How many Care Homes does Belvedere Care Homes Ltd own?

Belvedere Care Homes Ltd own 7 Care Homes.

Which Belvedere Care Homes Ltd Care Homes have the highest review score?

Emmanuel House Residential Home , Hamshaw Court & Greenacres Care Home have the highest review score.

Belvedere Care Homes Ltd | 7 Care Homes

Review of
Ashgrove Care Home
from David N (Son-in-law of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff at the care home cannot do enough for the residents and are always smiling and very helpful, my mother in law is always saying how good the staff are, and we had xmas dinner there and it was very nice and I have no hesitation recommending this home.

Reply from Scott Matthews, Home Manager at Ashgrove Care Home

Thank you for your kind feedback I will pass this on to the team, Thanks.

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Review of
Ashgrove Care Home
from Deborah N (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Always a pleasant atmosphere around the home. Staff go above and beyond with the residents and are extremely supportive with residents family and friends. Warm and inviting, clean, well cooked food. Always activities happening to suit everyone.

Reply from Scott Matthews, Home Manager at Ashgrove Care Home

Thankyou for your very kind feedback I will share this with the team, Thanks.

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Review of
Ashgrove Care Home
from P B (Son of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Well where do I start?
Good points - none. Bad points - numerous.
1) No apparent staff uniform or name badges worn, so was hard to tell who actually worked there or was just visiting.
2) Floors always appeared to be dirty, unswepped and not mopped properly.
3) Always seemed to be short staffed

as could be waiting well over 30 minutes for call bell to be answered and an even longer wait for help then to be offered.
4) Bedding not changed regularly as one incident involved my mum being sick and 3 days later the same bedding with sick stains was still on the bed.
5) Medical negligence led to a blue light admission to hospital which my mum never came back from. LA closed safeguarding only after the home re-trained staff and made changes to many procedures and procedures, it us unforgivable that a resident should have to experience negligence to ensure the most basic of things are properly taken care of. Please think twice before considering this home for a loved one.

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Review of
Ashgrove Care Home
from N B (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Comments to explain my scores.
Facilities: very institutional, noisy, alarms continually going off for extended periods.
Care: missed medication over 14 days resulting in emergency hospital admission. Proven in formal investigation and admitted to by Minster Care.
Cleanliness: room floor cleaned

once, dirty communal areas.
Dignity: multiple occasions left in soiled clothing for over 2.5 hours.
Food: effort was made to cater for likes/dislikes.
Staff: 14 days of missed medication and extremely poor personal care delivery say it all. Suspect minimum staffing only.
Management: lied to my face, failed to properly act on complaints and tried to dodge safeguarding reporting.
Safety: not a safe caring place, they put my mum in hospital and took her dignity.
Rooms: ok size, basic empty boxes, noisy due to echoey halls.
Value: none.
Comments are factual based on either personal witness, formal investigation from the home or evidenced in documents from a subject access request. People deserve so much better.

Reply from Jankee Patel, Estates Manager at Ashgrove Care Home

We take all feedback very seriously. The care and wellbeing of our residents is always our principal priority. The LA has carried out an inspection around any safeguarding's and complaints and this has been closed with no action. Please be assured we have daily cleaning and deep cleaning programmes in place, which are adhered to. All our homes have nurse call systems in place for the safety of our residents, we understand the sound may be undesirable however it is essential. Our rooms are also fully furnished; however, we do recommend families bring items to make the room personal and familiar for the resident. We are sorry that your expectations were not met.

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Review of
Ashgrove Care Home
from N B (Relative of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

This service needs to be urgently inspected by the regulator. I work in the care sector and this home is a very basic local authority home charging higher prices. Staff were seen wearing dirty uniforms and no name badges. Floors are visibly unclean.
The "lounge" is a very depressing room with NHS

looking chairs with residents slumped in them. Call bells are constantly going off. Residents are not really given choice in their care or even what they are given to drink, it is just put in front of them. They are lucky to have basic needs met. I am amazed the registered manager passed his interview with the CQC. He is either in his office with the door closed or not in the home.

Reply from Jankee Patel, Estates Manager at Ashgrove Care Home

We take all feedback very seriously. The care and wellbeing of our residents is always our principal priority. The LA has carried out an inspection around any safeguarding's etc. and the issue has been closed. Please be assured we have daily cleaning and deep cleaning programmes in place. Our menus are 4 weekly rolling and at each mealtime residents are offered at least 2 and most commonly 3 options for meals, if they do not like any of the options then we will always do our best to provide something they would enjoy. All our homes have nurse call systems in place for the safety of our residents, we understand the sound may be undesirable however it is essential. Our current prices for care are in line with our local competitors. All customers are made fully aware of these prior to care provision. We are sorry that your expectations were not met.

