Belvedere Care Homes Ltd in Staffordshire | 1 Care Home

Review of
Carden Bank
from Rachel S (Daughter-in-law of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience

As soon as we looked at Carden Bank we knew it was the right place for my father-in-law, who has dementia.
The friendly welcome from the manager and the staff and the feeling of being at home rather than a care facility.
The staff are lovely and we are very happy with all aspects of his care.
Thank

you to the manager and her fabulous team.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for your wonderful review. It is lovely to see that Carden Bank continues to be a friendly environment and that you are happy with all aspects of care. I will pass this over to the manager and her team.

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Review of
Carden Bank
from Janet M (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mum didn’t want to go into a care home, but she couldn’t cope at home any more. She wasn’t eating or drinking properly and couldn’t look after herself. The decision was extremely difficult for me and my family, as it was not what she wanted, but it was the best decision we ever made. Since being

at Carden Bank my mum eats all of her food, drinks a lot more, and has constant attention and company. The carers are great, constantly checking the welfare of all the residents, bringing them cups of tea, chatting and interacting with them, and looking after their every need. I cannot fault the home at all. I’ve seen a great change in my mum for the better. I’m really happy about everything and I know my mum is safe and happy in there.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for your lovely review and how Carden Bank has supported a positive experience for you, as a family, and regards to your mother's improved quality of life in our care. We will pass this over to the manager and her team.

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Review of
Carden Bank
from K H (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

My mum has dementia and it was with a heavy heart that I decided to place her into care. I looked at a few care homes and decided on Carden Bank and in my view I definitely made the right choice. All the staff show compassion, are very caring and treat my mum with dignity and respect. They also care

about the resident's families, providing me with much-needed support when I most needed it. Was it the right decision to place Mum at Carden Bank? Most definitely yes, as she receives the best possible care. A big thank you to all staff, you're brilliant.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for the lovely comments made in regards to your mother's care at Carden Bank, which work in line with our core values as a care provider. It is also great to see that as a family, you are also supported. I will pass on your kind comments to the home manager and her team.

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Review of
Carden Bank
from Alison K (Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

My Dad has advanced Vascular Dementia and it became too difficult to care for him at home.
This care home was so understanding of the situation and the problems we encountered, Dad moved in with minimal fuss and was made so welcome in the relaxed caring and supportive environment. Since being there

he has flourished, has new friends and company whenever he wants it, good food and readily available attention from carers whenever needed, they are always visible and approachable.
The manager is an absolute star and the team are wonderful.
It's not always important what a place looks like it's the heart of it that matters, and this home has a fabulous heart.
Well done to them all.

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Review of
Carden Bank
from S B (Sister of Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience

Our sister (who has special needs) has been a resident at Carden Bank Care Home for a number of years now and we would like to express our gratitude for the care she is receiving. She is very happy being there and it is good to have the peace of mind of knowing that she is being well looked after. The

level of care given to our sister has, and continues to be, outstanding, with staff going to great lengths to cater for our sister's every need. We cannot praise the management and staff enough.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for taking the time to write this lovely review. The team will continue to be dedicated and supportive of your sister's care to ensure that she remains happy. I will share this with the home manager and team regards to your kind words.

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Review of
Carden Bank
from Sally T (Daughter of Resident) published on 17 January 2023

Submitted via Website • Report

Overall Experience

Carden Bank Care Home is homely, clean and comfortable and is perfect for my dad who has dementia. He has lived there for over a year now and the staff are always kind, friendly and very caring and, most importantly, he is treated with dignity and respect. Relatives are warmly welcomed and we are kept

up to date with Dad's care plan. Dad often comments on how lovely the food is and how the staff make him laugh.
I am confident that my dad is safe and well looked after in a caring and friendly environment.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for your kind review. It is lovely to see that the team continue to work within Belvedere's values and that your dad enjoys his food and that they make him laugh. It is also nice to know that they welcome you and that you are included within your dad's plan of care. I will feed this back to the manager and team at Carden Bank.

