Amicura Ltd in West Midlands | 1 Care Home

Review of
Andrew Cohen House
from J M (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

We are very pleased with the care my mother-in-law receives every day, staff are kind and respectful and are always there to offer reassurance. We have been impressed with the overall upkeep of the home.
My mother-in-law said she feels safe, this means everything to us.
Keep up the good work you

are all very much appreciated.

Reply from Rahi Joshi, Marketing Associate at Andrew Cohen House

Thank you for your kind words and positive feedback. We're delighted to hear that your mother-in-law feels safe and well cared for and we truly appreciate your recognition of our team's efforts. Your support means a lot to us.

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Review of
Andrew Cohen House
from Phyllis M (Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Lovely staff at Andrew Cohen House. They look after me very well.

Reply from Rahi Joshi, Marketing Associate at Andrew Cohen House

We're so pleased to hear that you feel well cared for and supported by the team at Andrew Cohen House. Providing excellent care and ensuring your comfort is always our priority. Thank you for sharing your experience with us.

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Review of
Andrew Cohen House
from G P (Friend of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My friend has settled in very well and is comfortable. I am very pleased with the care and support she is receiving.

Reply from Rahi Joshi, Marketing Associate at Andrew Cohen House

Thank you for your kind words. We are pleased to know that your friend has settled in well at Andrew Cohen House. Providing a safe and supportive environment is at the heart of what we do, and we appreciate your kind review.

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Review of
Andrew Cohen House
from Ian W (Son of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

I have been very happy with the high level of considerate care my mother receives and with the clear and apparent warmth and care of the staff towards residents. I am very pleased with the level of communication from staff keeping me informed of my mother's care and medication.

Reply from Rahi Joshi, Marketing Associate at Andrew Cohen House

We're delighted to hear that you're happy with the care and attention your mother is receiving at Andrew Cohen House. Our team is dedicated to ensuring residents feel supported and well cared for, and thank you for sharing your experience with us.

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Review of
Andrew Cohen House
from James S (Son of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

We are very happy with the care and attention that our mother is receiving at Andrew Cohen House.

Reply from Rahi Joshi, Marketing Associate at Andrew Cohen House

Thank you so much for your kind review. We're delighted to hear that your mother is happy with the tailored care, she is receiving at Andrew Cohen House. We'll share your wonderful words with the team.

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Review of
Andrew Cohen House
from S L (Wife of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Andrew Cohen House since early March this year following a severe stroke and other medical issues. He has been treated with great care, dignity and understanding. He is very happy with the care and respect that he is shown. He greatly appreciates all the staff and all

that they do for him. As his wife, I am very relieved that he is happy and taken great care of as his needs are quite numerous and I would be unable to manage his care on my own.

Reply from Rahi Joshi, Marketing Associate at Andrew Cohen House

Thank you for your review. We're pleased to hear that your husband is comfortable with his tailored care at Andrew Cohen House. Our team is dedicated to providing high-quality standards of care, and we appreciate your kind words.

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Review of
Andrew Cohen House
from Julia W (Friend of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My friend came to the home just over a year ago. He had never been very sociable and at first found it very hard to live in a communal environment but the staff worked extremely hard to accommodate his needs and to deal with him firmly and fairly. He is now extremely settled and would not want to be

anywhere else. The accommodation is of an exceptional standard and a great deal of time and effort is spent in ensuring residents are happy and comfortable. All staff are very welcoming and polite and go over and above what might be expected of them. The atmosphere is calm and the rooms and communal areas are well-maintained and very clean. Catering is of a very good standard and there is plenty of variety. An extra bonus is the external environment which is a real benefit to those who can go out. Buses pass near the site and there is a local doctor's surgery. Residents are involved in a number of activities. There are regular family and friends meetings. I would highly recommend it

Reply from Rahi Joshi, Marketing Associate at Andrew Cohen House

Thank you for your thoughtful review. We're so pleased to hear that your friend has settled in well and now feels at home. Our team is dedicated to creating a comfortable, welcoming, and supportive environment for all residents. Your kind words mean so much to us, and we truly appreciate your recommendation.

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Review of
Andrew Cohen House
from F B (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Right from our first visit, we knew that this would be the best place for Mum. Everyone has been friendly and welcoming. We have been encouraged to make her room her own, and she has settled very well. We are very grateful to everyone.

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Review of
Andrew Cohen House
from A K (Daughter of Resident) published on 26 August 2024

Submitted via Website • Report

Overall Experience

This care home was recommended to me by a newly widowed friend who had nothing but praise for ACH when it was run as a charity since its foundation in 1993. Some months ago, it was sold to Amicura Ltd. Good transition but inevitably some changes.
My Father became a resident in May 2023 because of

increasing dementia, and bowel and bladder issues.
I cannot fault the general care at ACH with regard to physical, emotional, nursing, and care needs. It is indeed of a very high standard and I have whole-hearted confidence that Dad could not be in a better place as he declines.
Many staff are long-serving, friendly and sympathetic. There is a positive, relaxed but attentive, atmosphere with the team as a whole that is a good environment for the less-experienced carers to develop their skills.
Spacious, quiet building. Large residents' rooms. Smart decor. Wonderful garden by a nature reserve. Though fewer musical activities lately which is sad for dementia residents who join in little.

