New Care in Lancashire | 1 Care Home

Review of
The Hamptons Care Centre
from Paul A (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Being a fit and healthy man into his 90s, my father was always highly averse to entering a care home. However, following a hip fracture at 93 it was no longer realistic for him to be safely looked after by his family, and after considering various homes he became a resident in January 2024. Fortunately,

Dad adapted much more readily than anticipated, partly because of the impressive facilities, but mainly because of the superb quality of care provided.

In any residential setting it is the ethos upheld by those who work there who determine how good a place it is, and my father and I have always been impressed by the professionalism, availability and friendliness of the staff, whatever their various roles. Indeed, after a fortnight in hospital this year, Dad was very anxious to be able to return for end-of-life care from those whom he knew and respected, and his final three weeks were filled with care, compassion and empathy, both for Dad and for me. The Hamptons can't be faulted.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Dear Paul, We enjoyed both your father and your company at The Hamptons and it was a privilege to support both of you during his time with us. Your kind words will be shared across the Home with the team who continuously work to provide as much dignity, respect, care and support as they are able to.Regards, Home Manager

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Review of
The Hamptons Care Centre
from Christine P (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The Hamptons is home from home. The staff are so caring, loving and professional to my dad. Nothing is too much trouble at all. The food choice is so good. The place is clean and refreshing when you walk through the door! (No smell of urine!) I have looked at many care homes in the Fylde Coast and this

one is 'simply the best'. Thank you.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you Christine for your review. The Hamptons team pride themselves on the quality of the home and your kind words are very much appreciated. Regards, Home Manager

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Review of
The Hamptons Care Centre
from J I (Daughter-in-law of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident at Hamptons Care Centre since November. It is lovely to see how well cared for she is by the staff team and to listen to her describe the excellent care that she is receiving. She has a sparkle in her eyes and she looks so well cared for.
It is a massive relief

for us and lovely to watch her thrive.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

It is fabulous to hear how well your mother-in-law is progressing since her time with us began. Our staff pride themselves on competent and capable care and support and your kind words will be shared across the team. Regards.

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Review of
The Hamptons Care Centre
from Mark G (Nephew of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Unfortunately my aunt recently passed away after a long illness. But I would like to say over the 3 years she has been at the home the levels of care and support she has received have been first-class. The staff from front of house on reception, actual care staff and auxiliary members all could not

have been better. The understanding and help over her final days and post-passing have been of a great comfort to us. I would certainly recommend the home if asked. Once again thanks for everything.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Dear Mark, Thank you for your review and kind words during this difficult time. It was a privilege to take care of your Aunt during her time with us and we wish you all the very best. Regards, Home Manager

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Review of
The Hamptons Care Centre
from Janet N (Wife of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband was in The Hamptons Care Centre for 3 months and was treated in a totally excellent way. Staff were totally professional, caring and friendly. The same nurse was on duty for 3 days prior and on day of his death, he ensured he was not in pain, gave meds when he was agitated. He and my husband

had a great rapport which was great to see. The night sister was on duty when he died and was with my husband when he died. All staff were 100% superb and I couldn't have asked for more.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

it was a privilege to support your husband and yourself during his time with us. We thank you so much for your kind words during this difficult time, Regards.

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Review of
The Hamptons Care Centre
from W F (Son of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

Absolutely tremendous, facility is spotless, warm, and extremely well-presented. The staff are the best part by far, they care very much about our Mum and are very easy to talk to. You really feel part of the team, all working towards the best care for Mum. It couldn't have been any better so far and

I would highly recommend everybody and everything about The Hamptons Hotel for OAPS.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you for sharing this with us. The team at The Hamptons work hard on ensuring they provide excellence every day. Regards.

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Review of
The Hamptons Care Centre
from K G (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in The Hamptons since December 2023. We have found all the staff lovely and helpful. All staff know Mum and we are updated frequently on how she is. Nothing is too much trouble whether its to lend an ear about how Mum is doing to financial worries. We are all so pleased that Mum has settled

in and happy in her environment with caring people all around her, can't recommend highly enough.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you so much for your kind words. The staff will all be thrilled & very delighted that you feel they are providing quality support to both your mother and yourself. Regards

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Review of
The Hamptons Care Centre
from Gill R (Wife of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

The rooms, facilities, food and cleanliness of the home make the first excellent impression. The care, in terms of dignity and understanding given to residents, is equally impressive. I too, have benefitted from the friendliness of staff staff and other residents. Their empathy too, in the final stages

of my husband's life has been greatly appreciated.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

It was both an honour and privilege to support your husband and yourself during his stay with us. Thank you for your kind words. Regards.