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Review of
Carden Bank
from Linda P (Daughter of Resident) published on 11 January 2023

Submitted via Website • Report

Overall Experience

I have found Carden Bank Care Home a very caring place when my mother first arrived. They were very welcoming and settled my mother very quickly. The manager was very good and explained everything in detail to us which put our minds at rest. Further to that, the staff are very helpful and always got

time for any one-to-one conversations. She always looks forward to her excellent meals.
Many thanks to the management and staff, we know Mum is safe and secure.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for your very kind review about how hard the team work, I will ensure that the feedback is passed on to the manager and the team at Carden Bank.

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Review of
Carden Bank
from Linda W (Daughter of Resident) published on 6 August 2021

Submitted via Website • Report

Overall Experience

My dad came to Carden Bank frightened and upset. He was put at ease by all the friendly staff who also showed a lot of empathy towards myself and my brother and sister.
This week my dad has looked very settled and we are very pleased with him. We also go on the app showing his daily routine. This

puts our minds at rest. We can’t thank the staff enough.

Reply from Andrea Charlesworth, Registered Home Manager at Carden Bank

Thank you for the lovely positive feedback! It has been a pleasure supporting you, your siblings and your dad to ensure that transition from home to the care environment has been a smooth process and attentive to everyone's needs. As you are aware, we have an open-door policy and look forward to building a great relationship with you all. I will also feedback this to our dedicated team.

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Review of
Carden Bank
from David E (Son of Resident) published on 23 April 2021

Submitted via Postal Card • Report

Overall Experience

My mum only stayed here overnight but all the staff did everything possible to try and keep my mum as comfortable as possible.

Reply from Andrea Charlesworth, Registered Home Manager at Carden Bank

Thank you for taking time to give a positive review for Carden Bank. We are glad that you felt Mom was supported with her short stay within the home. We wish you all the best for the future.

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Review of
Carden Bank
from Andy P (Nephew of Resident) published on 16 November 2020

Submitted via Postal Card • Report

Overall Experience

New owners took over Carden Bank (Burton-on-Trent) and due to Covid19, I have not had a chance to visit, however, it has been refurbished both inside and out, the outside now looks brilliant. Before the lockdown, the staff/management was all excellent. As it is the same staff, I expect the levels of

care are the same.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for taking the time to complete an online review for Carden Bank. I have shared this with the team. We can not wait for families to be able to enter the newly refurbished home safely and see the changes that have been made under the new care providers. We value your feedback.

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Review of
Carden Bank
from J E (Son of Resident) published on 29 October 2020

Submitted via Postal Card • Report

Overall Experience

My mother has been at Carden Bank for almost 6-weeks, and they have been excellent at settling her in. Her room had been newly decorated and carpeted, and she could take a lot of her belongings with her. The staff are caring and helpful, and the chef even makes my mum her own meals when she does not

like the meals provided. I find the management easy to speak to, and they do their best to make residents and family feel valued.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your lovely feedback. I have informed the team of your positive comments including the home chef. I am glad that you feel valued and that we have effectively settled your mother into her new home from home environment. She is a pleasure to care for.

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Review of
Carden Bank
from Madeleine S (Daughter of Resident) published on 21 October 2020

Submitted via Website • Report

Overall Experience

Mum was admitted firstly on a temporary basis and then changed to permanent during the lockdown. I cannot fault the staff - they are so caring and compassionate. I am looking forward to being able to enter the home to see all the interior refurbishments - the exterior looks wonderful. The addition of

the conservatory to enable pre-arranged 1:1 visits is a lovely gesture. Communication by all the carers is much appreciated at this very difficult time - I particularly love the matching hearts - 1 for me and 1 for my mum. It is a weight off my mind that mum is so well cared for and looks so well and happy - thank you team Carden Bank.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your lovely feedback. The hearts were a small gesture at this difficult time. We are glad that you like our allocated visiting area to enable you to continue to see your mother safely. Your kind words will be shared with the team.

