Sandstone Care Group in Lancashire | 4 Care Homes

Review of
Burscough Manor
from Terry G (Friend of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

I've been visiting the resident regularly since she came to Burscough Manor a few months ago & I was impressed from day 1.
The overall atmosphere of the home is one of welcome and kindness & it is clear that for every staff member at whatever level, this is not "just a job", it's a vocation.
The

home is clean & well maintained; the nursing staff are accessible & visible - (if I have a question I don't have to hunt someone down).
As well as being a friend to this resident, I visit on behalf of her & my local church & as such I have visited a number of care homes in the area and I have to say Burscough Manor is certainly ahead of the game.
When she first arrived my friend was understandably anxious and confused & quite distressed at times but over the weeks the anxiety & distress have gone and she has said numerous times that she feels safe and cared for where she is.; that says it all!

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Review of
Ribble Court
from Barbara O (Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

First and foremost the home is a secure safe, clean and when you enter at reception the home is clean and smells lovely. The staff are dedicated, providing excellent care. The laundry service is excellent. Chef is very good providing varied meals. My medication which is most important to me is administered

promptly at times prescribed with due diligence.

Reply from Sarah Mason, Clinical Lead at Ribble Court

Thank you for taking the time to review our home, we appreciate the good comments and will pass over these to the team. We are glad that you are happy and settled with us.

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Review of
Fleetwood Hall
from D W (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Since my mom has been at Fleetwood Hall she has been happy and content. I therefore have peace of mind she is safe in her home environment. The care afforded to her is excellent and it is evident that her basic needs are catered for. The staff have a great understanding of her care needs, evident both

on a practical basis and with her care plan.
I am blessed that Mum is in a care home, that has a high standard of care and therefore the staff here should be commended for this as they define the ethos of a high standard of care, treating residents with both dignity and respect.

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Review of
Fleetwood Hall
from H M (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Cannot thank management and staff enough for the care, support and dignity they take so much care of my mum.

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Review of
Burscough Manor
from Jean H (Wife of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

When my husband was admitted I was very upset. All the staff that day were so kind and understanding as the time he is there lengthens I have found everyone from the reception desk to all the hardworking caring staff as well as cleaners have shown empathy and kindness. I am so glad that Burscough Manor

was recommended to our family.

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Review of
Ribble Court
from Catherine S (Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I can only recommend the care home to everyone. I went there for rehab after a fall and surgery. I could not walk at first but with the help of the physio's I am now walking and home.
Regarding the rest of the staff they are the greatest, kind, professional and would do anything for you. The food

is good and varied, always meat and veggie option.
The activities staff work very hard, trying to find new things for the residents to do.
Sunday is baking day and we had fun, not always successful. My stay was very successful.

Reply from Sarah Mason, Clinical Lead at Ribble Court

Thank you for your lovely review I will pass your comments to the staff and we wish you all the best in your next chapter.

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Review of
Burscough Manor
from S A (Granddaughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My nan went into the care home, 2 weeks ago sadly losing her fight with cancer the staff were amazing, nothing was ever too much trouble couldn't ask for better people to take care of my nana. Sadly 7th Feb she lost her fight dying peacefully in her sleep, after the death of my nan, the staff were amazing

with my mum they couldn't support her enough! And they supported my mum to the very end, I wouldn't recommend a better care home for my elderly person or someone who needs support living or around the clock care.

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Review of
Fleetwood Hall
from J B (Niece of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

I visit the home 3 times a week as my auntie is a resident. The staff are extremely competent and observant and tend to her often difficult needs.

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Review of
Fleetwood Hall
from P D (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum is settled and cared for quite well. Although she can often be over looked when trips out are being organised. It seems to be the same residents who go on the trips each time.

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Review of
Fleetwood Hall
from A T (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum had to come into care in 2023 as she had been diagnosed with Alzheimer's Dementia as we could no longer keep her safe in her own home. The care she receives is excellent the carers have so much patience with her especially when she is having a bad day. Their care also extends to me making sure

I am okay when I have a difficult visit.

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Review of
Fleetwood Hall
from B R (Son of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Fleetwood Hall have been brilliant looking after my dad couldn't have been anywhere better. The staff are so caring and helpful.