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Review of
Amber View Care Home
from Lynda H (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My mum came into Amber View Care Home in August 2024 aged 98, she has dementia, it wasn't an easy decision as Mum wanted to stay at home. I cannot emphasise how much care and compassion she is receiving and it was actually the right decision at the right time. Everyone who works here is very kind and

caring not only to Mum but to me and the rest of my family. Words cannot express my gratitude to all concerned in Mum's continuing care.

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Review of
Greenacres Care Home
from Joan W (Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

I am a new resident and the care is excellent, as is the food and cleanliness. The manager goes beyond any expectations I had.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for such a wonderful review. We try our best to make you comfortable and enjoy life to the best of our ability.

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Review of
Hamshaw Court
from Sacha Y (Daughter of Resident) published on 25 December 2024

Submitted via Website • Report

Overall Experience

Overall this care home is brilliant.
My father has been a resident for some years now and he has made it his home.
I feel very satisfied that he is well cared for whilst living there. It gives me peace of mind knowing he gets the care he needs. The staff are always friendly and welcoming.

Reply from Rahi Joshi, Marketing Associate at Hamshaw Court

Thank you for sharing your thoughts. We are happy to know your father feels at home and cared for. I will share your kind sentiments with our home team. Kind regards.

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Review of
Emmanuel House Residential Home
from H B (Wife of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been living at the Emmanuel Care Home for eight months. He has been looked after by the kindest, calm, caring and compassionate staff. Moving a spouse into a care home is a very difficult and emotional decision to make. I have been supported and cared for too. I feel that as a couple

we have become part of the loving Emmanuel family. The Emmanuel is a safe place, security is good, I am aware of regular fire drills.The use of PPE is strictly adhered to in the prevention of cross infection.There are regular activities and outings. It has been particularity lovely to see the interaction between my husband and other residents with the children who visit once a month from a local school.

Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for sharing your experience. We understand how emotional the decision to move a loved one into care can be, and we're truly touched to know you and your husband feel supported and part of the Emmanuel family. I will share your kind sentiments with our home team.

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Review of
Hamshaw Court
from Hayley W (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

The care home is run very well and this can only happen when management and all staff members work as a team to ensure all client's needs are met. I couldn't envisage my mum being cared for by any other care home.
I feel confident and content with the level of care my mum receives and the commitment

from management to keep standards high!
Thank you to you all!

Reply from Rahi Joshi, Marketing Associate at Hamshaw Court

Thank you so much for your kind words. We're truly grateful for your support and are dedicated to providing the highest standard of care for your mum. I will pass your kind sentiments on to the home team. Kind regards.

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Review of
Hamshaw Court
from Andy W (Son of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Very impressed overall with the facilities and staff at Hamshaw Court. My mum had to be moved from previous home in December 2023 and we were concerned that conditions/care etc would not be matching previous, but in fact they exceed expectations.

Reply from Rahi Joshi, Marketing Associate at Hamshaw Court

Thank you for your feedback. We're pleased to hear that you're happy with the care and facilities at Hamshaw Court. Providing a comfortable and supportive environment for our residents is always our priority.

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Review of
Hamshaw Court
from J I (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Our mum is completely settled here, her needs are discussed regularly. We feel she is in a safe environment, all staff are respectful of the residents. The home is lovely and clean as are the bedrooms, plenty of activities going on for the residents too. Food menu is on display and alternatives in case

it's not to everyone liking.

Reply from Rahi Joshi, Marketing Associate at Hamshaw Court

Thank you for your kind feedback. We're glad to hear that your mum feels settled and well cared for. Ensuring a safe, clean, and engaging environment is always our priority, and we're pleased to know the activities and meal options are appreciated.

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Review of
Hamshaw Court
from Alec W (Son of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

100% confidence in all aspects of the care home, very confident that my mother receives complete attention from all staff employed or otherwise engaged with the care home. I am informed immediately of any concerns regarding my mother health status and know that any issues are being resolved immediately

and reported in the care plan. Many thanks to all staff and team members of Hamshaw Court.

Reply from Rahi Joshi, Marketing Associate at Hamshaw Court

Thank you for your feedback. We're pleased to hear that you're happy with the care and facilities at Hamshaw Court. Providing a comfortable and supportive environment for our residents is always our priority.

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Review of
Hamshaw Court
from S F (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

We can't thank the staff enough for the care they give our dad. From day one, we have felt happy leaving dad.
His health has improved and he is more able to get around now. He is a bit confused but knowing the staff are aware of his needs is peace of mind for us and we are only a phone call away. For

those who want to join in there is always something to do.