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Review of
Carden Bank
from L E (Granddaughter of Resident) published on 13 October 2020

Submitted via Website • Report

Overall Experience

My nana has lived independently most of her life and due to an incident she had a couple of months ago; she needed to go into care due to concerns over her poor mobility.
The staff were very welcoming and accommodating and have continued to be so throughout.
Her independence has been maintained

continuously throughout to the best of her own ability.
It is clear that dignity is promoted at all times and care and support is always delivered on a person-centred care basis which is important to my nana as she is very particular on what she does and doesn’t like so this has been very reassuring to her.
Care staff do a great job and work tirelessly to ensure she is happy and well cared for.
Choice is offered on a daily basis in all aspects of the care and support that is being delivered.
So far I am more than happy with the standard of the home in which she is now living in.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your review which is important to us as a new care provider and care service. I am glad that you feel that your nan is recieving the appropriate care to her needs with a person centred approach. I will inform the care staff of your positive feedback regards to the care they provide as a team.

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Review of
Carden Bank
from J T (Daughter of Resident) published on 8 October 2020

Submitted via Postal Card • Report

Overall Experience

My dad entered the home during the COVID-19 lockdown, the home did everything they could to help him settle in and lessen his confusion.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

I am glad that you feel that we were proactive on admission, and we will continue to support your dad at this difficult and confusing time. Your father is a pleasure to care for. Thank you for taking the time to give the home some feedback. Always know that we have an open-door policy and always available to have a chat.

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Review of
Carden Bank
from C C (Daughter of Resident) published on 25 September 2020

Submitted via Postal Card • Report

Overall Experience

Carden Bank is a very friendly and welcoming care home. The managers are very professional in their work and listen to any concerns you have. All staff interact well with residents and keep them clean and comfortable. I would highly recommend placing a loved one in this welcoming establishment. I am

so glad my Mum was placed at Carden Bank. She is happy and well looked after. A big thank you to all.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your lovely positive comments. We value your feedback, especially during this difficult time. Your mother is a pleasure to look after and I am so happy that you trust us to care for her. Remember that we are always there for you too.

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Review of
Carden Bank
from G H (Sister of Resident) published on 24 September 2020

Submitted via Postal Card • Report

Overall Experience

I am looking forward to being allowed inside the home. Not only to sit, hug, kiss, and spend quality time with my sister but to see the refurbishment. The outside looks amazing. I am sure the inside will too. The home has come on leaps and bounds since my sister was first admitted almost two years ago.

It will be difficult as I have not seen inside the home.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your lovely feedback. We can't wait for you to see the change and improvements that have been made in the home under the new management and care providers. Your sister loves you dearly, and I know she can't wait for the time to come where you can continue your special bond and spend quality time with one another. As you know, we are always there for you through this difficult and challenging time.

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Review of
Carden Bank
from M B (Daughter of Resident) published on 17 February 2020

Submitted via Postal Card • Report

Overall Experience

The care home is under new ownership and management, the improvements are great and when the home is completely refurbished the establishment will be excellent in all areas. The staff are happy, food has improved, the home and facilities are much improved. My mother is well cared for, comfortable and

interacted with well by all the staff. Well done! To the team. Thank you.

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Review of
Carden Bank
from M D (Daughter of Resident) published on 23 August 2017

Submitted via Postal Card • Report

Overall Experience

My mum went there and dad wanted to go there too. The staff are very friendly and helpful, nothing is too much trouble. They even buy things for residents out of their own pocket because they care and enjoy making the residents happy. I've even said I will go there when it's my turn. The food is very

good, I had meals with my dad over the months. I was made to feel like part of the family. Welcome anytime. Now dad has passed, I will still go and see everybody, they have become a big part of my life.

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Review of
Carden Bank
from Joan H (Resident) published on 19 January 2017

Submitted via Postal Card • Report

Overall Experience

I have been in Carden Bank Rest Home for 16 years. I am very happy with the care home provided for me and the help I always get from the management.

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Care Home Owned by Belvedere Care Homes Ltd in Staffordshire

Belvedere Care Homes Ltd Locations in Staffordshire (1)

Belvedere Care Homes Ltd Reviews in Staffordshire (19)

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