Zenith Care Ltd in West Yorkshire | 2 Care Homes

Review of
Mill Lodge
from G L (Son of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

When I first brought my mum in I received a very warm welcome and the staff/carers provided her with what she wanted to eat, although she was tired so sadly couldn't eat it all, but it was very good.
The carers are kind and willing to do their best in taking Mum's thoughts into consideration and making

it easier for her to adjust to her new circumstances. As for myself and my wife, we have been treated with kindness and empathy under circumstances that you never thought you would have to encounter. So thank you.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you so much for your kind words. We always believe that we extend our caring abilities to our residents' families. It gives us a sense of accomplishment that you have felt that staff are kind and empathetic towards you and your wife.

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Review of
Mill Lodge
from M L (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Your care home has provided much care for our mum. You've shown kindness, and patience and you've kept us in the loop as her family regarding her care and her needs. Your willingness to talk to us is appreciated.

Reply from Mar Bitor, Manager at Mill Lodge

We try and aim to not only be there for the resident but also for their family members, too. We will continue to keep doing what we are doing and your kind words are much appreciated.

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Review of
Mill Lodge
from Ann D (Wife of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

I found all the staff to be very caring and kind to my husband and kept him comfortable during his time there. The home is very clean and well maintained. I couldn't find fault with anything with anything within the care home.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you very much. That is so lovely to hear. We are glad to know that we made his and your life a little bit easier when he was here.

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Review of
Mill Lodge
from P T (Son of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

I feel very fortunate to have found Mill Lodge for my elderly father. They provide a full range of activities for residents, including the odd excursion. The food and care are very good, including the cleaning and laundry. I've got to see my dad wearing someone else's clothes, something all of us would

find important. I've come to realise that the job of a carer, in particular, requires a greater deal of care and skill than I ever thought.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you very much for your review. We try and endeavour to give the best care to our residents. We fully appreciate honest feedback like this as it shows that there is still room for us to improve.

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Review of
Mill Lodge
from T L (Daughter of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My mum sadly wasn't in Mill Lodge for long but the care and compassion she received from the manager and his staff was the best I could have asked for. I wish I had made the transition from her last care home a lot earlier, I would highly recommend this nursing home for your loved ones.

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Review of
Mill Lodge
from Patricia S (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My mum has been in Mill Lodge for several years, she suffers with dementia. On my recent visit, my mum was happy and contented. It was great to see how well the staff interact with her.
All the staff are friendly, caring and always happy to help you. Every room is clean and laundry is constantly being

done throughout the day. All the meals are home cooked and it's a great environment.
There are activities happening every day of the week, and it's lovely to see how the staff care for the residents and involve them.
I am extremely happy with the care my mum receives.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you so much for this message. We strive our very best to make sure Mill Lodge is a home that our residents can be proud of.

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Review of
Eden Court Care Home
from S L (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My dad did not have a 'health label' so was passed around hospitals, rehabilitation & care facilities for the last 6 months of his life. The care he received in these places was not appropriate and contributed to a loss of mobility & poor mental health. When it was finally realised that he simply needed

care, I was asked to find him a home so he could be looked after. It is a travesty that services came to this realisation so late.
There was something very special about the empathetic, positive and supportive attitude of the manager at Eden Court Care Home. She was kindly assertive, compassionate and proactive. This was also reflected in all the other staff I met.
My dad arrived at Eden Court with no mobility, little/no independence skills and was in great pain both physically and mentally. His life only continued for 2 weeks (which no-one pre-empted). His last words to me were "Thank you for getting me here - this is the first time I have felt safe in months".
Thank you Eden Court!

Reply from Cheryl Simpson, Manager at Eden Court Care Home

Thank you so much for such a lovely review, I am very sorry your previous experiences had left you feeling so bad and am very pleased we were able to help you and your Dad have some time together where he felt safe and happy. It was honestly a pleasure to care for him.

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Review of
Eden Court Care Home
from Y N (Daughter of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

My dad was difficult to care for at times but the staff treated him with respect and dignity. He was here for just over 2 years and was well looked after, me and my family appreciated everything that was done for him. When I needed to talk to someone the nurses and carers were there for me too. At the

end of life, I couldn't have asked for better care and I will miss visiting the care home. Thank you for everything.

Reply from Cheryl Simpson, Manager at Eden Court Care Home

Thank You for the lovely review, its was fun caring for your dad, certainly never dull when he was around. Please do feel free to call and see us whenever you want.

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Review of
Mill Lodge
from D L (Son of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

Staff very friendly, welcoming, efficient and caring. Mother is well cared for with understanding and patience. Very impressed with staff/resident engagement with activities and outings. Accommodation very clean as is clothing and linen. Excellent team effort.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you very much for this compliment. We strive to work hard as a team to ensure our residents are looked after very well.

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Review of
Mill Lodge
from Mark H (Son of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My 92-year-old father spent the best part of a year at Mill Lodge. Throughout his time there he was consistently well cared for. He began eating regular meals, put on weight and enjoyed the company of the other residents who, like the staff, were friendly and welcoming. I was kept informed about my

father's welfare by phone and email and was able to visit at any time. Thank you for caring for my father in his final year. The quality of care he received whilst at Mill Lodge was excellent.

Reply from Mar Bitor, Manager at Mill Lodge

Hi Mark, your dad has left a void in Mill Lodge, especially in the Bronte Unit. Despite his comorbidity, you could still see his caring and gentle nature. We are absolutely delighted to know that we have made an impact in your father's life, especially in his final year.

