activities coordinator is friendly, down-to-earth and very chatty! I have overheard some of the staff saying disrespectful stuff with regard to the activities and coordinator.

The food could be a lot better with portion sizes. Staff could be more friendly and greet visitors when they enter. More staff are needed to make it an overall better experience for the residents.

Reply from Rahi Joshi, Marketing Associate at Harmony House

We take all our feedback seriously, it is good to know your grandma is comfortable and participating in various activities at home. The care and well-being of our residents are always our principal priority. We will fully investigate these concerns raised by you and take any necessary actions if required.
kind regards

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Review of
Harmony House
from Adam T (Grandson of Resident) published on 28 April 2023

Submitted via Website • Report

Overall Experience

I heard from my grandmother that the activities are fun and especially the Bingo days. I was able to witness it a couple of times and it is just great. The activities coordinator is very friendly.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for your review.
The service users really do enjoy our crazy bingo afternoons .
They are a credit to the home

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Review of
Harmony House
from K W (Sister of Resident) published on 21 April 2023

Submitted via Website • Report

Overall Experience

I visited Harmony House on many occasions as a member of my family was in care there. He had been in a few homes and when he went to Harmony House he was a different man they got him out of bed, he was clean and tidy, his room was always clean. The staff are friendly and see to his needs very well and

he put on weight. He was always having a laugh and joke with his carers they were also very friendly to his visitors the home is clean and very well kept and there is an outside garden for people to sit in in the warm weather. I can not find anything bad to say about the home or its staff.

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and it is our pleasure to care for your dad. Our team works hard to ensure our residents are comfortable and maintain an active lifestyle for their overall well-being. I'll forward your warm sentiments to our home team.

Kind regards,
Rahi.

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Review of
Harmony House
from Dianne G (Sister of Resident) published on 18 April 2023

Submitted via Website • Report

Overall Experience

My brother had trouble settling anywhere until he went into Harmony House Nuneaton, he was unable to care for himself relying heavily on people to help him. In Harmony House they got him mobile and able to get himself around, using his wheelchair he enjoyed the garden when he wanted. He was cleaner

than he had ever been, enjoyed the food and was able to choose what sort of meals he liked they did their very best to accommodate his food choices. His room was cleaned regularly to a high standard, what he enjoyed the most was the time and consideration the ladies and men that cared for him spending time and talking to him having a laugh and joking which is what my brother loved. It was as if he was part of a family, he was cared for until he passed away with respect from all staff. We would highly recommend Harmony House. We were regularly informed of how he was getting on when we visited and we felt part of the family atmosphere. No regrets when we left because we knew he would be ok.

Reply from Debbie Scott, Home Manager at Harmony House

Thank you for such a lovely review. He is very much missed at Harmony.

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Review of
Harmony House
from B H (Daughter of Resident) published on 17 April 2023

Submitted via Postal Card • Report

Overall Experience

Staff are very reliable and friendly, nothing too much trouble. Management excellent

Reply from Rahi Joshi, Marketing Associate at Harmony House

Thank you for sharing your experience with us, I will pass your feedback to the home team.
Kind regards,

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Care Home Owned by Amicura Ltd in Warwickshire

Amicura Ltd Locations in Warwickshire (1)

Amicura Ltd Reviews in Warwickshire (51)

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