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Review of
Fleetwood Hall
from S H (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care home. Staff very friendly and helpful. Always a warm welcome when visiting the care home. The staff go above an beyond care duties they are a credit to the home. Would definitely recommend them.

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Review of
Fleetwood Hall
from L T (Granddaughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Can't fault this care home. The staff are amazing at their job and really friendly. rooms are always clean and tidy. Would highly recommend this care home.

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Review of
Fleetwood Hall
from R W (Husband of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Care is very professional and has been at all times

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Review of
Burscough Manor
from J S (Niece of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

To the dedicated staff at Burscough Manor Care Home, we extend our deepest gratitude for the exceptional care and support you provided to our brother and uncle during his final years.
From the warm welcomes at reception to the unwavering dignity and compassion shown in his daily care, you consistently

exceeded our expectations. Your commitment to his happiness was evident in every interaction and we are truly grateful for the positive impact you had on his life.
The level of care he received was truly five-star and we were always impressed by his clean, content and relaxed demeanor whenever we visited.
Thank you from the bottom of our hearts.
With sincere appreciation.

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Review of
Burscough Manor
from Stephanie L (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My dad was neglected and failed by Burscough Manor! They didn't give the duty of care that was meant to be given. They ignored his needs, this made my dad's condition deteriorate and for me to take matters into my own hands! My dad then passed away! I would avoid this place. They are only interested

in the money, nothing else! Please don't put your loved one in here! My dad was only in here for couple of weeks and didn't have the choice but had to come here because the hospital told us he had no choice!

Reply from Karl Jones, Regional Manager at Burscough Manor

I am sorry your experience within Burscough Manor was not a positive one, We are looking into this case from a reflective approach. We appreciate that Burscough Manor was not your choice and that the hospital gave you little or no choice and travelling to visit dad was problematic. Your experience is not characteristic of others who live(d) and visit the home on a regular basis.

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Review of
Burscough Manor
from Mark N (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

I cannot praise highly enough the care given to my father at Burscough Manor. All of the staff, from the management down, create such a wonderful environment that it is like having the support of a second family. They made such a difference to both the life of my father and mother who visited daily.

The attention, care and reverence we were given, as a family, is something we will always remember.

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Review of
Ribble Court
from L G (Daughter-in-law of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My Mother-in-law has been a resident here for about 3 years now - initially in the nursing section. She has severe dementia and is so challenging for the staff who are always so patient, and caring and nothing is ever too much trouble. They are angels.

Reply from Sarah Mason, Clinical Lead at Ribble Court

Thank you so much for taking the time to give a review, I will pass your lovely comments onto the team.

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Review of
Ribble Court
from G P (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

We moved Mum to Ribble Court from another care home because we had become concerned that her care needs had changed and were not being met.
Mum settled straight away at Ribble Court. She has now had her medical and care needs reassessed. The care Mum has received has been excellent and tailored to

her changing needs. Staff are always kind and helpful and Mum seems so much happier. This has been a huge relief to us as a family knowing we are getting the best possible care for her.

Reply from Sarah Mason, Clinical Lead at Ribble Court

Many thanks for taking the time to review our home, I am happy to hear that mum has settled and that you are happy as a family, I will pass this onto our team.

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Review of
Ribble Court
from C W (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

My Father has been at the home for a few months now. All the staff are lovely and treat my Father with dignity and respect, it is like being with extended family. The food is excellent and plentiful. The rooms, lounges, and communal rooms are all well-maintained clean, and tidy. He has settled really

well into every day life and I feel very happy knowing that he is being very well cared for.

Reply from Sarah Mason, Clinical Lead at Ribble Court

Many thanks for your lovely review I will pass this onto all our staff.

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Care Homes Owned by Sandstone Care Group in Lancashire

Sandstone Care Group Locations in Lancashire (4)

Sandstone Care Group Reviews in Lancashire (159)

Burscough Manor

Ribble Court

Fleetwood Hall

Fleetwood Hall

Burscough Manor

Ribble Court

Burscough Manor

Fleetwood Hall

Fleetwood Hall

Fleetwood Hall

Fleetwood Hall

Fleetwood Hall

Fleetwood Hall

Fleetwood Hall

Burscough Manor

Burscough Manor

Burscough Manor

Ribble Court

Ribble Court

Ribble Court

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