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Review of
Eden Court Care Home
from Helen s (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

My mum was in for end-of-life care and from the moment we first spoke to the Home Manager about mum being cared for we felt as part of a family. Nothing was a problem every meltdown I had was met with a hug and a solution. All mums needs and more so just a natter and a giggle were given 24 hours a day

for the 9 weeks we were there. I/we can still call in for a hug and a cuppa even though she's gone. The staff are outstanding the whole place is clean and welcoming.

Reply from Cheryl Simpson, Manager at Eden Court Care Home

Thank you for the lovely review. It was a pleasure to care for your Mum, she was a fabulous resident with a great family supporting her. It was lovely to see you at the weekend and you are welcome to come and see us whenever you need a cup of tea and a hug. It's always nice for us as a team when people leave us reviews and let us know when we are getting it right.

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Review of
Mill Lodge
from Bernadette F (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum loves Mill Lodge! The staff are amazing, always checking on her and making sure she's entertained. As a family, we are happy knowing she is well cared for and in a safe environment. We couldn't have chosen a better place for her to live.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you for taking the time to give us feedback. We are glad that your mum has settled in really well at Mill Lodge in a short period of time.

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Review of
Mill Lodge
from Sally L (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum is content and comfortable at Mill Lodge. Her room and clothing are clean. Staff are friendly and consistent. I am contacted if there are any issues or concerns with Mum. Meals are prepared to meet Mum's needs and likes.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you so much for taking the time to leave us feedback. We always aim to achieve better delivery of care to our residents in the home. I am glad to hear that your mum is content and comfortable at Mill Lodge.

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Review of
Mill Lodge
from S M (Granddaughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

So far we have had a positive experience at Mill Lodge, all staff have been friendly, helpful and respectful. The facilities at the home are excellent as well as the trips and activities that are offered.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you very much for taking the time to give us a review. This will help us ensure that we are always aiming to deliver the best care to our residents.

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Review of
Eden Court Care Home
from Gillian W (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Eden Court Nursing Home for the past 4 years. I have nothing but praise for all the staff involved in my mum's care. Everyone is so caring and understanding of my mum's complex needs. The building is bright and welcoming and her room is immaculately kept. All communal areas

are well set out and the residents benefit from light entertainment from visiting singers. I play the piano there most weeks. There is such a friendly atmosphere throughout the home which makes visiting a pleasant experience. Thank you to everyone for your hard work and care.

Reply from Cheryl Simpson, Manager at Eden Court Care Home

Thank You for the lovely review, it's always nice to know we are doing well and what our residents and families enjoy. Your mum certainly keeps us on our toes but it is always a pleasure caring for her. And thank you for all the piano playing, it's always good to have music in the home.

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Review of
Mill Lodge
from Sharon D (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Professional care is delivered with compassion, love and humour.
This is not a hotel, but a homely environment, where all are welcomed.
Staff do their utmost to deliver individual care and support to families.
Thank you for caring for my dad in his final year.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you so much for these lovely words. Yes, you are right. We are not a hotel but we aim to have a homely environment. A home away from home. And we are proud of that!

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Review of
Mill Lodge
from Christine S (Daughter of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

My mum has been poorly now for a week in bed. The carers (all of them) have been so nice and caring and attentive to Mum and my family. Mum's room has been kept clean every time we come back. The staff come in and have my mum smiling and checking she is comfy. The kitchen staff are very accommodating

too nothing too much trouble which helps us as a family cope with what is going on with Mum. So big thank you to all.

Reply from Mar Bitor, Manager at Mill Lodge

We have always stated that we are with you in this journey. A familiar face can sometimes provide comfort and respite when you don't know how long the journey is going to be.

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Review of
Mill Lodge
from J C (Daughter of Resident) published on 2 January 2024

Submitted via Website • Report

Overall Experience

Mum has only been here a week, having come from another care home. Can’t believe how much better she is, more chatty and eating better. The staff seem lovely and caring, and Mum seems more stimulated than in the other place - so glad she is here!

Reply from Mar Bitor, Manager at Mill Lodge

Thank you very much for this lovely review. We are so glad to hear that we are making a difference in Mum's situation - no matter how small it is.

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Review of
Mill Lodge
from Andrew S (Son of Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience

My father recently passed but has spent nine years in the care home in which he was very happy. I too was extremely happy with Mill Lodge Care Home, it is always kept clean and tidy to a high standard and the staff go above and beyond in their duties. My father was quite demanding but they dealt with

his every need. I would 100% recommend Mill Lodge to anyone looking for a care home or a relative.
To the staff at Mill Lodge, I salute you!

Reply from Mar Bitor, Manager at Mill Lodge

Hi Andrew,
Thank you so much for these nice words. Your father was part of Mill Lodge family and we will never forget him. He was a character and we adored him.

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Review of
Mill Lodge
from Martin T (Grandson of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

My nan is in Mill Lodge Care Home, she’s been there since August 2019. She is happy, fed, clean and cared for. Over Easter, there were lots of things for residents to do. Even though Nan doesn’t leave her room much, she was still included. She was left crayons and pictures to colour, so she did it with

my daughter. She had snacks brought in and she got an Easter egg.
Everyone is kind and they really care about all the residents. The home is always clean and fresh smelling. There’s a daily menu for meals each day out on the notice board and information of loads of events for the residents and families. It’s a brilliant place for anyone wanting care and contentment in knowing their family member is properly cared for.

Reply from Mar Bitor, Manager at Mill Lodge

Thank you so much for these kind words. We treat all of our residents individually according to their needs and figure out what works best for them. We ensure that all care given to our residents is personalised.

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Care Homes Owned by Zenith Care Ltd in West Yorkshire

Zenith Care Ltd Locations in West Yorkshire (2)

Zenith Care Ltd Reviews in West Yorkshire (72)

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