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Review of
The Hamptons Care Centre
from Lois M (Sister of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

After my brother's acceptance into The Hamptons as a nursing care resident, we were struck by the professionalism, general care and concern for my brother's well being in a totally welcoming atmosphere. It was evident that my brother was contented and considered the staff as almost friends and family.

He enjoyed the friendly banter and patience of the staff with him as he was totally dependent on them for every aspect of his physical needs, including having to be fed all his meals. He thoroughly appreciated the three square meals each day, which were augmented by the odd snack, even in the middle of the night as and when he was hungry!
The nurses on duty were always willing to update me on any changes or other aspects of my brother's care needing attention. Visitors always commented about the good atmosphere and pleasant demeanour of the staff, whose support to me was especially invaluable during my brother's final days.
We highly recommend The Hamptons to any prospective resident.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you for your kind words which I will share with the team who provided care & support for all your family. It was both a pleasure & a privilege to care for your brother during his final stage of life. Regards, Registered Manager

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Review of
The Hamptons Care Centre
from Maria M (Daughter of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

It was a huge relief to know that Mum was once again being looked after by people who genuinely cared. From the moment we walked through the door we could sense the lovely atmosphere - very warm, friendly, and positive. The team made Mum feel so welcome and a part of the Hampton's family. We are delighted

to say that the quality of care and comfort continues to exceed our high expectations and the attentiveness, and approachability of all the team was once again exceptional.
The home is pristine, facilities flawless, activities varied, services, and nutrition first rate. The social interaction is outstanding.
Mum was there for a period of respite and told everyone that if she ever has to move into a home this is the one she would choose - a high recommendation from an independent 93-year-old.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Dear Maria, thank you for your review and we are delighted to see that the wellbeing, care and ancillary services continue to ensure that every aspect of life within The Hamptons Care Centre is outstanding in every aspect. The team take enormous pride in being a part of New Care and providing support to enable all our residents to live their best lives. Regards.

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Review of
The Hamptons Care Centre
from D L (Friend of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

Having had experience visiting other care homes in a certain area. I was warmly surprised and welcomed. My visit to The Hamptons Care Centre to visit my friend and neighbour. Upon arrival inside to the reception desk, other staff guided me around to my friend's room and along parts of the home. The

warmth and pleasantness of all was exceptional. Thank you! Rooms and corridors all with superb cleanliness. Well done. All in all, a wonderful experience.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you for your kind words, it is lovely to see that our support covers friends & relatives as well as those who chose to live with us. I shall pass your comments on. Regards.

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Review of
The Hamptons Care Centre
from S S (Respite Resident) published on 8 April 2024

Submitted via Postal Card • Report

Overall Experience

Staff are encouraging and respectful of their guests. Always ready to help.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you for your review - we are pleased you enjoyed your respite care with us and that you were able to be out and about, living your best life during this time. Regards, Sara.

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Review of
The Hamptons Care Centre
from M W (Wife of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

The Hamptons is an excellent and superbly run care home with outstanding standards throughout.
All the staff are extremely professional in their approach to care and general well-being, especially in the dementia Ward, where my husband was situated.
When palliative care was needed, the special team

of nurses provided exceptional support to my husband and to all our family.
We could not be more grateful. He has received the most professional, caring and dedicated care we could possibly wish for. All the staff have been outstanding. From the beginning, the guidance and understanding were exemplary.
They were so supportive and compassionate and made the whole process of him leaving home and being in care more manageable.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you so much for your kind words during this difficult time. It was a privilege and an honour to support you as a family during this final stage of life, and we wish you all our very best for the future

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Review of
The Hamptons Care Centre
from Sue M (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

Mum arrived at The Hamptons in September 2021 following a battle with dementia. We told her she was going on holiday fearing that she would not want to leave her home, but, from the moment she arrived she settled, never asking about home. She enjoyed the new friendships, the fun and games, days out

and the support of her carers. She was happy again and she thrived. We never worried about mum as we knew she was safe, happy and well cared for. As her health deteriorated last year the team supported us when trips to hospital were necessary and worked with us arranging her care. When mum returned to The Hamptons the palliative care was exceptional. They not only looked after mum but took care of the family too. The team did everything they could to make her comfortable. Mums final days were spent with people that cared for her and we are so grateful for that.
I would have no hesitation recommending The Hamptons for your loved one. I'm only glad someone recommended them to us.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Dear Sue, it was a pleasure providing support for both your mum and you as a family. We all felt privileged to have spent the time with her and are immensely grateful for your kind words & thoughts at this difficult time. Thank you.

