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Care Home Owned by New Care in Merseyside

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by New Care in Merseyside

Only the locations & reviews in Merseyside for New Care are showing below.

View the details of all 15 locations (with 895 reviews) owned by New Care

New Care Locations in Merseyside (1)

 

1 Care Home owned by New Care in Merseyside

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Formby Manor Care Centre

67 Liverpool Road, Formby, Liverpool L37 6BU 

9.8 63 reviews
"My dad moved to Formby Manor one year ago and is happy and settled. It's a very homely environment and there is a happy, friendly…"   Read all 63 reviews
Location Type Care Home

Welcome to Formby Manor; a lovely and luxurious care home located in the coastal town of Formby. Formby Manor is a purpose-built 76 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides… Read more about Formby Manor Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 76 Rooms from £1,475 / week

New Care Reviews in Merseyside (63)

9.8
New Care has a Group Review Score of 9.8 (9.761) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to New Care must have a Review Score.

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Review of

Formby Manor Care Centre

from T W (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Formby Manor one year ago and is happy and settled. It's a very homely environment and there is a happy, friendly atmosphere throughout the home. The facilities are of a high standard and there is a wide range of food choices to keep everyone satisfied. Lots of activities, films, outings,
games to keep everyone entertained. Formby Manor is an exceptional place due to the quality of the care provided. Everyone is committed to looking after the residents, making sure they are happy. All of the staff are very supportive of each other and the residents families. The Nursing team are first class and respond very quickly to dads changing health needs. Dad has great carers who know him well and importantly there is a strong continuity of care. I know dad is happy and in a safe environment.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

This is so incredibly lovely to read, thank you for your review this means a lot and I will ensure this is passed to the team, we love having your dad, he has a great sense of humour and a charming personality


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Review of

Formby Manor Care Centre

from Joseph J (Son of Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved dad moved into Formby Manor not long ago. As a family we were anxious and nervous about this new chapter in his life. However, we have found that our worries and concerns were not necessary. The manager reassured us from the very beginning and talked us through the process every step of the
way. Her kindness, knowledge and compassion is reflected by her staff and makes the care centre a home away from home for dad. Dad is thriving and loves living in Formby Manor and every time we visit we notice the lovely, warm atmosphere and we go home knowing that he is happy and well looked after. Thank you to all of the staff at Formby Manor Care Centre, we highly recommend them.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for such a lovely review, we are so pleased that your dad is happy living in Formby Manor, we love having him with us and he's part of our family. I will ensure your lovely, kind words are passed on to all the entire team.


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Review of

Formby Manor Care Centre

from Joanne C (Niece of Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent the care is exceptional. Holistic care towards all residents. Very compassionate, management is very approachable and can speak to them about anything. Very calming atmosphere. Overall amazing home.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for your review, this is lovely to read, I will ensure your kind words are feedback to all team. We adore your uncle and we are privileged to have him living in Formby Manor.


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Review of

Formby Manor Care Centre

from Sue K (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and content residing in the home and we are more than happy having the knowledge and see in action the caring and considerate treatment given to mum. We are happy knowing she is in a safe and caring environment.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you very much for your lovely feedback, it's a pleasure looking after your mum and I will ensure your comment is fed to the staff at Formby Manor Care Centre. Thank you


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Review of

Formby Manor Care Centre

from Karina B (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an anxious daughter, choosing a care home for my mum was a difficult decision, but Formby Manor has been exceptional in guiding us through this process. From the start, the staff have been compassionate, supportive, and understanding, which has been a huge relief.


The rooms are warm and comfortable,

and the private, fully en-suite bathrooms have been invaluable in allowing my mum to maintain her privacy and dignity, which was a top priority for us.


What stands out most is how the staff take the time to tailor activities to my mum's interests, ensuring she's engaged and happy. Their personal approach and attention to detail make a real difference, brightening her days and giving us peace of mind.


I truly feel that my mum is in a safe, caring environment where her well-being is a priority. The care she receives at Formby Manor has far exceeded our expectations, and I'm so grateful to know she's in such good hands.


Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you so much for a lovely review. This means so much to me and the team and we love having your mum living in Formby Manor, she is a lovely lady and her laugh is infectious. Thank you so much for all your support you and your husband show the staff.


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Review of

Formby Manor Care Centre

from Iain H (Nephew of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

No wifi signal in the home so residents can't have Sky, BT, etc and mobile phones struggle to send videos, pictures and get connection to the internet. We have asked for the last 15 months for our Auntie who loves sport, especially football, can wifi be increased so she can have Sky etc to watch sport.
She is paying £5,300 a month! Please think about the residents and not your bank balance.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for taking the time to leave a review. As previously discussed in the past we take all issues raised and ensure prompt action is taken and always put our residents first. The issue regarding the internet has been escalated to the senior manager and our internet provider and we are hoping for an outcome soon.


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Review of

Formby Manor Care Centre

from H M (Daughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to move my mother into a care home was a very painful decision! I cannot thank enough each and every member of staff for the care and compassion they have all shown towards my lovely mum, my sister and I. Everything at Formby Manor is perfect! It is truly a 5* experience! I wouldn't hesitate
to recommend them to friends or their parents.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for your kind comments, this means so much to me and the staff. Your mum is such a lovely lady and has so much character, we love having her live in Formby Manor. Thank you very much


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Review of

Formby Manor Care Centre

from J c (Niece of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a massive thank you to all the team and the exceptional care that they all give to my uncle. Wonderful management, wonderful nurses and wonderful carers! Only a slight negative this that the internet needs improving. Thank you all.

Reply from Alexandra Fairhurst, Commissioning Manager at Formby Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed onto the team.