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Review of
Andrew Cohen House
from P P (Daughter-in-law of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

Very impressed with end-of-life care offered to Mum. She was admitted following negative experience of care at home. Caring, knowledgeable and attentive staff. We were kept fully informed and involved until his death on 7/11/23.
Unable to comment on value for money as it was funded. We had no involvement

with the arrangements.

Reply from Sharon Grey, Home Manager at Andrew Cohen House

Thank you so much for your kind words about Mum's care. It was a pleasure for us to look after her for the short while she was living with us. I'm glad you found our staff caring and attentive.

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Review of
Andrew Cohen House
from J S (Resident) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience

Excellent levels of care, comfort and friendliness provided by dedicated teams of nurses, carers and other members of staff at Andrew Cohen House. My needs were met at every point during my stay from the time of arrival to all times when help was needed. The care home's outstanding rating for care is

well justified.

Reply from Sharon Grey, Home Manager at Andrew Cohen House

We want to thank you for this lovely review, it was a pleasure to provide some short-term care for you during your time with us. Take care.

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Review of
Andrew Cohen House
from Deborah H (Daughter of Resident) published on 13 February 2020

Submitted via Website • Report

Overall Experience

My dad spent 17 days at Andrew Cohen House. We cannot thank them enough for the quality, care and how supportive and welcoming they are. Dad had spent months isolated in hospital and to have access to the basics like TV and choosing his favourite egg and cress sandwiches meant so much. The manager and

her team are fantastic and I don’t wish to mention more names as I know I will forget to mention others but they are all fab. Everyone was so supportive afterwards as well to both myself, Mum and especially Dad. Everyone respected my dad’s wishes. I cannot put in words how grateful we are that we found Andrew Cohen House for my dad.

Reply from Sharon Grey, Home Manager at Andrew Cohen House

It was an absolute pleasure to care for this gentleman and to be able to make such a difference to his final days. Often it is not long enough but meeting families and being able to make a difference to people's final few weeks or months, makes our role so worthwhile. It's the little things that often matter to us all and we are privileged to be able to do this. Thank you for this lovely review.

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Review of
Andrew Cohen House
from Peter B (Son-in-law of Resident) published on 24 September 2019

Submitted via Website • Report

Overall Experience

My late wife's mother who is 94yrs old is being cared for by the wonderful staff at Andrew Cohen House. I visited her two weeks ago and from the first moment I stepped into the building, I was so impressed, not only with the cleanliness of the rooms but with the general atmosphere of peace and calm.

All the staff I encountered were friendly, smiley and welcoming and seemed to be enjoying their work. There were numerous staff, some helping with lunch, others sitting and conversing with residents. The two members of staff who put my mother-in-law back to bed after she had finished her lunch, showed the utmost kindness and care when using the hoist and ensured her dignity at all times. The bedroom was bright, roomy and clean and it was warming to see treasured family photographs had been hung within her view. I know her daughters, both who have sadly predeceased her, would have been so very happy to see how well their mother is being cared for.

Reply from Sharon Grey, Home Manager at Andrew Cohen House

Thank you so much for your kind words. It is so good to see that the values and ethos we instil in our staff are reflected in the day to day care of the residents. Once again we appreciate your kind words and we hope to keep this level of service in place at Andrew Cohen House.

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Review of
Andrew Cohen House
from Martin B (Son of Resident) published on 6 March 2019

Submitted via Website • Report

Overall Experience

February 2019 was the first anniversary of mother's residency at Andrew Cohen House, where she and all the other residents are treated with dignity and respect.

Because my home is over a 100 miles away I usually only visit three times a year, which is roughly every four months - Christmas, Easter

and mother's birthday in August, she will be 96 in 2019. However, I do usually phone at least once a month to speak to her to let her know I haven't forgotten about her despite the distance between us and to put my mind at rest that all is OK. She always says that she is being well looked after, which is a great comfort to me, being so far from her.

Fortunately my brother visits at least once a week as he works close to Andrew Cohen House, and we usually speak by phone at least once a month. He always advises me that mother is happy and well cared for and that it was an excellent decision to place her in their care when her vascular dementia made it unwise for her to continue living alone in her home.

Reply from Estelle Rowe, Director at Andrew Cohen House

It has been our pleasure to look after this resident who is a cheerful and lively member of our community. It is also good to know that relatives, even those at a distance, feel reassured and confident with the care we provide.

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Review of
Andrew Cohen House
from Sally B (Daughter-in-law of Resident) published on 17 May 2018

Submitted via Website • Report

Overall Experience

We have sadly just lost my father-in-law, who has been cared for over the last couple of years by Andrew Cohen House.
As a healthcare professional myself, I regularly treat patients in care homes across Birmingham and can say, with hand on heart, that this is the best I have seen.
The care and compassion

shown by the staff is evident on every visit. The residents are well looked after and engaged in meaningful activities or conversation with staff who know their individual personalities and interests.
The home is always clean and bright. The staff are always around to talk to the residents not just to do their daily tasks, and have endless patience.
As a family, we couldn't have wished for a better home for my father-in-law to end his days with dementia, in peaceful and dignified surroundings with staff who really care.

Reply from Ruth Abbs, Home Manager at Andrew Cohen House

We are touched and delighted with the comments. Thank You for taking the time to review our home. Your loved one will be sadly missed by us all. It was a real pleasure and privilege to care for such a special man.

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Care Home Owned by Amicura Ltd in West Midlands

Amicura Ltd Locations in West Midlands (1)

Amicura Ltd Reviews in West Midlands (15)

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Awards / Recognitions (1)

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