Reply from Rahi Joshi, Marketing Associate at Hamshaw Court

Thank you for sharing your feedback. We're glad to hear that your dad is settled in and happy with his tailored care.

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Review of
Greenacres Care Home
from Clare M (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

I was extremely worried about the time coming when I would have to put my mum into a care home. When the time came, I knew that she had to be admitted, her safety, well-being and medical needs could no longer be met at home. I cannot thank everyone enough for the wonderful care, support and kindness

they are giving to my mum. If only I had known I need not have worried. Greenacres has such a warm homely feel, it is not clinical, cold or frightening.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for taking the time to review our home. We try our best to be at the heart of family and the community and above all to allow your loved one to enjoy their lives in peace and safety, to be as independent as they can be.

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Review of
Emmanuel House Residential Home
from Sheila G (Niece of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

My auntie has been a resident for a couple of years now. The staff always go above and beyond with all of her needs and she has always been very happy at Emmanuel. This gives you great comfort as a relative to know your loved ones are happy and so well cared for.

Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for your kind feedback. We're so glad to hear that your auntie is happy and well cared for at Emmanuel. I will pass kind sentiments to our home team

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Review of
Emmanuel House Residential Home
from G M (Son of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

The activities organised by the staff are fantastic. The staff themselves are always positive, happy and enthusiastic. Lovely place to look after loved ones. Much better than previous homes we have encountered.

Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for your kind words. We're thrilled to hear that you are happy with the activities at our home. Our team strives to provide high standard of care for our residents at all times.

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Review of
Emmanuel House Residential Home
from K G (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

My dad has been in Emmanuel House since February this year. We had lost my mum a year before and after she'd gone, dad deteriorated gradually and his dementia became more apparent to a point where he struggled to function. My dad has never been sociable outside the family but the team at Emmanuel House

have managed to make him feel comfortable and inclusive and he engages easily and enjoys their company. When I visit he always appears very presentable- clean, shaven and well-dressed. His room/en-suite is always clean when I visit. He praises the staff, care and food during our conversations. He is healthier now. I have noticed how the team spend time with him when he is on his 'down' days and raises a smile from him. I noticed the staff to be friendly, calm, caring, patient and professional. There are activities and trips out for the residents and it is really lovely to see photos of these on the social media page. I feel very comfortable in trusting Emmanuel House with my dad's care.

Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for sharing your feedback. We're glad to hear that your dad is settling in well at Emmanuel House.Your trust in our team is greatly appreciated.

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Review of
Emmanuel House Residential Home
from Andy G (Son of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

The team at Emmanuel have been a real eye-opener. My father has been in residential care since having a stroke 3 years ago, I was firmly of the view that care homes were all the same and he moved through a few different ones, with varying levels of care and success. The day he arrived at Emmanuel we

were greeted by a professional team of people who really care, everyone in uniform with a complete understanding of their roles and responsibilities. He was immediately assessed and an action plan was put in place to begin improving his pre-existing conditions and overall care. This care home is literally what it says a home for your loved ones where every single employee genuinely cares.

Management are very easy to deal with, bringing proactive solutions with no prompting and often when you haven't realised yourself that there may be an issue. The home is clean and secure and all staff are very attentive to ensuring doors are closed, and access is managed through a signing-in/out system.

Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for your feedback. We're pleased to hear that your experience at Emmanuel has been positive and that the team has been able to meet your father's needs. We strive to provide high standards of care at all times. kind regards.

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Review of
Greenacres Care Home
from L H (Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

I have been in Greenacres about a year. I am very satisfied.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for your review of our service.We strive to make Greenacres homely, support for independence, and living within the local community. By reviewing our service, this helps us to improve services for all.

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Care Homes Owned by Belvedere Care Homes Ltd

Belvedere Care Homes Ltd Locations (7)

Belvedere Care Homes Ltd Reviews (152)

Ashgrove Care Home

Ashgrove Care Home

Ashgrove Care Home

Ashgrove Care Home

Ashgrove Care Home

Amber View Care Home

Greenacres Care Home

Hamshaw Court

Emmanuel House Residential Home

Hamshaw Court

Hamshaw Court

Hamshaw Court

Hamshaw Court

Hamshaw Court

Greenacres Care Home

Emmanuel House Residential Home

Emmanuel House Residential Home

Emmanuel House Residential Home

Emmanuel House Residential Home

Greenacres Care Home

Awards / Recognitions (0)

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How many Care Homes does Belvedere Care Homes Ltd own?

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