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Review of

Formby Manor Care Centre

from D G (Sister of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister arrived at Formby Manor Care Centre in mid-February she has no other relatives in the UK. I live in Hawaii. We love the care and attention my sister has received. She has put on weight and loves her meals and the staff. I am happy to leave her in excellent hands.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for your lovely feedback. We adore having your sister living in Formby Manor, she brings so much fun and laughter to the home.


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Review of

Formby Manor Care Centre

from R M (Daughter of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad believes Formby Manor Care Centre is exceptional. Also, all staff are very good and a pleasure to deal with.
My dad's observations are medication first class. Rooms are excellent but more plugs are required and a doormat for each room. Three full meals a day is too much. Activities are not suitable
for him but an abundance of things on offer. Considering a balanced diet is ideal, more fruit would be great.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you for taking the time to review Formby Manor. We have fruit on offer in the dining rooms however we will always supply extra fruit on request.
It was a real pleasure having Dad stay with us.


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Review of

Formby Manor Care Centre

from Louise F (Daughter of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since April 2022 and I have always been pleased with the care he has received. The staff on the second floor are excellent, the facilities are good and there is a wonderful nurse.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you Louise its our pleasure to care for your Dad.


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Review of

Formby Manor Care Centre

from Pauline M (Wife of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care of Formby Manor Care Centre for the past 18 months, or thereabouts. The care he receives is way beyond what I am able to give him due to medical conditions myself. The staff go above and beyond wherever they are able and I appreciate all they do for my husband.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you Pauline for taking the time to post a review it's appreciated.


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Review of

Formby Manor Care Centre

from Jan M (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Formby Manor for over 18 months now and loves it here and even called it “home” when we took her back on Christmas Day!
The manager and all the staff are very approachable and always happy to help.
They are kind, caring and very professional.
The home is immaculate and always
has a lovely happy and friendly atmosphere.
My mum is so well looked after and enjoys getting her hair done each week.
The food is amazing with a varied menu and plenty of choice at each meal time.
They always have a wide variety of daily activities that my mum loves along with day trips out.
Everything about this care home is outstanding and I cannot recommend it enough!

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you your review, your mum is such an amazing person so full of life and vigour.


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Review of

Formby Manor Care Centre

from J B (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving Mum here from another care home in the area we weren’t happy with for many reasons, we couldn’t be happier. Most importantly Mum is thriving, happy and interested again.
It’s with great thanks to all the loving staff, they are all so kind and patient and have known Mum for the short time
she has been with them. Any concerns are dealt with unquestionably, nothing is too much trouble.
I could go on but in a nutshell, I cannot recommend Formby Manor enough it really is a ‘Home from Home’.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you for taking the time to write this lovely review. Mum is an absolute delight and always enjoys joining in our planned activities.


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Review of

Formby Manor Care Centre

from A S (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for almost 18 months and I cannot fault the level of care provided. All staff are caring, compassionate, friendly, approachable and professional. Mum is treated with kindness, dignity and warmth. She is very happy here and loves the staff. The difference it has made to both Mum
and myself is immeasurable and I hope all staff, from the manager to the housekeeping, know how much they are appreciated and valued. I would not hesitate to recommend Formby Manor.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you. It's a pleasure caring for your lovely Mum.


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Review of

Formby Manor Care Centre

from Sandra S (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad came to Formby Manor Care in September, and all the staff have been so amazing. He could be demanding at times, asking for 1-1 continual attention, yet the staff gave him so much of their time; I cannot thank them enough for their patience and kindness. The place is so beautiful, with views
of the garden, hairdressers and canteens, which are 5-star standard. The facilities and rooms/lounges are lovely, with Wifi and streaming sites on the TV, which we used to play his favourite songs. The food looked so nice, and there were lots of activities. He was so lucky to have been placed there for his assessment after a stay in hospital. Special thanks to the fabulous lady who attended him so often and also to the other fantastic staff. A nice touch was the free cake and filter coffee in reception, which kept us going during visits. I would definitely recommend this home as one of the best you'd ever get anywhere.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you for your lovely review, Sandra; you are in our thoughts.


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Review of

Formby Manor Care Centre

from Wendy T (Daughter of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First meeting was with the new manager who was so reassuring over our concerns with Mum and most importantly, understood the issues we had which put or minds at rest. Second interaction was with a deputy manager who went up and beyond in supporting Mum and our situation. There have been issues along
the way however staff have been very accommodating in resolving issues and ensuring no reoccurrence. Waiting for a bed in the correct area for Mum's situation is frustrating however I am confident management will sort as soon as one becomes available.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you, Wendy, for your review, It is our pleasure to care for your mum, she is a real character and loves joining in the fun. Please be assured that we will facilitate Mum's move as soon as a room is available.


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Review of

Formby Manor Care Centre

from R B (Niece of Resident) published on 2 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A modern, bright and welcoming care home. Friendly and capable staff. Excellent facilities, well-equipped and furnished rooms.
Overall, confident that my dear uncle is being well cared for.
The only negative is the lack of individual broadband/wi-fi which limits TV options (e.g. online streaming)
and direct dial telephone.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Hi,
Thank you for your review.
Residents and visitors can access Formby Manor wi-fi via an access code available at reception.


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Review of

Formby Manor Care Centre

from Lee M (Wife of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Formby Manor Care Centre for a year and the care and attention he has received is second to none. So pleased he is in Formby Manor.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you, Lee.
It's a pleasure to care for your very lovely husband.


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Review of

Formby Manor Care Centre

from P F (Son of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and its staff were excellent - we could not have asked for more love and attention from them for our mum.
Thoroughly recommended for care of aged relatives.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you for your review, it was our pleasure to care for your lovely mum.


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