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Review of
The Hamptons Care Centre
from Leigh E (Daughter-in-law of Resident) published on 10 November 2023

Submitted via Website • Report

Overall Experience

This home is absolutely fantastic, I can't recommend it enough. My inlaws have been resident there for 4 months now and we honestly cannot fault it. My inlaws have Alzheimer's and Vascular Dementia so it was really hard choosing a home for them after a horrendous experience at the last care home they

were in. Really wish we had moved them there sooner. They settled in straight away and seemed really happy there. We feel like we can relax now knowing they are well cared for, believe me, that was hard after the previous home. They do regular activities with them and take them on days out. Communication is brilliant between home and family and care plans are updated regularly like they should be.

I am a nurse myself and expect high standards of care as I would give myself, and they really do get it here. I must admit it did bother us at first thinking it was all show with the decor but we were proved wrong.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you so much for this review. We are so pleased that you have found us to be providing high standards of care as well as the environment and pride ourselves on achieving both. Your review has been shared with the staff.

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Review of
The Hamptons Care Centre
from D E (Daughter of Resident) published on 20 October 2023

Submitted via Postal Card • Report

Overall Experience

Absolutely outstanding place for my father to live in. I never have to worry about him and the staff are so friendly and cannot do enough. I recommend The Hamptons highly to lots of friends as I know those who stay here will get 100% care. It's amazing!

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you so much for your kind words. Staff pride themselves on going the extra mile for all our residents and their families.

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Review of
The Hamptons Care Centre
from S W (Resident) assisted by family/friend published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience

I feel I am respected as an individual for example my love of "real" coffee in the morning has been taken on board. The staff are kind, caring and professional.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you for your kind words. It is great to hear positive feedback from those that we support. I shall ensure you continue to always have your coffee of choice!
Kind Regards

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Review of
The Hamptons Care Centre
from Anita B (Daughter of Resident) published on 9 October 2023

Submitted via Website • Report

Overall Experience

My dad was brought into the home back in January and was at end-of-life, but because of the excellent care he’s received, my dad is still here. He loves the spa bath, and he has so much more dignity here! All the staff are amazing, but one of the nurses has gone above and beyond for both myself and

my dad! The home has something going on every day, morning and afternoon for everyone to join in. There’s never a dull moment, everyone is so lovely and friendly and it makes for a happy home for all the residents! Thank you to all the staff for making my dad so comfortable and for looking after him so well. I would definitely recommend this home to anyone!

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you for your review. We are thrilled that you have found the home and the staff team supportive and effective in providing care and support for your father.
Regards, Sara Allton Home Manager

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Review of
The Hamptons Care Centre
from A R (Daughter of Resident) published on 2 October 2023

Submitted via Postal Card • Report

Overall Experience

Mum has been living at the Hamptons for thirteen months. She settled really quickly and is very happy. The staff know mum so well it is obvious that she feels cared for we can see she is well supported. Communication between staff at the Hamptons and our family is excellent. We are always kept informed

if mum is unwell or needs medical attention. A big thank you to all the Hamptons especially all the wonderful staff on the Dawson Community.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you for your review. It is really appreciated to hear that our staff team at Dawson Community are able to support you as a family so well and that you have found the communication to be excellent. We endeavour to ensure that our standards are of the highest quality and are pleased to note that this is reflected in the care andsupport you have received so far.

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Review of
The Hamptons Care Centre
from Samantha H (Private Carer of Resident) published on 27 September 2023

Submitted via Postal Card • Report

Overall Experience

From reception, office staff, housekeeping, hospitality, activities, care staff, management, and nursing I cannot fault this home. I have witnessed excellent care with everyone working as part of a team, looking after the residents to the best of their ability. The environment is caring and loving in

luxurious surroundings which are well maintained. I would definitely recommend.

Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you for your review - we pride ourselves on our teamwork and commitment to excellence in care. We are constantly striving to maintain the highest of standards. Having been open for 6 years now it is reassuring to know that you feel the environment of the home is well maintained, reflecting the support we offer to everyone.
Regards, Home Manager

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